Hire the Best TeamViewer Specialists in Makati City, PH

Every minute your client waits for a fix is a minute they’re thinking about cancelling. ⏱️ That’s the real cost of slow technical support. Not just a frustrated ticket. A lost subscription. A lost relationship. A lost revenue stream that quietly bleeds out while your team is still trying to figure out what went wrong. I stop that from happening. I help SaaS platforms and CRM-based businesses resolve client issues fast, keep users from falling through the cracks, and turn frustrating support experiences into reasons clients actually stay. Whether it’s a broken workflow, a purchase order that won’t process, or a CRM feature a client can’t figure out, I handle it completely so your team doesn’t have to. 🧩 Here’s what that looked like for real clients: 🔥 Provided technical support for a large-scale e-commerce integration platform, resolving purchase order and account issues for brands and retailers before they escalated 🔥 Currently working as a Support Analyst for an enterprise CRM platform, handling client issues daily via phone, email, and chat with fast resolution and clear communication 🔥 Managed Zapier automation workflows for 100+ clients, fixing broken automations and lead routing so their operations ran without manual babysitting 🔥 Supported 150+ businesses on a digital signing platform, troubleshooting account and user issues in a high-volume environment Your clients didn’t sign up to deal with technical problems. That’s my job. 💎 CRM & Support Platforms Vaultre • REsimpli • Podio • Airtable • ClickUp • Notion • GoHighLevel 💎 Automation & AI Zapier • Make • ChatGPT • Gemini 💎 Technical Support Tools Zendesk • Jira • ServiceNow • Active Directory • TeamViewer • AnyDesk • LastPass 💎 Communication & Collaboration Slack • Zoom • Google Meet • Outlook • Gmail • WhatsApp • Teams If your clients are waiting too long, your tickets are piling up, or your CRM support is held together with duct tape, let’s talk. I’ll take it off your plate so you can focus on growing. 💬

I am a results driven, go getter professional with a strong winner mindset. I don’t wait for opportunities, I create them. Whether it’s learning new tools, taking on challenging roles, or solving problems quickly, I always push myself to deliver more than what’s expected. My drive, discipline, and constant pursuit of growth allow me to adapt fast, take initiative, and bring high-value results to every project I work on. Real Estate Support (5 years) • Cold calling • SMS follow-ups • Lead nurturing • Comps pulling • Appointment setting • Acquisitions assistance • Strong sales skills • Experience with US & UK real estate markets • Pipeline organization and updates • CRM & Systems Management Tools: GoHighLevel, Podio, KVCore, Salesmate, Woo, Readymode, Batchdialer, Mojo, CallTools, Batch Leads, PropStream, Zillow, Redfin, MLS, Docusign, Privy Customer Service & Tech Support (7 years) • Clear communication • Fast problem-solving • Handling inquiries and support tickets • Tech troubleshooting • Simplifying complex concepts • Research & data organization • Workflow optimization • Multitasking across projects Tools: Zendesk, Freshdesk, Intercom, Google Workspace, Salesforce, SAP -------------- I'm the creator behind BuckleUpMNL, a family travel content brand focused on travel, resorts, camping, staycations, and lifestyle experiences. I specialize in creating engaging short-form content that helps brands increase visibility, build trust, and generate sales through authentic storytelling. My experience includes: • Growing my TikTok travel account organically from 0 to 13,000+ followers • Creating viral travel, resort, and lifestyle content • Producing TikTok, Reels, and Facebook short-form videos • Collaborating with hotels, resorts, campsites, and travel brands • Working with brands through TikTok Shop and Yellow Basket campaigns • UGC (User-Generated Content) creation for products and services • Content planning, scripting, editing, and publishing • Canva design and basic graphic creation • Social media management and audience engagement Brands and businesses choose to work with me because I create content that feels authentic, relatable, and trustworthy while still driving results. Whether you need: ✔ TikTok videos ✔ UGC content ✔ Travel and hospitality promotions ✔ Product reviews ✔ Social media management ✔ Short-form video editing I'm ready to help bring your brand to life through engaging content.

Senior Customer Support & Customer Success Specialist Are you looking for someone who can do more than just answer customer tickets? I help SaaS, app, and subscription-based businesses deliver reliable customer support, handle complex issues, improve support processes, and protect the customer experience. With 6+ years of experience in customer support and customer success, I have worked with global customers and digital products, handling everything from day-to-day support to complex escalations, billing issues, disputes, chargebacks, customer feedback, and team training. My experience includes: Customer support via email, chat, and ticketing systems SaaS and mobile application support Technical troubleshooting and account-related issues Subscription, billing, cancellation, and refund support Stripe and PayPal support PayPal disputes, chargebacks, and pre-chargeback cases Escalation management and coordination with Product and Engineering teams Zendesk ticket management and support workflows Customer Success and retention support Trustpilot, BBB, Reddit, App Store, Google Play, and social media review management CSAT analysis and customer feedback reporting Training and onboarding Customer Support Specialists Support process improvement and workflow documentation Tools & Platforms Zendesk | Stripe | PayPal | Firebase | WordPress | Checkout | ActiveCampaign | Klaviyo | Adalo | Miro I am particularly experienced in fast-paced startup environments where customer support teams need someone who can take ownership, handle difficult cases independently, and identify issues before they become bigger problems. If you need a reliable Customer Support or Customer Success professional who can handle both routine tickets and complex customer situations, I would be happy to help.

