Hire the Best Email Technical Support Specialists
in the Philippines

My best values are to seamlessly deliver service and create perfect work relationships with clients. I maintain the knowledge & skills and implement them to the jobs if applicable to provide the best outcome. Job Characteristics o Servicing customers at the most satisfactory results o Delivering best services to clients to establish longer working relationships o Respectfully accommodating co-workers' questions and concerns o Maintaining good work relationships with colleagues o Completing tasks within SLAs with a low level of errors o Time management to complete more tasks o Working outside office hours to complete projects/assignments if needed o Focusing on objectives to achieve goals Technical Skills o Windows operating system installation, repair and upgrade. o Virus removal o Hardware and software troubleshooting o Users’ mailbox, shared mailboxes, and distribution lists management o Email security solutions via Mimecast o Active Directory administrator o User administrator for SAP o Okta administrator Worked with the following applications o Microsoft Office 365 Exchange Admin o Ivanti ticketing tool o Freshservice ticketing tool o Marval ticketing tool o EzCRM ticketing tool o Voice2Voice ticketing tool o Remote Desktop Connection o Active Directory via Remote Desktop Connection (disabling and creation of accounts) o SAP (disabling and creation of accounts) o VDI Creation and user assignment o RSA Creation and user assignment o VPN (Cisco AnyConnect ,SonicWall & EndPoint) o Okta (account administration, MFA, and provisioning applications) o Konakart (disabling and creation of accounts) o LastPass (account administration) o JIRA (ticketing, account administration & project creation) o Concreate 5 (URL redirection) o Mimecast (release email, release attachment, and block and allow email address) o Teams, Skype, Slack (Video and communication apps) o Teamviewer, LogMeIn, GoToAssist, Bomgar, SCCM (Remote Tools) o Microsoft Office 365 applications (Word, Excel, Outlook, and OneDrive) Work Experiences: Year: 2009 – 2011 | Company: VXI Philippines | Sales Representative | Account/Project: Vonage o Sold Voice Over Internet Protocol (VOIP) phone service to US customers that offers unlimited local and international calls. Year: 2009 – 2011 | Company: VXI Philippines | Customer Support Expert | Account/Project: Western Union o Processed send/receive wire transfers for US customers. o Processed changes name/location/amount on the wire transfer transaction. Year: 2011 - 2014 | Company: Sutherland Global Services Philippines | Technical Support Expert | Account/Project: Norton Antivirus o Virus removal via Norton Software Expert Tool o System registry virus removal o Malicious software removal o Computer system storage comprehensive clean up via Norton Tool Year: 2011 - 2014 | Company: Sutherland Global Services Philippines | Technical Support Expert | Microsoft o Windows Operating System installation/upgrade/repair o Provided expert system malfunctions solutions o Hardware and software support Year: 2014 - 2017 | Company: ATOS Philippines | Global Helpdesk Analyst | Account/Project: Schneider Electric o IT support for hardware and software issues o User account administrator o Managed critical incident reports; liaise with support groups to resolve issues to meet SLAs Year: May 2017 – Present | Company: Digital Services Cambridge Ltd. Inc., Philippines | Service Desk Analyst | Account/Project: Cambridge University Press & Assessment o IT support for hardware and software issues o User account administrator o Managed critical incident reports; liaise with support groups to resolve issues to meet SLAs Educational Background 2005 - 2007 | Our Lady of Fatima University Valenzuela City | Bachelor of Science in Computer Science 2001 - 2005 | Saint Mary’s Montessori Valenzuela City 1995 - 2001 | Saint Mary’s Montessori Valenzuela

Hi, I'm Alejandrino. I help SaaS, e-commerce, telecommunications, and subscription-based businesses provide exceptional customer support through email, chat, and technical troubleshooting. Over the past 10+ years, I've supported customers across telecom, fintech, e-commerce, and SaaS environments, helping resolve technical issues, account concerns, billing inquiries, and product-related questions while maintaining high customer satisfaction. My experience includes: • Technical troubleshooting and issue resolution • Email and live chat support • Customer success and retention • SaaS platform support • Shopify-related troubleshooting • Account management and billing support • CRM management and documentation • Risk analysis and identity verification Most recently, I supported a company, a SaaS platform that integrates with systems such as Shopify, Indigo8, and AP21. I handled technical troubleshooting, data reconciliation, and customer support while maintaining 100% customer satisfaction for three consecutive months. If you're looking for a reliable support professional who can work independently, communicate clearly, and provide outstanding customer experiences, I'd be happy to help.

