Hire the best Live Chat Software Developers in the Philippines

Check out Live Chat Software Developers in the Philippines with the skills you need for your next job.
  • $30 hourly
    An experienced Operations Manager highly motivated to offer fast turnaround times, a high attention work backed by passion, purpose and pride. I've worked for 6 years in the BPO industry and been freelancing for 6 years. I've handled different accounts with different sets of tools. I am professionally trained to use Zendesk/Zopim, Gorgias, Zoho, Salesforce, Omnichannel, Slack, Monday, Shopify, Excel, and more. I want a full-time, long-term and stable job where I can work with you remotely. I am here with a vision to build long term relationships with my clients by delivering them more than commitment service.
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    Black & White Style
    Salesforce
    LogMeIn Rescue
    TeamViewer
    Gorgias
    Loops
    Recharge
    Shopify
    Customer Support
    Zopim
    BoldChat
    Microsoft Outlook
    Email Support
    Zoho CRM
    Zendesk
  • $10 hourly
    𝙔𝙤𝙪𝙧 𝙖𝙡𝙡-𝙞𝙣-𝙤𝙣𝙚 𝙁𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙚𝙧: 𝙇𝙚𝙩'𝙨 𝙘𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙚! Benefits of hiring me:👇👇👇👇👇 🕓24/7 Live Chat Customer Service Coverage! 💰Cost-effective: Can handle multiple inquiries simultaneously. 🌎Can cater to different time zones which can help to expand the customer base 💪Offer seamless support throughout the conversation until the issue is resolved 📝Improve efficiency and productivity by developing new plans and procedures 🔁Contribute to the creation of a process map 💡 Training and Certifications: ✔️Customer Service Foundations - Issued by LinkedIn ✔️Customer Service: Problem-Solving and troubleshooting - Issued by LinkedIn ✔️Freshdesk Product Expert Certification Training - Issued by FreshDesk ✔️Gorgias Basic Agent Certification Training - Issued by Gorgias 🛠️Tools I use: ✅Freshdesk ✅Freshworks ✅Slack ✅Chargebee ✅Stripe ✅Gorgias ✅Zendesk ✅Wix ✅Ascend ✅Mailchimp ✅Klaviyo ✅Chatgpt ✅Highly adaptable to any CRM tools Ready to take your customer service to the next level? Contact me today and let's collaborate to create exceptional experiences that leave a lasting impression on your customers, driving loyalty and growth for your business. 🟢 If you're sold and think we're a good fit... 💬 Drop a personalized message and let me know... 📞 What time works best for you for a discovery call *wink*
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Administrative Support
    Email Support
    Technical Support
    CRM Software
    Customer Relationship Management
    Customer Service Chatbot
    Customer Care
    Customer Support
    Customer Service
    Product Support
    Email Communication
    Online Chat Support
    SaaS
    Tech & IT
  • $5 hourly
    Are you drowning in the day-to-day tasks? Let me be your lifesaver! As an experienced virtual assistant, I bring a wealth of skills and knowledge to support your business needs effectively. With a solid background in administrative tasks, project management, and customer service, I am well-equipped to handle a wide range of responsibilities, allowing you to focus on growing your business. I am skilled at the following: ✅Customer Service ✅Data Entry ✅Product Research ✅ Lead Generation ✅Shopify Expert ✅Social Media Management ✅Microsoft Excel/Microsoft Word ✅Adding Reviews ✅Chat Support/Email Support ✅Appointment Setter ✅Creating Orders in Shopify
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    Dropshipping
    Instagram
    Outbound Sales
    Real Estate Marketing
    Canva
    Shopify
    Customer Service
    Administrative Support
    Social Media Marketing
    Email Communication
    Online Research
    Lead Generation
    Zendesk
    Data Entry
  • $12 hourly
    With a decade of dedicated experience as a customer service and technical support manager, I have consistently driven exceptional results through strategic leadership, effective team management, and a customer-centric approach. I am passionate about delivering seamless customer experiences and optimizing operational efficiency. 🎖️ What I offer: ▶ Team Leadership: I've managed diverse teams to reach high-performance levels, including training and new hires. My leadership fosters growth and collaboration. ▶ Technical Support and Troubleshooting Expertise: I bring an exceptional level of proficiency in technical support and troubleshooting, adeptly handling a wide range of challenges to ensure optimal customer experiences. ▶ Customer Service Excellence: I am dedicated to delivering excellent customer service and support, consistently exceeding expectations through attentive communication and personalized assistance. ▶ Escalation Expertise: I excel at solving complex customer issues, making sure everyone is satisfied even in high-pressure scenarios. ▶ Product Launch: I've contributed to successful product launches through careful planning and clear communication. 🎖️ Why choose me: ✅ Strategic Focus: I bring a forward-thinking approach to challenges, aligning solutions with business goals. ✅ Customer-Centered: I prioritize the customer in every interaction, creating positive and lasting experiences. ✅ Proven Leadership: My track record shows I can optimize processes, enhance teams, and deliver results. My experience showcases my ability to drive high performance and collaboration. ✅ Complex Issue Expertise: Skill in resolving complex issues under pressure, ensuring satisfaction, and upholding the organization's reputation. ✅ Collaborative Approach: I'm all about teamwork, fostering open communication and growth. ✅ Results and Efficiency: Track record of successful product launches, process optimization, and enhancing team performance, aligning with business goals. Success Tools: ⭐Salesforce ⭐Asana ⭐Hubspot ⭐LiveChat ⭐AirCall ⭐Ebay ⭐M365 ⭐Monday.com ⭐Intercom ⭐LogMeIn Rescue ⭐Zendesk ⭐Reamaze Let's chat if you need an expert who blends technical know-how with top-notch customer service and can lead teams effectively. I'm here to make your business shine.
