As a Full-Stack Engineer turned ServiceNow Developer, I bring a software engineering mindset to the platform. I build custom applications and deep integrations that go way beyond basic configuration.
While many can handle basic administration, I bring an architectural mindset to ServiceNow. Having engineered external systems that scale to 1M+ users, I apply that same rigor to your instance to ensure it is scalable, clean, and custom-fit for your business.
Why I’m a different kind of developer:
✅ Engineering DNA: I build Scoped Apps and UI Builder workspaces with the precision and logic of a React/Node.js developer.
✅Integration Specialist: I thrive on complex Scripted REST APIs, connecting ServiceNow to your entire tech stack seamlessly.
✅Code Quality: I write performant GlideScript and TypeScript designed to solve problems today without creating technical debt tomorrow.
✅Process Driven: I bridge the gap between "out-of-the-box" limitations and your actual business requirements.
I dedicate myself to one major project at a time to ensure your architecture gets my full focus. If you need a developer who thinks like an architect, let’s connect!
Scripting
ServiceNow
Full-Stack Development
AngularJS
TypeScript
JavaScript
React
PostgreSQL
Web API
n8n
AI Product Management
System Automation
Abinet T.
Addis Ababa, Ethiopia
$15/hr
5.0
80 jobs
I am a Senior QA Automation Engineer and Scripting Specialist with 6+ years of experience delivering high‑quality solutions across web, mobile, and backend systems. My expertise spans Python, Java, JavaScript, TypeScript, and C#, and I design scalable automation frameworks using Playwright, Selenium, Cypress, Appium, K6, Jenkins, and JUnit.
Beyond traditional QA, I bring a diverse portfolio of projects, from Shopify storefronts and Shop.app flows to AI annotation, model training, and data pipelines. I excel at performance testing, CI/CD integration, and DevOps practices, ensuring automation is not only functional but also production‑ready. My work includes advanced data processing (Pandas, SQL, Excel/Google Sheets, JSON, OCR, image/PDF conversion) and AI‑assisted automation that accelerates testing and improves accuracy.
I’ve led QA initiatives on complex platforms, collaborated on Tokola projects, and delivered freelance solutions that consistently earned top ratings. Whether it’s edge‑case mobile QA, biometric endpoint validation, or AI workflow automation, I combine technical depth with a proactive mindset to drive reliability, efficiency, and innovation.
Scripting
Web Crawling
Data Extraction
Python
Data Mining
Web Scraping
Performance Testing
Automation Framework
Data Cleaning
QA Automation
Software QA
AI Bot
Selenium
Google Sheets Automation
Automation
Misgana D.
Addis Ababa, Ethiopia
$25/hr
5.0
7 jobs
A ServiceNow Solutions Engineer with 8+ years in IT and 5+ years dedicated to ServiceNow®, I help enterprises and government agencies simplify complex workflows into scalable, AI-powered solutions that cut costs and improve performance.
While I specialize in ITSM, CSM, and Source-to-Pay (S2P), my expertise extends across the wider ServiceNow® ecosystem. I have delivered solutions in areas such as:
• HR Service Delivery (employee onboarding, case management, portals)
• Integrated Risk Management (IRM/GRC) (compliance automation, policy management, risk reporting)
• IT Operations Management (ITOM) (discovery, service mapping, event management)
• Application Development (scoped apps, App Engine Studio, Creator workflows)
• AI & Automation (Now Assist, Virtual Agent, Agent Assist, Flow Designer, ATF)
• Integrations (REST/SOAP APIs, CTI/IVR with Twilio, third-party business apps)
This breadth ensures I can support end-to-end ServiceNow® programs, from IT and risk to HR and procurement, and tailor solutions to your unique business needs.
________________________________________
✅ How You Benefit When We Work Together
• Faster delivery with end-to-end implementations across multiple ServiceNow® domains
• Improved adoption through custom portals, workspaces, and user-focused experiences
• Future-ready systems with extensible automation and scoped app development
• Smarter operations powered by AI Search, Now Assist, Virtual Agent, AI Agent
• Integration of ServiceNow® with your existing business systems for seamless workflows
• Peace of mind from UAT support, documentation, training, and process optimization
________________________________________
⚙️ ServiceNow® AI Agent Development, Training & Consultation
With ServiceNow’s latest AI capabilities, including AI Agent, Now Assist, and AI Search, I help organizations transform their ServiceNow platform into an intelligent, self-learning system that enhances user experience, speeds up resolution, and reduces operational costs.
Whether you’re just starting your AI journey or looking to scale existing automation, I offer:
AI Agent Development & Implementation
• Design, build, and deploy AI Agents for different use cases
• Configure and fine-tune Agent actions, intent recognition, and decision flows
• Integrate AI Agents with Virtual Agent, Flow Designer, and Now Assist
• Customize and extend AI behavior through ServiceNow AI Agent Studio
AI-Powered Workflow Optimization
• Enhance existing workflows
• Automate repetitive tasks through contextual AI-driven actions
• Enable smarter decision-making with recommendations and conversational insights
AI Agent Training & Enablement
• Tailored workshops on AI Agent setup, configuration, and integration
• End-to-end enablement for ServiceNow admins, developers, and business analysts
• Hands-on exercises for building and maintaining intelligent workflows
AI Strategy & Consultation
• Evaluate current ServiceNow maturity and identify AI-readiness opportunities
• Develop a roadmap for AI adoption
• Align AI capabilities with measurable business goals and ROI targets
________________________________________
📚 ServiceNow® Training & Enablement
Alongside consulting and development, I provide custom ServiceNow® training for:
• New employees onboarding to the platform
• Teams learning specific applications like ITSM, HRSD, CSM, IRM, or S2P
• Professionals new to ServiceNow® who want strong fundamentals
• Organizations seeking advanced sessions on automation, ATF, integrations, or Virtual Agent
Training is available in live sessions (remote or onsite) or blended formats. Each session includes interactive labs, Q&A, and practical exercises so participants gain lasting skills and confidence.
