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Experienced VMware Consultant with over 10 years in IT infrastructure and network virtualization, specializing in NSX, SDDC, and complex cloud migration projects. Proven track record leading enterprise-level implementations, technical support, and enablement strategies across diverse environments. Certified in VMware (VCIX, VCAP, VCP), TOGAF, and ITIL, with strong technical leadership and mentoring skills. Fluent in English and Arabic, with a passion for helping organizations modernize their infrastructure with cutting-edge virtualization solutions.

CCIE #24477 | 20+ Years of Experience Delivering Enterprise-Grade IT Solutions I’m a results-driven Senior Solutions Consultant with over two decades of proven experience in Network Infrastructure, VoIP, Unified Communications, Contact Center (UCCE/UCCX), Cisco Telepresence, and Security solutions. I specialize in designing, deploying, and supporting end-to-end enterprise IT ecosystems that drive performance, reliability, and scalability. With deep technical expertise across Cisco, Microsoft Teams, and AudioCodes, I help organizations optimize collaboration, strengthen network resilience, and enhance customer experience through modern, secure, and cost-effective architectures. ________________________________________ 🧭 Core Expertise Network & Connectivity • Design and implementation of Wired/Wireless Networks, SD-WAN, SD-Access, and Meraki solutions. • Proficient with Cisco Routers, Switches, and Voice Gateways (VGs) across multiple platforms. • VMware vSphere/vCenter setup and management. Unified Communications & Collaboration • End-to-end deployment of Cisco UC, HCS, and Telepresence solutions: o CUCM, CUCME, CUCMBE, CUBE, SME, Unity Connection, IM&P, Expressway, and Prime Collaboration. o Hosted Collaboration Solutions (HCS) including UCS servers, CUCDM, and CUBEs. o Cisco Meeting Server (CMS), VCS, and Webex Collaboration & Contact Center. • Integration of Microsoft Teams with AudioCodes Mediant SBCs. • Extensive work on Voice, Video, and Presence technologies. Contact Center (CX) Solutions • Design and support for UCCE/UCCX deployments including: o ICM, CUIC, CVP, PG, CTI, Finesse, SIP Proxy, and associated voice gateways. o Custom Voice XML application integration and 3rd-party system integration (recording, billing, FoIP, etc.). • Expertise in SQL Administration for CUCM and UCCE environments. Security & Monitoring • Hands-on experience with Cisco ASA Firewalls, Cisco ISE, and advanced network security features. • VPN, L2TP, and Firewall security configurations for Cisco ISR and ASA series. • Implementation of network monitoring/reporting tools such as SolarWinds, integrated with voice and network systems. Operational Excellence • Skilled in change management, release management, and system optimization across multi-platform environments. • Strong troubleshooting background for VoIP protocols (SIP, H.323, MGCP, SCCP) and analog/digital signaling (E1/T1, ISDN, QSIG). ________________________________________ 🚀 What You Get Working With Me ✔ Enterprise-grade expertise backed by CCIE certification and 20+ years of hands-on experience. ✔ Proven success designing and maintaining global-scale, mission-critical systems. ✔ Commitment to quality, uptime, and customer satisfaction. Let’s collaborate to architect and deliver secure, high-performance IT and communication solutions that move your business forward.

