Hire the Best BPO Call Center Specialists
in the Philippines

Need a Hand with Your Business? Let Me Help You Succeed! Here are my core competencies that can help you: Quality Assurance, Email or Chat Support, Product listing, Ecommerce Assistant Data Management: Experienced in data entry, database management, and maintaining accurate records and documentation. Customer Service: Dedicated to providing excellent customer service by understanding client needs, resolving issues promptly, and maintaining positive relationships. Adaptability: Flexible and quick to adapt to new tools, processes, and changing priorities in a fast-paced environment. Research Skills: Proficient in conducting online research, gathering information, and compiling data to support business decisions and strategies. Problem-Solving: Resourceful and proactive in identifying issues, offering solutions, and implementing improvements to enhance efficiency. Time Management: Strong ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines consistently. Attention to detail : Thoroughness in monitoring , tracking, and validating data to ensure accuracy and completeness. Process Improvement: Experience in assessing current processes, identifying inefficiencies, and implementing process improvements to enhance overall quality. Data Input: Entering data into databases, spreadsheets, and other digital systems accurately and efficiently. Data Verification: Reviewing data for errors or discrepancies and making corrections as needed to ensure accuracy. Updating Records: Maintaining and updating existing data records, ensuring that all information is current and accurate. Document Management: Organizing and managing paper and electronic documents, ensuring they are properly stored and easily accessible. Data Cleaning: Identifying and correcting or removing duplicate, incomplete, or inaccurate data from databases. Compliance: Ensuring that data entry processes comply with relevant data protection and privacy regulations. #data entry specialist # ecommerce

Customer Support Team Lead with 16+ years of experience across cable/telecom, tech startups, and logistics — including 6 years leading escalations for a major U.S. cable provider (Comcast) and 4+ years as Team Lead for a Canadian-based 3PL startup, where I managed email and chat support operations end-to-end. What I bring: • Team leadership: coaching, and quality oversight for support teams • Email & chat support at scale (Zendesk, Gorgias, Intercom, Salesforce, Hubspot) • Disputes Handling (Stripe, PayPal, Shopify Chargebacks) • Social Media and Content moderation • Long-term reliability: most of my contracts run 1–4 years

OBJECTIVE A multi-skilled Virtual Assistant with experience in client communication (voice and non-voice), dispatch and scheduling coordination, administrative assistance, and CRM management. Highly organized and detail-oriented, with strong time management and problem-solving skills. Capable of handling email and calendar management, social media management and moderation, lead generation, data entry, and basic graphic design to support daily business operations. Committed to delivering reliable support, improving customer experience, and helping businesses operate efficiently.

Ecommerce specialist / Product Listing and Research Specialist Experience product listing and product research specialist in ecommerce field. Managing your online store and maximize sales by cross-listing the products into different platforms like Ebay, Poshmark, shopify and more. Iam a one-stop VA you need in your store.

Hi my name is Joel, and I am from the Philippines. I hold a Bachelor of Science degree in Hotel and Restaurant Management from Mindanao State University. With over six years of experience in high-volume cold calling and client enrollment, I have developed strong skills in connecting with prospects, confidently handling objections, and converting leads into committed clients. In my most recent role with a debt resolution company affiliated with a law firm, I worked closely with U.S.-based consumers dealing with unsecured debt. I educated potential clients about our legal-backed programs and guided them through the enrollment process. As clients were represented by affiliated attorneys, I ensured all communication remained clear, accurate, and fully compliant with legal and financial guidelines. I handled between 700 and 900+ outbound calls per day during 8 to 10-hour shifts while consistently meeting performance targets, averaging 10 successful enrollments every two weeks. This experience strengthened my resilience, sharpened my communication skills, and enhanced my ability to quickly build trust with prospects in high-pressure environments. I also have experience using various calling tools, including Google Voice, RingCentral, VICIdial, and PhoneBurner, as well as CRM platforms such as Forth CRM and Salesforce. I am confident that my background in legal-affiliated sales, combined with my ability to thrive in fast-paced, high-volume environments, would allow me to contribute effectively to your team. I would welcome the opportunity to support your outreach efforts and help grow your client base.

List of the software/services I am familiar with: ✅ Industries I have worked with: • MSP • E-Commerce (Data Analytics) for Software • Customer Service • Medical Billing Services ✅ MSP Tools I have used (recent to previous): • HaloPSA (CRM) • ScreenConnect, NinjaRMM (RMM) • Cytracom (VoIP) • Windows365 (VDI) • KaseyaBMS (CRM) • Kaseya VSA (RMM) • Ring Central (SoftPhone) • AWS (VDI) • ConnectWise (CRM) • ConnectWise Automate (RMM) The applications above are the most recent ones that I have used. Here are the scopes I have covered: ✅ Windows OS troubleshooting and Patch installation updates. ✅ Active Threat, Virus & Ransomware Idea removal. ✅ NAS Synology administration, Installation and Troubleshooting, Folders/Files Management ✅ Printer setup, MFP management troubleshooting ✅ Remote Desktop troubleshooting, Remote Desktop (cloud troubleshooting) ✅ Active Directory Administrator ✅ Backup troubleshooting – Acronis, Windows Backups, Veaam Backups, Replibit Team Leader | Campaign/Account/Client Management: ▚ Metrics Monitoring Management ▚ KPI Management, QBR (Quarterly Business Review) ▚ NPS (Net Promoter Score) builder ▚ Survey Monkey Management If you think I am a good fit for your campaign or company, I'm looking forward to be working with you.