Hire the best Zendesk Specialists in the Philippines

Check out Zendesk Specialists in the Philippines with the skills you need for your next job.
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based on 2,224 client reviews
  • $15 hourly
    I worked in the BPO industry for 9 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in the Philippines. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e-mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a company's growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full-time freelancer and I am willing to work in shifting schedule.
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    Invoicing
    Email Communication
    Customer Service
    Customer Support
    Report Writing
    Customer Experience
    English
    Online Chat Support
    Phone Support
  • $10 hourly
    Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
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    Technical Support
    Online Chat Support
    Order Fulfillment
    Multitasking
    Dropshipping
    Order Processing
    Phone Communication
    Ticketing System
    Gorgias
    Sales
    Customer Service
    Sales & Marketing
    Zoho CRM
  • $10 hourly
    Reliable|Efficient|Resourceful|Self-motivated|Organized|Detail-oriented|Result-oriented If you are looking for a passionate and hardworking freelancer, then you're in the right profile! I could help you achieve your goals through my skills and qualifications. I follow instructions quickly, give attention to details, and learn software and applications in a short period. My clients grew their businesses through my lead generation, data entry, and a lot more skills. I would love to be your partner in success!
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    Asana
    Prospect Research
    Prospect List
    LinkedIn Sales Navigator
    Microsoft Word
    Microsoft Excel
    Data Scraping
    Google Docs
    Google Sheets
    Google Workspace
    Airtable
    Data Entry
    Lead Generation
  • $10 hourly
    I have extensive experience as a legal receptionist, legal assistant, and legal intake specialist, with a proven track record since 2019. Prior to entering the legal field, I acquired valuable receptionist experience in a mid-sized podiatrist clinic and served as a lead receptionist and assistant for a naturopath clinic. With over a decade of customer service experience, I excel in client interaction and administrative support, dedicated to ensuring smooth operations and client satisfaction. Proficient in software such as Microsoft Office Suite, Dropbox, Clio Legal Management Software, and Acuity, I am well-equipped to handle various administrative tasks efficiently. I am eager to leverage my skills to support your legal practice.
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    Acuity Scheduling
    Legal Assistance
    Email Communication
    Themis Solutions Clio
    Scheduling
    Legal Calendaring
    Calendar Management
    Administrative Support
    Office 365
    Communication Skills
    Receptionist Skills
  • $30 hourly
    An experienced Operations Manager highly motivated to offer fast turnaround times, a high attention work backed by passion, purpose and pride. I've worked for 6 years in the BPO industry and been freelancing for 6 years. I've handled different accounts with different sets of tools. I am professionally trained to use Zendesk/Zopim, Gorgias, Zoho, Salesforce, Omnichannel, Slack, Monday, Shopify, Excel, and more. I want a full-time, long-term and stable job where I can work with you remotely. I am here with a vision to build long term relationships with my clients by delivering them more than commitment service.
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    Black & White Style
    Customer Support
    Zopim
    BoldChat
    Live Chat Software
    Microsoft Outlook
    Email Support
    Zoho CRM
  • $20 hourly
    I am a highly motivated professional with 5 years of customer service experience. Possessing expertise in Microsoft Office Applications, Zendesk, and Citrix, I am able to work effectively with minimum supervision and a strong attention to detail. In addition to my customer service skills, I have a Bachelor's Degree in Information Technology and am proficient in HTML and CSS. My goal is to provide exceptional service and support to drive business growth. I am confident in my abilities to make a valuable contribution and am eager to bring my skills and knowledge to a new opportunity.
