Hire the Best IT Operations Specialists in Mandaue City, PH

**I don’t just fix technical problems—I find the root cause, build the solution, optimize the workflow, and automate repetitive processes so they don’t happen again.** With hands-on experience across **Software Development, Technical Support, Shopify & E-Commerce, VoIP, Cloud, SaaS, AI Automation, and IT Operations**, I help businesses solve technical challenges while improving their systems, online stores, and business processes. ### 🚀 What I Can Help You With **🔧 Technical Support & IT Troubleshooting** * Tier 1–3 technical support * Root-cause analysis and incident resolution * Windows, macOS, applications, SaaS, and endpoint troubleshooting * Hardware, software, networking, and connectivity troubleshooting * User accounts, permissions, configurations, and system integrations * Application and database troubleshooting * Technical documentation and knowledge-base development * Remote technical support and user assistance **💻 Software Development & Engineering** * C#, JavaScript, HTML, CSS, SQL * Web and desktop application development * Application debugging and troubleshooting * Code optimization and performance improvement * API development and third-party integrations * Database troubleshooting and data validation * System maintenance and feature enhancements * CI/CD and deployment support * Version control and development workflow management **🛒 Shopify & E-Commerce** * Shopify store setup, configuration, and administration * Shopify theme customization and storefront development * Liquid, HTML, CSS, and JavaScript customization * Product, collection, inventory, pricing, and content management * Shopify app installation, configuration, and troubleshooting * Third-party app and API integrations * Payment, shipping, checkout, and storefront troubleshooting * Store performance and user-experience improvements * E-commerce workflow automation * Product page and online-store optimization * Troubleshooting theme conflicts and app-related issues * Shopify data management and operational support * Supporting online sales, promotions, and digital marketing activities **📞 VoIP & Communication Systems** * VoIP troubleshooting and technical support * SIP and call-flow troubleshooting * Connectivity and configuration investigation * User and device configuration * Registration, routing, and audio-quality troubleshooting * Diagnosing call failures and communication issues * Supporting communication platforms and related integrations **🤖 AI Automation & n8n** * AI-powered workflow automation * **n8n workflow development** * **Claude AI integrations** * API and webhook automation * Shopify and third-party system automation * Data processing and transformation * AI-powered content generation and analysis * Automated reporting and notifications * Workflow monitoring and error handling * Replacing repetitive manual processes with intelligent automation ### ⚡ My Approach I combine **software engineering, technical support, e-commerce, and automation** to solve problems from both a technical and business perspective. Instead of simply applying a temporary fix, I investigate **why the problem happened**, identify the root cause, implement a reliable solution, and document the process. If a website is slow, I investigate the **technical bottleneck**. If a Shopify store has an issue, I identify whether the problem comes from the **theme, app, configuration, integration, or custom code**. If an application fails, I investigate the **root cause rather than just restarting the system**. If a process is repetitive, I look for an opportunity to **automate it using n8n, APIs, webhooks, and AI**. If multiple systems need to communicate, I look for ways to **integrate them into a more efficient workflow**. ### 🛠️ Technologies & Platforms **Development:** C#, JavaScript, HTML, CSS, SQL, REST APIs **E-Commerce:** Shopify, Shopify Admin, Shopify Themes, Liquid, Shopify Apps, E-Commerce Integrations **AI & Automation:** n8n, Claude AI, AI Workflow Automation, Prompt Engineering, APIs, Webhooks **Cloud & SaaS:** Microsoft Azure, SaaS Platforms, Cloud Services, Cloud Applications **Technical Support:** Windows, macOS, Applications, Networking, Databases, Endpoints, User Support **DevOps:** CI/CD, Deployment, Debugging, System Monitoring, Version Control **VoIP:** VoIP Systems, SIP, Call Routing, Call Troubleshooting, Communication Platforms ### 🎯 Why Work With Me? I bring together skills that are usually distributed across several different roles: **Software Developer + Technical Support Engineer + Shopify Specialist + VoIP Specialist + AI Automation Specialist** This allows me to understand not only the **technical problem**, but also how it affects the **users, customers, business operations, e-commerce store, and overall workflow**. Whether you need someone to **develop software, troubleshoot a critical technical issue, manage or customize a Shopify store, integrate an API, troubleshoot VoIP, bu

