Hire the Best Zendesk Specialists
in the Philippines

I am an expert communicator with years of professional experience in Customer Service, can easily build rapport and maintain cultural sensitivity. I am skilled and professional in assisting customers in solving complex issues and can independently accomplish a task with creativity and in a timely manner. My career objective is to succeed in an environment of growth and excellence and earn a job which provides me job satisfaction, self-development and help me achieve personal goals as well as organizational goals.

E-commerce founders bring me in when their Zendesk or Gorgias ticket queues start outrunning their teams. Six years in, I've cleared 2,000+ tickets in a single peak season while holding a 95% CSAT score. A consistent first contact resolution rate under volume pressure, and reduced inbound ticket load within the first 30 days by building escalation flows, QA frameworks, and self-service knowledge bases that operate without constant supervision. I don't just handle support. I build the infrastructure that makes high-volume support manageable, and the documentation that makes it repeatable. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲👇👇👇 🗂️ Tools I work with daily Zendesk · Freshdesk · Gorgias · HelpScout · Intercom · Front · Shopify · HubSpot · ClickUp · Notion · Linear · Asana · Slack · MS Teams · Google Workspace · Microsoft Excel · Zapier · Claude · ChatGPT · Gemini · Discord · Loom 🛒 E-Commerce & Customer Operations I've managed end-to-end Shopify operations covering order fulfillment, inventory forecasting, chargebacks, and dispute resolution across single-SKU DTC brands and multi-warehouse logistics environments like Portless and Dealersend. I know how back-end decisions ripple into the customer experience before the first complaint reaches the queue, which means I fix problems at the source rather than after they've already landed. 🎧 Customer Support, CX Strategy & CRM Proficient in Zendesk, Freshdesk, Gorgias, HelpScout, Intercom, and Front. I build support systems around SLA management, multi-channel escalation, ticket routing, and quality audits. Whether you're running a lean two-person team or scaling to handle thousands of daily interactions, the system I set up grows with you, not against you. 🤖 AI & Automation I use Claude, ChatGPT, Gemini, and Zapier to automate repetitive workflows, reduce manual ticket handling, and surface insights from your support data. The goal isn't to replace the human touch. It's to protect it by making sure your team spends time on the interactions that actually need a person. 🔧 Technical Support & Documentation With a foundation in HTML, PHP, C#, and IT analysis, I bridge the gap between your support queue and your engineering team. I write SOPs clear enough for a new hire on day one, escalate bugs with enough context that developers don't need follow-up questions, and resolve technical issues before they become patterns in your reviews. 𝗪𝗵𝗼 𝗜 𝘄𝗼𝗿𝗸 𝗯𝗲𝘀𝘁 𝘄𝗶𝘁𝗵 E-commerce founders and operations managers who are past the "figure it out as we go" stage and need someone who can own the support function, not just fill a seat in it. SaaS companies that want a support specialist who understands the product layer, not just the ticket layer. Teams that value clear documentation, honest communication, and a bias toward fixing the root cause instead of patching the symptom. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 Tickets handled with care and speed. Escalations that come with context, not just a forwarded email. SOPs written clearly enough that you never have to explain the same process twice. A support operation that runs well even when you're not watching it. Most clients see a measurable drop in ticket volume or resolution time within the first 30 days. If you have a specific backlog, a broken workflow, or a support system held together with duct tape, send me a message with the details. I'll respond with a concrete plan, not a pitch deck.

With over 10 years of experience in customer-facing roles, I've built a career around solving problems quickly, leading support teams, and designing systems that scale. I've worked with major U.S. companies across telecom and banking, consistently earning recognition for performance and being promoted to Product Trainer and Team Leader roles. As a Zendesk Administrator, I specialize in building efficient, end-to-end support operations — from configuring agent views and ticket forms to creating automations, macros, and triggers. I've implemented full Zendesk setups for clients in pest control, financial services, and lending, including custom Google Apps Script integrations that connect intake forms to Zendesk for automated ticket creation and follow-up workflows. I bring a combination of frontline CX experience and technical depth — I don't just configure Zendesk, I build the automation layer around it. If you need someone who understands both the human side of support and the systems that power it, I'm the right fit for you.