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    Technical Support
    HTML
    PHP
    Microsoft Outlook
    Management Skills
    Customer Service
    Email Communication
    Communications
    Microsoft Word
  • $10 hourly
    ⭐Looking for an experienced customer support? ✅ 9 years in the field of email and chat support ✅ Expert in Shopify, Gorgias, and Zendesk ✅ Experienced in Print on Demand and Dropshipping E-commerce I am an experienced customer support professional for 9 straight years. The tasks I am expert in includes chat support, email handling, quality assurance/evaluation and different administrative tasks. I am very flexible to a fast-paced environment and always take the challenge as a new learning opportunity for personal growth and career. I am experienced and can help you with the following: - Customer Support using Gorgias, Zendesk, Freshdesk and willing to learn other system. -Shopify Order Fulfillment -Print on Demand sites like Teelaunch, Printify, Printiful, Gooten -Microsoft office applications like Excel, 360, Word, Outlook -Google applications: Gmail, GDrive, Gmeet,Slides and more -Social Media : Twitter, Instagram, Facebook and FB Pages Search no more and I will be glad to share to you my skills and abilities.😉
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    Answered Ticket
    Shopify Plus
    Customer Satisfaction
    Shopify
    Data Entry
    Time Management
    Customer Support
    Interpersonal Skills
    Gorgias
    Communication Etiquette
    Administrative Support
    Multitasking
    Inbound Inquiry
  • $10 hourly
    🌟 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣 𝙖𝙣𝙙 𝙈𝙪𝙡𝙩𝙞𝙛𝙖𝙘𝙚𝙩𝙚𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩📞📧💬 💪 6+ years of Customer Service Experience with VA Competence 📜 Upwork Skill Certified for Customer Service | Top 10% of Talent Marketplace What makes me special? 🧠 Quick learner with an eagle eye for detail. 💼 Experienced in call center and BPO environments. 🚀 Self-driven and independent professional. ❤️ Empathetic with strong critical thinking. ⌛ Exceptional multitasking and time management. And these tools? Easy-peasy lemon squeezy! 📈 HubSpot 🎫 Zendesk 📣 Intercom ☎️ Ring Central 📞 Avaya 📌 Trello 💬 Olark 💬 Slack 📹 Zoom 🎨Canva 📄📊Google Docs/Sheets 🖌️Adobe PS, AI, and Acrobat What's on your mind? 💭 Message me, and let's begin the discussion.
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    Forex Trading
    Order Processing
    Retail & Wholesale
    SaaS
    Phone Support
    Email Support
    Email Communication
    Online Chat Support
    BPO Call Center
    Ecommerce Support
    Customer Support
    Customer Service
    Intercom
    HubSpot
  • $15 hourly
    Why should you hire my services? 🌟 Perfect 5-star feedback on all projects 💯 Impeccable Job Success Score 🏆 Expert: 💬 Chat | 📧 Email | 📞 Phone Listen to my previous clients 👇👇👇 "𝘼𝙙𝙧𝙞𝙖𝙣𝙚 𝙞𝙨 𝙖𝙣 𝙚𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙩 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙤𝙧 𝙖𝙣𝙙 𝙞𝙨 𝙖𝙢𝙖𝙯𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨. 𝙃𝙚 𝙜𝙤𝙚𝙨 𝙖𝙗𝙤𝙫𝙚 𝙖𝙣𝙙 𝙗𝙚𝙮𝙤𝙣𝙙 𝙖𝙣𝙙 𝙘𝙡𝙚𝙖𝙧𝙡𝙮 𝙤𝙪𝙩𝙡𝙞𝙣𝙚𝙨 𝙖𝙣𝙮 𝙖𝙘𝙩𝙞𝙤𝙣 𝙩𝙝𝙖𝙩 𝙣𝙚𝙚𝙙𝙨 𝙩𝙤 𝙗𝙚 𝙩𝙖𝙠𝙚𝙣." "𝙄𝙣 𝙖𝙣 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮 𝙩𝙝𝙖𝙩 𝙬𝙖𝙨 𝙖𝙡𝙬𝙖𝙮𝙨 𝙚𝙫𝙤𝙡𝙫𝙞𝙣𝙜 𝙖𝙣𝙙 𝙘𝙝𝙖𝙣𝙜𝙞𝙣𝙜, 𝙥𝙞𝙫𝙤𝙩𝙞𝙣𝙜 𝙞𝙨 𝙨𝙤 𝙞𝙢𝙥𝙤𝙧𝙩𝙖𝙣𝙩. 𝘼𝙙𝙧𝙞𝙖𝙣𝙚 𝙞𝙨 𝙖 𝙗𝙧𝙚𝙖𝙩𝙝 𝙤𝙛 𝙛𝙧𝙚𝙨𝙝 𝙖𝙞𝙧 𝙖𝙣𝙙 𝙥𝙞𝙫𝙤𝙩𝙨 𝙦𝙪𝙞𝙘𝙠𝙡𝙮 𝙞𝙣𝙩𝙤 𝙣𝙚𝙬 𝙩𝙖𝙨𝙠𝙨 𝙖𝙣𝙙 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨." "𝙒𝙝𝙚𝙩𝙝𝙚𝙧 𝙛𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙞𝙣𝙜 𝙤𝙧 𝙛𝙪𝙡𝙡 𝙩𝙞𝙢𝙚, 𝘼𝙙𝙧𝙞𝙖𝙣𝙚 𝙞𝙨 𝙖𝙣 𝙖𝙢𝙖𝙯𝙞𝙣𝙜 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚! 𝘼𝙣𝙮 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙞𝙨 𝙗𝙚𝙩𝙩𝙚𝙧 𝙬𝙞𝙩𝙝 𝙝𝙞𝙢 𝙩𝙝𝙚𝙧𝙚!" Do you think I'm 𝙩𝙝𝙚 𝙊𝙉𝙀 you need to elevate your business? Here's a summary of what clients usually book me for 👇👇👇 🔥 Sales 🔥 Virtual Assistance 🔥 Customer Service 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting ✅ If you think we're a good fit... 💬 Drop a message and let me know... 