I am a Travel Expert with hands-on experience organizing complete travel itineraries, especially package deals that include airfare, hotel accommodations, and car rentals. In my previous role, I worked closely with customers to create well-planned, cost-effective trips that matched their needs and preferences.
I have a background in Business Administration and strong skills in MS Office and Excel, which help me stay organized, manage data accurately, and handle travel details efficiently. I am detail-oriented, reliable, and committed to delivering excellent customer service.
Regular communication is important to me, and I believe staying connected ensures smooth collaboration and successful results. Let’s keep in touch.
Amadeus CRS
Excel Formula
Business Management
Central Reservation Systems
Sales
Sabre
Business
Management Skills
Agatha Christi B.
Makati, Philippines
$12/hr
5.0
21 jobs
I am an experienced Travel Consultant. With a comprehensive background spanning 15 years in the Airline, Travel, and Customer Service industries, I bring extensive expertise as a Travel Consultant and Customer Service professional.
Throughout my career, I have consistently demonstrated a deep understanding of travel operations and customer service excellence. My roles have encompassed handling diverse aspects of travel consultancy, including Leisure Travel, Corporate Travel, and Marine Travel. I am proficient in coordinating and managing reservations for flights, accommodations, car rentals, and transfers, ensuring seamless and enjoyable travel experiences for clients.
My proficiency extends to utilizing industry-leading Global Distribution Systems (GDS) such as Sabre, Apollo, and Amadeus, enabling me to efficiently navigate booking processes and provide accurate and timely information to clients. Additionally, I am well-versed in various web-based tools and platforms utilized across the travel industry, further enhancing my ability to deliver exceptional service.
In addition to my extensive experience in travel consultancy, I have honed my skills in customer service over the years. I am adept at building strong client relationships, understanding their needs, and providing personalized solutions that exceed expectations. My commitment to delivering high-quality service has been instrumental in fostering client loyalty and driving business growth.
Moreover, I have proactively pursued professional development opportunities, including completing a Virtual Assistant training program. This training equipped me with valuable skills in Email Handling and Management, Social Media Marketing, WordPress Management, Basic Graphic Design (using Canva), and Mailchimp, enhancing my ability to offer comprehensive support and contribute effectively in diverse roles.
I am enthusiastic about the opportunity to bring my extensive experience, dedication to customer satisfaction, and versatile skill set to [Company Name]. I am confident that my background aligns perfectly with your requirements and would contribute positively to your team's success.
Amadeus CRS
Canva
Social Media Management
Travel & Hospitality
Social Media Marketing
Slack
Email Marketing
Central Reservation Systems
Apollo.io
Travel Planning
Sabre
Mailchimp
Google Docs
Google Sheets
Antonitte N.
Naga City, Philippines
$10/hr
5.0
10 jobs
• With 13+ years work experience in a multi-national company engaging in biotechnology and healthcare equipment manufacturing
• Graduate of Engineering with practiced Engineering Documentation skills
• Supervisory experience in Order Processing System
▪︎ Proven experience in customer service, handling inquiries, concerns, and client support efficiently, Handling Requests for Quotations RFQ's & Preparing Price Quotes, Inside Sales & Quote Coordinator
• Topnotch experience in Inventory Control Management
• Well-rounded in premium management softwares such as MS Navision, MES Hydra, MS Business Central, etc
▪︎ Bill of Materials (BOM) Controller
▪︎ Executive Assistant to the CEO, managing emails, calendar, meeting, Following up on key projects and ensuring deadlines are met.
Order Processing
Inventory Plugin
Data Entry
Lead Generation
Customer Support
Email Marketing
Email Management
Request for Quotation
Bill of Materials
Customer Service
ERP Software
Jason B.
Davao, Philippines
$5/hr
5.0
3 jobs
I’m an experienced Customer Service Professional with a background in team leadership, ticketing, and email/chat support. Over the years, I’ve helped businesses deliver smooth, reliable, and friendly customer experiences—while keeping operations organized and efficient.
📌 What I bring to the table:
5+ years in customer service & support (phone, email, chat, ticketing)
Proven team leader experience—training, mentoring, and motivating support teams
Strong technical background (IT graduate) for handling tools, systems, and troubleshooting
Skilled in multitasking, problem-solving, and keeping customers happy (even the tough ones 👀)
⚡ Why work with me?
I combine the people skills of a customer support pro with the technical know-how of an IT graduate, meaning I can adapt quickly to tools, workflows, and unique client needs. Whether it’s resolving tickets, leading a team, or making customers feel valued—I’ve got you covered.
Amadeus CRS
Online Chat Support
Email Support
Customer Service
Adobe Photoshop
Customer Engagement
WordPress
Microsoft Office
Sales Leads
Information Technology
System Administration
Customer Support
Product Research
Microsoft Active Directory
Content Moderation
Maria M.
