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I help businesses reduce downtime, resolve issues faster, and keep teams productive with reliable IT support. I support law firms, background screening, and e-commerce businesses by resolving issues quickly and managing tickets efficiently. What I do: -Fix Windows, macOS, network, and software issues -Manage tickets (Zendesk, Gorgias, Freshdesk, Gmail) -Provide support via chat, email, and phone -Handle user access (Microsoft 365, Azure/Entra ID, Active Directory) -Remote support (ControlUp, Bomgar/BeyondTrust, TeamViewer, Google Remote Desktop) -Support VoIP (Zoom Phone, Cisco Jabber, Aircall, Zoiper) Experience: -Law firms (NetDocs, Aderant, EApro, iTimeKeep) -E-commerce (orders, tracking, refunds, fulfillment) -Background checks (employment and education) Why hire me: -Fast response and resolution -Strong ticket ownership -Clear communication -Reliable, even after hours Looking for a long-term role where I can keep your systems running smoothly. Message me if you need reliable IT or customer support.

Hi there! 👋 I'm a dedicated Customer Support Specialist with hands-on experience supporting Shopify-based e-commerce businesses, delivering excellent customer service across various platforms. I specialize in: ✅ Handling Shopify customer inquiries (orders, shipping, refunds, etc.) ✅ Resolving tickets quickly and professionally ✅ Managing product information and customer data ✅ Conducting accurate data entry and online research I’m proficient in using major customer service tools, including: 📩 Zendesk 💬 Gorgias 📊 Richpanel 💬 Intercom 📧 Freshdesk 📨 Re:amaze 📥 Help Scout 🤖 Tidio (chatbot + live chat) My approach is customer-first: I’m empathetic, detail-oriented, and always focused on delivering smooth, positive experiences for both businesses and their customers. Whether you need someone to manage your support inbox, handle live chat and email inquiries, or keep your Shopify store running smoothly, I'm here to lighten your load and ensure your customers get the fast, friendly support they deserve. Let’s work together!

With over 10 years of experience in customer-facing roles, I've built a career around solving problems quickly, leading support teams, and designing systems that scale. I've worked with major U.S. companies across telecom and banking, consistently earning recognition for performance and being promoted to Product Trainer and Team Leader roles. As a Zendesk Administrator, I specialize in building efficient, end-to-end support operations — from configuring agent views and ticket forms to creating automations, macros, and triggers. I've implemented full Zendesk setups for clients in pest control, financial services, and lending, including custom Google Apps Script integrations that connect intake forms to Zendesk for automated ticket creation and follow-up workflows. I bring a combination of frontline CX experience and technical depth — I don't just configure Zendesk, I build the automation layer around it. If you need someone who understands both the human side of support and the systems that power it, I'm the right fit for you.

𝗪𝗵𝗮𝘁 𝗯𝗿𝗲𝗮𝗸𝘀 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗲 𝗺𝗼𝗺𝗲𝗻𝘁 𝘆𝗼𝘂 𝘀𝘁𝗼𝗽 𝘄𝗮𝘁𝗰𝗵𝗶𝗻𝗴 𝗶𝘁? If you're searching for a Zendesk expert, a Gorgias or Freshdesk specialist, a Shopify customer support manager, or someone who can integrate a live chat and email support operation that runs without you hovering over it, this is the profile you were looking for. Six years in, I've maintained 100% order accuracy for a global startup, cleared 2,000+ tickets in a single peak season with a 95% CSAT score, and a consistent first contact resolution rate under volume pressure, and reduced inbound ticket load within the first 30 days by building escalation flows, QA frameworks, and self-service knowledge bases that operate without constant supervision. I don't just handle support. I build the infrastructure that makes high-volume support manageable, and the documentation that makes it repeatable. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲👇👇👇 🗂️ Tools I work with daily Zendesk · Freshdesk · Gorgias · HelpScout · Intercom · Front · Shopify · HubSpot · ClickUp · Notion · Linear · Asana · Slack · MS Teams · Google Workspace · Microsoft Excel · Zapier · Claude · ChatGPT · Gemini · Discord · Loom 🛒 E-Commerce & Customer Operations I've managed end-to-end Shopify operations covering order fulfillment, inventory forecasting, chargebacks, and dispute resolution across single-SKU DTC brands and multi-warehouse logistics environments like Portless and Dealersend. I know how back-end decisions ripple into the customer experience before the first complaint reaches the queue, which means I fix problems at the source rather than after they've already landed. 🎧 Customer Support, CX Strategy & CRM Proficient in Zendesk, Freshdesk, Gorgias, HelpScout, Intercom, and Front. I build support systems around SLA management, multi-channel escalation, ticket routing, and quality audits. Whether you're running a lean two-person team or scaling to handle thousands of daily interactions, the system I set up grows with you, not against you. 🤖 AI & Automation I use Claude, ChatGPT, Gemini, and Zapier to automate repetitive workflows, reduce manual ticket handling, and surface insights from your support data. The goal isn't to replace the human touch. It's to protect it by making sure your team spends time on the interactions that actually need a person. 🔧 Technical Support & Documentation With a foundation in HTML, PHP, C#, and IT analysis, I bridge the gap between your support queue and your engineering team. I write SOPs clear enough for a new hire on day one, escalate bugs with enough context that developers don't need follow-up questions, and resolve technical issues before they become patterns in your reviews. 𝗪𝗵𝗼 𝗜 𝘄𝗼𝗿𝗸 𝗯𝗲𝘀𝘁 𝘄𝗶𝘁𝗵 E-commerce founders and operations managers who are past the "figure it out as we go" stage and need someone who can own the support function, not just fill a seat in it. SaaS companies that want a support specialist who understands the product layer, not just the ticket layer. Teams that value clear documentation, honest communication, and a bias toward fixing the root cause instead of patching the symptom. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 Tickets handled with care and speed. Escalations that come with context, not just a forwarded email. SOPs written clearly enough that you never have to explain the same process twice. A support operation that runs well even when you're not watching it. Most clients see a measurable drop in ticket volume or resolution time within the first 30 days. If you have a specific backlog, a broken workflow, or a support system held together with duct tape, send me a message with the details. I'll respond with a concrete plan, not a pitch deck.

