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I am a dedicated Customer Management and Sales Expert with over a half decade of experience driving customer satisfaction and revenue growth. Leveraging a deep understanding of consumer behavior and market dynamics, I excel in building and nurturing client relationships, optimizing sales processes, and delivering strategic solutions that align with business objectives. My expertise spans lead generation, CRM technologies, data analytics, and team leadership, enabling me to consistently achieve and surpass targets. Passionate about fostering a customer-centric culture, I thrive in fast-paced environments where innovative problem-solving and exceptional service are paramount to success.

Hi! I'm Amira, a dedicated customer support specialist and virtual assistant with over 4 years of experience helping businesses deliver exceptional customer experiences through professional email, live chat, and administrative support. I specialize in supporting Airbnb hosts, hotels, eCommerce businesses, and startups by ensuring every customer receives timely, friendly, and solution-oriented assistance. My goal is simple: keep your customers happy, your operations organized, and your business running smoothly. Here's how I can support your business: ✔ Email Support ✔ Live Chat Support ✔ Airbnb & Hotel Guest Communication ✔ Reservation & Booking Assistance ✔ Customer Inquiry & Complaint Resolution ✔ Inbox & Calendar Management ✔ Administrative Support ✔ CRM Management (Zendesk, Freshdesk, Crisp Chat & other platforms) ✔ Shopify Customer Support ✔ Order Tracking & Customer Follow-ups ✔ Data Entry & Internet Research I have experience communicating with customers before, during, and after their stay or purchase, resolving issues professionally while maintaining a positive customer experience. I understand the importance of clear communication, quick response times, attention to detail, and maintaining your brand's reputation. Why clients enjoy working with me: • Friendly and professional communication • Fast response time • Excellent organizational skills • Strong problem-solving abilities • Detail-oriented and reliable • Quick learner who easily adapts to new systems and workflows Whether you need someone to manage your customer support inbox, assist your guests, respond to live chats, or provide dependable virtual assistance, I'm ready to become a valuable part of your team. I'm committed to delivering high-quality work, building long-term client relationships, and helping your business grow through outstanding customer support. Let's work together to create an exceptional experience for your customers!

Hi there! I'm an experienced sales and customer service professional agent with a diverse background in tourism with more than 13 years of experience I have worked as Hotel receptionist. a tour leader for German Guests . Hotel Representative exceeding sales goals . customer service agent with various companies such as Amzon.de ,Booking.com , Ebay.de I can bring to your business Sales Expertise .Customer care and satisfaction . tourism hospitality insights. Multilingual communication Fluent German. English

I’m a pharmacist-turned-Business Development leader with over 15 years in healthcare and pharma sales, trusted by global leaders and innovative startups alike to deliver measurable results — not just activity. 📊 What I’ve Delivered? - $1.7B in lifetime sales for global brands like Pfizer, Abbott, GSK, and Novartis - $22M raised for a UK VC to establish Angola’s first generic pharma factory - $2.7M generated for 25+ U.S. startups (SaaS, healthtech, and pharma solutions) - 3x revenue growth for a U.S. peptide manufacturer in just 10 months - 40+ Upwork projects completed with an 80% client retention rate (industry avg: 30–40%) 🚀 What can I do for you? ✅ Business Development & Sales Strategy – GTM plans that convert into real revenue ✅ Lead Generation & Cold Outreach – Apollo.io, Sales Navigator, Instantly.ai (15,000+ verified contacts, including direct numbers to bypass gatekeepers) ✅ SaaS & Pharma Sales Execution – Discovery calls, demos, and deal closing that drives ROI ✅ Fundraising & Pitch Decks – Plans & decks that have secured multi-million investments ✅ Marketing & Brand Support – Campaigns, sales decks, and LinkedIn strategies that boost visibility ✅ Compounding Pharmacies & Wellness Centers Digital Marketing ✅ Strengthen local providers' network (Psychiatry Practices, Compounding Pharmacies, Referral Platforms, and wellness coaches) ✅ Strategize an effective marketing plan for pharmaceutical or supplemental products. ✅ Licensing Support and building connections with enormous global pharmaceutical pharmacies ✅ CROs' relation support and setting up growth strategy ✅ Medical Billing Business Development and setting up a sales funnel to build up connections with small to medium-sized practices nationwide 🌍 Whom I’ve Worked With? From Fortune 500 powerhouses (Pfizer, Abbott, GSK, Novartis) to ambitious healthtech startups (Ready Set Connect SaaS, Health Care Price Tool, Savendor, Amino Pharma, Yolo Clinic, Dr-gummy Dietary Supplement US, Scops.ai, WLC International, Healthstay.io) — I’ve been the bridge between innovation and market success. 📣 Clients Say: “Ashraf did an exceptional job on the business plan for a generic medication factory in Africa. His insights and professionalism were impressive.” – Zayed Bennani “Ashraf is extraordinary! Passionate about healthcare and business growth strategy.” – Vanessa Thomas “Ashraf is AMAZING! A creative problem solver and dedicated professional.” – Jack Stine If you’re tired of wasting resources on sales teams that don’t deliver, or consultants who give you “activity” instead of results — let’s talk. I’ll bring my $1.7B sales experience, $22M fundraising success, and proven track record to grow your business in the healthcare and pharma space. I look forward to our partnership Sincerely Ash

