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𝙒𝙞𝙩𝙝 𝙢𝙮 𝟭𝟭 𝙮𝙚𝙖𝙧𝙨 𝙤𝙛 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩. I bring a wealth of knowledge, skills, and a customer-centric approach to any organization. I am committed to providing outstanding service, resolving customer issues, and fostering positive customer relationships. My strong communication, problem-solving, and technical abilities make me a valuable asset to any customer service team. 🔥🔥𝙃𝙚𝙧𝙚'𝙨 𝙬𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙙𝙤: 🌈🔥🔥 👍 Canva 👍 Email Support 👍 Phone Support 👍 Chat Support 👍 Excellent Customer Service 👍 Answer email inquiries 👍 Social Media Content Creator 👍 Lead Generation 👍 Email Marketing 🔥🔥𝙄 𝙝𝙖𝙫𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚 𝙛𝙤𝙡𝙡𝙤𝙬𝙞𝙣𝙜:🔥🔥 💪 Fresh Desk 💪 Zendesk 💪 Salesforce 💪 Shopify 💪 CRM 💪 Avaya 💪 Google Sheet 💪 Microsoft Word 💪 Google Drive 💪 Gmail 💪 Skype 💪 Slack 💪 ChatGPT 💪 Stripe 💪 HelpScout 💪 𝙎𝙆𝙄𝙇𝙇𝙎 💪 ⭐️ 𝙎𝙩𝙧𝙤𝙣𝙜 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣: I possess excellent verbal and written communication skills, allowing me to effectively convey information and empathize with customers. I can adapt my communication style to suit different customer needs and preferences. ⭐️ 𝙋𝙧𝙤𝙗𝙡𝙚𝙢 𝙎𝙤𝙡𝙫𝙞𝙣𝙜: I am resourceful in finding information or engaging the right team members to resolve complex issues. I have a knack for analyzing problems, identifying root causes, and devising creative solutions. ⭐️ 𝙀𝙢𝙥𝙖𝙩𝙝𝙮 𝙖𝙣𝙙 𝙋𝙖𝙩𝙞𝙚𝙣𝙘𝙚: I understand the importance of empathy and patience when dealing with customers. I have sharpened these qualities to provide exceptional support and to ensure customers feel valued and understood. ⭐️𝙈𝙪𝙡𝙩𝙞𝙩𝙖𝙨𝙠𝙞𝙣𝙜 𝙖𝙣𝙙 𝙏𝙞𝙢𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: With years of experience in a fast-paced customer service environment, I am adept at handling multiple tasks simultaneously while maintaining attention to detail and meeting deadlines. ⭐️𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙋𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮: I am comfortable working with various customer support software, CRM systems, and other tools to provide efficient and accurate support. I quickly adapt to new technologies and processes.

If you are looking for a reliable and goal-oriented individual, I AM FIT! I am a dedicated and hard-working person who believes in honesty and good working relationships, and I can quickly learn and adapt to new things, working effectively with minimal supervision. Here are the tools I’m highly skilled with and use regularly. Spreadsheets & Productivity | E-commerce | CRM | Customer Support: 💎 Microsoft Excel 💎 Google Sheets 💎 Notion 💎 Trello 💎 Slack 💎 Hubspot 💎 Monday.com 💎 Shopify 💎 Sendcloud 💎 Freshdesk 💎 Zendesk 💎 Gorgias 💎 Tidio 💎 Airtable Why Hire Me? ✔️ Data Entry & Management – Clean, structure, and organize datasets with accuracy. ✔️ Lead Generation Specialist – Find verified leads to help you convert them to sales. ✔️ E-commerce Product Listing and Customer Service Success. ✔️ CRM & Spreadsheet Expert – Monday.com, Slack, HubSpot, Google Sheets, Excel extraction from public sources, and more. ✔️ Fast, Detail-Oriented, & Reliable – Delivering high-quality work on time, every time. Why I Stand Out from Other Freelancers: 📂 Business-Minded Approach – I don’t just do tasks—I help optimize systems that grow your business. 📂 Tool Mastery – From any CRM & Productivity, I study and utilize. 📂 Proactive Communication – Clear, timely updates so you're never left guessing. 📂 Problem Solver – I anticipate issues before they arise and offer smart, cost-effective solutions. 📂 Client Loyalty – They trust the quality and consistency I deliver in how I do and manage the tasks assigned to me. You’re not just hiring a freelancer—you’re getting a partner dedicated to your success. What I Can Do for You: 📂 Data Entry & Database Management – Organizing, cleaning, and structuring. 📂 Lead Generation – Finding quality leads that convert into sales to achieve success. 📂 Social Media Handler & Customer Support Specialist – Manage your social media, customer engagement, exposure, and store management. 📂 Admin Support & Virtual Assistance – Email management, file organization, and research tasks I’m looking forward to working with you my future client. Let’s chat! 📩