I have trained 30+ professionals across sectors, helping teams achieve adoption faster and boosting overall productivity.
________________________________________
🎓 Certifications You Can Rely On
• ServiceNow® Certified System Administrator
• Certified Implementation Specialist – ITSM
• Suite Certification – Now Assist for ITSM Pro Plus Suite
• AI Agent – Delivery Accreditation
• Now Assist Executive
• Now Assist for Creator – Implementation Delivery Accreditation
• Salesforce Administrator
You can view all my ServiceNow® certifications in the Certifications section of my Upwork profile.
________________________________________
💼 Why Clients Choose Me
I don’t just deliver technical solutions. I help you align ServiceNow’s broad capabilities with your business goals, ensuring measurable ROI, reduced costs, and higher adoption across the enterprise.
________________________________________
Let’s collaborate to unlock the full potential of ServiceNow®, across IT, HR, Risk, Procurement, and beyond, with AI, automation, and proven expertise.
Scripting
Automation
ServiceNow
Form Development
Web Portal
REST API
IT Service Management
Solution Architecture
Solution Architecture Consultation
API Integration
AngularJS
Business Process Automation
Configuration Management
Training
Governance, Risk Management & Compliance
Geleta M.
Addis Ababa, Ethiopia
$6/hr
5.0
1 jobs
I am happy to introduce myself as a versatile professional focusing on video editing, and YouTube thumbnail design. I am confident that my skills and expertise will allow me to provide excellent results for my clients.
As a professional data entry specialist, I pay keen attention to detail and ensure that tasks are completed successfully. I have a good command of MS Word, Excel, and PDF, which makes me good at typing, formatting, and processing data. I make sure I pay close attention to details to produce quality work within project deadlines. I will assist you in optimizing your data processes and enhancing productivity.
Skilled in creating compelling and visually stunning videos by utilizing various editing techniques, transitions, effects, and color grading.
Creative and skilled in designing eye-catching YouTube thumbnails that attract viewers' attention and increase click-through rates.
Thanks for taking the time to read my overview. If you have a project or an idea in mind, you may contact me to figure out together how I can help you make it a reality
Video Editing
YouTube Thumbnail
YouTube Shorts
Logo Design
Motion Graphics
YouTube Development
CapCut
Adobe Premiere Pro
Affinity Designer
DaVinci Resolve
AI Image Editing
AI Content Editing
AI Content Creation
Sumeya F.
Harar, Ethiopia
$15/hr
5.0
1 jobs
Your finance channel has one job: make complex money topics impossible to stop watching.
That's harder than it sounds. Most finance videos lose 60% of viewers in the first 2 minutes — not because the topic is boring, but because the script is.
I write YouTube scripts that fix that.
I specialize in finance and business channels — investing, personal finance, budgeting, stocks, crypto, entrepreneurship, and economic explainers. I understand how money topics work, how to simplify them without dumbing them down, and how to structure a video that keeps viewers watching until the end.
What I deliver:
✅ Hook that grabs attention in the first 30 seconds
✅ Clear, jargon-free explanations your audience actually understands
✅ Storytelling structure that builds curiosity and holds retention
✅ SEO-informed video angles and title suggestions
✅ CTA that converts viewers into subscribers
I write for:
— Personal finance & budgeting channels
— Stock market & investing content
— Business & entrepreneurship creators
— Faceless finance channels
— Financial education & explainer videos
Every script comes fully formatted, ready to record, with b-roll suggestions included.
Fast turnaround. Unlimited revisions until you're satisfied. Simple communication.
Message me your channel link and topic — I'll tell you exactly how I'd approach your script.
Scripting
Script
Scriptwriting
Creative Writing
Content Writing
AI Content Writing
AI Writing Generator
SEO Writing
YouTube Automation
Finance
Business
YouTube Marketing
Senait A.
Addis Ababa, Ethiopia
$7/hr
5.0
1 jobs
✅ TOP RATED PLUS ELITE SCRIPT WRITER SPECIALIST
✅ scriptwriting has always been my passion — and if it's not exactly your thing, I'm here to help!
I guarantee you'll be 100% satisfied with my work!
I can help you with:
✅Script Writer
✅Social Media Manager
✅SEO Script Writer
✅Creative Writer
✅Article Writing
I’ve also written Blogging,Website Content and many other projects.
You can view examples of my work in my portfolio.
Let’s chat! :)
Scripting
Scriptwriting
Creative Writing
Writing
Microsoft Word
Proofreading
Marketing Advertising
Editing & Proofreading
Advertising Design
Social Media Advertising
Brand Design
Content Writing
Script Coverage
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Summa Linguae
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