CCIE #42303 | Fortinet Security Architect | Microsoft Teams, Azure Cloud & AI Certified Solution Consultant Team Lead With over 18 years of experience, I specialize in designing, implementing, and supporting enterprise-grade Network, VoIP, Unified Communications (UC), Contact Center (UCCE/UCCX), Telepresence, Security, SD-WAN, SASE, and Cloud solutions. I help organizations modernize their communication infrastructure, optimize performance, and enhance security and reliability across multi-vendor environments — from on-prem to hybrid and cloud. ________________________________________ ⚙️ Areas of Expertise 🔹 Cloud & Microsoft Ecosystem • Designing and administration of Office 365 tenants, Azure Cloud, and Microsoft Entra ID (Azure AD) solutions. 🔹 Unified Communications & Collaboration • Design, implementation, and troubleshooting of Microsoft Teams, AudioCodes Mediant, Sonus/Ribbon, Oracle Acme SBCs, Cisco Call Managers (CUCM, CUCME, CUCMBE, SME), Cisco Unity, IM&P, Expressway, CUBE, and Prime Collaboration. • Extensive experience with Cisco Hosted Collaboration Solutions (HCS), UCS (B & C Series), and CUCDM. • End-to-end setup of Cisco Telepresence (Codecs, TMS, CMS, VCS, Expressway) and Webex Collaboration platforms. • Designing and supporting hybrid environments integrating Microsoft, Cisco, Zoom, 3CX, and Multi-Vendor collaboration solutions • Designing and supporting scalable open-source VoIP solutions like FusionPBX, Asterisk, FreePBX, ASTPP Billing, and integrating them with various communication platforms like Twilio, Telnyx, and different other communication channels and tools. 🔹 Contact Center & Voice Integration • Strong background in Cisco On-premises contact center UCCE and UCCX ecosystems including ICM, CVP, CUSP (SIP Proxy), PG, CTI, Finesse, CUIC, and other critical components. • Designing, implementing, and supporting Mutli-Vendor Cloud Contact Center Solutions including Cisco Webex Contact Center, Genesys Cloud, Microsoft Dynamics, and Anywhere365. • Designing, implementing, and supporting open-source cost effective contact center solutions like VICIdial. • Integration with voice recording, billing, XML, and 3rd-party applications (Verint, Nice, Qfiniti, Carin, VPI, etc.). • Skilled in Voice XML, SQL troubleshooting, and multi-vendor interoperability. 🔹 Protocols & Connectivity • Deep expertise in different network routing and switching protocols. • Deep expertise in VoIP Protocols SIP, H.323, MGCP, Skinny, and Fax over IP. • Skilled in E1/T1 R2, ISDN PRI/BRI, and QSIG trunk configurations. 🔹 Networking & Security • Expertise in wired and wireless network infrastructure solutions including Cisco switches, routers, VGs, Fortinet SD-WAN & SASE, ZScaler SASE, VPNs, and L2TP security. • Solid understanding of Cisco ASA, ISE, Fortinet, Palo Alto Firewalls, HAProxy, and F5 Reverse Proxies. • Hands-on experience with VMware vSphere & vCenter, SolarWinds, and network monitoring integrations. 🔹 Operational Excellence • Skilled in change management, release management, and system optimization across multi-platform environments. ________________________________________ 🚀 What I Deliver ✅ Scalable, secure, and high-performance Network, Cloud, and collaboration architectures ✅ Smooth migrations and hybrid integrations (on-prem ↔ cloud) ✅ 24/7 reliability through proactive monitoring and optimization ✅ Expert troubleshooting and post-deployment support ________________________________________ If you’re looking for a seasoned consultant who can design, build, and secure your Infrastructure and communication ecosystem end-to-end, I’d be glad to help you achieve it efficiently and cost-effectively.

Deep experience at Systems and Network administration, Helpdesk, Technical Support, all Windows versions and Windows server issues, Microsoft Cloud, Microsoft products ( Office365, Active directory, Microsoft Exchange, SCCM, OneDrive, SharePoint, Microsoft Azure), Virtualization, and Remote Support through Email, Phone, Ticketing system, Chat. MDM Expert ( Mobileiron, BlackBerry, VM-Ware workspaceone, Microsoft Intune, Scalefusion, JAMF Pro. Cisco Meraki, Hexnode MDM, Addigy, Samsung Knox, SOTI MobiControl .. etc) Manage and Deploy all needed MDM solutions (On-prem - Cloud) also open source MDM like MicroMDM also provide guidance on how to use it, create a professional user guide for any solution, provide support for complex cases, let you know what is the best MDM for your environment based on your needs. Office 365 Consultant (Anything and Everything about Office 365) -Design, construct, configure, and maintain all facets of an Office 365 Tenant. -Providing Office 365, Exchange Online, Teams, SharePoint, and OneDrive consulting, deployment, migration, troubleshooting and advice. -Specialties: Office 365, SharePoint, Exchange, PowerApps, Flow, Teams, AD, AIP, Intune, Azure, .NET.