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    Email
    Ecommerce
    Interpersonal Skills
    KPI Metric Development
    Intercom
    HubSpot
    Zendesk
    Customer Service
    Customer Support
    Online Chat Support
    Email Support
    Technical Support
    Leadership Coaching
    Tech & IT
  • $12 hourly
    Hello there, I'm Paolo! I'm a tech-savvy and dedicated customer support specialist and virtual assistant. I always guarantee to provide customer satisfaction by going above and beyond in exceeding the expectations of both my clients and my customers. This is to ensure that you and your brand maintain and keep long and lasting relationships. Furthermore, I help business owners free up their time by being on top of the administrative side of their business. Customer support specialist with more than 10 years of combined experience in Customer Relationship Management, Technical Support, Email and Chat Handling. Skilled VA for more than a year with Content Creation, Social Media Management, and Administrative Assistance. Let's connect and work together! I can help you with the following: ✅ Customer Service (Phone, Chat, and Email) ✅ Technical Support and Analysis ✅ Social Media Management and Content Creation ✅ CRM Management ✅ Administrative Assistance ✅ WordPress, SEO Blogpost ✅ Email and Mobile Application Configuration ✅ Proficient in G Suite and MS Office ✅ Analytical Mindset ✅ Customer Management ✅ Fast learner ✅ Reliable, Dedicated, and Organized
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    Google Workspace
    Email Communication
    Virtual Assistance
    Scheduling
    Online Chat Support
    Email Support
    Order Fulfillment
    Order Tracking
    Administrative Support
    Canva
    Social Media Management
    Customer Support
    Customer Service
    Real Estate
  • $10 hourly
    🥇 Top 10% of Upwork Freelancers 💼 5+ Yrs in Customer Service Industry 🎯 Responsive Are you looking for the right one? HIRE ME. I am enthusiastic, reliable, and hardworking with over 6 years of experience in giving professional, efficient, and high quality to various call center companies. I am skilled in communicating with clients over the phone and email. I have experience with live chat support and am eager to learn to use any new tools that get the job done well. Here's what I can do for you, 🥇Cold Email 🥇Cold Calling 🥇Lead Generation 🥇Data entry 🥇Experience in inbound and outbound calls 🥇Manage social media accounts 🥇 Canva and paint 🥇Organize schedules using Calendly 🥇Set up or schedule appointments 🥇Experience in softphone, Avaya 🥇Knowledge of Google Docs, Google sheet, and Google Calendar 🥇Handle customer and employer information confidentially 🥇 Experience in order tracking, cancellation, replacement, and processing orders 🥇Knowledge in Zendesk 🥇 Expert in CRM ( Clarify) 🥇ViciDial 🥇Ring Central 🥇 Espresso Agent App 🥇 Vortex 🥇Google Voice 🥇Loom Sender 🥇 Loom Recording
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    Chatbot Prompt
    Email Outreach
    Email Support
    Virtual Assistance
    Real Estate Virtual Assistance
    Telemarketing
    Real Estate Cold Calling
    Customer Support
    Phone Survey
    Online Chat Support
    Appointment Scheduling
    Outbound Call
    Phone Communication
    Data Entry
  • $10 hourly
    With more than 6 years of background in providing top-notch customer support via phone calls, emails, and chat, I am excited about the opportunity to contribute my expertise to your dynamic team. Throughout my career, I have consistently demonstrated my commitment to delivering exceptional customer service. Whether it's answering calls, responding to emails, or engaging in live chat conversations, I have developed a well-rounded skill set that allows me to effectively address customer inquiries, resolve issues, and ensure overall satisfaction. My extensive experience in this field has equipped me with the knowledge and adaptability to handle a wide range of customer interactions. Here are some of the key qualities and qualifications I would bring to this role: - Multichannel Expertise. -Clear and Effective Communication. -Problem-solving skills. -Time Management -Empathy and Patience -Team Collaboration and many more. I am passionate about delivering the highest level of customer service and am eager to join your company. I am confident that my dedication and experience align perfectly with your company's values and mission. Let's collaborate and work together towards success!!!
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    Sales Call
    Administrative Support
    Shopify
    Customer Care
    Cold Calling
    Customer Service
    Customer Support
    Call Center Management
    Order Processing
    Order Tracking
    Freshdesk
    Zendesk
    Online Chat Support
    Email Support
  • $10 hourly
    Hi! I'm Ana, I am an experienced customer support agent with a telecommunications background. I confidently use Live Chat support to respond promptly and accurately to inquiries. I strive to give reasonable customer satisfaction and experience, ensuring every conversation is handled professionally. I also have expertise in using Descript for video transcription and editing. The tools that I use are ✏ Descript ✏ Live Engage ✏ Slack ✏ Zoom ✏ Microsoft Word ✏ Citrix Workspace ✏ Google Workspace ✏ Grammarly ✏ ChatGPT I want to work on a long-term project. However, if you need someone for short-term projects, I'd gladly help you complete your projects promptly and with great accuracy.
