Hire the Best Shiftboard Specialists

I have almost four years of experience in the BPO industry, handling various accounts including technical support, sales, appointment setting, and dispatching. I consistently provide excellent customer service and I'm familiar with many cities and locations across the United States. I have strong expertise in HVAC systems, electrical systems, appliances, and internet/Wi-Fi products in the U.S. market. I was recognized as the Top 1 Seller in my previous company due to my ability to identify customer needs and provide long-term solutions. I am skilled at building strong customer relationships that lead to long-term loyalty and satisfaction. I can work both onsite and remotely, and I am open to flexible schedules.

Starting my carrier as in the freelancing industry as Shopify Store Admin Support. Before I get through I do a lot of Self-Studies to be good on Shopify. I do create my own store as a sample work to my Client. I can say that I am easy to teach and very well good in following instructions, ready to help you in any matter and adjusting to your VA's need. I Can help you more for this following Task. = Create Shopify Store for you Extremely from Scratch = Find Trend Product (Product Research) = Search for Supplier (Aliexpress) = Add Product to Store = Add Product Description = Add Tag = Add Categories = Edit SEO (Inside the Shopify Store) = Add/Edit Product To Google Shopping = Fulfilling Orders = Customer Service = And Willing to Study your platform/Next Task available on your Store or Business. Work for 7 years as Technical Support for a Technology Sales Store. Know how to repair computers, installing peripherals such as computer parts/printers/network devices/firmware/CCTV, etc. , software installing, phone support, remote support, e-mail support and more. And also, handle Customer Service in Returning Items, Refund, Damaged Items And Tracking Of Customer Item Records, and more in Customer Related Task.

I’m a Senior Graphic Designer specializing in **print production, signage, apparel, packaging, and large-format graphics**. I work with print shops, manufacturers, eCommerce brands, and businesses that need artwork that is not only visually strong, but actually **ready to produce**. My experience covers: • Print-ready artwork and production files • DTF, screen printing, embroidery & apparel graphics • Large-format printing, banners, signage & vehicle graphics • Product mockups and customer proofs • Retail Display, POS Design, Planograms • Logos, branding & marketing materials • Packaging and retail graphics • Vectorization and artwork cleanup • Photoshop, Illustrator, CorelDRAW, InDesign & Figma • Production preparation: CMYK, bleed, spot colors, trapping, halftones, separations, etc. I also have hands-on experience working around **Mimaki UV printers, large-format equipment, CNC and laser machines**, so I understand the production side—not just the design side. I’ve worked with print businesses using platforms such as **Shopify and Printavo**, creating customer proofs, preparing artwork, and handling high-volume production work. Whether you need someone to turn a rough customer idea into a polished proof, clean up artwork for production, create a product mockup, or handle ongoing design work for your print shop, I can step in and get it done. **Fast turnaround. Clean files. Production-minded design. Minimal hand-holding.**

💬 Customer Support | 🛍️ Shopify & E-Commerce | 👥 Team Leadership | ⚙️ Logistics | 📝 Compliance Hi, I’m Adora—a customer support professional with 15+ years of experience helping e-commerce and online businesses deliver excellent customer experiences. I’ve progressed from Customer Support Representative to Tier 3 Specialist and Zendesk Ticketing Team Lead. This means I understand customer service from both sides: resolving customer concerns personally and building efficient support operations behind the scenes. 🔍 How I Can Help ✅ Manage customer support through email, live chat, phone, and social media ✅ Resolve order tracking, shipping, return, refund, payment, and subscription concerns ✅ Handle difficult cases and customer escalations professionally ✅ Manage Shopify orders, modifications, fulfillment, and dropshipping concerns ✅ Organize ticket queues, reduce backlogs, and improve response times ✅ Create SOPs, macros, workflows, and knowledge-base articles ✅ Coach agents, conduct QA reviews, monitor KPIs, and coordinate shifts ✅ Work with fulfillment, logistics, payment, and technical teams ✅ Use AI responsibly to improve speed, consistency, and documentation ⚡ Platforms and Tools Shopify • Zendesk • Gorgias • Magento 2 • GrooveHQ • Help Scout • HappyFox • Salesforce • Konnektive • ShipHero • LivePerson • Retool • Slack • Twilio • Asana • Google Workspace • Google Sheets • Zoho Sheets • Canva • ChatGPT • Gemini Notebook 🏆 Experience You Can Rely On • 15+ years in customer support • Frontline, Tier 3, and team-lead experience • High-volume ticket and backlog management • Agent coaching, mentoring, and onboarding • SOP, macro, and knowledge-base development • Complex escalation and cross-team coordination • Accurate Excel and spreadsheet data entry 🛒 Industries I’ve Supported E-Commerce • Fashion and Apparel • Dropshipping • Health and Wellness • Jewelry • SaaS • Mobile Applications • Automotive • Subscription Businesses 💡 What Sets Me Apart I don’t just answer tickets—I look for ways to improve the entire customer support process. Because I’ve worked in frontline support, handled complex Tier 3 cases, and led remote support teams, I can quickly step into your inbox while also identifying recurring issues, workflow gaps, and opportunities to improve the customer experience. I’m known for being: 👌 Professional, empathetic, and detail-oriented 👌 Calm and resourceful when handling escalations 👌 Proactive about checking SOPs and available resources 👌 Focused on both response speed and resolution quality 👌 Comfortable working independently in fast-paced environments 🚀 Bottom Line Whether you need someone to manage your customer inbox, support your Shopify operations, reduce a ticket backlog, coach your agents, or strengthen your customer service processes, I’m ready to help. Let’s talk about your biggest customer support challenge and how I can make your customers happier and your operations more efficient.

