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Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

Elite Instructional Designer | Graphic Designer | AI Course and Video Creator | Health Safety & Electrical Engineer and Documentation | Designing Expert with certified PTE English Language and 15+ years of experience in designing, Technical Writing, SOPs, User & Technical Manuals, HSE (ANSI & OSHA) compliance, Document Formatting, Proposals, Capability statements, Skill & Risk Assessments, AI Course and Video Creator, Subject Matter Expert, Course Review, Presentations, Pitch Decks, Safety Data Sheets SDS, Research, Projects reports and Documentation, Tutorial, PDF editing, Graphics, Copywriting, Educational Content Solutions Worldwide as well as IOSH, ISO 9001, 45001, 14001, Project and Risk management certified professional with experience in Electrical Engineering, Fire Life Safety, ELV, MEP. I specialize in graphics, designing, drafting, programming, testing, commissioning, and troubleshooting of electrical systemss, complex fire protection and ELV systems across commercial, hospitality, industrial, construction, and high rise projects. I provide expertise in Microsoft Office, Word, Excel, PowerPoint, Google Workspace, Canva, AutoCAD, Revit, and modern documentation tools, Technical Writing, User and Technical Manuals, SOPs, HSE Documentation, Proposals, Skill & Risk Assessments, Subject Matter Expert, Course Review, Presentations, Research, Educational Content and Tutorial Development, Document Formatting, Presentations, Pitch Decks, PDF Editing, and Document Management services, delivering accurate, well structured, high level of attention to detail, and professional results with fast turnaround. I combine hands on technical expertise with practical site experience to deliver safe, compliant, and efficient engineering solutions while also creating clear, high quality documentation and educational content for clients. Technical Writing, SOPs, Manuals, Proposals, Presentations, • Development of Standard Operating Procedures (SOPs), User, Technical, Training and operational Manuals, Proposals, Document Formating, and Technical Documentation • Development of Engineering Manuals, Proposal, RFQ, Presentations, Pitch Decks, and technical procedure documents • Creation and management of HSE (Health, Safety & Environment) Documentation • Design and implementation of Engineering Procedures and Process Documentation • Preparation of detailed Method Statements • HSEQ documentation aligned with ISO 9001, 45001 and ISO 14001 • Expertise in document formatting, compliance, and workflow standardization • Preparation and review of Risk Assessments (RA) and RAMS (Risk Assessment & Method Statements) • Fire & Life Safety documentation aligned with Dubai Civil Defense requirements • Emergency Response Program, Plans and evacuation procedures • Hazard Identification and Risk Assessment (HIRA) documentation • Permit to Work systems documentation and Incident reports • Strong attention to detail and high level of accuracy with a focus on clean, modern design and readability. Technical Writing, Research & Tutorial • Technical Writing, SOPs, Reports, Manuals, Skill & Risk Assessments, and Document Formatting • Research, Knowledge Resources, Educational Content & Tutorial Creation • PDF Editing, and Fillable Forms • Microsoft Office (Word, Excel & PowerPoint) LaTex, Infographic-style, Canva, & Google Workspace Expertise • Visually appealing and professional Presentations and Pitch Deck • Technical Documentation, Instructional visuals, & Report Formatting HSE, Risk & Compliance Expertise • Designing HIRA Hazard Identification Risk Assessment, RAMS Risk Assessments Method Statement • Designing Fire Evacuation Procedures, Escape Plans & Rescue Plans • Developing HSE Plans, Safety Policies & Business Continuity Plans (Hotels & Commercial Facilities) • Preparing Standard Operating Procedures (SOPs) • Developing and implementing complete Fire Life Safety (FLS) documentation Fire & Life Safety Systems • Fire Alarm Systems Programming, Testing & Commissioning • PAVA & Voice Evacuation Systems • Emergency & Exit Lighting Systems • Cause and Effect Matrix • NFPA & Civil defence and Fire Alarm and Firefighting Drawings • Sprinkler Systems • Hydraulic Calculations • Riser Diagrams & As-Built Drawings • AutoCAD 2D Drafting • Revit MEP 3D Modeling Electrical Engineering & Design • ELV systems • LV / MV Distribution & Transformer • SLD & Wiring Diagrams • Cable Scheduling & Load Calculations • ETAP, AutoCAD Electrical & EPLAN I am detail oriented, solution driven, and committed to delivering high quality engineering, technical documentation, and educational content services. Whether you need a precise Technical Writing, SOPs, Manuals, Document Formatting, Presentations, Pitch Deck, SDS, Skill & Risk Assessments, Course Review, Research, Tutorial, and PDF expert, or a reliable Electrical, Fire Safety & ELV specialist, I am ready to support your project efficiently and professionally.

Want your ideas, workflows, or data to be clear — not confusing? Or maybe you have a process, structure, presentation, or report that needs to look professional and easy to understand? I help businesses, startups, and professionals transform rough content, scattered workflows, and raw data into clean, structured visuals and documents that are easy to present, share, and implement. From pitch decks and business presentations to process maps, organizational charts, and structured reports, I design visuals that simplify complexity, highlight key insights, and support better decision-making. 🚀 What I Can Do for You 🎯 Presentations & Pitch Decks PowerPoint, Google Slides & Canva presentations Startup & investor pitch decks Business, sales & training presentations Slide redesign and visual storytelling from rough content 🧭 Process Mapping & Organizational Structure Business process maps (AS-IS / TO-BE) Flowcharts & swimlane diagrams Visual SOPs & workflow documentation Organizational charts & responsibility maps Converting sketches, screenshots & PDFs into clean digital diagrams 📊 Data Visualization & Reports Infographics (timelines, roadmaps, comparisons, process flows) Charts & structured data visuals from Excel or Sheets Professional business reports & formatted documents 📄 Data Entry & Research Support Accurate data entry & spreadsheet organization Web / business research Lead list building Document formatting & cleanup 🧰 Tools I Work With Visio | Lucidchart | Miro | Draw io | Figma PowerPoint | Google Slides | Canva Excel | Google Sheets | Word | Google Docs Adobe Illustrator | Photoshop If you need structured visuals that bring clarity to your presentations, processes, reports, or data, let’s connect and turn your information into professional results.

