Hire the best Employee Training Specialists in the Philippines

Check out Employee Training Specialists in the Philippines with the skills you need for your next job.
  • $35 hourly
    Hello! I have many things to offer. I assure you that I work efficiently to give you the best results that you're expecting. See what we can work on together: PowerPoint Presentation - Make your presentation to look modern, professional, and presentable - Layout or design templates for your presentations - Animate your slides to make it more eye-catching - Convert your PowerPoint to video presentation (we can also include voice-over syncing!) - Embed videos on your presentation - Make your presentation interactive with active buttons to jump from one slide to another Training and Development - Training consultation - Creation of training curriculum or agenda (ADDIE method) - Developing training materials (Powerpoint presentations creation or modification) - English training (Grammar, pronunciation, punctuation, etc.) - Communication Skills training - Customer Service training - Corporate training - Email writing training - Quality assurance (call listening/email check) - Assessment creation (tests or quizzes) Translation - Filipino/Tagalog to English - English to Filipino/Tagalog Others - Transcription - Resume/CV Writing - English Training -------------------------------- About me: I have been into PowerPoint designing since 2014. With a profession in Learning and Development, I take pride in creating quality materials. Hire me because: - I am very keen to details - I always take time to proofread and check everything. - You can trust me meeting your deadline. - I am passionate with what I do. I'm easy to talk to and you can reach out to me 24/7 and I get back to you as soon as possible. I can't wait to work with YOU! Portfolio is available once requested.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Copy Editing
    Content Creation
    Social Media Content
    Microsoft Word
    Adobe Photoshop
    Copywriting
    Educational Leadership
    Elearning
    Articulate Storyline
    Slide Animation
    Canva
    Slide Transition
    Microsoft PowerPoint
    Minor Design Touchup
  • $5 hourly
    For four years, I have been working as a virtual assistant, providing remote assistance to customers with their inquiries. I have become proficient in using various customer service software platforms. Also, I have 10 years experience in the Business Process Outsourcing industry and provided both Customer Service and Technical Support. I am extremely proficient in all Microsoft Office programs and also familiar with the internet and all its applications. Strong background in MS Word, Excel, and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within deadline. I have always belonged to the top team in Customer Satisfaction and Technical Competency in all the lines of businesses I have been through. I received certificates for having the highest scores in customer satisfaction and for getting perfect customer experience scores. I am reliable, driven and ready to take on challenges.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Equity Research
    Re:amaze
    Gorgias
    Customer Service
    Interactive Advertising
    Administrative Support
    Shopify
    Data Entry
    Email Communication
    Microsoft Office
    Technical Support
  • $7 hourly
    I have been working in this industry for more than 10 years. I have Customer Service experience for 3 years, Technical Support Experience for 3 years, and I am currently a Learning Specialist for almost 5 years now. I have skills in creating modules, handling classes, managing people, creating documents, and speaking with clients. I can also score myself 7 out of 10 in using MIcrosoft office and other online tools. Recently, we started doing online classes due to the covid pandemic. My typing speed is at 50 - 60 WPM. I am a very flexible person because I have been handling multiple campaigns and different kinds of LOB's including Customer Service, Technical Support, Back office, and Scripted.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Microsoft Outlook
    Microsoft Excel
    Microsoft Word
    Microsoft PowerPoint
    Microsoft Office
    Documentation
    Quality Assurance
    Candidate Interviewing
    User Technical Training
    Training Plan
    Training Materials
    Training
    Training Presentation
    Customer Service Training
  • $12 hourly
