I’m an IT Network Support Specialist with over 7 years of experience helping businesses and individuals solve IT problems — from network issues to software troubleshooting. I'm here to assist whether you need helpdesk support, remote setup, or system maintenance.
Skilled in network fundamentals, remote desktop support, VoIP, customer service, and ticketing systems.
I also have experience with tools like Zoom, TeamViewer, and various CRM/helpdesk platforms.
I can manage support tasks from start to finish — including diagnosing issues, resolving them efficiently, and documenting solutions.
Clear, regular communication is important to me, so you’ll always know what’s happening.
Let’s work together to keep your systems running smoothly.
Python
Computer Network
Computing & Networking
Network Engineering
Information Security
Compliance
Architectural Design
Firewall
VPN
Network Security
VoIP
Network Monitoring
Communications
Remote IT Management
Carlo F.
Manila, Philippines
$8/hr
5.0
10 jobs
Expert on various Top Online Selling Platform
Such as:
• Amazon
• Ebay
• Overstock
• Walmart
• Newegg
I am able learn any platform easily.
I always follow instructions and read directions/manuals to comply with the client and websites platform standards.
Usual software i use:
• Adobe Photoshop.
• Microsoft Office.
• Teamviewer.
• Popular Browsers ( I.E, Mozilla Firefox, Google Chrome ).
• Any software that is needed to get the job done.
Other job that i can do:
• Researching and data scrapping / gathering.
• Data Sorting / Splitting.
• Social Media Management (including initiating FB Ads).
• Search Engine Optimization.
• Copy pasting contents.
• Converting of files ( example pdf to word / excel ).
• Downloading content.
• Create HTML Descriptions.
• Create Dynamic HTML Galleries.
• Remote Desktop.
• Remote Data Recovery.
That's it! That's my profile summary!
There are more things that i know that are not posted here and things that i can learn.
Now if you see what you are looking for in my profile, send invite and let us discuss how can i help you with a 100% Job satisfaction.
Thank you!
Carlo
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I previously worked physically at office and field branches.
I'm a Technical IT Support Specialist with a lot of years of experience providing phone, email and chat support for customers for businesses.
I've previously work at Great Image Group of Companies Philippines as a technical support. We do provide support for their branches throughout the Philippines. From software to hardware troubleshooting. I am knowledgeable and have mix experiences with the following:
•Microsoft OS( XP, win7,win8,win10)
•Basic office software (ms Office, etc.)
•Configuring and troubleshooting of Network (router to switch WAN/LAN)
•Maintain/troubleshoot Printer and Scanner and other office Computer Devices
•Basic and minor MS Server Troubleshooting
•Inventory Documentation
•Processing of equipment replacement request.
•On phone support, and remote using Teamviewer,
•Applying security and access limitation on every computer workstations.
•knowledge on how port forwarding services work for deploying websites and making CCTV online.
I provide top quality support for various issues related to setting up internet connections, antivirus software, email, general hardware and software and much more. I am efficient in implementing upgrades of software and have developed new support processes for fast-growing teams.
I am very experienced with using Teamviewer and am eager to learn to use any new tools that would get the job done well for you and your team.
Data Entry
Microsoft Excel
Amazon Listing Optimization
Search Engine Optimization
VLOOKUP
Data Mining
Product Marketing
eBay Web Services
PDF Conversion
eBay Listing
Raven Anne M.
Manila, Philippines
$12/hr
5.0
3 jobs
9+ years of Customer Service experience
1+ years Team Lead
4+ years of Administrative Support
8+ years of Email Support
3+ years of Chat Support
1+ years of Project Management and Coordination
I am a fast learner, results-oriented, self-motivated, and customer-focused.
Email Communication
Process Improvement
Product Support
Customer Service
Email Support
Technical Support
Phone Support
Learning Management System
Chat & Messaging Software
Project Management
Customer Support Plugin
Winci John S.
Manila, Philippines
$15/hr
5.0
3 jobs
👨🏻💻 Looking for a dependable, detail-oriented professional to support your digital workflows, IT operations, data management, and content creation tasks? I bring hands-on experience in IT operations, administrative support, data entry, digital asset management, and AI-powered content tools such as ElevenLabs and Shutterstock.
🌟 What I Bring to Your Team
💎 Data Entry & Information Management (One of My Core Strengths)
I handle high‑volume, detail‑heavy data every day making data entry one of my strongest skills.
Here’s what I can do for you:
Fast and accurate encoding of information into spreadsheets, databases, or forms
Update, organize, and clean existing datasets
Maintain consistent formatting and structure for easier reporting
Input and categorize large numbers of tickets, tasks, or records
Real‑time data updates while monitoring ongoing activities
Extract information from reports and transfer them into organized tables
Review, double‑check, and verify entries to prevent errors
My experience dispatching and categorizing hundreds of ServiceNow tickets daily has made me efficient, accurate, and extremely detail‑oriented perfect for clients who need reliable data handling.
💎 Monitoring & Workflow Management
✦ Monitor ticket queues and service activities in real time
✦ Track updates, progress, and escalations accurately
✦ Ensure nothing falls through the cracks during operations
✦ Handle multiple dashboards and systems at once
💎 IT Service & Operations Support (ServiceNow Expertise)
✦ Dispatch tickets to the correct engineers
✦ Categorize, swivel, and manage tickets across multiple clients
✦ Facilitate Major Incident (MI) bridges
✦ Send updates using automated or manual workbenches
✦ Handle manual GCC processes when required
💎 Communication & Coordination (MS Teams & Outlook)
✦ Create and manage Teams bridges during incidents
✦ Send structured updates to entire teams
✦ Share Microsoft/Azure health advisories and weather alerts
✦ Deliver clear and timely communication during critical events
💎 Tech & General IT Support
✦ Assist with basic troubleshooting
✦ Help set up accounts, tools, or platforms
✦ Learn new systems quickly
💎 Research & Task Assistance
✦ Conduct thorough online research
✦ Summarize findings clearly and concisely
✦ Support repetitive but essential tasks
💎 Content & Digital Asset Support
✦ Create and manage AI-generated voiceovers using ElevenLabs
✦ Generate natural-sounding narration for videos, presentations, and marketing content
✦ Source high-quality stock images, videos, and creative assets through Shutterstock
✦ Select appropriate visuals that align with project requirements and branding
✦ Organize and manage digital media assets for easy access and workflow efficiency
✦ Support content creation projects by combining research, visuals, and audio resources
💎 Dependable, Flexible & Process‑Driven
✦ Strong focus on accuracy, consistency, and timeliness
✦ Thrives in fast‑paced, structured environments
✦ Open to feedback and committed to growth
❌ Don’t let data entry, monitoring, or daily admin tasks slow you down.
✅ Let me handle them so you can focus on strategy and results.
📩 Message me anytime. I’d love to discuss how I can support you.
Data Entry
Canva
Data Management
Google Workspace
Administrative Support
IT Support
ITIL
IT Management
ServiceNow
Jira
Service Management Software
Dispatch Technologies Dispatch
Troubleshooting
C++
Email Support
Romer Kim C.
Manila, Philippines
$25/hr
5.0
5 jobs
Hi there! I’m Romer, a dedicated customer service and tech support professional with over 10 years of experience helping businesses build loyal customers through exceptional service.
I’ve worked with global clients in fast-paced environments, providing phone and email support, resolving complex issues, and consistently earning recognition as a top-performing agent for quality and goal achievement.
I’m quick to adapt, tech-savvy, and always ready to learn new tools that help me deliver better results. I’m experienced with Zendesk, Salesforce, and I’m confident in mastering any CRM or support software you use.
My approach is simple: be efficient, empathetic, and solution-driven — ensuring every customer feels valued and every task is handled with care.