Need help with reports, data visualizations, or dashboards? Let's make your data work for you! 🏆 Certifications: Microsoft Certified: Power BI Data Analyst Associate Microsoft Certified: Fabric Analytics Engineer Associate Lean Six Sigma White Belt Trainings Attended: Zoho Analytics Expert Training What I Offer: • Power BI Development: reports, dashboards, data modeling, DAX, interactive visualizations, Row-Level Security (RLS), alerts, subscription. • SQL Queries: complex queries for efficient data extraction and transformation. • Zoho Analytics: Advanced reporting and data analysis for Zoho CRM, Zoho Books, Zoho Inventory, and other Zoho Platforms. Tools & Systems: • Microsoft Power BI • Microsoft Fabric • SAP Crystal Reports • Microsoft SQL Server • Snowflake • PostgreSQL • Microsoft SQL Server Reporting Service (SSRS) • Zoho Analytics • Zoho Inventory, Zoho Books, Zoho CRM • Microsoft Excel • HRIS & Payroll Systems • Dentrix Dental Software • ECi M1 ERP • Viewpoint Vista • Epicor • Jira/Confluence I’m committed to delivering high-quality work that's tailored to your specific needs. If you have any questions or want to discuss a project, feel free to reach out. I look forward to working with you! 🤝 What My Clients Say: Here are some of the best feedbacks from my clients: ⭐️ "Shiela has been an excellent find and continues to serve us well. This contract has come to an end but we are transferring her to another contract due to loyalty and helpfulness." ⭐️ "We engaged Shiela to develop a large number of queries, charts, reports, and dashboards for a subscription based Business Intelligence solution. With only high level requirements Shiela took ownership of the deliverables and provided an outstanding end-product" ⭐️ "She is really good on SQL, QA and analysis. Really a person to recommend"

Hi! I’m Arvin — an experienced Instructional Designer and eLearning Developer with over 8+ years of expertise crafting engaging, interactive, and learner-focused digital learning solutions. I’ve had opportunities to work with both small & large companies to build high-impact training experiences that drive real results. My mission? To make learning effective, engaging, and accessible whether it is for corporate teams, students, training companies, online course communities etc. ✅ What I Bring to the Table 🔹 Instructional Design Mastery From curriculum design to microlearning, I apply adult learning principles (Andragogy), scenario-based learning (SBL), and gamification strategies to create impactful, retention-driven content. 🔹 eLearning Development Expertise Proficient in industry-standard tools to bring your courses to life: ✅ Articulate Storyline 360, Articulate Rise, and Absorb LMS ✅ Adobe Captivate ✅ Lectora Inspire ✅ Vyond (Animated Learning Videos) ✅ Synthesia, HeyGen, Veed (AI Video Creation) ✅ Adobe Premiere Pro, After Effects ✅ Filmora, Camtasia, CapCut (Video Editing & Screen Recording) 🔹 LMS & Course Setup I can structure and launch your course from scratch — managing everything from lesson flow to enrollment systems: ✅ LMS setup (Moodle, LearnDash, Thinkific, LearnPress, LearnWorld) ✅ SCORM/xAPI packaging ✅ Assessments, simulations & scenario-based quizzes ✅ Gamified learning & student engagement strategies ✅ Payment gateway setup & user funnel optimization 🔹 Marketing & Funnel Optimization Beyond course development, I support client success through: ✅Landing page design ✅ Course niche research ✅ Funnel creation for higher student conversion 💼 Services I Offer ✔ Complete Curriculum Planning & Storyboarding ✔ Instructional Content Writing & Objective Mapping ✔ Interactive eLearning Development ✔ AI-Powered Video Course Creation ✔ SCORM/xAPI Compliance for LMS Integration ✔ Quizzes, Simulations, and Interactive Assessments ✔ Sales Funnel & Landing Page Integration ✔ Community Engagement Strategy for Course Platforms ✔ VO Implementation ✔ MultiLingual eCourse design 💰 Rates: I typically charge $15–$20 per hour, based on your project needs and deadlines. Want the whole course done from start to finish? I’ve got fixed-price packages for that too! Let’s collaborate to create learning experiences that don’t just inform — they inspire, engage, and deliver results. 📬 Message me today to see how I can bring your course vision to life!

I help corporate teams create professional, SCORM-compliant e-learning courses using Articulate Storyline 360 and Rise, including interactive modules and software simulation courses, and manage their LMS platforms for smooth delivery and reporting. I specialize in interactive course development, Storyline builds, Rise modules, software simulations, and LMS administration (Moodle, TalentLMS, Skillsoft Percipio, Cornerstone). I ensure every course is clean, branded, responsive, and fully functional across all enterprise LMS environments. Core Services ✔ Articulate Storyline 360 & Rise course development ✔ Software simulation courses ✔ Corporate e-learning design ✔ LMS setup, uploads & troubleshooting ✔ Course updates & localization What You Get ✓ Fast, reliable delivery ✓ Clean, corporate-grade visuals ✓ Engaging, interactive learning experiences ✓ Seamless LMS integration ✓ Professional communication If you need a Storyline or Rise expert, LMS admin, or SCORM-ready corporate training and software simulations, I’m ready to support your project. Let’s make your e-learning vision a reality.