Hire the Best SAP ERP Specialists
in Egypt

I embarked on my journey with Upwork (formerly Odesk) in early 2011, a period that presented its fair share of challenges. Back then, the platform was flooded with employers seeking top-notch contractors at the most competitive rates. Despite the obstacles, I persevered and gradually managed to establish a solid reputation as a trustworthy and highly skilled professional. If you take a closer look at my profile, you'll notice the evidence of my reliability and expertise. One of the key factors that contributed to building a strong rapport between employers and myself was my unwavering commitment to meeting deadlines. Consistently delivering projects on time showcased my dedication to the work and instilled confidence in those who hired me. Moreover, I actively sought out and implemented effective communication methods throughout the collaboration process. By offering various channels of communication, I ensured that employers felt informed and engaged throughout the project's lifecycle. This commitment to open and frequent communication resonated positively with my clients, as reflected in the numerous positive reviews and feedback received. Through perseverance, consistent delivery, and effective communication strategies, I was able to establish myself as a reliable and highly skilled contractor, earning the trust and respect of employers on Upwork. In addition to my accomplishments on Upwork, I have also honed my skills and expertise in SAP Basis, further enhancing my capabilities as a professional. Within the realm of SAP Basis, I have demonstrated proficiency in managing the technical infrastructure of SAP systems. This encompasses activities such as system installation, configuration, monitoring, and performance optimization. My experience with SAP Basis has equipped me with the ability to handle the intricacies of SAP environments, ensuring smooth and efficient operations. Whether it's implementing system upgrades, resolving technical issues, or optimizing performance, I bring a wealth of knowledge to the table. This additional dimension to my skill set has not only broadened my professional scope but has also allowed me to cater to a diverse range of client needs. By seamlessly integrating SAP Basis expertise into my repertoire, I continue to provide comprehensive and top-tier services to my clients on Upwork, further solidifying my position as a reliable and versatile professional in the freelance marketplace.

Technical Support Specialist with 10+ years of professional experience (6+ years directly in technical/IT support and infrastructure roles) across enterprise systems, networking, and multinational customer support operations. Currently at Huawei Technologies (Aug 2024–Present), I provide L1/L2 technical support across the MEA region (15+ countries) for smartphones, PCs, routers, wearables, and smartwatches — via WhatsApp Business, Live Chat, and Slack. My day-to-day covers technical troubleshooting, product and sales support, order/repair tracking, routing customers to service centers, and escalating complex cases to specialized technical and complaints teams when needed. I've handled 27,500+ resolved cases with a consistent 92%+ monthly CSAT score, while maintaining strict SLA compliance. Awarded the Huawei Excellent Individual Award 2024 for performance and SLA adherence. What I bring to your support team: Multi-channel technical support: live chat, WhatsApp Business, ticketing systems, phone L1/L2 troubleshooting: hardware, software, network connectivity issues Hands-on network administration: Cisco routers/switches, firewalls, IDS/IPS, VPN, DNS/DHCP, TCP/IP Customer service: order tracking, escalation handling, complaint resolution, sales support E-commerce/SaaS platform support (Shopify) SAP ERP administration — useful for B2B/enterprise software support Fluent English, native Arabic Certifications: Google IT Support Professional Certificate · Fortinet NSE 1 (Network Security Associate) · ALX Software Engineering Diploma (2023–2024) · B.Sc. Computer Science, Nile Valley University (2010) 📩 Message me — I respond fast and I'm ready to start immediately.

I’m a PSPO I certified Product Team Lead who builds clarity and structure into fast-moving software teams. I specialize in turning vague requirements into clear, actionable plans and leading cross-functional teams to deliver usable, high-impact products on time. I’ve led 13+ SaaS, AI, and ERP projects across MENA, managing 30+ team members (Product, Tech, UI/UX, QA) while implementing Scrum and Kanban company-wide. I set up Jira workflows, build documentation from scratch (BRDs, SRS, user stories), and use data dashboards to keep leadership and teams aligned. My core strengths: 1- Agile transformation & backlog management 2- Product documentation (BRD, SRS, Epics, User Stories) 3- Jira setup, sprint planning, and velocity tracking 4- Process optimization and SOP creation 5- Cross-functional leadership and mentoring 6- Data-driven performance dashboards (Looker Studio + Sheets) If your project lacks structure, visibility, or documentation; I’ll bring order, transparency, and results. Let’s make your product roadmap realistic, measurable, and deliverable.

My expertise includes integrating a wide range of interactive features into fillable PDF forms, such as: - Text fields, checkboxes, and radio buttons - Drop-down menus and date pickers (popup calendars) - Auto-calculation functions - Digital signatures and picture upload capabilities - Field validations (numeric, currency, dates, required fields, character limits, etc.) - Auto-populate fields and custom tab sequences - Print, save, reset, and submit buttons - Page management (adding, extracting, deleting, moving pages) - Editing text or images within PDFs - Creating expandable PDF forms I am dedicated to delivering high-quality, user-friendly PDF forms tailored to meet your requirements. I look forward to the opportunity to contribute to your project.

Professional Summary Results-driven SAP Consultant with expertise in SAP FSM, SAP C4C, and SAP CPI. Specialized in FSM-C4C integration via CPI for seamless customer service. Skilled in BTP, Cloud Applications Studio, and service lifecycle management. Former DevOps Engineer with AWS, Docker, and Kubernetes experience, bringing infrastructure and SAP solution architecture together. Available for freelance SAP projects with a track record of delivering scalable and agile solutions.

Results-driven SAP PM/CS/RS/AIN/ASPM Consultant with 3+ years of experience in SAP implementation, ERP transformation, and global maintenance strategies. Proven track record of delivering 12+ projects across diverse industries, including manufacturing, steel, food, and construction. Expertise in SAP Plant Maintenance (PM), Customer Service (CS), and Asset Management, with a strong focus on strategic alignment, master data optimization, and resource coordination. Recognized for presales excellence, having led successful discovery sessions and demos that secured key contracts. Adept at driving customer success through innovative solutions, comprehensive training, and post-go-live support. Key Strengths • Strategic Thinker: Combines technical expertise with a deep understanding of global maintenance strategies. • Customer-Centric: Builds strong rapport with clients, ensuring their needs are met and exceeded. • Adaptable: Thrives in dynamic environments, delivering results under tight deadlines. • Innovative Problem-Solver: Develops creative solutions tailored to customer requirements. • Proactive Leadership: Takes ownership of projects, ensuring timely delivery and customer satisfaction. • Mentorship: Successfully guided and mentored interns, helping them grow into skilled SAP consultants. • Continuous Learner: Stays updated with the latest SAP technologies and industry trends to deliver cutting-edge solutions.