Hi, Thank you for visiting my profile! I am excited to share a bit about my experience and passion for Customer support. With over 20 years of experience in customer service, chat support, and email support, I help businesses deliver exceptional customer experiences while ensuring efficient issue resolution and customer satisfaction. My background includes supporting customers through live chat, email, and ticketing systems, managing account-related concerns. I have extensive experience in fast-paced environments, where I manage multiple tasks simultaneously and quickly adapt to new tools and processes. Most recently, I worked as a Customer Support Special Projects Agent, where I reviewed client testimonials for compliance, processed data privacy requests, verified certifications, and assisted users through Zendesk ticketing support. Prior to that, I spent over a decade providing technical chat and email support for AOL members, resolving connectivity, browsing, account security, and software-related concerns. My Expertise Includes: - Customer Service & Customer Support - Live Chat Support - Email Support - Zendesk Ticket Management - Account Support & Resolution - Data Privacy & Compliance Review - Documentation & Case Management - Internet Connectivity Support What You Can Expect From Me: - Professional and friendly customer interactions - Strong communication and problem-solving skills - Attention to detail and accuracy - Ability to work independently with minimal supervision - Quick adaptation to new systems and workflows - Reliable, organized, and results-driven support If you're looking for a dependable customer support professional who can represent your company with excellence, I would be delighted to discuss how I can contribute to your success.

Worked as part time online freelancer for over 4 years working experience as Data Entry / Data Mining, Web Research, Email Prospecting & Outreaching, SEO Link Building, Chat and Email Support, Voice and Non-Voice Technical Support and Customer Service, Flyer Design, Photo Editing and WordPress management. Also worked part time as Virtual Assistant and Social Media Management and wanting to move to full time.. I have over 18 years of working experience as Technical Support for several Tele-Communications Company or Broadband accounts for US, Canada, and Australia through Voice and Non-Voice services. Most of my career has evolved towards working as Technical Support and Customer service where I do most work on maintaining customer database records (data entry), email correspondence management and voice or non-voice tasks and services.

📧 Email Migration & Cold Email Infrastructure Expert ⭐⭐⭐ Top Rated | 400+ Reviews | 100% Customer Satisfaction ⭐⭐⭐ What Clients Say: ⭐ "Atlas was extremely helpful and is now my go-to expert for all email migration needs." ⭐ "Knowledgeable, reliable, and highly recommended." ⭐ "Fast, efficient, and excellent at what he does." I have 7+ years of experience helping businesses deploy, migrate, and optimize their email systems using Google Workspace, Microsoft 365 (O365), Instantly.ai, and Smartlead. Whether you need a seamless email migration or a cold email infrastructure built for maximum deliverability, I can help ensure everything is configured correctly and runs smoothly. Services: ✅ Google Workspace / G Suite & Microsoft 365 (O365) Migration ✅ Google Workspace & Microsoft 365 Deployment ✅ Instantly.ai & Smartlead Setup ✅ SPF, DKIM & DMARC Configuration ✅ Domain, Subdomain & DNS Management ✅ Email Deliverability & Warm-Up Setup ✅ Mailbox Creation & Configuration ✅ Gmail & Outlook Setup ✅ Google Workspace Administration ✅ Campaign Setup & Testing ✅ Email Troubleshooting & Technical Support Why Work With Me? ✔ 7+ Years of Industry Experience ✔ Hundreds of Successful Projects Completed ✔ Strong Email Deliverability Expertise ✔ Fast Response & Clear Communication ✔ Reliable Support from Start to Finish My goal is to provide secure, hassle-free solutions that keep your email systems running efficiently while maximizing deliverability and performance.

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin