Hire the Best CallTools Call Center Software Specialists
in the Philippines

I'm a go-getter who relishes customer interactions and has been passionate about this work since 2015. With a commendable track record of 4 years and 5 months in the BPO industry, I've conquered various campaigns, including real estate, health and life insurance, solar panels, educational programs, and scop.io (back office account). My versatile skill set spans cold calling, appointment setting, lead generation, surveys, and sales. Moreover, I bring a year of admin work experience, excelling in creating daily and monthly sales, delivery, and inventory reports, and handling all administrative tasks with finesse. Beyond my professional prowess, I dive into the realm of creativity, crafting mesmerizing music visualizations using the Magic application, resulting in extraordinary and captivating outputs.

🚀 **VOIP & TECHNICAL SUPPORT SPECIALIST | RingCentral | QuickTalk | Ringover | TCR | AI Automation** **Having issues with your VoIP, business phone system, SMS registration, or automation? I can help you find the problem, fix it, and make your workflow more efficient.** I’m a **VoIP & Technical Support Specialist** with experience supporting communication platforms, SaaS applications, cloud systems, business software, and automated workflows. My approach is simple: **🔎 Find the root cause → 🛠️ Build the solution → ⚡ Automate the process** ### 📞 VOIP & BUSINESS PHONE SYSTEMS I can assist with: * **RingCentral** setup, configuration & troubleshooting * **QuickTalk** setup and call-flow troubleshooting * **Ringover** configuration and technical support * Business phone numbers & extensions * Call routing & forwarding * IVR / Auto Attendant * Call queues * Business hours & call schedules * Voicemail configuration * Inbound & outbound call troubleshooting * Call quality & connectivity issues * User/agent setup * CRM & third-party integrations * General VoIP / SIP troubleshooting ### 💬 SMS, TCR & A2P 10DLC I can also assist with business messaging workflows involving: * **The Campaign Registry (TCR)** * A2P 10DLC registration support * Brand & campaign registration * SMS/MMS business messaging setup * Messaging campaign configuration * Troubleshooting registration and messaging issues * Opt-in / opt-out workflow considerations * Business texting configuration * Connecting messaging platforms with CRM and automation tools ### 🤖 AI & BUSINESS AUTOMATION I help businesses eliminate repetitive manual tasks using: * **n8n** * Zapier * Pipedream * REST APIs * Webhooks * AI-powered workflows * CRM automation * Lead automation * Customer inquiry automation * Data synchronization * Automated notifications * AI integrations * Custom business workflows ### 💻 TECHNICAL SUPPORT My technical support experience includes: * SaaS application support * Software troubleshooting * Windows & desktop support * Microsoft Azure * SQL/database troubleshooting * Website & web application troubleshooting * User access & permissions * Account configuration * Network & connectivity troubleshooting * Technical documentation * Knowledge-base creation ### 🎯 WHY WORK WITH ME? I don't just look for a quick workaround. I focus on **identifying the root cause and creating a reliable solution**. Whether you need help with **RingCentral, QuickTalk, Ringover, TCR/A2P 10DLC, VoIP troubleshooting, business SMS, CRM integrations, or AI automation**, I can help you connect your systems and streamline your operations. **Your technology should make your business easier — not harder.** 🚀 **Let's troubleshoot it. Let's fix it. Let's automate it.**

Hi, I’m Igi ! I have a passion for helping small business owners gain clarity, confidence, and control over their Operations. I offer professional, remote Operations Management / Sales / Support services tailored to your company’s unique needs. By partnering with me, you’ll have the assurance that your Operations are accurate and organized. I’m committed to provide peace of mind to Operations so you can focus on what you enjoy most in your business. Let’s work together to save you time, simplify your operations, and help your business be successful! Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with out of this world Service and Management! 😊💫 🏆 Top Rated Plus freelancer with 100% Job Success! 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 17 Years in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Proficient in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • SALES • PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Odoo • Xero • Salesforce • Zoho • Highrise • Hubspot • Shopify • Filevine & Others Help Desk Ticketing Systems Zoho, Live Agent, Odoo, Missive, Front & Others Call Center / VOIP (Internet-based Phone) RingCentral • Avaya • Dialpad • 8x8 • Zoom Phone • Sangoma & Others Live Chat Support LiveChat & Others I’ve spent my career leading large teams of BPO professionals, steering them towards excellence in client deliverables. I foster continuous improvement by personally coaching my team and nurturing a culture of innovation. My dedication has led me to discover countless operational efficiencies, and I take pride in supporting the career growth of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, identifying future potentials and embracing automation. I see myself as a leader, dedicated to guiding my team through transformative challenges and opportunities.