    𝐖𝐨𝐧𝐝𝐞𝐫𝐢𝐧𝐠 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐚𝐝𝐝 𝐯𝐚𝐥𝐮𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐞𝐧𝐝𝐞𝐚𝐯𝐨𝐫𝐬? 🤔 👑 Maximized Cross-Selling and Up-Selling Opportunities 🤝 Proactive Customer Support ⚔️ Competitive Advantage Here's what I bring to the table. 👇 👉 𝐁𝐨𝐨𝐬𝐭 𝐘𝐨𝐮𝐫 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 I spill the beans on how 𝐈 𝐬𝐮𝐩𝐞𝐫𝐜𝐡𝐚𝐫𝐠𝐞 𝐬𝐚𝐥𝐞𝐬 by nailing cross-selling and upselling. With personalized tips, irresistible offers, and friendly follow-ups, I'm all set to boost your revenue game. Ready to skyrocket your sales? Let's dive in and make it happen! 👉 𝐀𝐧𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐢𝐧𝐠 𝐍𝐞𝐞𝐝𝐬 𝐚𝐧𝐝 𝐄𝐱𝐜𝐞𝐞𝐝𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 I share the inside scoop on how to 𝐬𝐭𝐚𝐲 𝐨𝐧𝐞 𝐬𝐭𝐞𝐩 𝐚𝐡𝐞𝐚𝐝 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫'𝐬 𝐧𝐞𝐞𝐝𝐬. From crafting helpful resources and reaching out before problems pop up, to using fancy tech stuff like predictive analytics and personalized chats, I'm here to help you wow your customers like never before! 👉 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐟𝐨𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 We dive into all the 𝐣𝐮𝐢𝐜𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 to help your business shine. From making your offerings stand out and treating customers like royalty, to always staying one step ahead and teaming up with the right partners, this guide has got you covered. Get ready to rock the market, build your brand, and make your competitors green with envy! Allow me to share a glimpse into what sets me apart and makes me uniquely positioned among others. 💎 Detail-oriented, leaving no aspect unchecked. 💎 Exceptional communicator, conveying ideas with clarity and precision. 💎 Superior writer, crafting compelling content with finesse. 💎 Resourceful navigator, adept at tackling complexity with creativity. 💎 Strong organizer, orchestrating tasks efficiently and skillfully. 🛠️ I'm 𝙥𝙧𝙚𝙩𝙩𝙮 𝙝𝙖𝙣𝙙𝙮 with a bunch of 𝙩𝙤𝙥-𝙣𝙤𝙩𝙘𝙝 𝙩𝙤𝙤𝙡𝙨! You'll find me navigating my way around ✦ HubSpot ✦ Slack ✦ CallRail ✦ Dialpad ✦ Twilio ✦ Salesforce CRM ✦ Stripe ✦ Google Workspace ✦ Microsoft Excel ✦ Microsoft Word ✦ Microsoft Powerpoint ✦ 365 Ready to team up for success? Here's what comes next: 1️⃣ Send me an Upwork message 2️⃣ Click the green Schedule Meeting button 3️⃣ Provide me a date and time when we can on a 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐲 𝐜𝐚𝐥𝐥 Cheers, Joanne
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Online Chat Support
    Salesforce CRM
    Slack
    Audio Transcription
    Customer Support
    Customer Service Training
    Training & Development
    Email Support
    HubSpot
    Customer Service
    Administrative Support
  • $10 hourly
    To be on top of social media trends is an essential way to drive your business into success. Hi, I’m Ange! I’m a digital content creator and a writer. I believe that in order for your business to pave its way into the successful e-commerce field, you need a passionate partner like me. My holy grail apps in creating contents are: -Canva -Adobe Photoshop -Adobe Premier -Grammarly -Microsoft Editor. Work with me and let me share my passion with you.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Customer Service
    Copywriting
    Data Analysis
    English
    Proofreading
    Sales
    Technical Writing
    Creative Writing
    Virtual Assistance
    Data Interpretation
    Editing & Proofreading
    Social Media Management
  • $20 hourly
    I am a top-rated VA with 10 years of experience in training, HR and operations management, customer success, and business development. 🤝 Customer Success Manager dedicated to building strong relationships, understanding customer needs, and delivering exceptional support to ensure maximum satisfaction. 🎯 Operations Manager with a proven track record of implementing strategies, policies, and procedures to optimize call center performance and exceed customer service goals. 💼 HR Generalist experienced in full cycle recruitment, performance management, and employee engagement to foster a thriving work environment. 📈 Skilled in hiring, training, and managing top-performing teams, driving operational excellence, and identifying improvement opportunities. 🌱 Leadership and coaching professional empowering teams to achieve their highest potential, while cultivating a culture of growth and success. I bring a wealth of experience, dedication, and strategic thinking to any project, aiming to transform challenges into opportunities and contribute significantly to your success.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Relationship Management
    Customer Relationship Management
    Startup Company
    Team Management
    Staff Recruitment & Management
    Human Resource Management
    English
    Recruiting
    Presentations
    Sales Presentation
    Career Coaching
    Administrative Support
    Customer Service Training
  • $10 hourly
    I started working online since 2014, I am so grateful because through this platform I gained a lot of experience such as in the field of General Admin, HR & Payroll Support, Link Building and other SEO that works particularly on lead generation, keywords generation, and email handling. But my expertise is in the field of Website Qualifying/Researching, Data Entry, and other General Admin works. I know there are other freelances who are well-experienced and qualified but all I can assure that you will not regret it if you will hire me for my services because:- * I am capable of delivering excellent results. * I am hard working, dedicated and loyal to my clients. * I possess skills that are unique that make me above other candidates. Also, I am knowledgeable about the different online project management tools such as: ✔ Krang ✔ Pitchbox ✔ Buzzstream ✔ Trieste ✔ Semrush ✔ Ahrefs ✔ Slite ✔ Rocke Chat ✔ Britrix ✔ Airtable ✔ Trello ✔ Basecamp ✔ Workplace by Facebook ✔ Meistertask ✔ Whimsical ✔ Notion I have excellent experience in: ✔ Prospecting ✔ List Building ✔ Lead Generation ✔ Email Validation ✔ Sending Invitations and Messages ✔ Web Scraping ✔ Data Mining ✔ Email Finding ✔ Google Sheets ✔ Scrapebox ✔ Photoshop ✔ Data Entry ✔ Web Researching ✔ Creating online travel itineraries