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    Google Workspace
    Descript
    Video Transcription
    Audio Transcription
    Google Sheets
    Transaction Data Entry
    Data Entry
    Slack
    Multitasking
    Customer Service
  • $15 hourly
    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.
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    Phone Communication
    Supervision
    Mac OS App Development
    Customer Support
    McAfee VirusScan
    Helpdesk
    Technical Support
    Email Support
    Phone Support
  • $17 hourly
    I have over 13 years of solid working experience in customer service and technical support. I am highly proficient in delivering quality Customer Service, Service Desk, Sales, and Technical support to users globally eg; UK, USA, Australia, Canada and Asia Pacific. Over the past few years, I have built a huge exposure while communicating with other clients and users with special reference to handling issues via phone, chat, and email. I deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment. Moreover, I have more than 15 years of Photoshop, graphic designing, and drawing experience. I am an expert in doing a lot of design gigs here and there specializing in posters, flyers, online banners/posters, ads, and template layouts. I am fluent in both written and verbal English communication skills. I am excellent in organizational and time management skills (multi-tasking) proactive and self-directed; able to perform with minimal supervision. I have a neat and methodical working style and I am always striving for precision and quality. I am highly effective in dealing with and motivating diverse personalities resulting in positive results in meeting goals.
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    Ecommerce
    Gorgias
    Customer Service
    Technical Support
    Email Communication
    Administrative Support
    Microsoft Exchange Server
    Customer Support
    Helpdesk
    HubSpot
    Freshdesk
    Zendesk
    Email Support
    Online Chat Support
  • $11 hourly
    Dear Hiring Manager, My name is Justino Castro, and I am an IT Specialist interested in open opportunities at your company. I believe my training, experience, and proven ability as a Windows Tier 2 or Level 2 Engineer at Microsoft will allow me to significantly contribute to the productivity and quality of your company's IT division. Few of the roles I do as a Windows Tier 2 or Level 2 Engineer at Microsoft are: 1. Network and/or connectivity (Lan/wireless, Local and domain) 2. Internet connectivity 3. Drivers (hardware doesn't work after a recent update) 4. Printers (wired/wireless/usb - all models as long as it has driver and is compatible with the OS) 5. Software installation (OS like windows 7/8/8.1/10, Games,Office applications.) 6. OS Bugs/issues 7. Virus removal 8. Office and OS activation. 9. Troubleshoot 3rd party applications Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer. It would be a pleasure to learn more about your organization., and I welcome the chance to provide further insight into my technical abilities and personal attributes. Thank you for considering my application, and I hope to hear from you soon. Sincerely, Justino C. Castro III
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    Hardware Troubleshooting
    Lead Generation
    Virtual Assistance
    Data Entry
    Microsoft Excel
    Technical Support
  • $10 hourly
    Experienced Email Campaign Manager with expertise in: ✅ Designing, executing, and optimizing email marketing campaigns. ✅ Skilled in creating engaging email content, implementing A/B testing, and analyzing campaign performance metrics. ✅ Proficient in email marketing platforms and list management. ✅ Strong understanding of industry best practices, compliance regulations, and deliverability optimization. ✅ Proven ability to collaborate with cross-functional teams and deliver results-driven email campaigns. Tools and Skills: ✅ Facebook Management ✅ Instagram ✅ Linkedin ✅ Instantly ✅ Gmass ✅ Smartleads ✅ Sendinblue ✅ Klaviyo ✅ ClickUp ✅ Pipedrive ✅ Hubspot ✅ Airtable Available to work on Upwork and deliver high-quality email marketing solutions for clients.
