Hire the Best Email Support Freelancers
in the Philippines

Reliable Data Entry & Virtual Assistant | E-commerce, AI Writing, Lead Gen, Customer Support Hi! I'm Sheila 👋 A hardworking and detail-oriented freelancer with years of experience in data entry, admin tasks, and virtual assistance. I’ve worked with clients on different projects like: *E-commerce data entry (adding & updating products on Shopify, WooCommerce, etc.) *AI-assisted & SEO blog writing (clear, helpful articles that rank) *Lead generation (finding contacts, scraping influencer info, HubSpot directory) *Customer support (email/chat) *Listing management (messaging for rental listings, email handling) *Social media support (basic content posting, engagement) I'm fast, reliable, and easy to work with. I’m also good at learning new tools and can adjust quickly to what your business needs. I take deadlines seriously and always aim to deliver clean, accurate work. Let me help make your work lighter, message me and let’s get started! 😊

I help clients to support their business by providing an excellent support experience. I've worked in BPO industry for 12 years and a freelancer for 3 years with a lot of accounts handled. (Telco, insurance, real estate, E-commerce, social media manager, financial account) as a Retention Specialist, Expert in Customer Service support both inbound, outbound, email and chat support, sales representative, admin tasks. I am a very fast learner individual and can easily adapt new things and learnings. These are the tools that Ive handled in the past: ✔️Slack ✔️Salesforce ✔️Trello ✔️Zendesk ✔️Google Sheets ✔️Google Calendar ✔️CRM

My Objective is to obtain a job that will enable me to use my strong organization skills,educational background and ability to work well with people and learn more skills that is usable for me to be more competitive, more flexible on any situation and learn to extend further my limitations, to offer my client a high quality job and to provide welfare stability for my family.

Hi! I’m Danica — a customer support professional and short-form video editor who helps online businesses take care of their customers and create content that keeps people watching. With 15+ years of experience in customer-facing roles, I understand how important it is for a brand to be responsive, organized, empathetic, and professional. At the same time, I’ve developed a strong passion for creating short-form content for TikTok, Instagram Reels, and YouTube Shorts. So whether you need someone to reply to customers and keep your inbox organized or turn your raw clips into engaging, scroll-stopping videos, I can help. 💬 CUSTOMER SUPPORT I can help your business with: • Email and chat customer support • Order and shipping inquiries • Refunds, returns, and exchanges • Complaint handling and service recovery • Customer follow-ups • Escalations and issue resolution • E-commerce customer support • Ticket management and inbox organization • FAQ and canned-response creation • Maintaining a friendly and consistent brand voice I’m comfortable working with tools such as Zendesk, Shopify, Gmail, Slack, Notion, Google Workspace, and ChatGPT, and I’m quick to learn new platforms and workflows. My approach to customer support is simple: Be helpful. Be human. Solve the problem. 🎬 TIKTOK & REELS VIDEO EDITING I also create short-form videos designed for platforms like: • TikTok • Instagram Reels • YouTube Shorts • Facebook Reels Using CapCut, I can transform raw footage into engaging short-form content with: • Attention-grabbing hooks • Clean cuts and pacing • Captions and on-screen text • Trending-style edits • Zooms and transitions • B-roll and overlays • Music and sound effects • Storytelling that keeps viewers watching • Strong CTAs I especially enjoy creating content around pets, lifestyle, motherhood, products, UGC-style videos, and everyday relatable moments. You don't need perfectly filmed footage. Send me your clips, your idea, or even just a rough concept — and I can help turn it into a video that feels natural, engaging, and made for social media. 🐾 WHY WORK WITH ME? I bring something that isn't always easy to find in one freelancer: Customer service experience + content creation skills. That means I understand both sides of an online brand: The customer experience: “How do we make this customer feel heard and taken care of?” The content experience: “How do we make someone stop scrolling and pay attention?” I’m detail-oriented, dependable, easy to communicate with, and genuinely invested in doing work that makes your business look good. Whether you need someone to manage your customer inbox, edit your weekly Reels, or eventually support both areas, I’m happy to become a reliable part of your team. 🚀 LET'S WORK TOGETHER If you're looking for someone who can communicate professionally, understand your customers, learn your brand quickly, and create engaging short-form content, I'd love to hear about your project. Send me a message and tell me: 1. What does your business do? 2. What kind of support or content do you need? 3. What would you like to accomplish? Let's make your customers feel taken care of — and your content worth watching.

I’m a reliable Virtual Assistant with 3+ years of experience in customer service, admin support, and client communication. Skilled in Google Workspace, Microsoft Office, Salesforce, and Zendesk. I handle data entry, scheduling, and reports with accuracy and care. Organized, adaptable, and proactive — I’m dedicated to helping clients stay efficient and focused on what matters most.

Looking for a reliable customer support specialist who can deliver fast, professional, and empathetic service to your customers? I help Shopify and e-commerce brands provide exceptional customer experiences through email support, live chat, and customer service, allowing business owners to focus on growth while I handle customer inquiries efficiently. What I Can Help With ✔ Customer Email Support ✔ Live Chat Support ✔ Order Tracking & Order Management ✔ Returns, Refunds & Exchanges ✔ Product Inquiries ✔ Payment & Shipping Concerns ✔ Dispute Resolution ✔ Inbox Management ✔ Customer Satisfaction & Retention Platforms & Tools Shopify Gorgias Zendesk Freshdesk Richpanel Gmail Google Workspace Slack Why Clients Hire Me ✅ Top Rated freelancer with 100% Job Success ✅ 6,000+ hours of customer support experience on Upwork ✅ $40K+ earned working with Shopify and e-commerce businesses ✅ Experienced supporting high-volume inboxes with professionalism and accuracy ✅ Strong written communication and problem-solving skills ✅ Dependable, detail-oriented, and committed to long-term partnerships I understand that every customer interaction represents your brand. My goal is to provide prompt, friendly, and solution-focused support that improves customer satisfaction, builds loyalty, and strengthens your store's reputation. If you're looking for a dedicated Shopify Customer Support Specialist who can become a valuable part of your team, I'd be happy to discuss how I can support your business.