Hire the Best SAP ERP Specialists
in Egypt

I’m a PSPO I certified Product Team Lead who builds clarity and structure into fast-moving software teams. I specialize in turning vague requirements into clear, actionable plans and leading cross-functional teams to deliver usable, high-impact products on time. I’ve led 13+ SaaS, AI, and ERP projects across MENA, managing 30+ team members (Product, Tech, UI/UX, QA) while implementing Scrum and Kanban company-wide. I set up Jira workflows, build documentation from scratch (BRDs, SRS, user stories), and use data dashboards to keep leadership and teams aligned. My core strengths: 1- Agile transformation & backlog management 2- Product documentation (BRD, SRS, Epics, User Stories) 3- Jira setup, sprint planning, and velocity tracking 4- Process optimization and SOP creation 5- Cross-functional leadership and mentoring 6- Data-driven performance dashboards (Looker Studio + Sheets) If your project lacks structure, visibility, or documentation; I’ll bring order, transparency, and results. Let’s make your product roadmap realistic, measurable, and deliverable.

10+ years of professional experience: 6+ years in technical/IT support, plus a background in administrative and document coordination. Most recently at Huawei Technologies (2 years), supporting the full consumer product range (smartphones, laptops, tablets, wearables, audio, routers) across 15+ MEA countries, with 32,000+ cases resolved and a 92%+ CSAT. What I bring: Presales and aftersales technical support Order tracking, refunds, payments, and delivery follow-up Account and access support (password recovery, account issues) High-volume, SLA-driven multi-channel support: chat, email, ticketing Hands-on with Instadesk, an AI-powered omnichannel ticketing and live chat platform (similar to Zendesk), adopted by my team in recent months Currently studying Zendesk and Shopify (self-paced, hands-on) Fluent Arabic and English Fast learner, reliable, deadline-driven. I'm free to start right away on full-time and long-term engagements, so let's talk about your support needs.

I embarked on my journey with Upwork (formerly Odesk) in early 2011, a period that presented its fair share of challenges. Back then, the platform was flooded with employers seeking top-notch contractors at the most competitive rates. Despite the obstacles, I persevered and gradually managed to establish a solid reputation as a trustworthy and highly skilled professional. If you take a closer look at my profile, you'll notice the evidence of my reliability and expertise. One of the key factors that contributed to building a strong rapport between employers and myself was my unwavering commitment to meeting deadlines. Consistently delivering projects on time showcased my dedication to the work and instilled confidence in those who hired me. Moreover, I actively sought out and implemented effective communication methods throughout the collaboration process. By offering various channels of communication, I ensured that employers felt informed and engaged throughout the project's lifecycle. This commitment to open and frequent communication resonated positively with my clients, as reflected in the numerous positive reviews and feedback received. Through perseverance, consistent delivery, and effective communication strategies, I was able to establish myself as a reliable and highly skilled contractor, earning the trust and respect of employers on Upwork. In addition to my accomplishments on Upwork, I have also honed my skills and expertise in SAP Basis, further enhancing my capabilities as a professional. Within the realm of SAP Basis, I have demonstrated proficiency in managing the technical infrastructure of SAP systems. This encompasses activities such as system installation, configuration, monitoring, and performance optimization. My experience with SAP Basis has equipped me with the ability to handle the intricacies of SAP environments, ensuring smooth and efficient operations. Whether it's implementing system upgrades, resolving technical issues, or optimizing performance, I bring a wealth of knowledge to the table. This additional dimension to my skill set has not only broadened my professional scope but has also allowed me to cater to a diverse range of client needs. By seamlessly integrating SAP Basis expertise into my repertoire, I continue to provide comprehensive and top-tier services to my clients on Upwork, further solidifying my position as a reliable and versatile professional in the freelance marketplace.

✅ Top Rated Data Expert and SQL Developer I help businesses turn messy, disorganized data into clean, reliable insights. With strong understanding of relational databases and hands-on experience in Microsoft SQL Server I write and optimize complex queries including: joins, subqueries, and custom functions, to extract, validate, and transform structured data efficiently. Having worked with several companies across diverse environments, I’m able to communicate to entirely understand your business needs, identifying and fixing data quality issues, troubleshoot and optimize database functions, building queries and piplines that support accurate reporting, and ensuring your data is trustworthy and ready for reporting or analysis. Whether you need a one-time data cleanup, ongoing query support, or help troubleshooting a slow-running database, I can help. If you have a data problem, I’ll help you find the root cause and build a practical, scalable solution.