📞 What time works best for you so we can discuss it over the phone? ⚙ By the way, these are some of the tools, applications, and websites I use: ▪ Freshdesk ▪ Freshcaller • Gorgias ▪ Zendesk ▪ Shopify ▪ Salesforce ▪ Hubspot ▪ Live Agent ▪ Microsoft Office (Word & Excel) ▪ Slack ▪ Discord ▪ Facebook, IG, and Youtube ▪ MS Outlook ▪ Google Drive ▪ eCommerce tools ▪ Notion • ClickUp ▪ Opencart My expertise in chat, email, and phone support ensures your customers receive the best assistance, boosting loyalty and word-of-mouth referrals for your business. I understand that every business is unique, and I tailor my approach to meet your specific needs, ensuring a personalized and effective customer service strategy. P.S I'm not just a service provider – 𝙄'𝙢 𝙖 𝙥𝙖𝙧𝙩𝙣𝙚𝙧 𝙞𝙣𝙫𝙚𝙨𝙩𝙚𝙙 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨. 🤝
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    Administrative Support
    Gorgias
    Lead Generation
    Customer Experience
    Customer Support
    Customer Satisfaction
    Customer Service
    Virtual Assistance
    Shopify
    Ecommerce
    Email Communication
    Email
    Online Chat Support
    Email Support
  • $7 hourly
    I have provided support for a couple of e-commerce stores, and the following are my areas of expertise: 1. Order Fulfillment 2. Product Import 3. Email Support 4. Facebook Support 5. Lead Generation 6. Customer Support 7. Data Entry I have over 7 years of customer service experience. I have excellent English Communication skills- both written and verbal. I worked for travel and hospitality for over 5 years and supported various of telecommunications sites - both technical and customer service. I was also a Quality Assurance Analyst for over 5 years.
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    Following Procedures
    Customer Support
    Communications
    Accuracy Verification
    Administrative Support
    Quality Control
    Order Processing
    Online Chat Support
    Lead Generation
    Data Entry
    Phone Support
    Email Support
  • $15 hourly
    • Over 15 years of experience in a Business Support function • Strong background in Financial Risk Management • Proven skills in Supervisory Management, Chargeback, Fraud Analytics, and Customer Service Xero Certified | Quickbooks Certified | Netsuite Accountant Expert in Chargeback & Fraud Management | Refunds Processing | Financial Reporting Tools: Oracle Netsuite, Amazon Pay, PayPal, QuickBooks, Xero, Trello, Stripe, Klarna, Chase Paymentech, Slack, Google Suite, MS Office applications, Tableau, BigCommerce, WooCommerce, Siebel, Braintree, Adyen, Affirm, PaymentsHub, Maverick Payments, Humboldt Merchant Services, Recharge Payments, First Data, Netevia HQ, Shopify, Zendesk, Freshdesk, Gorgias, Front, Discord, Konnektive, Sift Science, Amplitude, Salesforce, Klaviyo, Pipedrive, ShipStation, Notion, Retool, Authorize.net, Kustomer, HubSpot, Kixie
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    Oracle NetSuite
    Microsoft Office
    Customer Service
    Braintree
    Salesforce
    Data Entry
    Fraud Detection
    QuickBooks Online
    Google Workspace
    Stripe
    BigCommerce
    PayPal
    Xero
  • $5 hourly
    I have over 4 years of combined experience as a Customer Service Support, and a Customer Service Manager. I am well trained and have the multi-tasking skill of handling calls, chats, and e-mail. I am customer-oriented, efficient, and reliable. I am able to deliver high-quality interactions with customers over the phone, via chat, and through email. I have strong written and verbal communication skills. I demonstrate skills in addressing sensitive customer issues. Additionally, I have a working knowledge of Shopify, Gorgias, SalesForce, Citrix, VDI, and Zendesk. Lastly, I have a reliable internet connection. I can start immediately and committed to satisfying my clients by providing quality outputs and looking to work long-term.
