I have more than 5 years of Travel Associate role in a BPO company. I’ve handled customer support for flights, rental cars, and hotel reservations for an online booking company. I’ve worked with the company’s Escalations Team for 2 years doing research works for escalated cases.
I worked as an Email Support Specialist for a financial technology company. I handled technical support for app-related concerns and other money-related transactions using Zendesk. Expert with billing inquiries and credit transactions.
Also, I have worked as a Quality Assurance Analyst evaluating end-to-end transactions. Provide feedbacks to agents on how they can improve their skills and retain their strengths. In-charge of analyzing data and reporting. Knowledgeable in using Excel, MS Teams, Outlook, and other MS Office Applications. Specialized in Customer Journey Mapping and Root Cause Analysis. In-charge of weekly reporting and calibration with the client.
I have worked online as a Guest Experience Specialist for a property management company (Airbnb). I'm in-charge of tenant communications (email and phone handling). Preparing arrival information for the guests and coordinating with cleaners and handymen regarding fixing broken items in the property.
Experienced Finance Administrator skilled in handling purchase invoices, recording payment journals, and performing bank reconciliations in Microsoft Dynamics (MD) and Xero. Proficient in preparing expense reports, managing budgets, and supporting financial forecasting to ensure accurate and reliable financial records.
Zendesk
Hospitality & Tourism
Email Communication
Data Entry
Customer Support Plugin
Customer Service
Business Management
Spreadsheet Software
Company Research
Roslin D.
Bhopal, India
$10/hr
4.7
6 jobs
Hi! This is Roslin. Writing about my travels has become my passion ever since we started exploring the world. We have been to France, Switzerland, Mauritius, Jordan, Indonesia, and Thailand and Lived in Malaysia, Maldives, Seychelles, Bahamas, India and Bahrain. I write informative, SEO centred, travel content. I have experience in developing WordPress websites. Check my website travelandlifewithroaz as a portfolio showcasing my writing and website building with Elementor. I have worked in the hospitality industry for 7 years and worked in tour booking for 2 years. You can ask for my sample work and if satisfied, we can go ahead and work on your project. Contact me to discuss your requirements.
Travel
Travel Itinerary
Travel & Hospitality
Travel Writing
Travel Planning
Travel Video
Search Engine Optimization
Instagram Reels
Canva
AI Content Writing
AI Content Creation
Travel Photography
Food Photography
Graphic Design
Blog Writing
SEO Writing
Content Writing
Blog Content
Online Research
WordPress Website
Yasmina E.
Motril, Spain
$15/hr
5.0
3 jobs
Hospitality Virtual Assistant specializing in guest relations, customer support, travel coordination, admin tasks, and multilingual communication
Hospitality
Customer Service
Administrative Support
Travel Planning
Data Entry
Travel & Hospitality
Dejan B.
Novi Sad, Serbia
$20/hr
4.9
209 jobs
Hello everyone! I’m an experienced content writer, strategist, and editor specializing in the travel and hospitality sector.
I don’t just write. I also edit and improve content so it actually works. That can mean starting from scratch, or taking something that already exists and making it clearer, cleaner, and more natural.
I have a large body of work, both online and published, and a spotless client rating.
Feel free to reach out with any questions or project ideas.
Travel & Hospitality
Content Writing
Article Writing
Hospitality & Tourism
SEO Writing
Travel Itinerary
Travel Planning
Lifestyle & Travel
WordPress
Blog Content
Blog Writing
Business Travel
SEO Localization
Ghostwriting
Research Documentation
Gabriel D.
Del Mar, California
$30/hr
5.0
5 jobs
I am a seasoned globetrotter who has traveled to all 50 US states and more than 110 countries worldwide. In my travels, I have flown more than 100 different airlines to more than 200 airports worldwide. I have leveraged my vast knowledge of credit card miles and points to make my travel obsession possible. I have managed corporate travel programs and redeemed over 50 million points/miles across Amex, Chase, Capital One, Citi, and Wells Fargo cards on flights and hotels, focusing on maximizing value. My concierge service takes my experience and puts it in your hands, from building a personalized credit card strategy to booking trips, planning an itinerary, and managing the airport experience.
