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  • $35 hourly

    • 5.0/5
    • (78 jobs)
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone, Avaya, and Goto Connect. Why Choose Me: I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, and Zoom, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
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    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    Avaya
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
    Call Center Management
  • $10 hourly

    • 3.8/5
    • (27 jobs)
    I am a self-motivated and very organized Top Rated Upworker who loves helping customers and managing projects. I am trained and experienced in multiple CS and CR platforms. I have a professional and respectful business manner, good at working quickly and accurately, and am able to prioritize multiple tasks or significant workload. Strong and solid experiences in Setting Up cloud VOIP systems with RingCentral Company. Troubleshoots issues with Auto Receptionist, Call forwarding, Call queues, porting numbers, greeting, hunt groups, Phone Provisioning. Has a wide range of technical skills and knowledge on Salesforce, Dynamics CRM, RC Admin portal, Admin interface, Ringcentral App. I believe in hard work and honesty. I am always interested in making a long-term professional relationship with my clients to ensure every project become successful. So, if you hire me, I can assure you that you will not regret your decision. Thank you for visiting my profile.
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    RingCentral Glip
    Sales
    VoIP Administration
    Data Entry
    VoIP
    Outbound Sales
    VoIP Software
    Executive Support
    System Administration
    Customer Service
    Cold Calling
    Technical Project Management
    Online Chat Support
  • $15 hourly

    • 4.9/5
    • (7 jobs)
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
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    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Hardware Troubleshooting
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • $25 hourly

    • 4.9/5
    • (512 jobs)
    I have been providing bespoke CRM solutions for the past 14 years. My highly experienced team consists of certified developers with expert command over CRMs such as Salesforce, SuiteCRM, SugarCRM and HubSpot. Apart from CRMs, my team is well-versed in a number of Amazon Web Services (AWS) My team and I have rendered services to more than 900 satisfied clients globally. We use lean and agile development methodologies to build optimal CRM systems for our valued clients. Our clientele spread across the globe ranges from large enterprises to small start-ups. Our vast and dynamic experience has helped businesses with CRM Customization, Integration, Deployment, Maintenance and Support, and Consultancy. My team comprises of Software Engineers, Technical Architects, Business Analysts, Projects Managers, Full-stack developers (frontend and backend), Mobile Developers, and IT Experts. We follow best practices and guidelines for upgrade-safe coding and migration services. We have complete command over the SugarCRM, Salesforce, HubSpot and SuiteCRM framework allowing us to provide extensive custom implementations to our clients. We have the experience, expertise, and competence to offer the following within a CRM: ✅ Customizations: • User Interface (UI) Customization • Business Rule Implementation • Custom Reports • Custom Modules • Custom Fields • Custom Relationships ✅ Salesforce Expertise: • VisualForce • Apex Coding and Triggers • SOQL and SOSL • Community Cloud • Sales Cloud • Service Cloud • Marketing Cloud • Custom Lightning Component Design • Multi-Step Data Capture Object • Custom Reports and Dashboards • Time-Tracking Plugin (Chrome and Firefox) ✅ Third-party Integrations: We have integrated CRMs (SugarCRM/Salesforce/SuiteCRM) with over 150 third-party software including • Rolustech In-House Plugins • Unique/client-specific software • Third-party plugins ✅ Design: We offer the following UI/UX services: • CRM Theme Design • Web Portal Design • Enhancements for better UI/UX ✅ Mobile Applications: My mobile development team has developed several custom mobile applications for our clients on the following platforms: • Android OS • iOS • Hybrid/cross-platform apps ✅ Data Migration: We provide smooth and secure data migration to our clients using the following techniques: • ETL Tool like Pentaho • Custom Scripts
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    UI/UX Prototyping
    Custom Web Design
    API Integration
    Back-End Development
    Front-End Development
    Ecommerce Website Development
    Web Development
    Salesforce
    iOS Development
    Android
    Apex
    SuiteCRM
    SugarCRM Development
  • $150 hourly