🚀 Top Rated Virtual Assistant | Purchasing, Data Entry & Excel Support I help businesses stay organized and efficient by handling purchasing, data management, spreadsheets, and day-to-day administrative operations with precision and reliability. I am a Top Rated freelancer with a 100% Job Success score, and I have supported businesses with purchasing coordination, accounting administration, financial tracking, travel booking, and operational support. Clients often highlight my attention to detail, communication, and reliability, which allows them to focus on growing their business while I manage the operational tasks behind the scenes. 💼 What I Can Help You With 📊 Data Entry & Spreadsheet Management 📈 Excel & Google Sheets organization 📊 Data cleanup and formatting 📑 Spreadsheet reporting and trackers 📂 Large dataset organization 📦 Purchasing & Procurement Support 📨 Supplier communication 📋 Purchase order coordination 🤝 Vendor management support 🚚 Order tracking and logistics follow-ups 📋 Administrative & Operations Support 🗂 Virtual assistant tasks 📁 Business documentation and organization 📊 File and data management ⚙️ Process tracking systems ✈️ Travel & Scheduling Support ✈️ Travel booking coordination 📅 Calendar and scheduling assistance 📞 Administrative coordination ⚙️ Tools & Platforms 💻 Microsoft Excel – data organization, reporting, and spreadsheet management 📊 Google Sheets – trackers, data management, and collaborative reporting 📁 Google Workspace – Google Docs, Sheets, Drive, Gmail, and collaborative workflows 💳 Spendesk – expense management, invoice processing, and purchase tracking 📦 Amazon & Alibaba – supplier sourcing, purchasing coordination, and order management 🚚 UPS & DHL Customs Clearance – shipment coordination, customs documentation, and logistics follow-ups ✈️ Booking – travel booking coordination and reservation management 🗂 Microsoft Office – documentation, reporting, and administrative workflows 📑 Financial tracking spreadsheets – expense tracking, operational reports, and structured business data management 🤝 Why Clients Work With Me ✔ Strong attention to detail ✔ Reliable communication and responsiveness ✔ Efficient spreadsheet and data management ✔ Organized operational support My goal is simple: to help your business run smoothly by taking care of the operational and administrative details. 📩 If you need a dependable Virtual Assistant, Purchasing Support Specialist, or Data Entry Expert, I would be happy to support your team.

Operations & Logistics Specialist with 3+ years of experience supporting transportation and delivery operations for a U.S.-based company. I specialize in shipment coordination, order monitoring, driver communication, issue resolution, and workflow management. I help businesses keep operations running smoothly by ensuring accurate documentation, proactive follow-up, and clear communication across teams. My experience includes monitoring active orders, coordinating with drivers and contractors, tracking deliveries, managing updates, and resolving issues before they impact service. I am highly organized, detail-oriented, and comfortable working in fast-paced remote environments. I take ownership of tasks, communicate effectively, and focus on delivering reliable results. Core Skills: • Logistics Operations • Transportation Coordination • Dispatch Support • Shipment Tracking • Driver Communication • Data Entry & Documentation • Email & Calendar Management • Spreadsheet Management (Excel & Google Sheets) • Administrative Support • Process Improvement • Customer Support • Remote Team Collaboration If you need someone dependable, proactive, and committed to keeping your operations efficient and organized, I would be happy to support your business.