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    Data Entry
    Administrative Support
    Sales Management
    Insurance Document Production
    Insurance Consulting
    Retail Sales Management
    Content Writing
    Email Communication
    Email Marketing Strategy
    Email Campaign Setup
    Email Design
    Email Marketing
  • $10 hourly
    I'm a skilled customer care agent who consistently delivered a high score for customer satisfaction via email and chat by understanding the customer's complaint, identifying the issue's root cause, choosing and outlining the best solution to the issue, accelerating correction or adjustment, and checking in to make sure the issue has been resolved. By providing this superior customer service with a customer-focused attitude, I am assuring repeat business! Tools: - Hubspot, Live Chat, Zendesk, Freshdesk, - Shopify, Ship Station, OMS, Printify, Facebook Business Suit, Google Workspace
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    Product Knowledge
    Shopify
    Customer Service
    Dropshipping
    Following Procedures
    Customer Support
    Email Communication
    Data Entry
    Email Support
    Order Tracking
    Zendesk
    Online Chat Support
  • $5 hourly
    𝙔𝙤𝙪𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚! Do you want to raise the satisfaction rate for your programs? Have you had enough refunds and complaints? Allow me to assist you with customer service and selling the advantages of your products. *wink* 𝙃𝙚𝙧𝙚'𝙨 𝙬𝙝𝙖𝙩 𝙘𝙖𝙣 𝙄 𝙙𝙤 𝙛𝙤𝙧 𝙮𝙤𝙪: 👇👇 ✅𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Bringing four years of heartfelt customer support experience! Please check out the tools I'm skilled with below. 📨 Zendesk 📨Olark 📨Asana 💲Shopify 💲Stripe| 💲PayPal 🌐 GSuite Apps (Google Sheets, Google Docs, Google Drive) ✅𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑷𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚 4 years of delivering top-tier customer support expertise! Please see below for the communication tools excel in: 📨 Slack 📨 WhatsApp 📨 Skype 📨Zendesk 📨 Olark 🤖 ChatGPT 📨 Microsoft 365 ✅𝙁𝙞𝙚𝙡𝙙 𝙤𝙛 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚 👨⚕️ Customer Care 🧐 Attention to detail 📧 Email and Chat Support 😀 Communication skills 🤝Team Player ⌨️ Data Entry 💻 Order Management 💻Tech Savy with a background in Computer Networking and Hardware Basics I'm Ryan, a self-motivated professional who assures you a quality job. I am well organized, a problem solver, and a critical thinker, with 4 years of experience as a customer service representative and 2 years of experience as a virtual assistant. Send me an invite if you want to learn more about what I have to offer. Experienced Customer Service| Chat&Email| Tech Savy|Empathy|Solutions
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    Refund Processing
    Data Entry
    Stripe
    ChatGPT
    Shopify
    Canva
    Customer Support
    Ontraport
    ActiveCampaign
    WordPress
    Order Processing
    Email Support
    Zendesk
    Online Chat Support
  • $10 hourly
    📌Looking for a pro that can hit the ground running? ✅ 10 years of Professional Customer Service Experience 🥇 Top Rated on Upwork | 100% Job Success Score Here's how I will help your business 👇🏻👇🏻 📌 ECOMMERCE SUPPORT and DROP-SHIPPING From seamless order processing to attentive customer assistance, I enhance operational efficiency and elevate shopping experiences. Let me optimize your online venture with top-notch eCommerce assistance for sustained growth and customer satisfaction. Here are the processes I can run for you 👇🏻 ✦ Warehouse Management ✦ Inventory Management ✦ Order fulfillment ✦ Customer Service ✦ Cancellation and Refunds ✦ Billing Extensive experience with the following 👇🏻 ✦ Amazon Seller Central ✦ Catch ✦ eBay ✦ MySale ✦ Shopify Seems like a good fit for your eCommerce Empire? 👑 💬 Drop a personalized message and let's see in what capacity I could help 😊 or if you wanna learn more about what I can do for your business, here's more👇🏻 📌 CUSTOMER SERVICE AND TECHNICAL SUPPORT EXPERT These strategic enablers are essential for brand trust, customer loyalty, and competitive differentiation. My presence in your team will foster 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣, 𝙛𝙖𝙘𝙞𝙡𝙞𝙩𝙖𝙩𝙚 𝙨𝙘𝙖𝙡𝙖𝙗𝙞𝙡𝙞𝙩𝙮, and 𝙢𝙞𝙩𝙞𝙜𝙖𝙩𝙚 𝙧𝙞𝙨𝙠𝙨, thereby optimizing customer lifetime value and global market positioning. Very tech savvy -- I basically eat the following tools for breakfast 👇🏻 ✦ ShipStation ✦ ShipMonk ✦ Zendesk ✦ Freshdesk ✦ Gorgias ✦ Google Business Suite ✦ Live Chat 🔥SELF-LEARNED TOOLS For self-improvement to show my dedication to know more and expand my knowledge base. ✦ Canva (images, templates) ✦ ProCreate ✦ CapCut 🟢 If you're sold and think we're a good fit, drop a personalized message and let me know! 📞 When would the best time be for a Quick Call Talk Soon,
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    Order Fulfillment
    Gorgias
    Email Communication
    Customer Satisfaction
    Customer Experience
    Customer Service
    Customer Support
    Shopify
    Ecommerce Support
    Order Tracking
    Zendesk
    Online Chat Support
    Email Support
  • $10 hourly
    Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. I'm an expert in Data Entry, Customer service, and Virtual Assistant tasks. I also know how to do basic video and photo editing, provide tech support and manage social media accounts. As your Data Entry Specialist, I will... ✅ Accurately gather data from web research or from a database. ✅ Moderate website or product contents based on a pre-determined set of rules and guidelines. ✅ Treat information with the utmost discretion. ✅ Provide 100% accuracy with a faster or reasonable turnaround time. As your Customer Service Representative, I will... ✅ Assist all the customers with any concerns that they have. ✅ Adhere company's set of policies and guidelines on any resolution that I will provide. ✅ Make the customer happy and gain more positive feedback from our social media or website. ✅ Manage all the orders, disputes, and refunds in an accurate manner. As your Virtual Assistant, I will... ✅ Manage all the tasks given within a day or before the set deadline. ✅ Provide accurate details and maintain all the files in sequence. ✅ Gain more knowledge and help the company to grow. ✅ Sending a daily report to the client. I am detail-oriented and a fast learner. Thus, I can assure quality work and great professionalism. You can trust and rely on me. Let me know about your project details. I am looking forward to a long-term and fun collaboration with you!