    • 4.9/5
    • (59 jobs)
    I am a solution-driven professional with over 10 years of experience consulting for CRM, ticketing, and phone systems. As a Business Systems Analyst, I assist my clients from the Discovery process (identifying business processes) through selection, implementation, and custom development of their software. Top CRM products I work with: Zoho CRM, Zoho Desk, Freshdesk, Freshsales, Zendesk Top phone and contact center systems I work with: RingCentral, Twilio, Talkdesk, Zoom, inContact, 8x8, DialPad and Nextiva Freshdesk development Zoho development RingCentral development TalkDesk development
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    System Configuration
    Business with 100-999 Employees
    VoIP Software
    Nextiva Business VoIP
    WebRTC
    SMS
    Chatbot Development
    VoIP Administration
  • $10 hourly

    • 5.0/5
    • (6 jobs)
    I worked as a customer service representative, sales representative, technical support, logistics, E-commerce, dispatcher, and a collections specialist on various companies for 11 years. I am well driven and easy to learn and eager to strive hard. I always exceed the expectations of my clients. I am trust-worthy and able to work under minimal/without supervision. I could be a great fit in your company as I have a ,lot of experience. I promised I would work my ass off to give a promising outcome and will give more profit and good reputation on your company. I've handled US, Canadian, and Australian accounts.
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    Zendesk
    Phone Communication
    Sales
    Customer Support
    Customer Service
    Debt Collection
    Email Communication
    Data Entry
    Logistics Management
    Supply Chain & Logistics
    Online Chat Support
    Complaint Management
  • $40 hourly

    • 4.7/5
    • (62 jobs)
    As a certified Salesforce Consultant, I bring over 7 years of experience as a Software Developer in Salesforce and Microsoft platforms. My expertise lies in Salesforce integration with business processes and enterprise applications, where I have coached developers and business owners to use technology effectively. I hold certifications as a Salesforce Certified Platform Developer 1 and Salesforce Certified Platform Developer 2, and I'm an expert in Salesforce Lightning and Integration. I have a strong ability to design and develop custom applications on Salesforce.com, as well as expertise in using Force.com with in-depth knowledge of APEX, Visual Force, and other tools that extend the product. I've gained extensive experience working on SFDC Service Cloud and have worked across geographies, including the US, Australia, Korea, and India. I have a proven ability to effectively communicate technical issues and resolve problems at all levels of the organization, and I'm skilled in delivering IT solutions using Agile (Scrum) project methodology and practices. My strengths include a strong understanding of the SFDC Data model, data architecture, and data management. I have advanced skills in APEX and C#, strong relational database skills, and a good understanding of enterprise integration technologies, principles, and patterns. I also have great business analysis skills and good interpersonal skills, making me a valuable addition to any team. Over the past few years, I've been using both my technical skills and business knowledge to build a new platform and business division, adding profit to annual revenues. I'm committed to meeting proposed deadlines and handling a full workload, and I'm confident that my experience and expertise make me a valuable asset to any organization.
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    Salesforce Email Studio
    Salesforce Marketing Cloud
    Salesforce Sales Cloud
    Salesforce CRM
    Salesforce Service Cloud
    Salesforce App Development
    Salesforce
    Salesforce Lightning
  • $70 hourly

    • 4.2/5
    • (44 jobs)
    Experienced mobile app and integration developer. I've been a software developer for 9 years now. I've developed APIs, mobile apps, desktop apps and integrations for both large and small companies. Please take a look at my porfolio. I would be more than happy to work with you! Best regards, Adrian
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    Scripting
    Enterprise Software
    API Development
    Customer Relationship Management
    Linux
    Bash
    Mobile App Development
    Kotlin
    Python
    Java
    React Native
    Android App Development
  • $100 hourly