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Administrative Support
    Customer Support
    Supervision
    Report Writing
    SEO Keyword Research
    Email Communication
    Data Entry
  • $15 hourly
    Over the years, I have developed several skills from my work experiences like leadership, analytical, customer service and sales. It is in sales that I put more focus on and later developed my expertise. I have been a Sales Training expert, Business Development Officer and a Sales Manager in different industries. All these have allowed me to be great on other areas too like Recruitment, Virtual Assistance, and Social Media Management. I am adept at using CRMs and other platforms as these are the tools I always need in the performance of my duties.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    BPO Call Center
    Publishing
    Business Consulting
    Recruiting
    Internet Recruiting
    Training
    Candidate Sourcing
    Customer Service
    Human Resource Management
    Sales
    Telemarketing
    Lead Generation
    Business with 10-99 Employees
  • $10 hourly
    I am a hard working, goal driven and enthusiastic individual who has 6 years experience in delivering world class customer service. I believe that customers deserve the best service no matter how small or easy their concerns may be. Apart from this, I also have an experience in appointment setting/telemarketing. I always ensure that I meet client requirements no matter how challenging the task at hand may get. I am a team player but can work with minimal supervision at the same time. I am looking for a company where I can share my expertise and where I and the business can both grow.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Oracle CRM On Demand
    Presentations
    ERPNext
    Telemarketing
    Data Entry
    Customer Service
  • $10 hourly
    I am a highly adaptable, extremely motivated, and experienced customer service representative with years in fast-paced call center environments. Acquiring skills to effectively manage teams and handle supervisory functions including all coinciding work related to operations, vendor relations, and training. I have been in the industry for over 6 years and have been a freelancer for the last 3 years and counting. I believe in honesty and hold a strong sense of responsibility, efficiently performing any task assigned, with the best efforts one can provide. I also believe that equality and team play is key, allowing us to harness a collective effort in achieving a goal that would help the majority if not everyone on the team.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Supervision
    Customer Support
    Customer Service
    Quality Control
    Management Skills
    Online Chat Support
    Email Support
  • $8 hourly
    Customer-oriented and results-driven logistics officer with over 10 years of experience in various roles. Skilled at troubleshooting technical issues, providing a friendly and positive customer experience, and managing high-volume email accounts. Demonstrated leadership by training new staff, coordinating with other departments to ensure problem resolutions in a timely and accurate fashion, and lead a team to accomplish desired objectives.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Strategic Planning
    Communications
    Visual Basic for Applications
    Data Entry
    Management Skills
  • $15 hourly
    Hi! I am Christopher, a freelancer from Manila, Philippines. The highlight of my career is mainly in the Business Process Outsourcing (BPO) industry as a Product Trainer, Team Lead, Customer Service Associate, and Social Media Manager with companies such as IBM, Telus International Philippines, and Teleperformance with more than 15 years of experience in different fields (sales, billing, fraud analysis & collections, transportation app management & communications, online dating website customer support, Telco, e-Commerce and dropshipping) via phone, email, and chat support. I am a dropshipping/e-Commerce expert and well versed in Google apps/suite, Microsoft Office applications, Quickship, Shopify, Oberlo, Zendesk, Freshdesk, Gorgias, Tidio, Citrix, Siebel, and Oracle RNT. I also provide customer support for Amazon, eBay, and Etsy stores. Furthermore, I learn new applications quickly and efficiently. I'm also a bachelor with a degree in the field of education and a license as a professional teacher. My experience in this field has contributed much to my growth as a professional. My background along with my ability to learn quickly and efficiently will enable me to be a valuable part of your company. I look forward to working with you and your team.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Ecommerce Order Fulfillment