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Media Buying
    BPO Call Center
    Customer Support Plugin
    Customer Service
    Scheduling
    File Management
    File Maintenance
    Email Communication
    Microsoft Office
    Zendesk
    Email Support
    Online Chat Support
  • $10 hourly
    Hi! I'm an accomplished professional on Upwork, recognized as a Top Rated Plus freelancer since 2014. This prestigious status reflects my consistent success on substantial projects and my unwavering dedication to excellence, placing me among the top 3% of performers on Upwork. With a Bachelor of Science in Information Technology and years of experience as a general administrative assistant, I possess a solid academic foundation and refined skills to meet diverse client needs. Here's why collaborating with me is advantageous: Quality and Value: I deliver high-quality work that surpasses expectations, all while offering competitive pricing. Versatility: My expertise spans various domains, including product description writing, social media marketing, Shopify and WordPress management, SEO, content creation, customer support, data entry, illustration, and more. I am proficient in industry-standard tools like Adobe Photoshop and Illustrator. Bilingual Proficiency: Fluent in both English and Tagalog, I effectively cater to a diverse clientele. Commitment to Partnership: I prioritize fostering meaningful client relationships and understanding their unique business needs to ensure their success. If you're seeking someone with a proven track record and a diverse skill set to enhance your projects, I'm eager to discuss how I can contribute. Let's connect soon to explore the possibilities.
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Administrative Support
    Adobe Illustrator
    Email Communication
    Ad Posting
    Illustration
    Online Sales Management
    Social Media Advertising
    SEMrush
    Forum Posting
    Brand Marketing
    Resume Writing
    Adobe Photoshop
    Online Chat Support
  • $4 hourly
    My most previous job post was being a Deskside technician; I work face to face with end users helping them with their issues and other IT related concerns. I was also in-charge of procuring IT devices such as Laptops, Desktops, Mobile devices, etc. together with being in charge with the inventory of the whole site. I also have experience with troubleshooting Hardware and software issues for clients over the phone, email, and chat. I worked for Dell and was promoted to Level 2 technician which handles issues that Level 1 technicians can not resolve on their own. Level 2 technicians handles dispatching of replacement parts to end users, reporting of over all technical skills of Level 1 agents together with doing coaching/training of said agents.
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    Customer Support
    Software Testing
    Hardware Troubleshooting
    Email Support
    Technical Support
    DSL Troubleshooting
    Software QA
    Online Chat Support
  • $10 hourly
    Basic Website editing using WordPress Live Chat and technical support since 2017. * Capable of managing multiple chats simultaneously while delivering the best service. * Tech Savvy * Manage customer accounts * Processing payments, orders, and refunds using Stripe.com, Authorize.net, and PayPal * Labeling and ticketing using Bold360 * Chat support using Purechat, Zendesk, Gladly, and LivePerson I also have working experience with Shopify. * Processing and Tracking Orders * Responding to Email Inquiries I am a dedicated and self-reliant worker with the ability to work independently. I am capable of working a minimum of 40 hours and am flexible with shifts.
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    LivePerson
    Stripe
    PayPal
    Order Processing
    Shopify
    Online Chat Support
    Customer Support
    Technical Support
    Zendesk
    Email Communication
    Data Entry
    Customer Service
  • $6 hourly
    You can count on me for these tasks: ✅ Chat and Email Support ✅ Inbound and Outbound Calling ✅ Technical Support ✅ Data Entry ✅ Top-notch customer service. ✅ Project Management ✅ Courtesy Calls ✅ Capturing Customer Feedback / Review ✅ Daily Check-ins Project management ✅ Payment Processing ✅ Customer Requests / Complaints Handling 📌 7 Years of Experience 📌 Rising Talent 📌 5 Star Ratings 🧠 Excellent verbal and written communication skills in English. 🏆 I am a highly skilled individual who is easy to work with. ⏰ 40:00+ Hours Availability Tools that I am expert with: ✅ Salesforce ✅ Front App ✅ Asana ✅ Canva ✅ Slack ✅ Google Suite Tools ✅ Microsoft Office ✅ Ring Central ✅ ChatGPT ✅ Airbnb ✅ Booking.com Extranet ✅ Expedia WHY ME? 👍 Empathy: I understand and empathize with customers' needs and emotions, effectively building trust and rapport. 👍 Excellent Communication: I excel in clear and concise communication, both written and verbal, ensuring I convey information effectively and actively listen to customers. 👍 Product/Service Knowledge: I deeply understand the products or services offered by the company, providing customers with accurate information and guidance. 👍 Problem-solving skills: I can analyze situations, identify issues, and provide appropriate solutions through creative problem-solving. 👍 Adaptability: I am open to new tools, technologies, and processes, adapting easily to changes in the customer service landscape. 👍 Time Management: I effectively manage my time to ensure prompt handling of customer inquiries without sacrificing quality. 👍 Attention to Detail: I keep accurate records, document interactions, and pay attention to small details to prevent misunderstandings and errors. 👍 Teamwork: I collaborate effectively with colleagues and other departments to ensure seamless customer experiences. 👍 Data Analysis: I use customer data and feedback to improve service and identify trends, contributing to a better customer experience.
