Hire the Best Travel Agents in Cebu City, PH

Hi everyone! I'm Shenna De La Cerna from Cebu, Philippines. With over 9 years of experience in the contact center industry, I've worked as a Customer Service Specialist for a globally recognized travel company. My experience across various accounts has honed my skills in customer assistance via phone, email, and chat. Currently, I'm working as a Travel Consultant at a travel agency, specializing in luxurious holiday packages to the Maldives. We focus on creating the perfect holidays for honeymooners, families, and solo travelers. Looking forward to connecting with you all!

I have been to many fields, worked on few campaigns. Have been a customer service rep for 2years, been to cold calling, real estate, medicare, home and auto insurance. I also have experience on a telco account as technical support agent. And with my most recent client, I worked with them as a dispatcher for a 6months contract, I was dispatching drivers to deliver and pick up rented items.

Hello! I am Donna, your virtual assistant designed to simplify your tasks and enhance your productivity. With a passion for helping others and a knack for problem-solving. I'm here to make your life-easier and more efficient. I have a background as Customer Service Representative for almost 4 years now and plays a crucial role in ensuring a positive experience for passengers and maintaining the airline's reputation for excellent Customer Service. As a Customer Service Representative in the Airline Industry, you will be responsible for assisting passengers before, during, and after their flights. Our primary goal is to provide exceptional customer service, resolve inquiries and issues promptly, and ensure a smooth and pleasant travel experience for passengers. Strengths: * Excellent Communication Skills * Empathy and Patience * Problem-Solving Skills * Adaptability * Attention to Detail * Multitasking Abilities * Conflict Resolution Skills

• Knowledgeable in spreadsheet, excel, powerpoint, ZOHO CRM, Amazon Seller Central, Ring Central, Airbnb Platform, Okta, ZenDesk and NICE. •I have been with Amazon Seller Support for almost 5 years where I assisted seller to manage account, creating shipment and listing, manage orders, advertisement, account health, performance metrics, daily inventory report, and payouts. •Amazon PPC Specialist. • Hotel Manager with AirBnB for 7 months, who handles schedule changes, cancellation and changes of booking. •I have been in a BPO industry for almost 7 years and already equipped with different types of skills and experience. •I was also a Tier 2 Technical Support with Amazon Ring for 9 months who handled difficult troubleshooting steps with their Ring device. • Hotel Manager with AirBnB for 7 months, who handles schedule changes, cancellation and changes of booking.

I Can do Multitask related to my skills, and I can finish my work neatly and accurately. I always meet all my client`s expectations. I've handle multiple accounts: Travel Agent, Health Care, Teleco, Online Selling Platform(Shopify)

I have over 11 years of experience in the following areas: Travel and Hospitality, Customer Support and Admin Assistance. I am fully trained to converse via phone, email and chat environment. I have assumed roles of a Customer Support Representative, Executive Consultant, Trainer, Mentor and Team Leader. I've worked with great companies such as Expedia, American Express GBT, Egencia, The Fireman Group, Empower Energy Solutions and Sprout Travel. The following were the enhancement trainings I've completed from my previous accounts: New Leader's Program Effective Coaching Six Steps in Effective Coaching Email Etiquette and Email Correspondence