Facebook Marketplace Support Specialist | Product Listings • Customer Service • Sales Growth Looking for someone who can boost your sales, handle customer messages, and manage your Facebook Marketplace store like a pro? ✅ That’s exactly what I do. With hands-on experience in listing products, engaging with buyers, and coordinating orders, I provide full support to keep your Marketplace running smoothly and profitably. 🔧 What I Can Help You With: Product Listings: creation, updates, and optimization Prompt & professional customer messaging Order management and delivery coordination Handling complaints and resolving issues fast Boosting listing visibility and conversion Monitoring performance and tracking sales Keeping product descriptions accurate and eye-catching Maintaining strong feedback and ratings 🧰 Tools I Use to Get the Job Done: Facebook Business Suite & Messenger Google Sheets (Inventory & Sales Tracking) Canva (for clean, click-worthy product photos) Grammarly (for polished and professional replies) WhatsApp (for real-time communication) 📩 Ready to grow your Facebook Marketplace sales? Let’s talk. Message me here on Upwork or book a quick discovery call at your best time. Talk soon, James Facebook Marketplace Product Lister Facebook Marketplace Virtual Assistant Product Research VA Online Selling VA Dropshipping VA E-commerce Virtual Assistant Marketplace Order Fulfillment Product Upload Specialist Social Media Product Posting Customer Inquiry Handler (Facebook/Instagram) Lead Generation VA Chat Support VA (Facebook Page) Shopify Product Lister Inventory Management VA Second-hand Product Lister Image Editing for Product Listings Facebook Ads Support VA Marketplace Admin Support Remote VA for Marketplace Tasks General Virtual Assistant – E-commerce & Social Media

Hi, I'm Jercy De Guzman, a highly organized, detailed-oriented, ambitious, and driven Virtual Assistant from the Philippines. With excellent communication skills, I help businesses and individuals stay on top of their tasks and achieve their goals. I started my journey as a Virtual Assistant in 2020, during the pandemic, and I have been able to adapt quickly to the changing landscape of remote work. My experience in managing projects, organizing schedules, and handling administrative tasks has allowed me to provide exceptional support to clients from different industries. I take pride in my ability to maintain a high level of professionalism, attention to detail, and efficiency while working remotely. As a Virtual Assistant, I am committed to delivering quality work, meeting deadlines, and going above and beyond to ensure client satisfaction. I am constantly learning and improving my skills to provide the best possible service to my clients. Thank you for considering me as your Virtual Assistant. I look forward to working with you and helping you achieve your goals.

FREE 80-HOUR training and Onboarding. Helping ecommerce founders scale through operations, customer success, Shopify management, SOP development, project coordination, and team leadership. I help Shopify brands and growing e-commerce businesses fix messy operations, streamline customer support, and bring structure to daily workflows so founders can focus on scaling instead of putting out fires. If you're dealing with any of these: Disorganized backend systems are holding your growth back The customer support inbox is completely out of control No consistent execution or follow-through on your team Daily operations running on chaos instead of systems I step in as your Operations Manager + Execution Partner, bringing clarity, efficiency, and reliable execution so your business runs smoothly whether you're watching or not. REAL RESULT One client came to us with 3 weeks of unresolved support tickets and zero systems in place. Within 2 weeks, we had a full Gorgias helpdesk setup, SOPs written, and an average response time under 4 hours. WHAT MAKES ME DIFFERENT I don't just complete tasks. I take ownership of your operations. If you've ever said, "I just need someone I can trust to run this without me watching over them," that's exactly what I do. Proactive - I fix issues before they escalate Systems-focused - I build processes that actually scale Reliable - no micromanaging needed Strategic + hands-on - I plan and implement Services WHOM I WORK BEST Shopify store owners are overwhelmed by their own growth E-commerce brands are scaling operations and needing structure Founders who are ready to delegate and truly let go Ready to bring order to your operations? Send me a message today, and I'll respond within 24 hours. Let's map out exactly where I can take things off your plate and get your business running the way it should.

An experienced customer support agent, escalation handler, subject matter expert, and virtual assistant. I specialize in clear communication, problem‑solving, and organizing tasks with accuracy and efficiency. My strengths include being detail‑oriented, reliable, and adaptable, while my passion for traveling keeps me curious and energized. I am confident in delivering excellent service and dependable results for every project.