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Canva
    BPO Call Center
    Phone Support
    Administrative Support
    Order Processing
    Technical Support
    Transaction Data Entry
    Customer Service
    Chat & Messaging Software
    Order Entry
    Email Communication
    Communications
  • $25 hourly
    Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Engagement, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. AREAS OF EXPERTISE! 💼 ✓ Ai Copilot, Ai Agent, and Ai Analyst ✓ Fin.AI Chatbot Implementation ✓ Conversational Support Funnel ✓ Multilingual Help Center ✓ Customer Onboarding Funnel ✓ Omnichannel Helpdesk Support ✓ Workflows for Automation ✓ Flexible Ticketing System ✓ Conversation Topics ✓ Series Campaign Builder ✓ Customer Support Framework ✓ Business Process Workflow ✓ CRM Reporting System HERE'S WHAT CAN I DO FOR YOU! 🚀 1️⃣ Intercom Setup 2️⃣ Intercom Review & Revamp 3️⃣ Intercom Consultation 4️⃣ Intercom Maintenance 5️⃣ Intercom Chat Support I CAN HELP YOU WITH EVERYTHING YOU NEED 🏆 Ai Customer Service 🤖 ➞ Ai Agent ➞ Ai Copilot ➞ Ai Analyst Fin.Ai🤖 ➞ Intercom’s new AI chatbot ➞ Powered by GPT-4 AI ➞ Fin Reporting ➞ Fin Profiles ➞ Custom Answers ➞ Fin Content Fin Ai Helpdesk Assist ➞ Ai assist for Inbox ➞ Ai adjust writing ➞ Ai assist for Articles Automation Funnels ➞ Customer Onboarding Funnel ➞ Customer Support Funnel ➞ Lead Generation Funnel ➞ Email Funnels Help Center ➞ Collections & articles ➞ Help Center integrations ➞ Smart article suggestions ➞ Article reports Workflows/Bots ➞ Task Bot ➞ Custom Bot ➞ Resolution Bot ➞ Workflows Series ➞ User Onboarding series ➞ Slipping Away Series ➞ Feature announcement Tours ➞ Product Tours ➞ Video Tours ➞ New Feature Tour Customer Segments ➞ Use Case ➞ Customer Behavior Inbox ➞ Inbox Management ➞ Inbox Auto Assignment ➞ Ticketing Workflows ➞ Macros ➞ Inbox Rules & Automation Ticketing System ➞ Customer ticket ➞ Back-office ticket ➞ Tracker ticket types Reports ➞ CSAT / SLA ➞ Resolution Rate ➞ Ticket Closing Rate ➞ Workspace Automation Report ➞ More.. Checklist ➞ Onboarding checklist ➞ Checklist descriptions ➞ Setup tasks Outbound ➞ Surveys and Feedback Forms ➞ Banners ➞ Mobile Carousels Advance Features ➞ Apps + Integrations ➞ Event Tracking ➞ Custom Attributes ➞ Webhook ➞ API WHY HIRE ME? 👀 ✅ I’m a certified Intercom Service Partner. ✅ I’ve been using Intercom for more than 7 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5.0-star reviews with my clients. ✅ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon.💬 Steven ✔Intercom Expert | ✔Intercom Certified Service Partner | ✔CRM Expert
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Chat & Messaging Software
    Gorgias
    CRM Software
    CRM Development
    Customer Relationship Management
    Customer Service Chatbot
    CRM Automation
    Zendesk
    Intercom
  • $6 hourly
    Experienced customer service representaive who excels at relationship building. knowledgeable in providing friendly,thorough customer service to clients,family and fellow professionals. Skilled as problem solving and conflict resolution, and able to help encourage teamwork.Adopt at handling confidential and sensitive information.
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    Research & Strategy
    Sales
    Customer Satisfaction
    Lead Generation Analysis
    Google Docs
    Email Communication
    Product Knowledge
    Technical Support
    Customer Service
    Real Estate Cold Calling
    Data Entry
    Phone Support
    Order Tracking
  • $15 hourly
    Greetings, my name is Mario and I appreciate you taking the time to view my profile. 🙌 For the past 6 years, I have worked in the BPO industry, specializing in providing exceptional customer support to companies and entrepreneurs. Throughout my career, I have gained a variety of skills and experiences that are well-suited for any relevant job description. I excel in multitasking and collaborating with others as a team, as well as in communicating effectively and positively with customers and clients. I have a proven track record of success, such as helping my previous company launch multiple new products and services through innovative marketing strategies and top-notch customer service. Although I am an introvert, I embrace challenges and am a quick learner, which means that you can trust me to work autonomously without constant