🏆 TOP-RATED PLUS freelancer with 26,000+ hours of work experience in Upwork! ⭐ I can take care of time-consuming tasks for you, now you'll have the opportunity to dedicate more time to the activities you truly enjoy!💪🏽 Let me help you with the following tasks: collecting data, conducting product research, managing data entry, and resolving customer tickets or inquiries. Please let me know if you have any questions or would like me to get started. 📝📄✏️ These are the list of skills that I possess👇👇👇 🔥Proficient with Zendesk, Helpdesk, Edesk 🔥Experience with Airtable, Descript, Wordpress 🔥Proficient with Spreadsheets, MS Excel, and MS Word 🔥Updating and entering data to Monday.com 🔥Experience with Smartsheet 🔥Expert in Amazon product sourcing and listing 🔥Proficient with Shopify (processing orders and product listing, updating product listing) 🔥Experience with eBay listing and order processing 🔥Familiar with Ecom, Appeagle, Basecamp, Gearbubble, Microsoft Office 🔥Discord NFT Chatter 🔥Entering and updating data to Hubspot 🔥Semrush keyword research for SEO 🔥Processes data at a faster speed and pace 🔥Capable of capturing, compressing, and converting files right on time 🔥Establishes the priority of completing tasks and inputs

With 10+ years of experience in customer service, operations, and support leadership, I help businesses build efficient support systems and deliver exceptional customer experiences. As a Zendesk Specialist, I specialize in optimizing support operations through Zendesk Automations, Triggers, and workflow improvements that reduce manual work, increase team productivity, and improve response times. I also have extensive experience leading teams, creating SOPs, training staff, and improving support processes to scale operations effectively. As an Operations Manager, I collaborate closely with Team Leads, Developers, Logistics, and cross-functional departments to ensure seamless day-to-day operations. I identify and eliminate operational gaps, align teams on priorities, and streamline processes to keep the business running efficiently while supporting continuous improvement. I'm a proactive, reliable professional who works well independently and collaborates seamlessly with teams. Whether you need Zendesk optimization, customer support management, or operational improvements, I focus on delivering practical solutions that create measurable results. Core Skills: * Zendesk Automations & Triggers * Zendesk Workflow Optimization * Customer Service & Operations Management * Team Leadership & Training * Process Improvement & Quality Assurance * SOP & Knowledge Base Creation * Recruitment & Onboarding * Order Fulfillment & Supplier Coordination * Returns, Refunds & Dispute Resolution

DID YOU KNOW WHY YOU'RE FEELING OVERWHELMED WITH YOUR CURRENT TASKS? Because you haven't hired me yet. 🤭 Hi! I'm a Customer Support Specialist with 7+ years of experience helping e-commerce, Shopify, SaaS, and subscription-based businesses deliver exceptional customer experiences while protecting revenue and increasing customer retention. I specialize in Email Support, Live Chat, Phone Support, Help Desk Management, Order Processing, CRM Administration, Chargeback Management, Refund Processing, and Customer Success. If you're overwhelmed with customer inquiries, delayed responses, chargebacks, or growing support tickets—I can help streamline your operations and provide professional support that keeps your customers happy. ⭐What I Can Help You With ✔ Customer Support (Email, Live Chat & Phone) ✔ Shopify Customer Service ✔ Customer Success & Customer Retention ✔ Gorgias & Zendesk Ticket Management ✔ Freshdesk Help Desk Support ✔ Order Processing & Order Management ✔ Refunds, Returns & Exchange Processing ✔ Chargeback & Dispute Management ✔ Subscription Management ✔ Complaint & Escalation Handling ✔ CRM Administration ✔ Virtual Assistant Support ✔ Administrative Support ✔ Logistics & Fulfillment Coordination ✔ Customer Satisfaction & Retention ✔ Process Improvement ⭐Platforms & Tools ✔Shopify ✔Gorgias ✔Zendesk ✔Freshdesk ✔Salesforce ✔Zoho CRM ✔Pipedrive ✔Klaviyo ✔Google Workspace ✔Microsoft Office 365 ✔Excel ✔Google Sheets ✔Slack ✔RingCentral ✔Meta Business Suite ✔Canva ✔Chargeflow ✔Loop Returns ✔Disputifier ✔WooCommerce ✔SaaS Platforms ⭐Industries I Support • Shopify Stores • E-commerce Brands • DTC Brands • Subscription Businesses • SaaS Companies • Retail & Consumer Products Why Clients Choose Me ✔ 7+ years of Customer Service experience ✔ Excellent written and verbal English communication ✔ High-volume inbox management ✔ Fast response times ✔ Detail-oriented and reliable ✔ Customer-first mindset ✔ Revenue-focused support ✔ Chargeback prevention and dispute resolution ✔ Experienced in remote teams ✔ Long-term support partner ⭐My goal is simple: Deliver exceptional customer experiences, improve response times, reduce refunds and chargebacks, increase customer retention, and help your business scale through efficient customer support. ⭐I'm available for Full-Time, Part-Time, Long-Term, or Project-Based opportunities. Let's build a customer support experience your customers will remember! :*