I help executives and cross-functional teams turn messy projects, scattered information, and unclear follow-ups into organized, workable systems. I’m a Top Rated Plus freelancer with $100K+ earned and 6,500+ Upwork hours. My work sits at the intersection of operations, project coordination, executive support, HR systems, and process documentation. I’m most useful when a team needs someone who can understand what is happening, organize it, coordinate the people involved, document the workflow, and keep execution moving. Relevant experience includes: • Software and project operations: I support a product team working in two-week Jira sprints, coordinating deliverables, meetings, blockers, action items, and continuity between the product owner, technical team, and other stakeholders. • HR and recruiting systems: I supported a Teamtailor ATS implementation that went live in January 2026 and continue to assist with requisitions, job administration, workflow consistency, job descriptions, troubleshooting, and recruiting information. • Leadership-development operations: I coordinate participant setup, communications, hotel and transportation planning, vendor handoffs, events, and operational readiness for a ten-module program with six face-to-face and four virtual modules. • SOP and process design: I turn recurring operational work into practical documentation with timelines, owners, checkpoints, checklists, common failure points, and escalation paths. One example is a cohort-operations SOP covering the full participant lifecycle from acceptance through graduation. • Learning operations: I administer Dayforce Learning at a super-admin level and support training communications, program logistics, learner coordination, and troubleshooting. • Recruitment content: I create concise, candidate-friendly, SEO-conscious job pitches for manufacturing and corporate roles while preserving the requirements of the source job descriptions. I can help with: • Operations and project coordination • Executive operations and high-trust administrative projects • Jira sprint support, meeting follow-through, and action tracking • HR, recruiting, ATS, LMS, and learning-program operations • SOPs, process maps, documentation, trackers, and knowledge bases • Confluence and SharePoint content organization • ClickUp and agency/e-commerce project coordination • Internal communications, research, and stakeholder follow-up Tools include Jira, Rovo, Parabol, Fireflies.ai, ClickUp, Teamtailor, Dayforce Learning, Confluence, SharePoint, Microsoft Lists, Slack, Microsoft Teams, and Google Workspace. Clients describe me as organized, proactive, dependable, detail-oriented, and easy to work with. I do more than maintain task lists: I clarify ownership, surface blockers, research unfamiliar processes, document repeatable work, and connect the people and systems needed to move a project forward. If you have an operational problem that needs both thinking and execution, I can help you make it manageable.

I’m your all-in-one solution for administrative excellence, technical support wizardry, and seamless project management. With over 8 years of experience, I specialize in everything from managing executive schedules and organizing data to troubleshooting tech issues and ensuring airtight Microsoft 365 security. Whether you need an efficient Virtual Assistant, a tech-savvy support expert, or a project manager who can keep all the moving parts in sync, I’ve got you covered. Let me help you streamline operations, secure your systems, and take your business to the next level—all with a dash of professionalism and a touch of wit. Key Skills: - Executive admin support & scheduling - Microsoft 365 & Office suite support - Data entry & CRM management (HubSpot, Pipedrive) - Cybersecurity & Microsoft Security solutions - Event planning & document prep - Remote tech support & troubleshooting - Project coordination & launch management Let’s connect and simplify your workflow—because handling tasks is what I do best!

Need an experienced leader to streamline your support queues, scale your remote team, and protect your CSAT? With over 15 years of hands-on experience spanning global corporate powerhouses (like Deutsche Bank, AT&T, and Dell) and fast-growing tech startups, I bridge the gap between deep technical troubleshooting and high-touch customer operations. I specialize in building, training, and managing remote support teams for SaaS, Healthcare Tech, and eCommerce platforms. Whether you need to build a Zendesk workflow from scratch, hit aggressive SLA targets, or clean up a chaotic ticketing queue—I ensure your daily operations run like clockwork. Core Expertise: - Operations Management: SLA & KPI compliance, workforce scheduling, performance coaching, and workflow optimization. - Technical Support Operations: Ticket lifecycle management, complex technical troubleshooting, Tier 1/2 escalation, and knowledge base creation. - Platforms & Tech Stack: Zendesk, Salesforce, Intercom, Shopify, Google Workspace, and CRM systems. Proven Track Record - symplr (Healthcare SaaS): Deliver high-tier technical support for a complex healthcare platform while scaling up team documentation. - 2nd Kitchen (Food Tech Logistics): Supervised remote operations, coordinated multi-partner delivery fulfillment, and protected strict delivery SLAs. - eTelecare Global Solutions: Managed technical support teams of 12–18 agents, driving queue management, performance reviews, and leadership development programs. - EXL Service & Getronics: Led multiple enterprise lines of business, managed technical helpdesks, and conducted stakeholder reporting. Let's set up your support operations for scalable growth. Click the "Invite to Job" or "Message" button above, and let's discuss how I can take the operational burden off your shoulders.