supervision. I am also adaptable to changes, ensuring that your business stays ahead of the game. As your employee, I will take full responsibility for my professional development and be a positive role model for the business. I aim to support businesses and share my skills, knowledge, and experiences to contribute to its growth and success. Here are the responsibilities and skills I can contribute to your company: ✔Provide technical support and troubleshooting assistance to customers via phone, email, and chat ✔Document and manage customer issues using a ticketing system or CRM platform ✔Collaborate with cross-functional teams to resolve customer issues and provide feedback on product or service improvements ✔Identify trends in customer issues and proactively suggest solutions to reduce customer complaints or improve customer satisfaction ✔Assist customers in setting up and using software or hardware products ✔Conduct quality assurance checks on customer interactions to ensure adherence to company policies and procedures ✔Keep up-to-date with new products, technologies, and industry trends to provide informed recommendations to customers ✔ Follow up with customers to ensure that their issues have been resolved satisfactorily and maintain a positive relationship with them ✔Maintain accurate records of all customer interactions and technical issues in a database or knowledge management system. I am seeking an opportunity to join a dynamic team and contribute my skills and expertise to fill any gaps and add value to your business. I am confident in my ability to make a positive impact as a tech-savvy customer support professional and am committed to supporting your company's success. Let's collaborate and achieve our goals together.🤗
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    Administrative Support
    Data Entry
    Customer Satisfaction
    Email Communication
    Chat & Messaging Software
    Customer Support
    Copywriting
    Answered Ticket
    Skype
    Ticketing System
    Customer Service
    Property Management
    Zendesk
    Email Support
  • $10 hourly
    𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙖𝙞𝙨𝙚 𝙩𝙝𝙚 𝙗𝙖𝙧 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚? 🚀 🏆 Top Rated with 100% Job Success Score 💻 Detail Oriented, Quality Work and Versatile 🥇 The Customer Service PRO you need 𝙃𝙚𝙧𝙚'𝙨 𝙝𝙤𝙬 𝙄 𝙘𝙖𝙣 𝙖𝙨𝙨𝙞𝙨𝙩 𝙮𝙤𝙪 👇👇👇 ✨👩🏻‍💻𝙀𝙢𝙖𝙞𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 / 𝙇𝙞𝙫𝙚 𝙘𝙝𝙖𝙩 / 𝙄𝙣𝙗𝙤𝙪𝙣𝙙 𝙖𝙣𝙙 𝙤𝙪𝙩𝙗𝙤𝙪𝙣𝙙 𝙘𝙖𝙡𝙡𝙨 ✦ Email support specialist knowledgeable in live chat excellence and smooth inbound/outbound call handling. Utilizing 𝙕𝙚𝙣𝙙𝙚𝙨𝙠, 𝙇𝙞𝙫𝙚𝘾𝙝𝙖𝙩, 𝙈𝙚𝙡𝙡𝙬𝙤𝙤𝙙, 𝙁𝙧𝙚𝙨𝙝𝙙𝙚𝙨𝙠, and cutting-edge 𝘾𝙖𝙡𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚 to deliver exceptional customer interactions. ☎️✔️𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 𝙨𝙚𝙩𝙩𝙚𝙧 ✦ Mastering the art of seamless scheduling, I bring efficiency to every appointment. With 𝘾𝙖𝙡𝙚𝙣𝙙𝙡𝙮, 𝙍𝙞𝙣𝙜 𝘾𝙚𝙣𝙩𝙧𝙖𝙡, 𝙖𝙣𝙙 𝙂𝙤𝙤𝙜𝙡𝙚 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧, I ensure a smooth and organized booking experience for clients and collaborators. ✨👩🏻‍💼 𝙏𝙤𝙥 𝙉𝙤𝙩𝙘𝙝 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩 ✦I elevate your efficiency with precision. I ensure seamless task management by utilizing 𝙂𝙤𝙤𝙜𝙡𝙚 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧, 𝙈𝙞𝙘𝙧𝙤𝙨𝙤𝙛𝙩 𝙊𝙪𝙩𝙡𝙤𝙤𝙠, 𝘼𝙞𝙧𝙗𝙣𝙗, 𝙖𝙣𝙙 𝙂𝙤𝙤𝙜𝙡𝙚 𝙁𝙡𝙞𝙜𝙝𝙩𝙨. Additionally, I streamline communication through 𝙕𝙤𝙤𝙢, 𝘿𝙞𝙨𝙘𝙤𝙧𝙙, 𝙖𝙣𝙙 𝙒𝙝𝙖𝙩𝙨𝘼𝙥𝙥 for effective collaboration. 🙋🏻‍♂️🤝𝙍𝙚𝙘𝙧𝙪𝙞𝙩𝙢𝙚𝙣𝙩 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 ✦As a Recruitment Tools Specialist, I leverage the power of 𝙄𝙣𝙙𝙚𝙚𝙙, 𝙇𝙞𝙣𝙠𝙚𝙙𝙄𝙣, 𝙐𝙥𝙬𝙤𝙧𝙠, 𝙖𝙣𝙙 𝙊𝙣𝙡𝙞𝙣𝙚 𝙅𝙤𝙗 𝙋𝙃 to curate top-tier talent. With proficiency in these platforms, I ensure a streamlined and effective recruitment process. 𝙏𝙤𝙡𝙙 𝙮𝙤𝙪 𝙄'𝙢 𝙩𝙝𝙚 🥇 𝙩𝙝𝙚 𝙥𝙚𝙧𝙨𝙤𝙣 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 *𝙬𝙞𝙣𝙠* 𝙅𝙪𝙨𝙩 𝙨𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 ☎️ 𝙖𝙣𝙙 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡. 😊 💬 Get in touch with me today and collaborate 😊
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Product Knowledge
    Executive Support
    Ticketing System
    Customer Relationship Management
    Helpdesk
    Customer Satisfaction
    Communication Etiquette
    Customer Support
    Customer Service
    Order Tracking
    CRM Software
    Zendesk
    Email Support
    Email Communication