What I bring to your team:
Expert in customer service, success, and support
Skilled in CRM tools (Zendesk, Salesforce, etc.)
Strong written and verbal communication
Fast learner and reliable remote worker
Proven track record of high-quality performance
Let’s work together to create smooth customer experiences and lasting client satisfaction!
Tech & IT
Relationship Management
Customer Support Plugin
B2B Marketing
SaaS
Sales
Salesforce
Camilla Marie M.
Manila, Philippines
$10/hr
5.0
2 jobs
👨🏻💻 Need someone who can build systems, automate workflows, manage data, support IT operations, and generate engaging content — all in one?
I help businesses eliminate manual processes, organize their operations, improve workflow visibility, and enhance their branding with structured systems and creative digital tools.
With hands-on experience in Power Platform solutions (integrated with SharePoint), Power Automate workflows, Azure DevOps task tracking, ServiceNow ticket facilitation, high-accuracy data management, Canva video editing, ElevenLabs voice projects, and AI-powered content generation using Copilot/ChatGPT, I bring both technical and creative value to your team.
I don’t just complete tasks — I create organized systems and content that make your business run smoother and look more professional.
🌟 What I Bring to Your Team
💎 Power Platform Solutions & Workflow Automation
✔ Build Power Platform solutions with SharePoint integration
✔ Create automated workflows using Power Automate
✔ Automate approvals, notifications, and task assignments
✔ Replace manual trackers with digital systems
✔ Standardize and streamline internal processes
✔ Improve visibility through structured tracking tools
💎 Data Entry & Excel Management
✔ Fast and accurate data entry into spreadsheets and systems
✔ Advanced Microsoft Excel knowledge (formulas, formatting, structured tables)
✔ Clean, organize, and standardize datasets
✔ Create task trackers and reporting sheets
✔ Categorize and input high volumes of tickets or records
✔ Perform real-time updates and verification
💎 Task & Project Tracking (Azure DevOps)
✔ Manage and monitor work items in Azure DevOps
✔ Track task progress and updates
✔ Maintain structured documentation
✔ Ensure alignment of deadlines and deliverables
✔ Support workflow transparency across teams
💎 IT Service & Ticket Facilitation (ServiceNow)
✔ Facilitate and manage ServiceNow tickets
✔ Dispatch and categorize service requests accurately
✔ Track ticket progress and maintain documentation
✔ Support incident coordination and communication
✔ Ensure organized workflow handling
💎 Administrative & Operational Support
✔ Schedule and calendar management
✔ Email coordination and follow-ups
✔ Documentation and reporting assistance
✔ Process documentation and organization
✔ General administrative support
💎 Research & Process Support
✔ Conduct structured online research
✔ Summarize findings clearly and concisely
✔ Support recurring operational tasks
✔ Assist with reporting and documentation needs
💎 Creative & AI-Powered Content Support
✔ Canva video editing for presentations, social media, and branded content
✔ ElevenLabs for voice and audio projects
✔ Copilot/ChatGPT for content generation, documentation, and creative writing
✔ Enhance workflow documentation with engaging visuals and audio
✔ Support teams with professional content aligned to brand identity
🚀 Why Clients Choose Me
✔ Detail-oriented and process-driven
✔ Strong technical + creative combination
✔ Quick learner of new systems and tools
✔ Comfortable in fast-paced IT environments
✔ Focused on efficiency, accuracy, and professional results
You’re not just hiring an admin.
You’re hiring someone who can build systems, support IT operations, and create content that elevates your brand.
❌ Manual processes and disorganized workflows cost time and money.
✅ Let me help you automate, structure, and streamline your operations — while making them look professional.
📩 Message me — I’d be happy to discuss how I can add value to your team.
Data Entry
Data Management
Microsoft Excel
Microsoft PowerApps
Microsoft Power Automate
IT Management
ServiceNow
Administrative Support
Email Support
Team Management
Microsoft 365 Copilot
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