I have 4 years of experience in the BPO industry specializing in back-office/admin and customer support, and 7 years of freelancing (Tech/Customer Support, Sales, QA and Data Entry) experience. I started as a Teammate in 2012 and by God's Grace, I was promoted as Team Lead in 2015. Keen in details and hardworking. Willing to learn and go the extra mile. EDUCATION De La Salle University – Dasmariñas. Dasmariñas City, Philippines - Bachelor of Science In Business Administration, Major in Business Management - Dean’s Lister WORK EXPERIENCE: *Jun 2024 - Sept 2024 Account Manager, Patriot Federal LLC Responsible for selling a diverse range of supplies to US government agencies through phone (Ring Central), email, and government bidding platforms. Responsible for preparing sales quotes, generating reports, and conducting lead generation activities. *Nov 2023 - Jan 2024 Junior Monitoring Specialist, Compass Mining Monitored Bitcoin mining facilities and customers' Bitcoin ASIC/machine performance. Created proactive tickets to solve customers' ASIC issues. Performed ASIC troubleshooting and diagnosing. Responded to customer ASIC concerns via email. Prepared daily and monthly Bitcoin facility performance reports. * Mar 2021 – August 2023 Technical Support Representative, Upwork (ActivePipe) Provided technical & customer support via email and chat to ActivePipe (email marketing platform) clients: international real estate companies and agents. Assisted on creating escalations for platform issues, billing or design/feature requests to the Engineering, Accounts, Design/Onboarding and/or Product Team. * Jun 2020-Dec 2020 Quality Assurance Specialist (Trainee), Upwork (Woflow) Performed quality assurance on the menus completed by the company’s transcribers. * Mar 2020-Jun 2020 Menu Transcriber, Upwork (Woflow) Transcribed restaurant menus (pdf files/images) into an online version suited for delivery apps through Woflow online tool. * Oct 2016-Sep 2019 Technical Support Representative, Upwork (TrekkSoft Online Booking Software) Provided technical & customer support to TrekkSoft’s clients: international SME business owners. Created customer’s website through a website builder option of the software. Handled customer complaints and accounts dispute management. * May 2016-Sep 2016 Team Leader, TaskUs Inc. (Account: Wish) Lead a team of 12 Customer Service Representatives that handles customer complaints, concerns and inquires about their purchased product via the Wish App. In-charge of quality control and project management. * Nov 2015-Apr 2016 Team Leader, TaskUs Inc. (Account: FullScreen) Handled a team of 8 Video Optimizers that manage YouTube accounts of FullScreen clients. Ensured that Team’s KPIs are met. * Feb 2015-Oct 2015 Video Optimizer, TaskUs Inc. (Account: FullScreen) Performed YouTube channel optimization and updates for clients’ videos and video channels. Created custom video thumbnails using Adobe Photoshop software. Communicated with clients regarding task updates and project progress. * Feb 2013-Jan 2015 Research Analyst, TaskUs Inc. (Account: CrowdFlower) Created test questions for an online job/crowd-sourcing provider. Performed online-based searches for people, articles and products related to the test question. Daily tasks also include content moderation, data entry and transcription. * Jun 2012-Jan 2013 Data Miner, TaskUs Inc. (Account: AllTrails.com) Updated web content for a hiker/trail-based website, which includes research on a particular trail, its GPS coordinates and best season when to hike.

"It is our choices…that show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore 🧙🏻‍♂️🪄 Since 2010, I’ve chosen to dive deep into the customer service matrix—starting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. I’ve even stepped into a ‘Professor’ role, training teams and guiding them through the magic (and challenges) of the field. 🎓✨ My experience spans industries like tech 💻, e-commerce 🛒, telecom 📞, insurance 🛡️, finance 💵, and fraud management 🕵️‍♂️—working with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And I’m always ready for the next adventure. 🏆🗺️

Thank you for checking my profile. I'm Justin. I am a self-driven professional with over a decade of experience in Customer Service. I specialized in providing Customer Service for any business, helping them establish their systems i.e. Zendesk, Shopify, Woocommerce, DSers, Aliexpress, and Salesforce. I am also a Certified Zendesk Administrator. No matter how long the duration or type of the project, my goal is to make your business run smoothly and be able to provide world-class Customer Service.