Hire the Best Social Customer Service Specialists
in the Philippines

Customer Service Specialist | Virtual Assistant | Hospitality Support I have over 7 years of experience in customer service, technical support, and client-facing roles. For the past 3 years, I have provided email and chat support for Booking. com travel accounts, helping customers resolve booking issues, account concerns, and complex travel inquiries with efficiency and professionalism. As a Customer Success Associate and Revenue Architect at CohoRes, I managed booking links, website updates, promotional campaigns, and hotel property operations while troubleshooting PMS systems using SynXis Sabre. This experience strengthened my ability to solve technical issues while maintaining excellent customer satisfaction. I also worked as a Virtual Assistant for SPECK Cleaning Services, supporting daily operations through customer communication, appointment scheduling, administrative tasks, record management, and client coordination. My strengths include: • Email, Chat, and Phone Support • Customer Complaint Resolution • Virtual Assistance & Administrative Support • Appointment Scheduling & Calendar Management • Hospitality & Property Management Support • Booking Platform Administration • SynXis Sabre & PMS Troubleshooting • Client Communication & Relationship Management I am highly organized, detail-oriented, and adaptable. I thrive in fast-paced environments, handle complex customer concerns professionally, and am committed to delivering outstanding service and reliable support to every client.

⭐️ Hire a Virtual Assistant today and grow your business tomorrow. ⭐️ I am a seasoned E-commerce Customer Support Specialist with 9 years of expertise, particularly with Shopify and WooCommerce. I excel in providing exceptional customer service through Facebook, Instagram, and email, ensuring all inquiries are handled promptly and accurately. My skills in assisting clients and business owners lighten their workload and streamline operations. Services I Offer: ☘️ E-commerce SHOPIFY & WooCommerce Email Support (Zendesk, Freshdesk, Spark) ☘️ E-commerce SHOPIFY GORGIAS Email and Live Chat Support ☘️ Swedish - French E-commerce Customer Service Support ☘️ Basic GHL Go High Level Automation ☘️ Basic ManyChat Chatbot & Dialogflow Automation ☘️ Shopify Chargeback VA - PayPal, Klarna, Stripe Dispute ☘️ Doctor-Patient Coordinator Assistant ☘️ Appointment Scheduling (Telehealth) ☘️ Clinic Operations Associate - Pharmacy Dispatch ☘️ Influencer Outreach - Instagram & YouTube ☘️ Facebook Admin - Moderator ☘️ Agorapulse Message and DM Moderation & Content Scheduler ☘️ Live Chat Support ☘️ General Virtual Assistant ☘️ Administrative Support ☘️ LinkedIn Lead Generation ☘️ Basic Video Editing ☘️ Social Media Management ☘️ Facebook & Instagram Engagement ☘️ Social Media Customer Service Support ☘️ Order Fulfillment ☘️ eBay Listing/Dropshipping ☘️ Experienced T-Shirt Uploader (Merch by Amazon, Redbubble, Zazzle, Etsy, and Printful) Tools I Use 💯: ✅ REAMAZE ✅ Gorgias ✅ Commsplayer ✅ Zendesk ✅ FreshDesk ✅ ChatGPT ✅ Shopify Inbox ✅ Tidio ✅ Jotform ✅ Gladly ✅ GoDaddy ✅ Shipmonk ✅ Spark ✅ Sprout Social ✅ Heepsy ✅ IZEA ✅ Upfluence ✅ Later ✅ Spark Email Support ✅ Agorapulse ✅ Flume ✅ WooCommerce ✅ Support Plaza ✅ ManyChat ✅ Filmora ✅ Final Cut Pro ✅ Canva ✅ Photoshop ✅ Auto DS ✅ Zik Analytic ✅ Airtable ✅ Trello ✅ Monday ✅ Rev ✅ Android Emulator for Instagram Chat Support Key Strengths: ⚡️E-commerce Expertise: Specialized in Shopify and WooCommerce platforms. ⚡️Multi-channel Support: Proficient in managing customer inquiries via social media and email. ⚡️Process Efficiency: Quick learner with the ability to adapt to new tools and systems. ⚡️Reliability: Independent and dependable, ensuring tasks are completed on time. ⚡️Attention to Detail: Meticulous in handling customer interactions and support tasks. ⚡️Excellent Communication: Strong verbal and written communication skills.