Taranto, Italy
$12/hr
5.0
5 jobs
Experienced Customer Service & Support Specialist with 15+ years in e-commerce, banking, tourism, cosmetics, and wellness industries.
I help businesses improve customer satisfaction, retention, and operational efficiency through fast, structured, and solution-focused support.
Core expertise includes:
Customer support (email, chat, ticketing systems)
Complaint handling, escalation & de-escalation management
Order processing, refunds, returns & post-sale support
CRM systems: Shopify, HubSpot, Salesforce, NewBook
Customer experience optimization & process improvement
Administrative and customer data management
Transcription & AI-assisted Content Work:
I also have experience working with audio and video transcription workflows supported by AI tools, including:
- Verbatim and clean-read transcription
- Linguistic quality control and text verification
- Speaker identification and differentiation
- Time-stamping and segmentation
- Annotation of pauses, background noise, and non-speech events
This ensures accurate, structured, and usable transcripts suitable for business, research, and content production.
I have worked in high-volume, fast-paced environments (banking, retail, tourism, beauty & fitness brands), consistently ensuring professional communication, fast response times, and high customer satisfaction standards.
Progressing from customer support operator to Customer Service Manager & Training Specialist, I have developed strong operational and team optimization skills, helping companies improve service quality and customer retention.
Focus: turning customer interactions into long-term trust and measurable business value.
Customer Service
Email Support
Online Chat Support
Italian
Customer Retention
Customer Support
Technical Support
Complaint Management
Order Management
Shopify
HubSpot
Zendesk
Salesforce
CRM Software
Customer Satisfaction
Arora R.
Pune, India
$25/hr
4.1
69 jobs
🚀 Travel Technology Expert | Travel Portal Development | Flight Booking Engine | Amadeus, Sabre & Travelport GDS | AI & n8n Automation
I help travel agencies, OTAs, tour operators, DMCs, TMCs, and airlines build Travel Portals, Flight Booking Engines, Hotel Booking Systems, B2B/B2C OTA Platforms, GDS API Integrations, and AI-powered travel solutions that automate operations, streamline bookings, and increase revenue.
With 21+ years of software development experience and 14+ years on Upwork, I've delivered enterprise-grade Travel Portals, Flight Booking Engines, Hotel Booking Platforms, Corporate Travel Systems, White Label Travel Solutions, and AI-powered applications. I specialize in integrating Amadeus, Sabre, Travelport (Galileo), Verteil NDC, Hotelbeds, TBO Holidays, Tripjack, TravelFusion, EaseMyTrip, Webbeds, and other airline, hotel, and ancillary APIs.
Today, I lead a team of 150+ travel technology specialists at OneClick IT Solutions, delivering secure, scalable, cloud-native travel platforms for agencies and enterprises worldwide.
Core Expertise
- Amadeus, Sabre & Travelport GDS Integration
- Flight & Hotel Booking Engines
- OTA, B2B/B2C & White-label Portals
- Full-Stack Web & SaaS Development
- React.js, Next.js, Node.js, Laravel, PHP
- REST & SOAP API Integrations
- n8n Workflow Automation
- CRM / ERP / Payment Gateway Integrations
- Stripe, PayPal, Webhooks
- AWS, Docker, CI/CD
🔹Frontend : React.js, Next.js, TypeScript, Redux, Tailwind CSS, MUI, Bootstrap, Shadcn
🔹Backend : Node.js, NestJS, Express.js, Laravel, PHP
🔹Databases : MySQL, PostgreSQL, MongoDB
Solutions
OTA Platforms (Flight + Hotel)
Multi-API Integration & Normalization
Booking, Cancellation & Payment Automation
WhatsApp / Email / SMS Notifications
CRM / ERP Integrations
N8N Automation Workflows
Tech Stack
• PHP, Laravel, Node.js, JavaScript
• REST, SOAP, JSON, XML APIs
• MySQL, PostgreSQL
• API Authentication & Secure Integrations
• n8n Automation Workflows
• Git, Cloud Deployment & Scalable Architecture
Why Me
Strong GDS + NDC expertise
Built scalable OTA systems
Focus on performance & automation
Travel Keywords:
Online Travel Agency (OTA) • White Label Travel Portal • Travel API Integration • Amadeus Integration • Sabre Integration • Travelport Integration • Amadeus Development • Flight Booking Engine • Travelport Development • Hotelbeds Integration • TBO Integration • Tripjack Integration • Webbeds Integration • Airline Reservation System • Razorpay Integration • PayPal Integration
Amadeus CRS
Sabre
n8n
Full-Stack Development
Customer Service
Travel & Hospitality
Travel
API Integration
React
PHP
Node.js
Laravel
JavaScript
Automation
Travel Planning
NestJS
WordPress
Customer Support
Microsoft Office
API
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Summa Linguae
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