Hire the Best Freshdesk Specialists in San Jose del Monte, PH

Hi, I am Sam, and I have more than 7 years of experience as a Customer Support Specialist. I've handled voice and non-voice campaigns in different businesses such as Telco, healthcare services, and e-commerce. I also have experience using the following software/tools: - Office365 - VCC - Zendesk - Hubspot - Asana - Freshdesk - Slack - Shopify I have acquired a great deal of knowledge and skills throughout my career. I am friendly, patient and I am good at multi-tasking, allowing me to take on several responsibilities at once. My goal is to provide client satisfaction by completing the tasks on time and to have a long-term working relationship with them. Thank you for taking the time to read my profile and I look forward to work with you.

“I am a results-driven Customer Service and Sales Specialist with experience supporting U.S.-based firms in telecommunications, financial services, and B2B industries. My strengths include persuasive communication, problem-solving, and client relationship management, complemented by advanced skills in CRM platforms (Salesforce, HubSpot, Zendesk, Freshdesk) and data tools (SQL, Metabase, Excel). I have successfully managed high-volume outbound calling projects, secured B2B negotiations, and guided clients through financial account support and service upgrades. My accomplishments include consistently meeting performance targets, improving customer satisfaction, and contributing to revenue growth. I hold a solid educational foundation that supports both technical proficiency and professional adaptability, enabling me to deliver measurable results in fast-paced environments.

🌟 Top Rated Plus Customer Support Specialist | Online Reputation Manager | CX Partner ✅ 10,000+ Hours Delivering Exceptional Support • ✅ 5-Star Client Feedback • ✅ Long-Term Partnership Advocate For 13+ years, I've been the behind-the-scenes expert businesses trust to: → Transform customer frustrations into loyalty through empathetic, solution-driven support → Protect and enhance reputations on Yelp, Google, and BBB with strategic response management → Build seamless customer experiences (now mastering GoHighLevel to automate and optimize journeys) 🛠️ My Toolkit for Your Success CRM & Support: Dixa | Zendesk | Gorgias | Freshdesk| Tidio E-Commerce: Shopify | Loyalty Program Management Automation: GoHighLevel (Funnel Design & Workflows) [ In Progress] Collaboration: Google Workspace | Slack Customer Insights: SurveyMonkey | Review Management Tools 💡 How I Deliver Value ✔ Multichannel Support Mastery – Voice, email, and chat ✔ Reputation Firefighter – Resolve public complaints while boosting your ratings ✔ Retention Specialist – Turn one-time buyers into repeat customers ✔ Process Optimizer – Creating training docs & workflows that save you time 🤝 What I'm Looking For I’m always interested in long-term projects where I can grow with the team, contribute consistently, and help improve customer experience. If you're looking for someone reliable, detail-oriented, and easy to work with — I’d be glad to connect.

Your calendar is chaos. Your inbox is a to-do list nobody asked for. Your team is doing the same thing twice because nobody wrote it down. I fix that. I'm Melody, an Operations and Executive Assistant with 15+ years supporting founders, CEOs, and remote teams across the US, Australia, and Southeast Asia. I don't just take tasks off your plate. I build the systems that stop them from piling up again. - Calendar and inbox management I take ownership of your schedule. I protect your focus time, keep the wrong meetings off your calendar, and make sure you show up to every call knowing what you need to know. - SOP Documentation I sit with your team, figure out what's actually happening, and write procedures people will actually follow. No more "wait, how do we do this?" messages in Slack. - CRM and tool setup GoHighLevel, HubSpot, and Freshdesk are tools I've been using for years, not tools I'm figuring out on your dime. I've built pipelines, cleaned up messy databases, and set up automated follow-up sequences. - Workflow automation If your team is doing the same thing in two different tools, I'll connect them. I build Zapier flows and set up automations so the repetitive stuff just happens without anyone touching it. - Hiring and onboarding I've handled full recruitment cycles from scratch, writing job descriptions, screening candidates, running interviews, and building onboarding documents so new hires don't spend their first week confused. - Reporting and dashboards I build simple dashboards that show you the numbers worth watching and flag when something looks off. Nothing complicated, just what you actually need to make decisions. A few things I won't do: wait to be told to handle something I can clearly take care of. Let a task fall through because it wasn't officially assigned to me. Send you an update without also telling you what I think should happen next. I've worked inside law firms, wellness companies, media businesses, nonprofits, and BPO environments. I started on the floor of a call center and worked my way into operations leadership, so I understand how things break down at every level of a business, not just from the top. If that sounds like what you need, send me a message and tell me the biggest thing eating up your time right now.