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Hello! I'm Ritta Mae, a seasoned freelancer with over ten years of experience. With a Degree in Bachelor of Science majoring in Psychology, I bring a unique perspective to every project, combining analytical skills with creative problem-solving. I am proficient in a wide array of computer applications and software, including Microsoft Excel, OneNote, Word, PowerPoint, Slack, Skype, Playvox, Canva, Mailchimp, Pinterest, and Google Docs. This versatility allows me to efficiently tackle diverse tasks and adapt quickly to new tools. My work ethic is grounded in keen observation, meticulous attention to detail, and a commitment to ongoing learning. I am adept at completing daily routine tasks with minimal supervision, ensuring efficiency and precision. Whether you're looking for someone to manage complex data, create compelling content, or streamline workflows, I am here to provide solutions tailored to your needs. Let's collaborate and turn your projects into success stories. You won't regret hiring me 😊

𝐘𝐨𝐮’𝐫𝐞 𝐡𝐞𝐫𝐞 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲𝐨𝐮’𝐫𝐞 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐭𝐚𝐤𝐞 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐥𝐞𝐯𝐞𝐥. Or you’re already doing well and you want to maintain your top-tier position without letting your online presence fall behind. Either way, I can help you protect and grow your brand. 𝐈’𝐦 𝐚 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐰𝐢𝐭𝐡 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐥𝐢𝐤𝐞 𝐫𝐞𝐚𝐥 𝐞𝐬𝐭𝐚𝐭𝐞, 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧, 𝐟𝐚𝐬𝐡𝐢𝐨𝐧, 𝐩𝐨𝐥𝐞 𝐟𝐢𝐭𝐧𝐞𝐬𝐬 𝐬𝐭𝐮𝐝𝐢𝐨𝐬, 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐛𝐫𝐚𝐧𝐝𝐬, 𝐢𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞𝐫𝐬, 𝐚𝐧𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞-𝐛𝐚𝐬𝐞𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬. But I don’t just “post content.” I build positioning. I build systems. I build visibility that converts. What makes me different? • I’m a business owner with 15 years of real-world experience • I understand operations, client psychology, and brand positioning • I’m currently pursuing Marketing Management so I apply structured strategy (SWOT, SMART goals, data-driven planning) to every account • I focus on growth, engagement, and authority not vanity metrics Here’s how I help: ✔ Content strategy & monthly planning ✔ Caption writing & conversion-focused copy ✔ Reels scripting & content ideas ✔ Branding & positioning clarity ✔ Engagement & community management ✔ Admin + social media support 𝐼 𝑑𝑜𝑛’𝑡 𝑏𝑒𝑙𝑖𝑒𝑣𝑒 𝑖𝑛 𝑟𝑎𝑛𝑑𝑜𝑚 𝑝𝑜𝑠𝑡𝑖𝑛𝑔. *𝑤𝑖𝑛𝑘* I believe in intentional content that builds trust, authority, and sales. If you're looking for someone who thinks like a business owner and not just a freelancer. Let’s work. 𝑺𝒆𝒏𝒅 𝒎𝒆 𝒂 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝒂𝒏𝒅 𝒍𝒆𝒕’𝒔 𝒕𝒂𝒍𝒌 𝒂𝒃𝒐𝒖𝒕 𝒚𝒐𝒖𝒓 𝒈𝒐𝒂𝒍𝒔.