Customer Service and Technical Support Specialist I am an experienced Customer Service and Technical Support Specialist with hands-on experience supporting e-commerce businesses. I help companies provide professional and reliable support to their customers while maintaining a positive brand experience. I have experience handling customer inquiries related to orders, product questions, shipping concerns, refunds, and general support requests. I focus on clear communication, fast problem solving, and creating a positive experience for every customer interaction. I am comfortable working in fast-paced environments and managing multiple customer requests while maintaining professionalism and attention to detail. Support Experience Customer support through email and chat Order tracking and shipping assistance Refunds and replacement requests Handling customer complaints professionally Technical troubleshooting and customer guidance Helpdesk ticket management Tools and Platforms Shopify Zendesk Freshdesk Gorgias Reamaze Zoho Jira Sticky Help Scout ChargeDesk RingCentral Five9 Slack Meta Business Suite I am reliable, organized, and committed to providing high-quality customer service that supports business growth and customer satisfaction. I am open to both full-time and part-time opportunities and can quickly adapt to new systems and workflows.

🌟 Proven 5-star track record with every client review rated perfect 🤝🏼 Customer support that builds loyalty and turns buyers into repeat customers 🏆 Shopify expertise in orders, returns, refunds and subscription tools 📦 3PL collaboration ensuring fulfillment runs smoothly and customers stay informed 👩🏻‍💻 Founder’s mindset treating your brand with the same care as my own I turn ecommerce chaos into calm. From inbox management to 𝟑𝐏𝐋 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧, I help 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐛𝐫𝐚𝐧𝐝𝐬 deliver five-star 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 while keeping operations efficient. I’m an ecommerce virtual assistant and customer support specialist with firsthand experience running my own 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐬𝐭𝐨𝐫𝐞. That background taught me what it really takes to balance customers, operations and growth — and it’s why I support brands today with the same 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐦𝐢𝐧𝐝𝐬𝐞𝐭 I used for my own business. I go beyond responding to customers — I help brands 𝐛𝐮𝐢𝐥𝐝 𝐭𝐫𝐮𝐬𝐭, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐤𝐞𝐞𝐩 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐬𝐦𝐨𝐨𝐭𝐡 behind the scenes. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: 💬 Reducing escalations and improving satisfaction with fast, empathetic replies 🛒 Managing order adjustments, subscription tools and refund workflows in Shopify 🔗 Working closely with 3PL partners to keep fulfillment smooth and on track ⚙️ Creating clear SOPs and response templates for consistent team workflows 🤝🏼 Acting as a long-term partner who aligns customer experience with operations 🛠️ 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡: • Shopify • Zendesk, Richpanel, Klaviyo, Mailchimp • Aircall, HubSpot, Stay AI, Faire • Figma, Canva, Meta Business Suite • Instagram, Facebook, Google Suite, Slack • ShipBob, Brightpearl, Parcel Panel, DeepL • AI-powered workflow tools With me, you don’t just get a support rep. You get a 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐰𝐡𝐨 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐬 𝐭𝐡𝐞 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐨𝐟 𝐞𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐟𝐢𝐫𝐬𝐭𝐡𝐚𝐧𝐝 and makes sure your customers feel cared for while your backend runs smoothly. 🚀 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐚𝐧𝐝 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐟𝐫𝐞𝐞 𝐮𝐩 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐠𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐭𝐡𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐞𝐲 𝐝𝐞𝐬𝐞𝐫𝐯𝐞.