I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone.
With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises.
What I Can Help You With:
✔ RingCentral UCaaS & CCaaS setup and administration
✔ NICE CXone / InContact development and support
✔ IVR and call flow design
✔ Studio scripting and automation
✔ Omnichannel customer support solutions
✔ API integrations and workflow automation
✔ Technical troubleshooting and platform support
✔ Contact center optimization and reporting
✔ Post-implementation support, maintenance, and system optimization
Why Clients Work With Me:
✔ Certified and experienced contact center engineer
✔ Strong communication and project ownership
✔ Fast problem-solving and reliable delivery
✔ Able to manage projects from planning to deployment
✔ Ongoing support available after implementation
I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction.
Let’s discuss how I can help your business.
Business with 10-99 Employees
Business with 100-999 Employees
Desktop Support
NICE
VoIP Administration
VoIP Software
inContact
Call Center Management
Avaya
Implementation
Implementation Plan
RingCentral Glip
Dialpad
Back-End Development
Front-End Development
Angela A.
Mabalacat City, Philippines
$6/hr
5.0
3 jobs
Are your sales efforts falling short of expectations? Let’s fix that.
I’m Angela, a Sales Professional & Virtual Assistant with over 10 years of BPO experience and over 3 years of freelance experience, successfully handling diverse campaigns. I specialize in customer service, cold calling, appointment setting, and outbound sales, helping businesses grow by building strong relationships, booking high‑quality appointments, and driving conversions through proven outbound techniques.
💼 Core Services
Cold Calling Specialist – Generate leads, follow up diligently, and expand client base
Appointment Setting – Schedule consultations and sales meetings with decision‑makers
E‑Commerce Account Management – Client relations, backend support, and performance tracking
Customer Service – Phone, chat, and email support that builds loyalty and trust
🔧 Tools I’m Proficient In
Communication & Calling: RingCentral, Adversus, 8x8 Work, CloudTalk, Dialpad, 3CX,Aircall
Productivity: Microsoft 365, Google Sheets, CRM Platforms, PipeDrive, Hubspot, GoHighLevel CRM
Creative & Media: Canva, Capcut
Collaboration: Microsoft Teams, Skype, Google Meet, Slack, Zoom
Healthcare & Scheduling: eClinicalWorks (eCW), Square Appointments
⚡ What Sets Me Apart
I’m resourceful, persuasive, and highly organized. A fast learner and team motivator, I focus on execution and measurable outcomes. My goal is simple: make your life easier and your business more profitable.
📩 Ready to scale? Let’s connect and turn prospects into loyal customers.
Outbound Sales
Ecommerce
Cold Calling
Sales Strategy
Appointment Setting
Account Management
Mylene Q.
Mabalacat City, Philippines
$10/hr
5.0
1 jobs
𝘾𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙨𝙪𝙥𝙥𝙤𝙧𝙩𝙚𝙙👇👇👇
🚀 GovSpend, GovQuote
🏡 55places, Communities ca
👨🔧 T-Mobile, Pizza Hut, UPS
Here's how I can support your business too 👇🏼👇🏼👇🏼
❤️ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙒𝙞𝙩𝙝 𝘼 𝙃𝙚𝙖𝙧𝙩
Results-driven Customer Service & Support Specialist with 10+ years of experience delivering exceptional service in fast-paced environments across tech, logistics, telecommunications, and real estate.
✦ 𝘌𝘮𝘱𝘩𝘢𝘵𝘪𝘤 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦
✦ 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘚𝘶𝘱𝘱𝘰𝘳𝘵
✦ 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘙𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 (𝘊𝘙𝘔)
✦ 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘈𝘤𝘤𝘰𝘶𝘯𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵
✦ 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘙𝘦𝘵𝘦𝘯𝘵𝘪𝘰𝘯
✦ 𝘖𝘯𝘦 𝘤𝘢𝘭𝘭 𝘙𝘦𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯
✦ 𝘓𝘦𝘢𝘥 𝘲𝘶𝘢𝘭𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯
✦ 𝘈𝘱𝘱𝘰𝘪𝘯𝘵𝘮𝘦𝘯𝘵 𝘚𝘦𝘵𝘵𝘪𝘯𝘨
✦ 𝘚𝘬𝘪𝘭𝘭𝘦𝘥 𝘪𝘯 𝘮𝘶𝘭𝘵𝘪𝘤𝘩𝘢𝘯𝘯𝘦𝘭 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 (𝘤𝘩𝘢𝘵, 𝘦𝘮𝘢𝘪𝘭, 𝘱𝘩𝘰𝘯𝘦, 𝘚𝘔𝘚),
...𝘢𝘯𝘥 𝘮𝘰𝘳𝘦!