    Email Communication
    Ecommerce
    Customer Service
    Customer Support
    Dropshipping
    Google Workspace
    Data Analysis
    Communications
    Gorgias
    Freshdesk
    Email Support
    Social Media Management
    Zendesk
  • $12 hourly
    I have an extensive experience in Customer Service that I gained through working with several multi-billion dollar companies based in the U.S. I have the skills and expertise to handle difficult situations and deal with them appropriately. I am organized and I always make sure that everything is in place for the process/program to be efficient in achieving it's goal for my team.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Training
    Leadership Skills
    Quality Assurance
    Customer Support
    Interpersonal Skills
    Customer Service
    Email Support
    Team Management
    Tech & IT
  • $15 hourly
    I am a customer service maven with E-commerce and training experience. I would like to be part of a collaborative team where I can showcase my skills acquired from more than 14 years of experience in the customer service, administration, E-commerce, and hospitality industries. PROFESSIONAL PROFILE ● Passionate customer service skills, effective communicator, and creative problem solver. ● Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate, and conveying empathy. ● Possesses an engaging personality and can relate to all types of people and all levels of management. Articulate, with excellent verbal and written communication skills. ● Capable of working with minimum supervision, can manifest leadership and management capabilities and can manage time, and is unflappable under pressure. ● Willing to work extended hours without complaint as required by the job on hand. ● Qualifications include a demonstrated competency in Windows applications, MS Office, Google Suite, Slack, Skype, Notion, Airtable, Zendesk, Gorgias, Shopify, Tidio, and Email Client applications. MOST RECENT WORK-FROM-HOME EXPERIENCE: Customer Service Coordinator/Oder Fulfillment for Drop Shipping/Virtual Assistant (remote worker), Vertical Gardens Direct, January 23, 2017 to January 13, 2023. ● Responsible for covering chat service for leads and clients using Tidio. ● Receive inbound calls from interested parties and clients using Skype. ● In charge of handling all customer service queries through our web form, email, and Facebook page. ● Take care of daily inventory, order fulfillment, order updates, tracking updates, refunds, and order cancellation through Shopify. ● Create and update quotations for clients through Shopify. ● Coordinate with suppliers should any issues arise and relay relevant information to clients. Email Customer Support Associate (remote worker), MTailor, October 25, 2017 to May 28, 2021. ● Responsible for answering customer tickets within the required SLA. ● Provide customers with accurate measurement adjustments for garments that are in need of a remake. ● Accomplish daily tasks assigned by management to address different issues like address validation, international shipment tracking, dashboard error check-ins, measurement validation, etc. EDUCATION • Bachelor of Arts in Organizational Communication, University of the Philippines Manila, Padre Faura, Manila, June 6, 2001 – May 31, 2006.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Social Media Management
    Email Support
    Administrative Support
    Order Fulfillment
    Front Desk
    Answered Ticket
    Customer Support
    Customer Service
    Quality Assurance
    Order Entry
    Online Chat Support
  • $12 hourly
    Hey there! I'm Clemente, and I'm genuinely excited about the world of logistics and supply chain management. With over six years of experience in this dynamic field, I've had the opportunity to wear many hats and develop a diverse skill set. As a Dispatcher, I've become a pro at orchestrating complex transportation operations, making sure deliveries are on time, and finding the most efficient routes. I also have a knack for Freight Claims Investigation, where I leave no stone unturned to resolve issues and minimize losses. My journey has taken me through the fascinating world of Import/Export, particularly luxury vehicles, where I've navigated international logistics intricacies with ease. I've even had the privilege of being a Freight Driver Recruitment Specialist, where I've recruited and trained skilled drivers, boosting fleet performance. As a Product Trainer, I thrive on not just imparting knowledge but also fostering team motivation and retention. In the world of logistics, where routine can sometimes prevail, I prioritize infusing enthusiasm and teamwork into every training session. My approach not only equips team members with the skills they need but also keeps them motivated, ensuring a vibrant and high-performing workforce. I'm more than just a logistics enthusiast; I'm here to share my knowledge, experience, and skills to contribute to your company's success. I'd love to connect and explore how I can be a valuable asset to your team. Let's work together for even greater achievements!