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    Blog Writing
    LivePerson
    Salesforce Email Studio
    Shopify
    Product Knowledge
    Proofreading
    Shopify Apps
    Chat & Messaging Software
    Gorgias
    Data Entry
    Online Chat Support
    Email Support
  • $10 hourly
    Need help with your business? Hire me! 🙋‍♀️ A Well Rounded Customer Support Professional with 8 years of experience in handling Service and Management roles in Tech, Telecom, and E-Commerce. 👩‍💻 Worked in the E-Commerce sector, primarily handling the following tasks: • Evaluate Order Issues • Communication with Manufacturer / Supplier • Communication with Finance for Invoice and Pricing Issues • Resolve Purchase and Shipping Issues • Request International Shipment Quotations • Update Inventory 👩‍💻 Proficient in: • Client Account Management • Clients Communication (Messages, Email, Chat) • Order Fulfillment (Amazon, Etsy, Shopify, Ship Station, Ship Monk,Easy Ship) • Order Tracking • Refund / Return Requests • Generate FBM and FBA labels • Email and Chat Support 👩‍💻 Admin / General Task • SOP creation • Project Management • Email management • Calendar management • Organize Files and Documents Collaboration and Productivity Application • G Suite (Calendar, Docs, Drive, Gmail, Form, Sheets) • Microsoft Office (MSTeams, Outlook, SharePoint, Excel, PowerPoint, Word) • Communication (Zoom, Slack, WhatsApp, Microsoft Teams, Discord) • Productivity (Asana, Monday.com) • Klaviyo, Ship Monk, Ship Station, Gorgias
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    Amazon
    Gorgias
    Email Management
    Customer Satisfaction
    General Office Skills
    Shopify
    Customer Service
    Virtual Assistance
    Ecommerce
    Order Fulfillment
    Customer Support
    Email Support
    Online Chat Support
  • $10 hourly
    I'm your Rockstar VA for over 5 years, I have worked on Ecommerce as an all-around Admin & Customer Support. Genuine empathy, technical knowledge, and good customer service skills have enabled me to succeed in the Customer Support field for years. Having worked in various different industries across vastly different product types, I quickly learn and then provide stellar support to merchants, customers, or end-users.
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    Customer Service
    Adobe Photoshop
    Oberlo
    Order Processing
    AliExpress
    Video Editing
    Shopify
    Email Communication
    Data Entry
    Microsoft Excel
  • $12 hourly
    My experience in the service industry has taught me how to reach and exceed customer expectations and provide service that they can count on. I have been an experienced Customer Service Representative for 7 years, Admin Staff for 3 years, and an Appointment setter for a year. I previously worked as a customer service representative in one of the call center companies here in the Philippines for 5 years. With the experience that I've had, I learned many different things that I can share with my new job. I also know how to Import products, process orders to suppliers, process a refund, track orders, and Fulfilment of orders, through Aliexpress with the help of Dropified or Oberlo. I have been handling customer inquiries via phone, email, and live chat. Used different Customer Relationship Management software system inquiries and escalations such as; 👉 Oracle Netsuite 👉 Zendesk 👉 Re Amaze 👉 Gorgias 👉 Helpdesk 👉 Trello 👉 Helpscout 👉 Google mail 👉 Monday 👉 Oracle 👉 Ordoro 👉Hubspot 👉Salesforce 👉Woocommerce 👉Sling 👉Oberlo 👉 Macship I also offer the following services: 👉 Guest Posting / Manual outreach 👉 Influencer Campaigns (Micro and Macro) 👉 Social Media Management (Meta Business Suite, Instagram) 👉 Tiktok Influencer Outreach I am a dedicated, exceptionally versatile, and hardworking individual. I deliver quality outputs to clients by compiling and verifying information, reviewing data for reports, and completing work at the designated time. I can handle Project Management have a keen eye for details and ensure project completion on time with minimal to zero errors.