𝒀𝒐𝒖𝒓 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝒊𝒏 𝑬𝒙𝒄𝒆𝒑𝒕𝒊𝒐𝒏𝒂𝒍 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆, 𝑬𝒇𝒇𝒊𝒄𝒊𝒆𝒏𝒄𝒚 & 𝑺𝒂𝒍𝒆𝒔 𝑮𝒓𝒐𝒘𝒕𝒉 💯 15+ Years Experience | 100% Job Success 🚀 Trusted by Clients 🏆 Top-Rated Freelancer on Upwork What I Can Do for You I don’t just “handle tasks”—I help businesses run more smoothly, keep customers happy, and improve revenue. ✔ Customer Support (Email, Chat, Phone) Handle inquiries, complaints, and escalations with empathy and speed ✔ eCommerce Support (Shopify, Amazon, Faire) Order tracking, returns, refunds, and post-purchase care ✔ Inside Sales & Lead Conversion Turn leads into paying customers with a friendly, professional approach ✔ Accounts Receivable & Collections Follow up on unpaid invoices and improve cash flow without damaging relationships ✔ Admin & VA Support Inbox management, scheduling, coordination, and day-to-day operations Tools I’ve Worked With Gorgias • Help Scout • Freshdesk • Shopify • Faire • ShipStation Zendesk • HubSpot • Xero • Google Workspace • Slack Why Clients Choose Me ✨ Reliable & Detail-Oriented – If I say it’s done, it’s done right ✨ Strong Communicator – Clear, professional, and human (no robotic replies) ✨ Proactive – I don’t wait for problems, I prevent them ✨ Results-Driven – Focused on customer satisfaction, retention, and revenue My Edge With experience across customer service, sales, and accounts receivable, I understand the full customer journey—from first inquiry to final payment. That means I don’t just support your business—I help grow it. Availability 🕒 Flexible across time zones ⚡ Fast response time during working hours 📅 Open to long-term partnerships Let’s Work Together If you need someone who can support your customers, close deals, and keep your operations running smoothly, I’m here to help. 💬 Send me a message 📅 Let’s schedule a quick call 🚀 Let’s grow your business together Your Reliable Partner, 🤝 Ally

I've been in freelancing world for more than 10 yrs now as a Virtual Assistant doing multi task jobs like data entry, web research, lead generation, email marketing, email management, social media account management, invoices, applying for a job, email and social media outreach etc. I have many skills and Im a fast learner. Im open to new tasks and skills. Im computer literate with skills in Word, Excel, Google spreadsheets, Basecamp, Linkedin, Capcut, Godaddy, Kajabi, Evernote, Socialbee, Plannthat, Chatgpt, Mailchimp, Pipedrive, Stripe, Gohighlevel, Canva and Slack. Im hardworking, flexible, can communicate well and Im keen to details. I have a good internet connection at home and I have a typing speed of 50-60wpm.

✨ Looking for Collaboration ✨ Hi! I’m a detail-oriented freelancer with 5 years of experience in eCommerce support, specializing in administrative and customer service tasks. I help businesses stay organized, improve customer experience, and handle daily operations efficiently. 💼 Services Customer Support Virtual Assistant Tasks Social Media Management Shopify & eCommerce Support Email Support Data Entry 📦 Skills & Expertise Order fulfillment and processing Shipping label creation Email handling and customer communication eCommerce store support Administrative assistance Data entry and organization 🛠 Tools I Use Discord Slack Zoho Desk Zendesk Stripe Outlook Shippo Microsoft Excel 🚀 About Me I’m reliable, adaptable, and committed to delivering quality work with fast communication. I enjoy supporting businesses and am always open to learning new systems and improving processes. ✨ Let’s work together and grow your business!

As a "Top-Rated" Upwork freelancer having 100% Success Ratio - I Have clocked more than 10,000+ hours of work on Upwork with more than 80+ clients Worldwide, and have always managed to have a 5-star ratings/feedback on all my projects. You will LOVE my deliverables, speak to me now about your project requirements. ****************************** I have several years of experience as Data Entry Analyst/Business Process Associate with high-profile global organizations. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position. I have experience in E-commerce Sites: Amazon ebay AliExpress Shopify etsy Misc: - Lead Enrichment - Back Office Support - Wordpress - ZenDesk (Merging Tickets, Updating Statuses, Internal Replies, Assigning Ticket to correct Dept, Replying to Customer Queries) - Data Entry - Web Research - Google Drive - Google Applications (Google Sheets/Google Docs) - Google Ads - Airtable - Dropbox - Excel / Word - Bill.com - Snovio - Hunter.io - Mailchimp - Stripe - Braintree - Slack - Asana - Docusign - Data Sraping - Social Media Platforms ( instagram, facebook, tik tok, you tube, snapchat) I am an easy person to work with and you will always love working with me, my deliverable will speak of my commitment to Deliver nothing but the best. I'd be more than happy to offer you my services, so feel free to contact me with your requirements. I look forward to hearing from you. My Availability: 30+ hours/week & can commit long term!