Need an assistant that can hit the ground running? 🦄 The Virtual Assistant Unicorn you've been looking for 💥 6+ years of Virtual Assistant Experience 🥇100% Job Success Score Here's how I will improve your business 👇👇👇 🔥 𝐀𝐏𝐏𝐎𝐈𝐍𝐓𝐌𝐄𝐍𝐓 𝐒𝐄𝐓𝐓𝐈𝐍𝐆 𝐀𝐍𝐃 𝐋𝐄𝐀𝐃 𝐄𝐍𝐆𝐀𝐆𝐄𝐌𝐄𝐍𝐓 𝐒𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐒𝐓 A critical revenue driver that bridges marketing and sales performance. My expertise ensures 𝙝𝙞𝙜𝙝-𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝙡𝙚𝙖𝙙 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙞𝙤𝙣, 𝙨𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚𝙙 𝙥𝙞𝙥𝙚𝙡𝙞𝙣𝙚 𝙜𝙧𝙤𝙬𝙩𝙝, and 𝙥𝙧𝙚𝙙𝙞𝙘𝙩𝙖𝙗𝙡𝙚 𝙧𝙚𝙫𝙚𝙣𝙪𝙚 by aligning decision-makers with your sales objectives, strengthening close rates, and accelerating business scalability. Highly tech-savvy—I’m fluent in the tools that fuel high-performance appointment setting and lead engagement: ⬩ GoHighLevel ⬩ RingCentral ⬩ Close CRM ⬩ Calendly ⬩ ZoomInfo ⬩ Zillow ⬩ Dialpad ⬩ Google chat ⬩ Max InContact ⬩ CarePro ⬩ CallShaper ⬩ Xencall ⬩ Notion ⬩ Asana ⬩ Buildium Want more qualified meetings without lifting a finger? 📩 Drop a personalized message and let's see in what capacity I could help 😊 or if you wanna learn more about what I can do for your business, here's more to the Unicorn 🦄👇 🔥𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 and 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐏𝐑𝐎 These strategic enablers are essential for brand trust, customer loyalty, and competitive differentiation. My presence in your team will foster 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣, 𝙛𝙖𝙘𝙞𝙡𝙞𝙩𝙖𝙩𝙚 𝙨𝙘𝙖𝙡𝙖𝙗𝙞𝙡𝙞𝙩𝙮, and 𝙢𝙞𝙩𝙞𝙜𝙖𝙩𝙚 𝙧𝙞𝙨𝙠𝙨, thereby optimizing customer lifetime value and global market positioning. Very much tech savvy -- I basically eat the following tools for breakfast: ⬩ Salesforce ⬩ Softphone Avaya ⬩ RingCentral ⬩ LiveChat ⬩ Ooma Office ⬩ Freshdesk ⬩ Gorgias ⬩ Intercom 🔥 𝐏𝐑𝐎𝐏𝐄𝐑𝐓𝐘 𝐌𝐀𝐍𝐀𝐆𝐄𝐑 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 A strategic enabler for smooth operations, tenant satisfaction, and property value optimization. By integrating process efficiency, vendor coordination, and tenant engagement, I help 𝙢𝙖𝙭𝙞𝙢𝙞𝙯𝙚 𝙤𝙘𝙘𝙪𝙥𝙖𝙣𝙘𝙮, 𝙢𝙞𝙣𝙞𝙢𝙞𝙯𝙚 𝙢𝙖𝙞𝙣𝙩𝙚𝙣𝙖𝙣𝙘𝙚 𝙙𝙤𝙬𝙣𝙩𝙞𝙢𝙚, and 𝙨𝙩𝙧𝙚𝙣𝙜𝙩𝙝𝙚𝙣 𝙩𝙚𝙣𝙖𝙣𝙩 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣—driving operational scalability, cost efficiency, and long-term property performance. Here are the processes I can run for you 👇 ⬩ PropertyMe ⬩ RealWorks ⬩ EagleCRM ⬩ Reapit ⬩ Google Workspace ⬩ RP Data ⬩ Buildium ⬩ Dotloop ⬩ Zillow ⬩ RentEngine 🟢 If you're sold and think we're a good fit 📩 drop a 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and let me know 📞 when would be the best for a 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 Talk soon, Ally