    • 4.5/5
    • (25 jobs)
    Full-Time Googler Part-time Freelancer I am a telephony guru, but also have a strong focus in Network Engineering, Software Integrations, Backend Development, Network Security, Linux Administration, as well as a minor focus in Software Development and Scripting (Bash, Shell, Python, C, Go, JavaScript) I love tinkering and I use Upwork as a means of continued growth and I love the new challenges it presents, and I enjoy working with my clients to ensure they can get the best service on the market at a price point that can ensure long and beneficial relationships for both them and I. I look forward to hearing from you!
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    VoIP PBX
    FreeSWITCH
    Linux System Administration
    FreePBX
    VoIP Software
    Asterisk
    Provisioning
    Session Initiation Protocol
    VoIP
    VoIP Administration
    VPN
    Ubiquiti
    Linux
    Network Access Control
    Network Administration
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I am a highly experienced Technical Support and VOIP implementation and support specialist I have proven track record of assisting enterprise-level customer. With my extensive knowledge base and problem-solving capabilities, I aim to assist users and customers in resolving their technical issues effectively. Whether it's troubleshooting software problems, guiding them through device setup and configuration, or providing explanations and instructions related to technology, I am also skilled in implementing, configuring, and troubleshooting complex RingCentral and OneTalk infrastructures, including call routing, auto-attendants, call recording and provisioning phones. Adept at identifying and resolving technical issues, training end-users, and collaborating with cross-functional teams. Dedicated to ensuring optimal system performance and user satisfaction. Committed to delivering high-quality service and technical support to clients. I have excellent communication skills via phone, chat and email, detail oriented, problem solver, team player, and can work under pressure with minimum supervision. My skills are : Technical Support • Resolve network issues • Assist end users on connecting devices to their network • Resolve software and hardware issue • Software and email setup and configuration • User Account Management • Remote Support CRM Management: • Setup and manage integrations, create analytics reports on CRM’s like SalesForce, Zoho and Dynamics 365. Phone System Admin • Troubleshoot and Configure RingCentral and OneTalk VOIP Phone System • Call Routing and Auto-Attendant Configuration • Voicemail Management and Call Recording • End-User Training and Documentation. • RingCentral Analytics Dashboard • Provisioning Desk phones Email Management: • Excellent in proof reading email for grammar and spelling. • Outstanding in organizing email and regular monitoring to have zero inbox. • Very good in providing email template. • Ensure prompt and accurate communication via email. Scheduling and Calendar Management • Excellent ins using RingCentral and Zoom on scheduling meetings. • Outstanding in managing and creating schedules for a meeting. • Adept in using Google calendar and Outlook calendar Data Entry and Web Research • Creating and generating reports through powerBI • Very proficient in typing and transcription. • Knowledgeable in using Microsoft office 365 and Google Suites. • Excellent in research and administrative tasks.
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    End User Technical Support
    Analytics Dashboard
    Microsoft Office
    VoIP
    Email Communication
    VoIP Administration
    CRM Software
    Customer Service
    Zoom Video Conferencing
    Technical Support
    RingCentral Glip
    Microsoft Dynamics 365
    Phone Support
    Email Support
    Online Chat Support
  • $40 hourly

    • 4.9/5
    • (136 jobs)
    I'm a Business Automation and Integration EXPERT specialized in Make (ex-Integromat), Zapier, Microsoft Power Automate, Pubbly and APIs (600++ scenarios built). With a strong CRM, ERP, and Business background. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Business Focused w/ Technical Background: I can advise you on what technologies/apps make the most sense for YOUR project from a business and technical standpoint ✅ Client Focused: I focus on providing value to all of my Clients and Earning their trust. Earning your Review and Feedback are immensely important to me. ✅ Over-Delivery: This is core to my work as a Freelancer. My focus is on giving more than what I expect to RECEIVE. ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Intelligent & Quick Learner: I have a BSc. Software Engineering from the Superior University and pride myself on quickly understanding clients’ businesses and requirements. 🌟 Digital Toolbelt:🌟 - API Automation: Integromat, Zapier, Appy Pie, Pubbly, Microsoft Power Automate - Web App: Hubspot, Airtable, Monday, Salesforce, Xero, Stripe, Mailchimp, Clickup, Zoho CRM, Pipedrive, Google Sheets, Google Forms, Google Drive, Google Docs, Shopify, Amazon Selling Partner API, WordPress, Gravity Forms, Slack, Discord, MongoDB, Microsoft Teams, Digital Signatures Software's: E signatures, Hello Sign, Docusign, DigitalSign 💯 I thoroughly enjoy learning new industries and so regardless of the industry I can provide you expert-level value for an intermediate-level price. 🙋Please contact me, so we can discuss how we can work together to FULLY meet your business and technical needs! Thank you and have a wonderful day!
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    Business Process Automation
    Chatbot Development
    ChatGPT
    CodeIgniter
    PHP
    JavaScript
    Automation
    Email Automation
    Automated Workflow
    Postman
    Integromat
    Zapier
    API Development
    JSON
    API Integration
  • $10 hourly