With over 6 years of hands-on experience managing complex IT environments, I specialize in deploying, securing, and optimizing infrastructure across Windows Server and Linux-based systems, both on-premise and in the cloud. I’ve built, maintained, and scaled critical services for fast-growing businesses, from high-availability web servers and SQL databases to endpoint protection and remote monitoring systems. Here's what I specialize in: Servers & Virtualization: Expert in managing Windows Server (2012R2, 2016, 2019, 2022) and Ubuntu/Debian servers across DEV, STAGING, UAT, and PROD environments. Highly experienced in deploying, performing in-place upgrades, optimizing performance, and live migrating VMs hosted on Hyper-V and VMware. Strong focus on high availability, failover clustering, replication strategies, storage optimization (NTFS/ReFS), and full infrastructure documentation with redundancy and business continuity planning. Infrastructure & Cloud: Proficient in designing and managing infrastructure including Nginx and Apache web servers, reverse proxy configurations, load balancing, and SSL management using Let’s Encrypt and Certbot. Experienced in DNS and domain management across Cloudflare, IONOS, and Namecheap, including routing, caching, and security layers. Skilled in provisioning and managing cloud environments on Microsoft Azure and Oracle Cloud Infrastructure (OCI), including VM deployment, networking, storage, and cost optimization. Automation & Scripting: Advanced experience in PowerShell, Bash, and Ansible to automate patch management, reporting, system health checks, backup operations, and full infrastructure deployment. Built scheduled and event-driven automation using CRON, Windows Task Scheduler, WSUS, and RMM platforms. Focused on reducing manual workload, improving consistency, and ensuring repeatable, error-free operations across environments. Security & Monitoring: Configured and managed enterprise-grade security solutions including Bitdefender GravityZone, Microsoft Defender for Endpoint, Huntress, SentinelOne, and CrowdStrike. Experienced in threat detection, incident response, endpoint hardening, and compliance alignment. Performed vulnerability assessments and penetration testing using tools such as Burp Suite, Nmap, and Nessus. Deployed and maintained RMM and monitoring solutions including NinjaOne, ConnectWise, and Microsoft Intune for centralized visibility and proactive system management. Backup & Disaster Recovery: Designed and implemented robust backup and disaster recovery strategies using Veeam Backup & Replication, Hyper-V checkpoints, and SQL backup solutions. Integrated cloud storage such as Wasabi for offsite backups. Conducted regular disaster recovery testing, failover validation, and recovery optimization to ensure data integrity and minimal downtime across both physical and virtual infrastructures. Vendor & Client Collaboration: Worked closely with solution providers including Bitdefender, ConnectWise, Wasabi, NinjaOne, and Microsoft partners to optimize tooling, streamline operations, and secure cost-effective solutions. Experienced in vendor negotiations, solution architecture alignment, and delivering services that balance technical performance with business requirements while maintaining clear and professional client communication.

"Hello, I am an experienced IT administrator with expertise in Microsoft 365, Windows server administration, Azure Administration,Intune and more. With over 12 years of experience in IT administration and management, I have a proven track record of successfully managing complex projects and delivering high-quality results. Some of my key skills and experience include: Microsoft 365 Administration: Exchange, SharePoint, Teams, OneDrive, Microsoft 365 Defender Windows Server Administration: Active Directory, DNS, DHCP, Group Policy Microsoft Azure VM,WVD Administration, Azure Templates, and Backup Azure AD Management: Conditional Access, SSO, Multifactor Authentication Intune Management and Microsoft Endpoint Manager Firewalls, Antivirus, and Mail Gateways: Bitdefender, Barracuda, Webroot Backup Systems: Azure Backup, Datto, IDrive RMM Tools: Kaseya RMM, Logmein, Splashtop, ConnectWise, TeamViewer, AnyDesk, Autotask Ticketing Systems: Kaseya VSA, BMS, Rave, Autotask, ITarian, Atera, ConnectWise Manage Network Administration and Management: Firewalls, Access Points, Wireless APs, Printers, Scanners Hyper V and VMware ESXI administration I have worked on a variety of projects in the past, including working for multiple MSPs and cloud service providers. In my work, I prioritize clear communication and collaboration with my clients to ensure that we are always aligned on project goals and timelines. If you are looking for an experienced IT administrator who can help you manage your technology infrastructure and ensure that your systems are running smoothly, please don't hesitate to reach out. I look forward to working with you!"