Hire the Best Amadeus Specialists
in Egypt

Hello, I'm Viola. I bring over 10 years of experience in the travel industry, specializing in ticketing with Amadeus and Sabre GDS, as well as hotel bookings, car reservations, visa arrangements, and tailor-made travel packages. My passion for travel and data has recently led me to work as a Visa Specialist, where I've maintained a perfect record in handling sensitive information. Additionally, I'm eager to share my expertise by offering training on Sabre and Amadeus GDS systems, helping beginners become proficient users. I look forward to connecting and embarking on this journey together.

I’m Mostafa Ahmed, a multilingual Customer Support and Operations Specialist with 5+ years of experience providing professional support in German, English, and Arabic. Throughout my career, I have worked with global companies across customer service, travel operations, e-commerce, and data management environments. I have extensive experience handling customer inquiries, resolving complex issues, managing bookings and account-related requests, and delivering high-quality customer experiences while maintaining strong performance metrics. What I Do Best: • Customer support via email, chat, voice, and ticketing systems • German, English, and Arabic customer communication • Order management and issue resolution • Travel and booking support (flights, hotels, and reservations) • CRM and back-office operations • Data validation, quality assurance, and process improvement • Excel reporting and operational analysis What makes me different? I combine strong customer service skills with an analytical mindset. Beyond resolving customer issues, I can identify trends, improve workflows, and provide data-driven insights that help businesses operate more efficiently. If you are looking for a reliable multilingual professional who can support your customers, streamline operations, and maintain high service quality, I’m ready to help.

Results-driven Global Customer Support Specialist with hands-on fintech experience supporting diverse international clients. I excel at resolving complex inquiries, managing high-volume tickets and live interactions, and turning customer challenges into positive experiences. Skilled in problem-solving, cross-cultural communication, and retention-focused support that strengthens trust and drives long-term customer loyalty. Remote jobs are the future

Businesses lose customers not because of bad products — but because of bad support. I make sure that doesn't happen. I'm Nourhan, a bilingual German (C1) and English customer support specialist with 4+ years of experience supporting eCommerce brands, travel platforms, and subscription services — including Amazon, Zumba, Opodo, and eDreams. I've handled 80+ daily interactions via chat, email, and phone while consistently maintaining high customer satisfaction. What I bring to your business: — Fluent German (C1) & English — I handle your DACH customers professionally and naturally — High-volume support — 80+ tickets/day without dropping quality — eCommerce expertise — orders, refunds, disputes, Shopify, PayPal issues — Tools — Gorgias, Freshdesk, Intercom, Five9, Slack, Shopify, Amadeus — Fast, empathetic, solution-first communication — every time Industries I've worked in: E-commerce | Travel & Hospitality | Subscription Services | Logistics Bonus: Hands-on experience as a junior Meta & TikTok media buyer — I understand how ads drive traffic and what customers expect when they arrive. This gives me an edge in ad comment moderation and turning frustrated customers into loyal ones. If you're looking for someone reliable, fluent in German, and who genuinely cares about your customers — let's talk.