I am offering the following services:
1. Booking Service: Unlocking the Best Value for Your Travel Dreams
* Effortless Booking: We handle all your reservations – flights, hotels, rental cars, entertainment, and dining – tailored to your preferences and budget.
* Points & Miles Mastery: We strategically utilize your existing points, miles, and credits, ensuring optimal value and maximizing your rewards.
* Comfort is Key: We prioritize your comfort by securing preferred seats, managing baggage, arranging upgrades, and ensuring lounge access wherever possible.
* Strategic Approach: We leverage "outside-the-box" tactics like positioning flights, mile transfers/purchases, strategic use of one-ways, and exploring "skipped leg" opportunities (where appropriate) to uncover hidden savings and unique itineraries.
* Global Expertise: We provide essential travel information, including visa assistance, currency exchange guidance, voltage adapter recommendations, and real-time travel warning notifications.
2. Monitoring Service: Staying Ahead of the Curve
* Points & Miles Tracking: We diligently monitor your loyalty program balances, ensuring you never miss an opportunity to redeem your rewards.
* Credit & Promotion Management: We track flight, hotel, and credit card credits, along with exclusive promotions and upcoming expirations, so you can take full advantage of every offer.
* Perks & Status Monitoring: We keep a watchful eye on your membership perks and elite statuses, reminding you of their benefits and ensuring you receive the recognition you deserve.
3. Concierge Service: Your Wish is Our Command
* 24/7 Support: We're available around the clock to assist you with any travel-related needs, from last-minute changes to unexpected emergencies.
* Destination Curation: We provide personalized destination research and recommendations based on your interests and travel style.
* Custom Itinerary Design: We craft detailed and customized itineraries, ensuring every day is filled with enriching experiences.
* Price Drop Monitoring: We continuously monitor your bookings for potential price drops, securing refunds or rebooking you at lower rates whenever possible.
* Disruption Management: We proactively monitor for flight delays and disruptions, making necessary adjustments to your itinerary to minimize impact.
* Bonus & Upgrade Maximization: We sign you up for account bonuses, explore status matches, and pursue upgrade opportunities to enhance your travel experience.
* Special Requests & Arrangements: We arrange special requests and services at hotels, from private cabanas to personalized amenities.
* Personal Shopper & Deal Finder: Need something specific on your trip? We act as your personal shopper and deal finder, sourcing unique items and securing the best prices.
4. Financial Service: Optimizing Your Travel Investments
* Strategic Credit Card Planning: We develop a personalized credit card strategy tailored to your spending habits and travel goals, maximizing your return on every dollar.
* Program Recommendations: We suggest new cards and loyalty programs based on your spending patterns and current offers, ensuring you're always earning the most valuable rewards.
Travel
Market Research
Travel & Hospitality
Travel Itinerary
Travel Writing
Travel Planning
Leisure Travel
Travel Advice
Financial Consulting
Destination Rewards Loyalty
Loyalty Marketing
Affiliate Marketing
Maria Paula G.
Ibague, Colombia
$12/hr
5.0
30 jobs
I'm Maria Paula,
💻💼 virtual assistant: I'll help with time consuming task getting the best results.
Some of the activities that I carry out are the following:
-Reliable documents editing.
- English to Spanish translation.
- Emails Manager.
-Social Media Manager.
🌍📅🛫Passionate travel organizer with 10+ years of experience planning trips worldwide. I specialize in personalized itineraries, handling everything from flights and stays to unique local experiences. Whether it’s a solo adventure or a group getaway, I make travel stress-free and unforgettable.
Travel
Scheduling
Phone Communication
Booking Services
Virtual Assistance
Translation
Microsoft Excel
Email
Travel Advice
Finance & Banking Chatbot
Booking Website
Customer Satisfaction
Customer Service
Concur
Travel Itinerary
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