Hire the Best SAP ERP Specialists
in Egypt

I embarked on my journey with Upwork (formerly Odesk) in early 2011, a period that presented its fair share of challenges. Back then, the platform was flooded with employers seeking top-notch contractors at the most competitive rates. Despite the obstacles, I persevered and gradually managed to establish a solid reputation as a trustworthy and highly skilled professional. If you take a closer look at my profile, you'll notice the evidence of my reliability and expertise. One of the key factors that contributed to building a strong rapport between employers and myself was my unwavering commitment to meeting deadlines. Consistently delivering projects on time showcased my dedication to the work and instilled confidence in those who hired me. Moreover, I actively sought out and implemented effective communication methods throughout the collaboration process. By offering various channels of communication, I ensured that employers felt informed and engaged throughout the project's lifecycle. This commitment to open and frequent communication resonated positively with my clients, as reflected in the numerous positive reviews and feedback received. Through perseverance, consistent delivery, and effective communication strategies, I was able to establish myself as a reliable and highly skilled contractor, earning the trust and respect of employers on Upwork. In addition to my accomplishments on Upwork, I have also honed my skills and expertise in SAP Basis, further enhancing my capabilities as a professional. Within the realm of SAP Basis, I have demonstrated proficiency in managing the technical infrastructure of SAP systems. This encompasses activities such as system installation, configuration, monitoring, and performance optimization. My experience with SAP Basis has equipped me with the ability to handle the intricacies of SAP environments, ensuring smooth and efficient operations. Whether it's implementing system upgrades, resolving technical issues, or optimizing performance, I bring a wealth of knowledge to the table. This additional dimension to my skill set has not only broadened my professional scope but has also allowed me to cater to a diverse range of client needs. By seamlessly integrating SAP Basis expertise into my repertoire, I continue to provide comprehensive and top-tier services to my clients on Upwork, further solidifying my position as a reliable and versatile professional in the freelance marketplace.

Results-Driven Technical Support & Customer Operations Specialist with over 10 years of experience, including 6+ years in IT support, infrastructure, and networking. Currently managing L1/L2 multi-channel technical and e-commerce operations at Huawei Technologies across 15+ MEA countries — successfully resolving 29,000+ cases with a 90%+ CSAT rating and earning the Huawei Excellent Individual Award (2024). Expert in comprehensive troubleshooting for consumer electronics, networking hardware, and e-commerce workflows (including Vmall order tracking and returns), backed by a strong technical foundation in enterprise networking, SAP ERP administration, and modern support platforms like Zendesk and Shopify. Operating in a flexible remote environment with exceptional availability and responsiveness across different time zones. Languages: Arabic (Native), English (Fluent) Core Expertise & Technical Skills: - IT Infrastructure & Networking: Routers, Switches, Firewalls, IDS/IPS, VPN, DNS/DHCP, TCP/IP - E-commerce & Support Platforms: Shopify, Zendesk, LiveChat, Vmall Operations - Enterprise Systems: SAP ERP Administration - Customer Operations & Care: Multi-channel support (WhatsApp, Live Chat, Slack, Email), complex technical escalations, return/refund authorizations, and SLA compliance - Device & Application Support: Consumer electronics (smartphones, laptops, tablets, routers, wearables, audio devices), AppGallery services, and Huawei ID/account management Tools & Platforms: - Support & Ticketing: Zendesk, CC Desk, LiveChat, WhatsApp Business, Slack, Email - E-commerce & Inventory: Shopify, Vmall, Google Sheets - Enterprise & Networking Tools: SAP ERP, network security and routing configurations

Experience in SAP FICO implementation areas such as AP, AR, GL, Cost Center, Fixed Assets, etc. Experience in pre-sales activities. Strong knowledge in the following topics ( SCM, Retail, Manufacturing, HR,Payroll and Project Operations). Certification SAP Certified Application Associate - SAP Business ByDesign Implementation Consultant SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates(2021)

I am a Certified SAP Integration Consultant with hands-on experience in designing, implementing, and supporting enterprise integrations across the SAP ecosystem. My expertise includes SAP Integration Suite (CPI), SAP Field Service Management (FSM), SAP Cloud for Customer (C4C), SAP Business Technology Platform (BTP), and SAP ERP. Throughout my journey, I have worked on real-world integration scenarios involving API-based communication, business process automation, cloud integrations, data synchronization, and system troubleshooting. I enjoy transforming complex business requirements into scalable, reliable, and maintainable integration solutions that create measurable business value. Beyond project delivery, I am passionate about continuous learning and knowledge sharing. I regularly explore emerging SAP technologies, best practices, and architecture patterns, while sharing practical insights, lessons learned, and technical content with the SAP community. I am currently expanding my expertise in SAP BTP Solution Architecture, enterprise integration strategies, API Management, Event Mesh, AI in SAP, and cloud-native integration patterns to help organizations build future-ready digital landscapes. Core Expertise • SAP Integration Suite (Cloud Integration – CPI) • SAP Field Service Management (FSM) • SAP Cloud for Customer (C4C) • SAP Business Technology Platform (BTP) • SAP ERP Integration • API Management & REST/OData Services • Groovy Scripting • Integration Design & Troubleshooting • Business Process Automation I believe successful integration is more than connecting systems—it’s about connecting businesses, enabling seamless collaboration, and building solutions that organizations can rely on. If you’re passionate about SAP Integration, SAP BTP, or digital transformation, I’d be glad to connect, exchange ideas, and explore opportunities to create impactful solutions together.

I help finance teams eliminate hours of manual work — building VBA and Excel automation tools for bank reconciliation, payment matching, and SAP reporting. If your team is spending hours on tasks that should take minutes, I can fix that. Typical projects I handle: → Automate daily bank reconciliation → Build payment matching tools → Clean and structure SAP exports → Build AR/cash flow dashboards in Power BI I don't just do the work — I remove it entirely.

Get your SAP, Zoho, or Custom ERP/CRM at competitive rates with global standards, tailored for your business. 🌍 🏢 I have direct experience working in SAP and Zoho on CRM, integrations, and implementation consulting. 📜 CHECK my profile certifications. 🔷 At SAP ✅ implementation consulting, ✅ 2x SAP certifications in BTP and S/4HANA Cloud. 🟥🟩🟦🟨 At Zoho ✅ Real experience in Zoho CRM and building integrations between internal + external apps. ✅ Gained enough hands-on experience to cover all your business needs From 🌍 enterprise consulting to ⚙️ CRM setups, from 🔗 integrations to 💡 custom dashboards. That’s where I come in: ⭐️ SAP Setup (implementation, integration consulting). Guiding proper S/4HANA Cloud migration. ⭐️ I handle Zoho Apps end to end: integrations, workflows, dashboards. ⭐️ Plus, a web dev + e-commerce background Years of building custom web apps taught me how to connect systems, solve tech problems, and create tools that businesses actually use. 💻 👉🏻 I adapt, customize, and problem-solve until your system runs exactly how you need.