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Voice Acting
    Phone Support
    Customer Service
    Online Chat Support
    General Transcription
    Supply Chain & Logistics
    Logistics Management
    Game Testing
    Customer Support
    Customer Relationship Management
  • $10 hourly
    I aim to be a preferred contractor known to complete jobs accurately and on time. I'm a goal oriented professional and I have over 11 years supervisory experience in the BPO industry. My areas of expertise includes customer support through managing a team, monitoring of calls, chats and emails and ensuring client's business goals are met at all times. I also specialize in customer support, email handling, writing, employee development and research. I'm highly self motivated and able to work in a fast paced, dynamic and stressful work situations. I can work with minimum supervision and at the same time be effective when working with a team. I'm highly flexible and can adapt to changes.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    eBay Listing
    Social Media Marketing
    Customer Service Analytics
    Data Entry
    Quality Assurance
    Customer Support
    Content Writing
    Customer Service Training
    Social Media Management
  • $50 hourly
    Experienced customer service representative with an eight-year record of success, specializing in the travel industry. Now a skilled Operations Analyst, highly effective in assessing how to improve ways of working in the Learning and Development department. Enthusiastic personality with a hands-on, creative style. Looking for freelance work to expand my horizons. GDS Experience: SABRE, SABRE 360, Worldspan, Farelogix, and Galileo.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Critical Thinking Skills
    Public Speaking
    Data Analysis
    Training Materials
    Customer Service
    Virtual Assistance
    Training & Development
    Customer Service Training
    Team Management
  • $6 hourly
    I have 6 years of experience in phone sales, Real estate acquisition, marketing and 3 years of being a company trainer. I'm always getting recognitions as an overall top performer of the year in my previews company. Hardworking and consistent in everything that I do and I am also a quick learner and easy to be with.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    PostgreSQL
    Customer Service
    Virtual Assistance
    Audio Transcription
    Data Analysis
    Microsoft Excel PowerPivot
    Chart Presentation
    Excel Formula
    Real Estate Cold Calling
    SQL
  • $10 hourly
    Hi! Thank you for visiting my profile! My name is Julith and I am a goal digger. I don't settle for less,I strive hard and work smart to always exceed expectations. I often get praised for my outstanding communication skills too! I am a Filipina but I speak and write like a native American. On top of that, I have over a decade of experience in the Call Center where I mastered and trained employees for customer service, billing, technical and sales for different accounts. I also got certified as a Master Trainer and Master Learning Facilitator in the USA where I spearheaded a company launch while handling 2 sites with more than 2000 employees both in America and the Philippines. As an Executive recruiter, I am responsible for the whole recruiting process, from sourcing, screening, cold calling, screening to candidate onboarding for different Industries from entry level up to directory level positions. Below are additional highlights of my career:  Certified Master Trainer & Master Learning Facilitator  Master of Billing, Technical, and Sales in the Call Center  Certified Coach & Mentor for Business Process Outsourcing  Call Quality Analyst for Amazon  Executive Assistant for a Real Estate Company  Sales Account Executive for Legal Industry  Executive Recruiter for different Industries  English Tutor and Business Coach for Japanese Executives MY SPECIALTIES ARE:  Calendar management  Email Management  Data Entry  Graphic Design (Infographics, Logo Design, Youtube Thumbnail, Flyer Design)  Internet Research  Google Suite (Gmail, Gdocs, Gsheet, Gslide,Gdrive, Gcal)  Email Support  Customer Service and support via Chat or calls  Lead Generation (LinkedIn, Sales Nav, LinkedIn Recruiter, Indeed, ZipRecruiter, etc)  Coaching  Training TECHNOLOGY AND SOFTWARE EXPERTISE:  Asana  Canva  ClickUp  LinkedIn  LinkedIn Recruiter  Sales Nav  HireEz  Signal Hire  Slack  Social Media  Zoom  Zoom Info  CRM Whatever it is that you need help with, let me know and I won't disappoint you!