I help B2B companies execute high-quality marketing and sales assets that support demand generation, ABM programs, product launches, brand rollouts, and executive communications. Industries: - SaaS - Technology (Aerospace, Defense, Maritime) - Finance and Banking - Energy - Manufacturing - Semi-Conductor - Government - Family Offices My work sits between marketing strategy and creative execution. I partner with marketing teams that need more than production support alone - helping translate campaign objectives, brand standards, and business priorities into creative systems and assets that can scale across teams and channels. Common projects include: • Sales presentations and executive decks • Investor presentations • Whitepapers and gated content assets • Case studies and customer stories • Datasheets and sales sheets • ABM campaign creative • Demand generation assets • Event and conference collateral • Product marketing materials • Brand rollout execution • Landing page and digital campaign graphics Previously, I supported Canva's early marketing organization and have since worked with B2B companies across SaaS, finance, energy, manufacturing, mining, and technology. Many marketing teams already have a strong strategy in place. The challenge is maintaining consistency and execution quality as campaigns, stakeholders, markets, and business priorities evolve. I help bridge that gap by providing: • Marketing-focused design execution • Brand-consistent creative production • Creative direction for campaign and asset development • Cross-channel campaign asset development • Sales enablement design support • Executive and stakeholder communications • Scalable creative systems and workflow structures for growing teams • Brand rollout and governance support during periods of growth or change Asset production: • Presentation Design •PowerPoint and Google Slides • Sales Deck and Documents • Pitch Deck • Whitepaper • Report Design • Case Study Design • Ebook Design • Marketing Collateral • Tradeshow or Event Booths and Graphics • Large-Print Format • Training Manuals • LinkedIn Carousel Content • Blog Infographics • Use-Case Graphics • Ad Creatives • Social Media Templates • Document Templates I work best with: • B2B SaaS companies • FinTech organizations • Energy and industrial companies • Manufacturing organizations • Marketing leaders running ABM or demand generation programs • Teams preparing for funding, product launches, events, acquisitions, rebrands, or growth initiatives Tools: • Adobe Creative Suite • Figma • PowerPoint • Google Slides • Canva • Microsoft Office • Webflow If you're looking for a designer who understands both marketing objectives and execution realities, and can help maintain consistency as your organization grows—I'd be happy to discuss and see how well we can work together!

I am a Logistics & Shipment Coordinator with 12 years of experience in import/export operations within corporate settings and 6 months in e-commerce environments. MY SPECIALIZATION IS TO manage shipment plans accordingly and possibly without delay! My responsibilities * Place bookings with various forwarders * China Supplier Sourcing- ALIBABA * Collect all the shipping vessel schedules * Tracking vessel schedules & resolving delays, * Arrange pickup of cargo from consignee whse and manage timely delivery of cargo to CFS and port. My expertise includes preparing error-free shipping documentation for imports and exports, ensuring customs compliance to avoid causes of delay during processing. *Checking CIPL, Incoterms, and Bill of Lading (BOL) for accuracy. I was an Amazon VA for 6 months, and some of my tasks were below: -Update daily Sales forecasting & Monitor the Inventory Stocks at Amazon. -Create And Issue PO to 3PL China Supplier -Update the Master Production Schedule. -Verifies Supplier invoice amount. -Arrange shipment from China Supplier to 3PL Warehouse (US) and generate 3PL Labels. -Processing and Generating Amazon shipments (SPD/LTL labels.) -Review Inventory Balances and Update Shipment Plans. -create Shipping Inventory Management SOP using Click up. -Develop Google sheets Trackers/Monitorings. -Basic Keyword search volume using Cerebro at Helium10 Skills: - Supply Chain management - Operations coordination, procurement, or purchasing - Logistics support or order management - Inventory tracking in a distribution or product-based business Thank You Winnie