I'm a top-notch freelancer and my goal is to provide high-quality, professional support to my clients. With over 10 years of experience, I am both prepared and fully equipped to meet my client's needs, while attaining results that my clients and their customers are pleased with. Rest assured that I work with 100% integrity and honesty. LIST OF EXPERTISE: - Virtual Assistant (Web research, Data Entry, Calendar Management, Daily Reports) - Email and Chat Handling using Zendesk, Gorgias, Live Chat, Intercom, Etc. - Social Media Management - Graphic Design (Canva) - Handling disputes/chargebacks Most of my jobs here in Upwork are related to e-commerce product management but there is still more than I can offer. I aim to deliver excellent service to meet the satisfaction of my client. The amazing feedback I receive from my clients speaks of how much I value professionalism and integrity in all my work.

A top-performing Customer Support specialist with extensive experience in customer care and social media management. Successfully managed customer cases in Salesforce Service Cloud, significantly improving response time and process efficiency and executed social media monitoring and content strategies for luxury brands. Expertise includes email/chat support, data entry, and virtual assistance, efficiently applied to enhance client interactions and operational workflows. Proficient in Salesforce, Zendesk, Gorgias, Intercom and various social media management tools to deliver high-quality service. The list of services I provide are: - Email, Chat, and Customer Relations/Service Support - Transcription and File Conversions - Spreadsheets, Presentations, and Reports - Data Entry and Forms Processing - Database and Contacts Management - Editing and Proof-reading - Website and Online Resources Management - Recruitment Support - Administrative support (correspondence, scheduling) - Calendar Management and File Management (organizing files using Dropbox, box, or G-Drive, etc.) - Setting up Social Media Accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube) - Quality Reviewer Software/Tool I’ve used: - Salesforce - Intercom - Gorgias - Zendesk - Time Doctor - HubSpot - G Suite - Slack - Zoom - Talkdesk - Tableau - Canva, Strikingly - Clara Bridge, Sprinkler - Shopify My personal goal is to utilize my knowledge and skills in a wider scope for career growth and development thereby contributing a positive impact in achieving my company/clients’ goals and objectives. Working with dedication and efficiency, I always give my best efforts to provide excellent service. Contact me today and let’s get to work!

I have a strong background in customer support for e-commerce websites, helping customers with everything from product inquiries to order processing. My experience includes: - Answering product questions and guiding customers to the right items - Processing orders and ensuring smooth transactions - Handling shipping inquiries and tracking deliveries - Managing returns and processing refunds efficiently Alongside customer support, I also manage social media by: - Responding to ad comments and messages to engage with customers - Scheduling posts to keep content fresh and engaging I love creating a seamless experience for customers, whether they’re shopping online or interacting on social media. With strong communication skills and attention to detail, I ensure every interaction is smooth, helpful, and positive.

As a dedicated Customer Service Specialist with expertise in QuickBooks, billing, backend support, social media management, and client engagement, I bring over 15 years of experience in delivering exceptional service. My background includes troubleshooting technical issues, handling inbound and outbound calls, and providing effective support across various platforms, including eBay, Amazon, many more I pride myself on my ability to build strong relationships with clients, transforming challenges into positive experiences through empathy and understanding. I am highly motivated, a quick learner, and thrive in structured environments where I can develop efficient processes. With a proven track record of working with both Fortune 500 companies and startups, I am well-equipped to adapt to diverse business needs. I am committed to continuous learning and delivering high-quality, timely, and accurate services. Whether you're looking for assistance with billing inquiries, social media engagement, or technical support, I am here to help. Let's work together to enhance your customer experience and drive your business success!