Do you need these mundane tasks 𝙤𝙛𝙛𝙡𝙤𝙖𝙙𝙚𝙙? 📥
👉 Well, then 𝘿𝙍𝙊𝙋 𝘼 𝙋𝙀𝙍𝙎𝙊𝙉𝘼𝙇𝙄𝙕𝙀𝘿 𝙈𝙀𝙎𝙎𝘼𝙂𝙀 and let's see how I can 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙮𝙤𝙪 𝙖𝙣𝙙 𝙝𝙚𝙡𝙥 𝙡𝙞𝙜𝙝𝙩𝙚𝙣 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠𝙡𝙤𝙖𝙙😊
If you wanna know more, let me tell you about the 🧰 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨, 𝘼𝙥𝙥𝙨 𝘢𝘯𝘥 𝙏𝙤𝙤𝙡𝙨 I'm experienced in 👇👇👇
✦ Salesforce
✦ Close io
✦ Zoho
✦ Twilio
✦ Slack
✦ Apollo
✦ Salesloft
✦ Stripe
✦ Crisp chat
✦ Tawk io
✦ Rainmaker
✦ Google Workspace
plus any custom CRMs or Tools you prefer coz 𝙄'𝙢 𝙖 𝙌𝙐𝙄𝘾𝙆 𝙎𝙏𝙐𝘿𝙔 *wink*
🤯 𝙒𝙝𝙤𝙖, 𝙧𝙞𝙜𝙝𝙩?!
So by now, you realize this means 𝙄'𝙇𝙇 𝙃𝙄𝙏 𝙏𝙃𝙀 𝙂𝙍𝙊𝙐𝙉𝘿 𝙍𝙐𝙉𝙉𝙄𝙉𝙂 and will save you precious resources *wink*
🟢 If you're sold and think we're a good fit
📩 Drop a personalized message and let me know
📞 When the best time for a Discovery Call would be
Best,
Mylene
Online Chat Support
Email Support
Customer Care
Customer Support
Customer Service
Customer Experience
BPO Call Center
Lead Generation
Charisse Z.
Mabalacat City, Philippines
$15/hr
4.7
23 jobs
I help busy business owners and real estate professionals stay organized, visible, and productive.
With experience in executive assistance, property management support, social media management, and content creation, I take care of the day-to-day tasks that consume your time so you can focus on growing your business.
Here’s how I can support you:
🤙Inbox and calendar management
🤙Client communication and follow-ups
🤙Property management coordination
🤙Social media scheduling and engagement
🤙Content creation for Facebook, Instagram, LinkedIn, and blogs
🤙Canva graphics and branded marketing materials
🤙Administrative and operational support
I understand the fast-paced nature of real estate, property management, and online business operations. My goal is to help you save time, maintain a professional brand presence, and keep your workflow running smoothly.
What you can expect from me:
🤙Strong attention to detail
🤙Clear and professional communication
🤙Proactive problem-solving
🤙Reliable turnaround times
🤙A partner who genuinely cares about helping your business succeed
If you’re looking for someone who can manage tasks efficiently, support your properties, and strengthen your online presence, I’d love to discuss how I can help.
Let’s connect and get your workload off your plate.
booknow.my.canva.site/yourworldwideva
Canva
Social Media Management
Customer Service
Marketing Communications
Email Marketing
Administrative Support
Technical Support
Content Creation
Online Chat Support
Lead Generation
Copywriting
Jerica J.
Mabalacat City, Philippines
$10/hr
5.0
32 jobs
Welcome to my profile! I am a meticulous and organized person who can help you with your files, and analyze data to help you with your business needs!
💰 💻Cost-effective and Tech-Savvy
🌐⚙️ High-Speed Internet & Equipment
🕑 🔐Time Zone & Data Security
Here are the tasks I can do for you:
💻Technical Support
- As a skilled Technical Support professional, I comprehensively understand various technical systems and software applications. My expertise lies in providing prompt and efficient resolution to customer issues, troubleshooting technical problems, and offering clear and concise instructions to users. I am adept at handling complex technical inquiries and can communicate technical concepts to non-technical individuals.