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    Email
    Customer Support
    Shopify
    SaaS
    Order Management
    Order Fulfillment
    File Management
    Customer Service
    Order Tracking
    Email Support
    Online Chat Support
  • $15 hourly
    ⭐⭐⭐⭐👩Committed VA | Customer Service Representative who is passionate about helping your business succeed! ! 👩⭐⭐⭐ I have 7 years of customer service experience and 3 years of back office support experience. I have been trained by an international call center in the Philippines as well as serving as a subject matter expert. I have solid experience with telephone support, email and chat. Communication is my passion. I strive to fully understand the needs of customers in order to provide complete customer satisfaction. In the process of learning, I have developed skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, a positive attitude, time management, empathy, and calmness. Tools | Programs Handled ✅ Teachable ✅ Stripes ✅ Paypal ✅ Slack ✅ Trello ✅ PT MInder ✅ Wordpress ✅ MailChimp ✅ Outlook ✅ Knowledgeable of social media platforms( Pinterest, Youtube, Instagram, Tiktok and Facebook) ✅ Google Suite ✅ Qickbooks ✅ ClickFunnels ✅ Zapier ✅ ConvertKit
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    Technical Support
    Google Workspace
    Customer Service
    Stripe
    Mailchimp
    Logistics Management
    Invoicing
    Administrative Support
    Email Support
    Online Chat Support
    Order Processing
    Social Media Management
  • $20 hourly
    With solid 6 years of comprehensive experience, I offer a unique blend of expertise to drive your projects forward and enhance your brand's online presence while delivering exceptional customer experiences. 🔹 Project Management: I oversee projects from start to finish, ensuring timely delivery and efficient resource use. My strengths lie in strategic planning, risk management, and fostering teamwork. 🔹 General Virtual Assistance: I provide virtual support for social media management, including content creation, graphic designing, scheduling, and engagement monitoring. Let's enhance your brand's online presence together! 🔹 Customer Support Team Leadership: I lead customer support teams to exceed targets and enhance satisfaction. Through mentorship and best practices, we create a culture of excellence in every interaction. I have extensive experience working with leading platforms such as: - Google Sheets and Workspace - Slack - HubSpot - Salesforce - Zoho CRM - Freshdesk - Zendesk - Magento - Shopify - Monday.com Ready to elevate your projects, boost your social media presence, and lead your customer support team to new heights? Let's team up and make incredible things happen!
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    Adobe Photoshop
    Chat & Messaging Software
    Customer Satisfaction
    Ticketing System
    Virtual Assistance
    Social Media Content
    Customer Support
    Graphic Design
    Customer Service
    Email Support
  • $10 hourly
    I have been in this Industry for 2 years now and have a BPO experience of over 4 years. I am focused on delivering world class customer support to my Clients and it has been my goal ever since I've been working remotely. I do have several experience in eCommerce, VA, Technical Support, and Social Media Management and I am looking forward for learning new things. I am proud to say that I have been recognized by most of my clients for my Honesty and Integrity. I always believe that by being true to ones self and loving what you do it leads you to success!
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    Customer Service
    Appointment Setting
    Appointment Scheduling
    Email Communication
    Shopify
    Customer Support
    Technical Support
    Lead Generation
    Data Entry
    Online Chat Support
    Email Support
    Phone Support
  • $6 hourly
    I'm a CUSTOMER SERVICE advocate turned RECRUITER with an established background in customer success and extensive talent sourcing, leveraging both experiences to drive a multi-faceted approach to build strategic talent sourcing and candidate pipelines. Being a CUSTOMER SERVICE advocate for around 6 years, I acquired a strong background in handling all facets of customer service and customer success domains across food, retail, airline, and eCommerce industries for local and APAC accounts. CUSTOMER SERVICE FUNCTION SUMMARY ✅ Handling full cycle customer service experience; attending to concerns, queries, resolutions, escalations, and product retentions ✅ Performing exceptional CS skills to attain the required SLA for specific accounts ✅ Conducts product review alignment for complex customer escalations drives great customer service to deliver consumer retention and resolution success Upon venturing into freelancing in 2019, I found a new niche in HR Recruiting where I put all the efforts into knowing the corners of RECRUITMENT by learning the groundwork to keep up with the hiring trends. With the help of my new-found mentors and starting clients who trusted my expertise, I was able to build a strong foundation for doing the full spectrum of CANDIDATE SOURCING for the global SaaS market. LEADS GENERATION ✅ Extensive web and need research for conceptualizing the data concentration and online references ✅ Manages data trackers across Google Sheet and MS Excel, and create consolidation reports as required ✅ Conducts bulk data extraction for various levels of data (talent and client building) CANDIDATE SOURCING AND CLIENT LIST BUILDING ✅ Creates action plan to initiate talent mapping, networking, pipelining, and sourcing ✅ Manages first touch point for prospects to drive responses ✅ Curates initial sourcing pitches to sort pipelines to active and passive prospects ✅ Optimize searches through automation plug-ins, data extraction tools, and verifiers ✅ Acts as POC for leads conversion, pre-screening, and candidate endorsement ------ AREAS OF EXPERTISE: SaaS tech startups, LinkedIn RPS, Sweeft, Snov.io, Hunter, Lusha, LinkedIn Helper 2, Zendesk, Salesforce, X space, Social Media Management, OctopusCRM, eCommerce, Aviation (local airlines), Technology Recruitment, Sales Recruitment, Customer Service, Sales Development, Business Development, Retention
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    Email Support
    Virtual Assistance
    Social Media Management
    Online Chat Support
    Data Entry
    Commerce Cloud
    Customer Support
    Lead Generation
    Data Analysis
    Ecommerce Website Development
    Sourcing
    Customer Service
  • $8 hourly
    I'm a Customer Service and Technical Support for almost 10 years providing phone, email, and chat support. Assisting US and Australian customers with different types of business. I provided top-notch quality support for various issues related to anti-virus, setting up internet connection, mobile tech assistance, restaurant tech support, and customer service (Amazon). I'm experienced in the following: ✅ Excellent customer service in any form - chat, email, and phone ✅ Social Media Management - Facebook, IG ✅ Sales - upselling ✅ Technical Support ✅ Workload Reports preparation ✅ Sibil / Sales Force/ Shipstation/ ✅ CSC for Amazon Cheers to our partnership!
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    Debt Collection
    Customer Engagement
    Administrative Support
    Customer Support
    Customer Retention
    Customer Service
    Email Support
    Phone Support
    Technical Support
    Online Chat Support
  • $10 hourly
    With over 10 years of experience in customer service and nearly 4 years as a virtual assistant, I am well-equipped to provide exceptional support to your valued customers. Throughout my career, I have honed my communication and problem-solving skills, enabling me to handle customer inquiries and resolve issues efficiently. I pride myself on my ability to understand customer needs and consistently surpass performance metrics as a customer service representative. Even in challenging situations, I maintain a positive attitude and handle them with grace and professionalism. My virtual assistant experience has further developed my ability to work independently, prioritize tasks, and meet deadlines with minimal supervision. I am proactive in identifying and addressing issues and always willing to go the extra mile to ensure tasks are completed accurately and on time. I am enthusiastic about contributing my expertise and adding value to your business. Thank you for considering my application.
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    Amazon Seller Central
    Amazon FBA
    Customer Service
    Recharge
    Customer Support
    Shopify
    ManyChat
    Intercom
    WooCommerce
    English
  • $7 hourly
    Competitive Customer Service Representative with varied experience in freelancing and BPO. Diligent and dependable. Critical and Quick-thinking. Hardworking and efficient. Over two years experience with Zendesk and Gorgias
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    Answered Ticket
    Gorgias
    Order Fulfillment
    Order Management
    Order Entry
    Quality Assurance
    Data Entry
    Customer Service
    Order Processing
    Online Chat Support
    Email Support
  • $15 hourly
    My experience in Customer Support is vast and diverse. I have been in this industry for more than 7 years. I have experience in both physical and virtual aspects. I am highly trained to provide support via live chat and email. Aside from the professional training I got from my previous work. I have also developed and honed my skills over the years through first-hand experience. Recently, I came across the opportunity to discover and broaden my knowledge in eCommerce. Equipped with the skills I readily have, I was trained to provide customer support specifically for eCommerce (dropshipping) along with processing orders, social media moderation, handling returns and exchanges as well as retention. I feel like this experience helped me grow to cater to the more demanding world of eCommerce. I've been working as a Shopify VA, Gorgias, and Salesforce Email/Chat support. I have the initiative to work and solve things with minimal or without supervision. Every problems I encountered before are my knowledge today. I can also make tough decisions without compromising both the business and the customers. I always make sure that I provide a win-win scenario for both the customer and my client. As you know, skills are essential, but one's character also counts. I am willing to learn new things and grow together with the team. If you're looking for someone to work for you long-term that has the drive to do well in helping your business grow, do not hesitate to click the Hire Me button.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Gorgias