Are you looking for the top-rated freelancers on Upwork with up to 8 years of professional experience to boost your projects and increase your sales—such as customer service, sales optimization and marketing communications in German, English, and Arabic? I help companies improve customer service and increase sales through cold calling, providing translation services, and boosting reviews on platforms like Trustpilot and others. Your sales team struggles to close qualified leads. I turn cold calls into hot opportunities for German & English,Arabic markets, boosting close rates by 4x in the first month I’m like a shark in the sea: I know my goals and I pursue them. - If you don't have a phone number for sales calls and cold calling, no problem! I have a German phone, so I can make calls from it too. I'm here to help you solve any problem you might face, wherever you are. I know how to increase sales, identify the company’s weaknesses and challenges, and resolve them to ensure 100% customer satisfaction and even secure recommendations for the company from others. We’re also flexible when it comes to pricing. We won’t disagree A brief overview of the companies I have worked with: -Amazon Germany: Customer service & Sales -Booking Customer service & sales support & Cold calling -Ebookers / Hotels: Travel bookings & client relations& Sales, cold calling -Komfortkissen (Germany): Sales & customer service& Cold call -Go Transcript: Translation & transcription (DE/EN/AR) -Woflow (Germany): Data management & operations& Sales -Veeva Systems: Sales support & market expertise & cold calling . -hej consulting GmbH Sales & cold calling -The Fleece Company (Germany) Customer service & Ticket- chat Support Technical Skills:- Shopify | Commslayer | Zendesk | Go high level system | Hubspot | Salesforce | Amazon System | Woflow Workforce | Voyager Amadeus, GDS Systems & Farelogix (travel/ticketing) MS Office Suite (Word, Excel, PowerPoint). What I can offer your company: - The key factor that will help your company or project grow, keep your customers extremely satisfied, and boost your ratings on sites like Trustpilot and others - Extensive experience in the German (DACH), American, British, and Middle Eastern markets, combined with deep cultural understanding and an understanding of each client’s specific needs. -Multilingual customer support (German, English, and Arabic). I am fluent in these languages and also provide translation services, as well as cold calling and sales. -Generation of marketing opportunities and direct marketing communications in Germany, Austria, Switzerland, the United Kingdom, and the United States -Recruitment and onboarding of new employees in Germany, taking cultural differences into account High cultural sensitivity toward major international markets. I invite you to start with a small, paid test project—an easy, no-risk way to see my skills, communication, and commitment in action. Let’s discuss how I can help you deliver exceptional service, drive sales, and expand into new markets. I look forward to connecting!

Are you looking for the top-rated freelancers on Upwork with up to 8 years of professional experience to boost your projects and increase your sales—such as customer service, sales optimization and marketing communications in German, English, and Arabic? I help companies improve customer service and increase sales through cold calling, providing translation services, and boosting reviews on platforms like Trustpilot and others. Your sales team struggles to close qualified leads. I turn cold calls into hot opportunities for German & English,Arabic markets, boosting close rates by 4x in the first month I’m like a shark in the sea: I know my goals and I pursue them. - If you don't have a phone number for sales calls and cold calling, no problem! I have a German phone, so I can make calls from it too. I'm here to help you solve any problem you might face, wherever you are. I know how to increase sales, identify the company’s weaknesses and challenges, and resolve them to ensure 100% customer satisfaction and even secure recommendations for the company from others. We’re also flexible when it comes to pricing. We won’t disagree A brief overview of the companies I have worked with: -Amazon Germany: Customer service & Sales -Booking Customer service & sales support & Cold calling -Ebookers / Hotels: Travel bookings & client relations& Sales, cold calling -Komfortkissen (Germany): Sales & customer service& Cold call -Go Transcript: Translation & transcription (DE/EN/AR) -Woflow (Germany): Data management & operations& Sales -Veeva Systems: Sales support & market expertise & cold calling . -hej consulting GmbH Sales & cold calling -The Fleece Company (Germany) Customer service & Ticket- chat Support Technical Skills:- Shopify | Commslayer | Zendesk | Go high level system | Hubspot | Salesforce | Amazon System | Woflow Workforce | Voyager Amadeus, GDS Systems & Farelogix (travel/ticketing) MS Office Suite (Word, Excel, PowerPoint). What I can offer your company: - The key factor that will help your company or project grow, keep your customers extremely satisfied, and boost your ratings on sites like Trustpilot and others - Extensive experience in the German (DACH), American, British, and Middle Eastern markets, combined with deep cultural understanding and an understanding of each client’s specific needs. -Multilingual customer support (German, English, and Arabic). I am fluent in these languages and also provide translation services, as well as cold calling and sales. -Generation of marketing opportunities and direct marketing communications in Germany, Austria, Switzerland, the United Kingdom, and the United States -Recruitment and onboarding of new employees in Germany, taking cultural differences into account High cultural sensitivity toward major international markets. Beyond customer service and sales, I bring a strong analytical mindset backed by hands-on experience in Data Analysis. Using Excel, SQL, Power BI, and Python, I help businesses uncover valuable insights, monitor KPIs, optimize processes, and make data-driven decisions. This combination of communication, sales, and analytical skills allows me to understand both the customer perspective and the numbers behind business performance. I invite you to start with a small, paid test project—an easy, no-risk way to see my skills, communication, and commitment in action. Let’s discuss how I can help you deliver exceptional service, drive sales, and expand into new markets. I look forward to connecting!