  • $5 hourly
    Hi I'm Patrick with experience as a customer support specialist, I am focusing on managing customer inquiries and ensuring a seamless shopping experience on your Shopify store. Work closely with the operations team to address customer concerns, process orders, and optimize the support processes. - Handle customer inquiries via email, chat, and phone promptly and professionally. - Troubleshoot and resolve issues related to orders, payments, and product information. - Collaborate with the operations team to ensure customer satisfaction and smooth order processing. - Maintain up-to-date knowledge of Shopify’s backend, apps, and plugins. - Provide feedback and suggestions to improve our customer support processes. Tools & Platforms I'm Proficient In: Shopify Amazon Etsy Bol.com Gorgias Zendesk Freshdesk Trustpilot Microsoft 365 Google Workspace Asana Notion ClickUp Adobe Acrobat Canva CJdropshipping 17TRACK Aftership Parcelapp Shipstation Zoom Loom ChatGPT BeProfit Adspy Aliexpress Alibaba TEMU POKY DeepL Kaufland Ready to elevate your customer service to the next level? Reach out to me today to discuss how we can work together to achieve your goals and delight your customers. Your Next Specialist, Patrick
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    Notion
    Freshworks CRM
    Freshdesk
    Virtual Assistance
    Product Knowledge
    Customer Satisfaction
    Customer Service
    Shopify Plus
    Ticketing System
    Gorgias
    Slack
    Ecommerce Support
    Email Support
    Customer Support
  • $6 hourly
    Greetings, I'm Cristine Joy—a steadfast professional ready to be your trusted long-term customer service agent and virtual assistant. Allow me to be your reliable support, offering tranquility and assurance in meeting your needs. I'm dedicated to providing, top-quality customer service to fulfill your business requirements seamlessly
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Customer Engagement
    Phone Communication
    Email Communication
    Customer Service
    Customer Support
    Communication Skills
    Social Customer Service
    LiveAgent
    Email & Newsletter
    BPO Call Center
    Email Marketing
    Travel & Hospitality
    Call Center Management
  • $10 hourly
    Availability:🟢 Always! Looking for The BEST PERSON that will provide you 𝙚𝙨𝙨𝙚𝙣𝙩𝙞𝙖𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩, and 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙣𝙖𝙫𝙞𝙜𝙖𝙩𝙚 𝙨𝙪𝙘𝙘𝙚𝙨𝙨? I'm excited to work with you and help you achieve your goals. Together, we can accomplish great things. Here are some of the benefits you can expect from our collaboration: 👜💰 Cost-Effective & Tech-Savvy ⚡💻 High-Speed Internet & Equipment 🕙🛡️Time Zone & Data Security 🔥 𝘿𝙖𝙩𝙖 𝙚𝙣𝙩𝙧𝙮 ● My goal is to make sure that your data is entered accurately and organized to perfection. 🔥 𝘾𝙖𝙡𝙡 𝙝𝙖𝙣𝙙𝙡𝙞𝙣𝙜 𝙢𝙖𝙨𝙩𝙚𝙧 ● Lucky enough to have the gift of gab and can handle calls with finesse, ensuring your callers feel heard and important. 🔥 𝙀-𝙢𝙖𝙞𝙡 & 𝘾𝙝𝙖𝙩 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙘𝙝𝙖𝙢𝙥 ● Need assistance with e-mail / online chats? As an EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE, your customers or clients will receive prompt and friendly support. 🔥 𝙈𝙪𝙡𝙩𝙞𝙩𝙖𝙨𝙠𝙞𝙣𝙜 𝙂𝙤𝙙 ● Effortlessly juggling multiple tasks like a PRO, ensuring everything gets done on time and with precision. With my assistance, you'll have more time and energy to dedicate to growing your business and achieving your goals. You can trust that I will handle every task with professionalism, efficiency, and utmost confidentiality. ⚙️ 𝑻𝒐𝒐𝒍𝒔 𝒕𝒉𝒂𝒕 𝑰 𝒂𝒎 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆𝒅: ✅𝐇𝐮𝐛𝐬𝐩𝐨𝐭 ✅𝐒𝐥𝐚𝐜𝐤 ✅𝐆𝐨𝐨𝐠𝐥𝐞 𝐜𝐚𝐥𝐞𝐧𝐝𝐚𝐫 ✅𝐂𝐚𝐥𝐞𝐧𝐝𝐥𝐲 ✅LiveChat ✅Privyr ✅Jira ✅Zendesk ✅CVAT ✅Discord Sound like what you need? 👇👇👇 3 quick steps 1️⃣ Send me an Upwork message 2️⃣ Click the green Schedule Meeting button 3️⃣ Choose one for 15 minutes and confirm a timeslot PS. This is going to be one of the best decisions you have made in a while *𝘸𝘪𝘯𝘬*
    vsuc_fltilesrefresh_TrophyIcon Live Chat Software
    Customer Retention
    Customer Care
    LiveAgent
    Virtual Assistance
    Jira
    Customer Service
    Administrative Support
    Communication Etiquette
    Email Support
    Zendesk
    Customer Support
    Online Chat Support
    Data Entry
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