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    LinkedIn Recruiting
    Customer Service
    English Tutoring
    Cold Calling
    Training
    Administrative Support
    Scheduling
    Business Coaching
    Data Entry
  • $5 hourly
    Hi! Thank you for visiting my profile. My name is Cindy. A positive attitude is something that I have developed over the years. It helps. It gives me all the energy and focus to complete the job on time. I have always been a team player and like contributing to the goal of the team. Working with me will surely bring you many good as I am very creative and persuasive. Also, I can handle things diplomatically with full professionalism. With a full guarantee, I can assure you of the deliverables you have asked for in the job description. My Expertise Are: -✅Data Entry -✅Data Management -✅Online Research -✅Website Research -✅Product Research -✅Customer Care -✅40 WPM with 99% accuracy -✅I have a fast internet speed (128 Mbps Download; 150 Mbps Upload) with backup internet, so productivity is always on the go despite issues. Applications and Tools, websites I use: Google Sheets Google Docs Microsoft Excel Microsoft Word Canva, Paint Amazon, Shopify, eBay Facebook, Instagram, Pinterest. If my skills are fit for you, don't hesitate to get in touch with me.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Data Scraping
    Product Listings
    Customer Service
    Leadership Training
    Microsoft Excel
    Incident Management
    Critical Thinking Skills
    Numeric Fluency
    Project Management
    Process Optimization
    General Transcription
    Research & Strategy
    Lead Generation
    Data Entry
  • $7 hourly
    Experienced People Manager with over 10 years of corporate cross functional experience and cross –process expertise in varying and increasing roles in Operations, HR Selection & Recruitment and Learning & Development in the BPO / Shared Services industry supporting various verticals ( Banking/Financial Services, Customer Service, Collections, Fraud & Disputes, Back Office) and geographies (Philippines, United States, United Kingdom, Canada, Australia, India, Middle East). Skilled in Process Migration, Operations Management, Coaching, Customer Relationship Management (CRM), and Training.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Customer Service
    Microsoft Office
    Management Skills
    Business Coaching
    Email Communication
    Quality Control
    Sales
    Administrative Support
    Root Cause Analysis
    Microsoft Excel
  • $10 hourly
    Focus of expertise are as follows. Sales and Marketing - Cold/Warm calling - Skiptracing - Unmasking - Handling of CRMs - Property Management Multi Level - Team Management - Coaching - Training - Interviewing - Data analysis Software and Hardware Ralated - I.T. (Soft Skills) - Application - Operating Systems - Troubleshooting
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Hardware Troubleshooting
    Sales Strategy
    Quality Control
    IT Service Management
    Real Estate
    Sales
    Data Entry
    Scheduling
  • $8 hourly
    I’ve been with the customer service industry for five years now. I worked as a technical support representative, retention and quality specialist that have mold me to become effective and efficient in any task given to me. I have the skill to work alone and as a group member for the best result of a certain task/project assigned to me.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Data Entry
    Price & Quote Negotiation
    Customer Service
    Customer Retention
    Quality Assurance
    Technical Support
    Resolver Perspective
    Informatica Data Quality
    Email Support
  • $10 hourly
    Maintenance Coordinator (Metropolitan Property Management) - Handles Maintenance Service Requests - Handles Lease Renewals - City Inspections and notices. Assistant Property Manager (St. John Properties) June 2019 - April 2020 - Handles maintenance Work Orders - Rent collection - Lease Renewals - Escalation calls Online Text Messaging Campaign manager (Quick Home Properties) April 2019 - December 2019 - Handles the initial reach out to Property Owners who are willing to sell their property. - Sends a 1000 or more text messages on a daily basis. - Respond to owner's inquiries. FIELD STAFF SUPERVISOR (ONERENT) September 2017 - December 2018 Handle over 100 Onerent Field Staffs on all regions being handled. Listed below are The Main Responsibilities of a Field Staff Supervisor - The hiring process of Field Staff through Craigslist, Indeed, and Facebook. - Conducts interviews for new applicants and assists them on a step to step basis of an application. - Conducts online training for Applicants. - Updates Field Staff Roster and Personal Information. - Check on the day to day tasks of all Field Staffs and Gather Feedback - Calls Field Staffs to coach/commend on previous days work. - Creates a Weekly Newsletter