Hire the Best IT Service Management Specialists
in the Philippines

::Professional Summary:: Highly skilled IT professional with over 15 years of experience in MSPs, Technical Support, IT Helpdesk, Media Helpdesk, Sales, and Customer Service. Proven expertise in problem resolution, ticket tracking, incident ownership, and customer satisfaction. Strong ability to work independently and collaborate effectively with individuals at all levels. Recognized for adaptability, sound judgment, confidentiality, teamwork, and commitment to delivering exceptional customer service. Hardware & Software Microsoft Windows (10 and 11) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access) PC/Desktop hardware and software installation, upgrades, and troubleshooting Computer Troubleshooting (Software/Hardware troubleshooting & sales) Printer (wired/wireless) installation and troubleshooting Malware detection and removal Networking & Security Wired and wireless network setup and troubleshooting LAN/WAN configurations using routers (Linksys, D-Link, Netgear, TP-Link) Cloud & Remote Support Microsoft Azure, Intune, Entra, Exchange Server, M365, SharePoint Remote troubleshooting via TeamViewer, Dell Connect, RDP, WebEx, Immybot, Screen Share Documenting tools such as ServiceNow, Remedy, Salesforce, Halo Customer Service & Data Management Customer service, complaint resolution, and escalation handling Data backup

I’m an experienced Jira Administrator and IT Service Management Professional with a strong background in building efficient support systems, managing teams, and improving workflows in fast-paced environments. I specialize in Jira Service Management, ITSM processes, and SaaS support, helping teams streamline operations, reduce ticket resolution time, and create scalable systems that actually work in production. Over the years, I’ve handled end-to-end support operations including ticket triaging, SLA management, incident handling, and system transitions. I’ve also led teams in hybrid environments, ensuring smooth day-to-day operations while maintaining high service quality. What I bring to the table: * Jira Service Management setup and optimization (workflows, automations, SLAs, queues) * Jira project administration (company-managed and team-managed projects) * ITSM best practices (incident, request, problem, and change management) * Process improvement and workflow design * SaaS and technical support (L1–L2) * Team leadership and escalation handling * Documentation and knowledge base creation * Tools: Jira, Confluence, SCCM, HPDM, Microsoft Azure, Intune (learning and applying) Why clients work with me: I don’t just configure tools. I understand the operations behind them. I focus on creating systems that are practical, scalable, and easy for teams to adopt. Whether you need a full helpdesk setup, workflow redesign, or ongoing Jira administration, I can step in and deliver with minimal supervision.

Hi! I’m John Christian Agot, a dedicated Technical Support Specialist with over 10 years of experience helping users resolve IT issues efficiently and professionally. I’ve worked in both enterprise and remote settings, providing Level 1 and Level 2 support across multiple platforms, tools, and technologies. 🔧 I Can Help You With: Troubleshooting Windows, Mac, and Office 365 issues User account support (Active Directory, Entra ID, OKTA) Microsoft Intune device support and policy troubleshooting Email, VPN, printer, and network issue resolution Remote support via tools like TeamViewer, AnyDesk, and Zoom Ticket management using ServiceNow, Jira, or Freshdesk Application support, onboarding/offboarding, and device setup 📈 Why Clients Like Working With Me: Fast and friendly support with clear communication Detail-oriented and organized—even under pressure Able to work independently and follow SOPs Strong customer service mindset with a tech-savvy approach 🛠️ Certifications: Microsoft 365 Endpoint Administrator (MD-102) Microsoft Azure Administrator (AZ-103) Microsoft Azure Fundamentals (AZ-900) If you need someone to support your team or your users remotely—with patience, professionalism, and technical expertise—I’m here to help. Let’s keep your systems running and your users happy!

I've been working in IT-BPO industry since 2007. I've dealt with several companies and clients all across the globe. I've been outstanding in customer service and customer satisfaction as I go above and beyond client's expectations. I've acquired wide variety of technical skills as follows: Skills: Active Directory Windows OS, Mac OS, Windows servers, iOS, Android, Virtual machine, Amazon workspace, VDI Salesforce, Sandbox, Workbench, Dataloader Adobe, MS Office, Azure, ServiceNow Cybersecurity, Firewall classes JAMF, BitLocker, Antivirus Amazon Connect, Customer service, Problem Solving MS Exchange, Outlook, Google Mail Webex, Zoom, MS teams, Google Meet, Slack ITIL, CompTIA MDM, Genesys Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Webex, etc.) Microsoft Active Directory Users and Groups Management Remote Desktop, LogMeIn, Skype, CMRC, etc. Trainings: a. Corporate Cybersecurity training b. Mac OS Technical troubleshooting training c. CompTIA A+ training d. Windows 10 training e. ITIL v4 Foundation training

I am ALWAYS AVAILABLE A highly talented Virtual Assistant advocate with experience providing exceptional support and ensuring the project is completed on time and with extreme confidentiality. Skills you may ask? Software/Tools used: ☑️GHL ☑️Zapier ☑️RainMakerAI ☑️GoDaddy ☑️Skool ☑️Discord ☑️Telegram ☑️Google Ads ☑️Facebook Meta Ads ☑️Twitter Ads ☑️Instagram Ads ☑️Canva ☑️Twitter ☑️Slack ☑️WhatsApp ☑️Notion ☑️Trello ☑️Later ☑️Buffer ☑️Twitter ☑️Facebook ☑️Instagram ☑️LinkedIn ☑️Zoom / Google Meet ☑️Gmail ☑️Spreadsheet ☑️Microsoft Office, Excel, PowerPoint, Microsoft 365 Skills that you can rely on me for: ☑️CRM ☑️Automation ☑️Click Funnels ☑️Workflow Builder ☑️Web Builder ☑️Domain ☑️Administrative Task ☑️Ticket support ☑️Social Media Manager ☑️Computer savvy ☑️Exceptional time management ☑️Resourceful ☑️Deadline-driven ☑️Multi-tasking ☑️ Solution-oriented ☑️Discord Manager ☑️Social Media Management ☑️Community Management ☑️Data Entry ☑️Online Research ☑️Email Handling ☑️File Management ☑️Chat/Email Support I am equipped with knowledge of different online tools. You should hire me because I'm a dedicated hardworking Virtual assistant. My assistance will allow you to stress less while giving you the freedom to focus on the areas of your businesses you enjoy most. As a Virtual Assistant, I partner with you to bring you peace of mind. I will take your business to the next level with me as your personal assistant. Little supervision? No problem, I'll meet your deadlines!

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot