Hire the Best Email Support Freelancers
in the Philippines

My Objective is to obtain a job that will enable me to use my strong organization skills,educational background and ability to work well with people and learn more skills that is usable for me to be more competitive, more flexible on any situation and learn to extend further my limitations, to offer my client a high quality job and to provide welfare stability for my family.

To work where my profession will be an advantage in catering quality services to its clientele. To seek a position with personal skills that can help growth and dedication to my work. I have more than 9 years of experience in the BPO Industry. I have handled Customer Service, Sales, Chat, Email Support, Back Office Administrator to being a freelancer as a Healthcare and General Virtual Assistant, also as a Nurse Scheduler. - Resourceful, organized, diligent, responsible, fast-learner, amiable - Good and proficient English communication skills - Knowledgeable on basic computer skills (Word, PowerPoint and Excel) and with a working knowledge of the internet (Tools such as Zendesk, Freshdesk, Shipstation, Boldchat, Boldclient, Doxy, Athena, IntakeQ, Agent360 and Google Drive). - Develop rapport with the clients, staff, teams and managers.

Profile Summary Hello! I'm Rachel, a dedicated Virtual Assistant with five years of experience and ten years in the Business Process Outsourcing (BPO) industry. My background has equipped me with exceptional customer service and sales skills, and I am passionate about providing top-notch support to help your business thrive. Professional Experience I have honed my skills working with leading telecommunications companies like Sprint, Spark, and AT&T. My roles involved: Sales Consulting: Managing large-scale purchase processes and addressing customer needs. Customer Support: Resolving service issues swiftly and effectively, while ensuring a positive experience. Product Knowledge: Communicating product information, guiding customers through the purchasing process, and offering tailored recommendations. I am proud to have received multiple awards for my performance, including the Top Sales Agent Award and the Most Reliable Agent Award. Freelance Skills As an eCommerce freelancer, I have developed a diverse skill set, including: Phone and chat support Email handling Order fulfillment Product listing and research People management Appointment setting Entrepreneurial Mindset I am a dynamic entrepreneur with strong interpersonal and analytical skills. I stay attuned to the rapidly evolving business landscape and continuously seek to expand my knowledge and expertise. Commitment to Excellence I am 100% dedicated to completing tasks and contributing to your business's growth. I look forward to the opportunity to work with you and help you achieve your goals!

Struggling with slow response times, high ticket volume, or unhappy customers? I help ecommerce brands deliver fast, professional, and reliable customer support—so you can focus on growing your business. With 8+ years of experience supporting brands like Microsoft, Google, Shopify, and healthcare companies, I specialize in: • Email & Live Chat Support (Zendesk, Gorgias, HubSpot) • Shopify Order Management (refunds, tracking, disputes) • Handling 100+ tickets daily with high accuracy • Maintaining customer satisfaction and brand voice What you can expect from me: ✔ Fast response times ✔ Clear and professional communication ✔ Reliable and detail-oriented work ✔ Ability to handle high-volume support without burnout If you need someone who can step in and take care of your customers like your own team would—I’m ready to help. Let’s work together.

🌟 𝐓𝐨𝐩-𝐑𝐚𝐭𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 & 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 | 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐄𝐱𝐩𝐞𝐫𝐭 Hello! I’m Ruth, a customer service professional with 20+ years of experience, including 10+ years as a freelancer delivering exceptional support to clients worldwide. I help eCommerce businesses provide outstanding customer experiences that keep buyers happy and loyal. 💼 WHAT I CAN DO FOR YOU: Manage customer inquiries via email, live chat, and phone Zendesk ticket management and workflow optimization Shopify support: order processing, returns, refunds, and product inquiries Handle high-volume customer support with accuracy and speed Monitor and improve customer satisfaction metrics Provide detailed reports and insights to improve operations ✅ WHY CLIENTS CHOOSE ME: Top-Rated freelancer with a track record of repeat clients Continuous learning to stay current with new tools and platforms Excellent communication and presentation skills Highly reliable, persistent, and detail-oriented Ability to adapt to your brand voice and provide a personalized experience for your customers 💬 CLIENT FEEDBACK HIGHLIGHTS: "𝓡𝓾𝓽𝓱 𝓲𝓼 𝓪𝓷 𝓮𝔁𝓬𝓮𝓹𝓽𝓲𝓸𝓷𝓪𝓵 𝔀𝓸𝓻𝓴𝓮𝓻 𝓪𝓷𝓭 𝓪𝓵𝔀𝓪𝔂𝓼 𝓭𝓮𝓵𝓲𝓿𝓮𝓻𝓼 𝓱𝓲𝓰𝓱-𝓺𝓾𝓪𝓵𝓲𝓽𝔂 𝓻𝓮𝓼𝓾𝓵𝓽𝓼.” “𝓠𝓾𝓲𝓬𝓴 𝓻𝓮𝓼𝓹𝓸𝓷𝓼𝓮 𝓽𝓲𝓶𝓮, 𝓪𝓬𝓬𝓾𝓻𝓪𝓽𝓮 𝔀𝓸𝓻𝓴, 𝓪𝓷𝓭 𝓪 𝓹𝓵𝓮𝓪𝓼𝓾𝓻𝓮 𝓽𝓸 𝔀𝓸𝓻𝓴 𝔀𝓲𝓽𝓱.” “𝓘𝓷𝓬𝓻𝓮𝓭𝓲𝓫𝓵𝓮 𝔀𝓸𝓻𝓴𝓮𝓻. 𝓟𝓮𝓻𝓼𝓲𝓼𝓽𝓮𝓷𝓽, 𝓻𝓮𝓵𝓲𝓪𝓫𝓵𝓮, 𝓪𝓷𝓭 𝓱𝓲𝓰𝓱𝓵𝔂 𝓻𝓮𝓬𝓸𝓶𝓶𝓮𝓷𝓭𝓮𝓭.” ✩░▒▓▆▅▃▂▁▁▂▃▅▆▓▒░✩ 𝐈𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐭𝐨 𝐟𝐞𝐞𝐥 𝐯𝐚𝐥𝐮𝐞𝐝, 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝, 𝐚𝐧𝐝 𝐬𝐚𝐭𝐢𝐬𝐟𝐢𝐞𝐝, 𝐈’𝐦 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐛𝐞 𝐲𝐨𝐮𝐫 𝐭𝐫𝐮𝐬𝐭𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐚𝐫𝐭𝐧𝐞𝐫. 𝐋𝐞𝐭’𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐭𝐨 𝐛𝐨𝐨𝐬𝐭 𝐲𝐨𝐮𝐫 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐜𝐫𝐞𝐚𝐭𝐞 𝐡𝐚𝐩𝐩𝐲, 𝐥𝐨𝐲𝐚𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬!

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.