for important updates - Check on properties leased by a Field Staff for incentives. - Creates Invoicing on Field Staff Weekly payout. - Come ups up with ideas to innovate work for Field Staffs interests. - Creates game plan and action plan for process improvement. - Creates deck and training module for Field Staffs tasks (showings and inspections) OPERATIONS SUPERVISOR (ONERENT) December 2016 - September 2017 - Communication's Dispatch Supervisor - Manages team that is responsible for ensuring that all showings are properly booked with respective mobile managers. - Responsible for hiring mobile managers for Onerent. - Manages weekly invoice for mobile managers. - Coaching and conducting training for Dispatch associates improvement. - Creates Metrics in measuring individuals success. - Managing Health and safety inspection for all Onerent renters. - Managing Move in's inspection for new Onerent renters. - Created an onboarding process for new Dispatch Associates - Creates Schedule for Associates and ensures coverage all throughout the shift. OPERATIONS SUPERVISOR (TELEPERFORMANCE) December 2014 - December 2016 - Handled over 15-20 Technical Support Representative for Comcast. - Handled over 10-15 Technical Support Representative for Vodafone. OPERATIONS SUPERVISOR (ALCHEMY GLOBAL SOLUTIONS) July 2014 - November 2014 - Handled over 25-30 Sales Associates for Cedar Springs. - Creates Scripts for Sales Associates to use on outbound calls. - Creates End of the day, Weekly and Monthly report for Cedar Springs. TECHNICAL SUPPORT REPRESENTATIVE (SUTHERLAND) December 2010 - March 2014 - Technical Support Representative for AT&T - Subject Matter Expert - Escalations for AT&T
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Supervision
    Customer Retention
    Invoicing
    Social Media Website
    Business Coaching
    Recruiting
  • $5 hourly
    Virtual Assistant - Keen to details and works with minimum supervision. I am here to help you with various online tasks such as social media posts, research and more. Lead Generation VA - Helps businesses bring in new leads through email data gathering to increase the number of people at the top of their sales funnel - Provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives Human Resources and Administrative Tasks - Sourcing of applicants - End to end recruitment processing - On-boarding processing - Benefits administration - Employee government benefits administration - Employee engagement activities implementation
 - Employee medical and health insurance benefits accommodation - Employee policy presentations to new hires, policy updates, HR Services and all employees in order to ensure policies are fully understood throughout the company.
 - Computation, troubleshooting and encoding of timekeeping and payroll
 using Microsoft dynamics, oracle and in house program - Documentation and safekeeping of employee related documents with confidentiality Small Company Start Up Program Installation - I have set up an Accounting System in coordination with a programmer using. Accounting System SQL This helps my client with the inventory, accounts receivables, account payables and income and loss data analysis. Quickbooks Accounting Tasks - I have used Quickbooks Intuit Accounting System to set up basic accounting for a telecommunications company. I have set up and updated all 13 branches with the inventory, accounts receivable, accounts payable and collection report.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Benefits
    Microsoft PowerPoint
    Human Resources
    Human Resource Information System
    Time Management
    Employee Communications
    Data Entry
    Employee Engagement
    Microsoft Excel
    Payroll Accounting
  • $5 hourly
    I am earnest, proactive, able to work hard and handle stress, with strong adaptability, responsible for work, and promote team spirit. I have exceptional people skills and follow ethical practices, work standards, and procedures. I worked in a BPO industry for a total of 13 years as a call center agent, became a sales agent coach, and then promoted as a product trainer. I also worked in an ICT company for 4 years as a Quality Assurance. I am a graduate of Associate in Computer Studies. And I look forward to an amazing work opportunity from home.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    QA Management
    Teaching English
    Order Entry
    Business Coaching
    Online Chat Support
    Email Support
    Email Communication
    Data Entry
    Customer Service
  • $8 hourly
    I've been in the BPO industry for almost 10years, 6mos as an agent and 9yrs plus as a Team Leader or part of the management team.
    vsuc_fltilesrefresh_TrophyIcon Employee Training
    Real Estate
    Customer Service
    Cold Calling
    Customer Retention
    Business Coaching
    Leadership Training
    Customer Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.