    Data Entry
    Shopify Plus
    Management Skills
    Ticketing System
    Troubleshooting
    Technical Support
    Administrative Support
    Product Support
    Customer Support
    Online Chat Support
    Email Support
  • $6 hourly
    I have over 7 years experience successfully performing a number of data entry, clerical tasks and Virtual assistance for eCommerce stores . A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining the confidentiality and producing quality work. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. I am also skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. I also have experience using Shopify, Zendesk, Freshdesk, OrderCup, ShipStation, Trello, Magento, ShipBob, Etsy, Zoho. I was also tasked to process Returns and Exchanges, Amazon feedback removal, A-Z claims and chargebacks by previous clients
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Service
    Technical Illustration
    Inbound Inquiry
    Answered Ticket
    Amazon
    Customer Satisfaction
    Email Support
    Customer Portal
    Online Chat Support
    Customer Support
    Customer Retention
    Chat & Messaging Software
  • $10 hourly
    Hi there! On the hunt for that standout customer service pro? Well, look no further, because I'm here to lend a hand in ensuring your customers are over the moon with the service they get. Let's sprinkle some customer satisfaction magic together! ✨ Here are the tasks I can do to streamline your operations and enhance customer interactions: ✅ Email Customer Support ✅ Live Chat Support ✅ Shopify Order Management ✅ Online Community Moderation ✅ Amazon Customer Service ✅ eBay Customer Service and Listings ✅ Administrative Tasks I'm well-versed in using various software and tools, including: 👍 Zendesk, Shopify, Gorgias, Intercom 👍 Freshdesk, WooCommerce, Stripe 👍 Asana, Zoho, AliExpress, ShipStation 👍 MS Office - Excel, Word, PowerPoint 👍 GSuite - Docs, Sheets, Slides, Forms 👍 Instagram, WhatsApp, Facebook Management 👍 Live Chat, WhatsApp, Printful, Gmail, Front, Slack 👍 3PL, MachShip Let's embark on this exciting journey together, working towards mutual success and achieving our shared goals. I can't wait to contribute to your growth and see your business flourish!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Virtual Assistance
    WooCommerce
    Online Chat Support
    Freshdesk
    Shopify
    Dropshipping
    Ecommerce Order Fulfillment
    Administrative Support
    Salesforce
    Email Support
    Customer Service
    Community Moderation
  • $10 hourly
    Shopify Customer Support Specialist with a focus on delivering outstanding assistance to eCommerce users. Proficient in addressing customer queries, resolving issues, and ensuring a smooth shopping experience. Skilled in navigating Shopify's platform to provide guidance on various features, order management, tracking order, supplier transactions and technical aspects. Committed to maintaining high-quality service standards, fostering positive customer interactions, and contributing to overall customer satisfaction. Diligent, empathetic, and dedicated to ensuring clients have a seamless and positive experience with their Shopify stores.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Business Services
    Online Chat Support
    Online Sales Management
    Troubleshooting
    Order Fulfillment
    Incident Management
    Technical Support
    Email Communication
  • $10 hourly
    I began my customer service career by answering phone calls for Sirius XM Satellite Radio in 2015. The following year, I switched to T-Mobile USA where I was handling live chat support for a good two years. My time there came to an end and I found a new gig at Verizon Wireless as a Live Chat rep. I worked my way up to assistant manager, which was pretty cool. In 2019, I decided to go freelance and it was a game-changer. My skills grew at lightning speed and I learned a ton by working for myself. Recently, I worked for Phobio LLC. as a Customer Advocate, helping people through email and live chat. I'm pretty good at dealing with customers and working in a team. Plus, I know my way around Salesforce, Zendesk, and Shopify like nobody's business. Personally, I'm super motivated, positive, and passionate. I'm always ready for a challenge and thrive in a competitive environment. Basically, I think I'd be a great fit for your team and I'm willing to work hard and learn new things. Let me know if you want to chat more and thanks for checking out my profile!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Support
    eBay Listing
    Salesforce Lightning
    Communications
    Amazon Listing Optimization
    Customer Service
    Technical Support
    Online Chat Support
    Business with 10-99 Employees
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