Hire the Best CallTools Call Center Software Specialists
in the Philippines

Hi, I’m Igi ! I have a passion for helping small business owners gain clarity, confidence, and control over their Operations. I offer professional, remote Operations Management / Sales / Support services tailored to your company’s unique needs. By partnering with me, you’ll have the assurance that your Operations are accurate and organized. I’m committed to provide peace of mind to Operations so you can focus on what you enjoy most in your business. Let’s work together to save you time, simplify your operations, and help your business be successful! Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with out of this world Service and Management! 😊💫 🏆 Top Rated Plus freelancer with 100% Job Success! 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 17 Years in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Proficient in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • SALES • PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Odoo • Xero • Salesforce • Zoho • Highrise • Hubspot • Shopify & Others Help Desk Ticketing Systems Zoho, Live Agent, Odoo, Missive, Front & Others Call Center / VOIP (Internet-based Phone) RingCentral • Avaya • Dialpad • 8x8 • Zoom Phone • Sangoma & Others Live Chat Support LiveChat & Others I’ve spent my career leading large teams of BPO professionals, steering them towards excellence in client deliverables. I foster continuous improvement by personally coaching my team and nurturing a culture of innovation. My dedication has led me to discover countless operational efficiencies, and I take pride in supporting the career growth of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, identifying future potentials and embracing automation. I see myself as a leader, dedicated to guiding my team through transformative challenges and opportunities.

Do you spend hours managing data, tweaking workflows, or manually moving information between systems? I help businesses automate their backend processes — using Podio, Globiflow, Zapier, Twilio, DocuSign, and more — so you can focus on growth instead of grunt work. What I offer: - Full Podio system setup (from scratch) tailored to your business logic - Workflow automation & scripting using Globiflow / Podio APIs - API integrations (Zapier, Twilio, DocuSign, etc.) to connect Podio with other tools - CRM audits & optimization to remove bottlenecks and scaling issues - Custom forms, schemas, dashboards, reporting in Podio & Google Sheets - Ongoing support & training to help your team get the most out of the system Why work with me? - Over 500+ hours on CRM/automation projects - 100% job success, Top Rated badge, and consistent 5-star reviews - Deep dive approach: I don’t just “do stuff” — I understand your process, then design the solution - Strong communication, prompt responsiveness, and a collaborative mindset Let’s set up a call to talk about your challenges and goals. I’ll help you map out your CRM automation roadmap so you can scale without the noise.

Hi! I'm a reliable and detail-oriented Customer Service and Administrative Support Specialist with experience in managing calls, emails, scheduling, and customer requests. I help businesses stay organized and provide excellent service to their customers. What I can help you with: ✔ Customer support (Phone, Email, Chat) ✔ Appointment scheduling ✔ CRM management ✔ Work order creation ✔ Dispatching technicians ✔ Data entry and admin tasks ✔ Follow-ups with customers and leads ✔ Calendar management I have experience working with service businesses such as: • Cleaning services • Contractors • Locksmith companies • Home services I am organized, dependable, and committed to delivering high-quality work. I am available for both short-term and long-term projects. Let’s work together!

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

I'm a Customer-Oriented person and take pride in helping people in different parts of the globe. I have gained expertise in Customer Service, Technical Support, and Credit Risk Management, in the country's top companies such as Smart Telecommunications and Allied Banking Corporation. I provide resolution to clients' concerns with urgency, whether inquiries, complaints, technical assistance, or billing disputes via phone, chat, or email. I do my own research, utilize different online tools, and coordinate with various technical support groups, both internal and external. Telesales is my top expertise. I do lead generation, cold and warm calls, email marketing campaigns, appointment setting, and up to the closing of deals. I also have very keen attention to detail, being a Senior Editor of Best Telephone Directories. I am overall in charge of final proofreading before the annual book pagination and release. I am familiar with different tools and applications such as Oracle, CSP, Jwalk, Avaya, Zoho, Auto Sales Dialer, Microsoft Dynamics CRM, Trello, Freshdesk, Monday.com, Less Annoying CRM, Kixie Dialer, Go HighLevel CRM, Pipedrive, Hubspot, Slack, Skype, Zoom, Google Meet, Wellness Living, Asana, Just Call.io, Calendly, Oncehub, Acuity, Ring Central, Zadarma, Ulinc, Waalaxy, GoLogIn, Calltools.io, Verizon One Talk, Close.io, Dialpad, Batch dialer, Air Call, Apollo, and Signal Hire. With more than 20 years of corporate and remote work experience, you can be assured that the job will be delivered promptly, with professionalism, and of top quality.

Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & File processes. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. I have experience with different platforms, such as: -Acculynx -Smartsheets -Ring Central -Chatgpt -Vonage Business -Rippling -Quickbooks and many more.