    • 4.9/5
    • (161 jobs)
    I have been working on Shopify for last 7+ years & also developed 100+ Shopify projects successfully. *Professional and Creative Designs as Per Your Needs *Fully functional Shopify website *Payment integration *Coupons/ discounts *Newsletter/ subscription function/ mail chimp *Continued Follow-Up Support After Project is Finished Hit me up if you need any kind of Shopify solution. Thanks
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    Sanity Testing
    Functional Testing
    Regression Testing
    RingCentral Glip
    Jira
    Web Testing
    Mobile App Testing
    API Testing
  • $40 hourly

    • 5.0/5
    • (18 jobs)
    I have more than 12 years of working experience in different industries and technologies. I have worked as Senior System & Network Admin / DevOps Infrastructure Engineer for different sectors like Telecoms, Software Houses and MSPs. During this period I was lucky enough to work on very diverse technologies like VMware products, Microsoft Servers, Linux administration, VoIP, CRMs, Storages, Office365, Firewalls, SQL servers, Freepbx, 3CX, OSTicket, Connectwise, UVDesk, Solarwinds NPM, SAM, NetFlow, RMM, Splunk Operations, Powershell scripting. My DevOps Skills are as follow; AWS EC2, VPS, S3, Docker, AWS Connect, CloudWatch, IAM Roles, GCP Filesotre, Logs & Monitoring, Packer, NewRelic, IPSec VPNs, Billing, Patch Management, CI/CD, Firewall, SVN, scalability, Databases and much more. Completed many projects related to System Administration, VoIP, DevOps projects, migrations from on-premises to cloud and also set up new Infrastructure on AWS, GCP.
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    Service Management Software
    Terraform
    Ansible
    Atlassian Confluence
    Slack
    DevOps
    VMware Administration
    AWS Application
    Virtualization
    Network Monitoring
    Linux System Administration
    VoIP Administration
    Asterisk
    System Administration
    Google Cloud Platform
    Office 365
  • $11 hourly

    • 5.0/5
    • (8 jobs)
    "Great communication skills. Timely completion of project tasks. Open and receptive to feedback." "Excellent freelancer! He went above and beyond and was an excellent addition to our law firm. Wonderful can-do attitude." Based on feedback from my past and current clients, I have proven my ability to handle various administrative tasks effectively. By entrusting me with these responsibilities, you can alleviate the burden of meeting deadlines and redirect your attention toward matters that require immediate attention. With over 12 years of experience, I have consistently delivered confidential, high-quality, and adaptable virtual administrative and customer support services to: - Startup, well-established, and eCommerce businesses - Cable, internet, phone, and home security providers such as Comcast, Spectrum, Frontier, and others. - Senior-level executives - Law Firm based in Florida - Fast Food industry I am highly proficient and prepared to assist you with: - Top Notch Customer Support - Inventory Management - Shopify, Klarna, and Paypal Dispute Management - Logistics - Inbox Management - Calendar Management - Email Handling - Project Management - File Management - File Maintenance - Preparing Admin Reports I have practical experience utilizing a range of applications, tools, and websites, including: - Amazon Seller Central - Walmart - Shopify - WordPress - Salesforce - Zendesk - Freshdesk - Shipstation -Servicepoint -Klarna -Paypal - EcomDash - Stamped.io - Asana - Monday.com - Gohighlevel - Badger Map - Outlook - Facebook (Groups and Pages) - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets) - Instagram - Youtube - Zoom I excel in long-term engagements, but I'm equally open to short-term projects. You can trust that I prioritize the confidentiality of all personal, business, and company information provided by clients. My primary objective is to enhance your success by ensuring the seamless operation of your business. With a commitment to treating your company as my own, I am dedicated to delivering exceptional support that caters to your requirements and those of your customers.
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    Order Fulfillment
    Freshdesk
    Email Support
    Ecommerce
    Online Chat Support
    Inbound Inquiry
    Ecommerce Support
    Zendesk
    WooCommerce
    Amazon Seller Central
    Shopify
    Customer Support
    Customer Service
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