Hire the Best IT Operations Specialists in Las Pinas, PH

QA Tester and Technical Support Lead with experience in testing, live system support, and production monitoring. I help teams catch bugs early, troubleshoot issues, and keep things running smoothly—especially in real-world environments. I’ve spent the last few years working closely with QA, support, and live systems, so I’ve seen how small issues can turn into bigger problems if they’re missed early. I test software the way real users would, catch issues before they go live, and help teams figure out what’s actually causing problems when something breaks. 🔍 What I Can Help With QA & Testing - Manual testing (web, mobile, desktop) - Regression, smoke, and exploratory testing - Writing clear bug reports with steps and logs (so devs can fix things faster) - Creating and running test cases - Pre-release checks and post-release monitoring SaaS Support & Incident Handling - Investigating live issues and figuring out root causes - Working with logs, dashboards, and real production data - Handling tickets and keeping things within SLA - Helping reduce repeat issues by improving QA + support handoff Monitoring & Systems - Setting up and working with Datadog alerts and dashboards - Monitoring systems and catching issues early - Experience with Kubernetes-based setups - Basic AWS and Linux troubleshooting Team & Process - Led a team of 10+ support agents - Created SOPs and training materials - Helped improve communication between support and dev teams - Focused on reducing missed issues and improving response times 🧰 Tools I Use - Jira, GitHub, Zendesk, Slack, Shortcut - Datadog - Kubernetes, Docker, Linux, AWS (basic) 💡 Why Work With Me - I don’t just test—I try to understand how things break - I focus on real-world use, not just “happy path” testing - I can talk to both devs and non-technical teams without confusion - I try to solve problems early, not just report them after 📩 Let’s Work If you need someone who can: - Catch issues before your users do - Help during live incidents - Or improve your QA/support workflow Just send me a message and we can take it from there.

I take a practical, user-focused approach to testing and support. I’ve worked hands-on with software across different environments, and I understand how small issues can impact real users. My goal is not just to find bugs, but to help ensure systems are stable, secure, and easy to use. I combine manual testing, troubleshooting, and IT operations experience to support both product quality and day-to-day system reliability. QA & Software Testing End-to-End Testing: Tested applications from installation to full functionality across Windows, macOS, Linux, and Raspberry Pi environments. Bug Investigation & Documentation: Analyzed log files to identify errors and unusual behavior, and created detailed bug reports with clear reproduction steps for engineering teams. Web Application Testing: Tested web-based platforms focusing on usability, functionality, and overall user experience. Cross-Team Collaboration: Worked closely with QA and engineering teams by submitting well-documented tickets and supporting issue resolution. Technical Support & IT Operations User Support & Troubleshooting: Provided direct support to users, resolving issues and guiding them through solutions across multiple platforms, including Discord. System Monitoring & Incident Response: Monitored systems using Datadog, investigated performance issues, and helped maintain uptime and reliability. Automation & Process Improvement: Developed Bash and Python scripts to automate deployments and monitoring, improving efficiency and reducing downtime risks. IT Administration & Access Management User Lifecycle Management: Handled onboarding and offboarding processes, ensuring proper system access and smooth transitions. Security & Access Control: Implemented and enforced 2FA policies to strengthen system security and compliance. Device & Asset Tracking: Maintained records of company devices to ensure accountability and proper allocation. Subscription & Cost Management: Tracked and optimized system subscriptions and licenses to reduce unnecessary costs. Technical Toolkit Testing: Manual QA, Functional Testing, Cross-Platform Testing (Windows, macOS, Linux, Raspberry Pi), Web App Testing Tools: Datadog, Shortcut, GitHub, Notion, Zendesk, Jira, Docker, DigitalOcean, AWS (basic), Google Docs Scripting & Automation: Bash, Python Systems: Windows, macOS, Linux,

As an accomplished IT Service Desk Engineer with extensive experience in Managed Service Provider (MSP) environments, I am Armando Pedrosa, known for my proficiency in IT support and administration across diverse platforms. With a solid background in M365 Administration, Azure Administration, Teams, SharePoint, Active Directory, and Windows Server administration, I bring a wealth of technical expertise and a customer-centric approach to every role. In my tenure as a Service Desk Engineer, I have excelled in various responsibilities, including: ☑️Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive, etc.) ☑️Microsoft Azure Administration ☑️Active Directory Management ☑️Windows Server Administration ☑️NOC Alerts Management ☑️Email and Domain Migration. ☑️Onboarding/Offboarding users ☑️Setting up workstations ☑️Remote troubleshooting ☑️Microsoft License Management ☑️Google Workspace administration ☑️AWS Administration Tools used: 🌟ConnectWise Manage 🌟ServiceNow 🌟Syncro 🌟ITGlue 🌟ConnectWise Automate 🌟N-Able 🌟Addigy 🌟OKTA 🌟SolarWinds Certifications: 🌟🌟MS-900 - Microsoft 365 Fundamentals🌟🌟 🌟🌟COMPTIA A+🌟🌟 ⭐⭐⭐⭐⭐ With a proven ability to deliver top-tier IT support and administrative services within MSP environments, I am well-equipped to contribute effectively to any organization's service desk team, leveraging my expertise and dedication to drive success and exceed client expectations.

I have over 10 years of extensive experience in IT Profession such as *IT Helpdesk Support *Technical Support *Remote desktop Managing *System administration, network maintenance & hardware maintenance *Network and system security *Tier 2 Escalation evaluator Companies I have worked with are: Carati (IT Helpdesk overall tech) currently employed as on call tech Capitaltek (Level 1 tech support for MSP 1 Year) ATOS (Level 2 for 7 years) Sutherland (Level 2 Tech for 2 years) Toshiba (L2 for 3 years) I am passionate and diligent with my tasks and I always guarantee to provide quality services that would contribute to the company' growth. My goal is to provide an excellent IT related support for my clients. Feel free to message me anytime so we can start the project.

Available for immediate start on projects involving: • Manual-to-Digital Data Migration • Spreadsheet Cleanup and Normalization • Standard Operating Procedure (SOP) Authoring • Technical Document Formatting and Auditing I bring the diagnostic mindset of an IT professional to everyday business operations to ensure your systems are efficient and error-free.

Experienced Information Technology Helpdesk Specialist with a rich history of working in BPOs and Shared Services Industry. Can deliver high quality IT Service Delivery and Customer Relationship Services.