🧾Accounting Assistance
- I am proficient in performing financial data entry, reconciling accounts, preparing financial reports, and assisting with budgeting and forecasting tasks. My attention to detail and accuracy ensure that financial records are maintained with precision, contributing to the organization's overall financial health.
🖥️Customer Service
- I possess exceptional interpersonal and communication skills that make me an outstanding Customer Service professional. My ability to empathize with customers and actively listen to their needs allows me to deliver outstanding service and build lasting customer relationships. I am committed to ensuring customer satisfaction by promptly addressing inquiries, resolving concerns, and exceeding expectations.
💾Quality Analyst
- As a dedicated Quality Analyst, I have a keen eye for detail and a passion for maintaining high standards. I am experienced in conducting quality audits, analyzing processes, and identifying areas for improvement. By implementing effective quality assurance measures, I contribute to the optimization of workflows and the delivery of exceptional products and services.
💿Data Analyst
- With a strong analytical mindset and proficiency in data manipulation and interpretation, I excel as a Data Analyst. I am skilled in extracting, transforming, and visualizing data to derive valuable insights. Whether it's conducting data-driven research, creating reports, or making data-driven recommendations, I am adept at utilizing data to drive strategic decision-making and enhance business performance.
SOFTWARE
✨ Project Management Tools: ASANA, Hootsuite, Xero, Genesys, DFM, ASD, Rave, Quickbooks
✨ Social Media Management: Facebook, Tiktok, Instagram, LinkedIn
✨ Communication Software: Whatsapp, Yahoo, Gmail, Skype, Zoom
✨ Invoicing Software: Paypal, Direct Local Bank
✨ Microsoft and Google App: Microsoft Word, Powerpoint, Excel, OneDrive, OneNote, Google Docs, Sheets, Drive
✨ Email and Calendar Management: GoogleCalendar, Outlook Calendar
✨ Email Management and Automation: Gmail, Yahoo, Outlook
✅ 100% Quality & productivity work
✅ Reliable for long-term relationships
✅ Communicate immediately
✅ Reasonable cost & everyday updates
✅ Fast turnaround and delivery on time
✅ Error-free code and development work
✅ An employee with good communication skills and an excellent work ethics
I can start immediately! :)
Data Entry
Microsoft Office
Technical Support
iOS
Office 365
Search Engine Optimization
Administrative Support
Asana
HootSuite
WordPress
Bookkeeping
Customer Service
Quality Assurance
Virtual Assistance
Online Chat Support
Mae Krys R.
Mabalacat City, Philippines
$10/hr
5.0
21 jobs
I am highly personable Customer Service Professional with ten years of experience in Customer Service operation. I make sure to help out the customers efficiently and in a friendly manner. I work independently and within a team environment, handling multiple task and managing deadlines. I have the talent for identifying customer needs and presenting appropriate company product and service offerings.
I am proficient in Microsoft office such as: Word, excel and powerpoint. Also, Shopify, Dropbox, Basecamp, Vicidial, Zoiper, Google documents, Craigslist, SIIAM, Zendesk, Zopim, Slack, Asana, Airtable, Freshdesk, 17track, Kickstarter and Indiegogo.
Data Entry
Email Communication
Email Deliverability
Email Marketing
Customer Support
Phone Communication
Email Support
Customer Service
How it works
Post a job for freePost a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
“Upwork provides an umbrella-level of security. I can see a talent’s work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.”
KD
Kim Darling
Emerald Tiger
“Upwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.”
DM
David Merry
Kinetic Investments
“Our very specific requirements can be a challenge—With Upwork, we’re able to access a bigger community to ensure the success of our projects.”
KK
Katja Krohn
Summa Linguae
How do I hire a Skype Specialist near Mabalacat City, on Upwork?
You can hire a Skype Specialist near Mabalacat City, on Upwork in four simple steps:
Create a job post tailored to your Skype Specialist project scope. We’ll walk you through the process step by step.
Browse top Skype Specialist talent on Upwork and invite them to your project.
Once the proposals start flowing in, create a shortlist of top Skype Specialist profiles and interview.
Hire the right Skype Specialist for your project from Upwork, the world’s largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Skype Specialist?
Rates charged by Skype Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Skype Specialist near Mabalacat City, on Upwork?
As the world’s work marketplace, we connect highly-skilled freelance Skype Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Skype Specialist team you need to succeed.
Can I hire a Skype Specialist near Mabalacat City, within 24 hours on Upwork?
Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Skype Specialist proposals within 24 hours of posting a job description.