With over 10 years of experience in customer service, I help businesses deliver exceptional support that keeps customers happy and coming back.
I specialize in managing all support channels — email, live chat, phone, and social media — ensuring every customer interaction is handled professionally, efficiently, and with care.
What I bring to the table:
10+ years resolving customer inquiries, complaints, and escalations across multiple industries
Native fluency in both English and Spanish, allowing me to support a wider, more diverse customer base
Proven ability to manage high-volume support queues without sacrificing quality
Strong experience with help desk systems, CRM tools, and ticketing platforms
A calm, solution-focused approach that turns frustrated customers into loyal ones
Whether you're a startup building your support process from scratch or an established business needing a reliable expert to hit the ground running — I'm here to help.
Let's work together to make your customers feel heard, valued, and supported.
Spanish to English Translation
Customer Support
Computer
Data Entry
Team Management
Content Management
Content Moderation
Office Administration
Administrate
Small Business Administration
Denisse G.
Montevideo, Uruguay
$22/hr
5.0
89 jobs
Localization professional with 10+ years of experience supporting multilingual projects across Software, Marketing, iGaming, and Audiovisual media. I combine English–Spanish linguistic expertise with hands-on project coordination, ensuring quality, efficiency, and on-time delivery.
I have collaborated with international language service providers, streaming platforms, and direct clients, contributing to projects that require structured workflows, vendor coordination, quality control, and clear stakeholder communication. My background as a certified translator and reviewer enables me to bridge linguistic quality and operational execution.
My key strengths:
- Localization project coordination & PM support
- Workflow creation, scheduling, progress tracking and communication
- Vendor management
- Translation/Proofreading
- Linguistic Quality Assurance
- AI subtitle post-editing for linguistic accuracy, fluency, and cultural adaptation
- AI Content Editing
- Media Localization
Feel free to message me :)
English to Spanish Translation
Spanish to English Translation
Editing & Proofreading
Subtitles
Content Localization
Software Localization
Medical Translation
Project Management
Copy Editing
Latin American Spanish Accent
Marketing Localization
Localization
AI Content Editing
Caption
Closed Captioning
English
Spanish
Scriptwriting
Dialogue Editing
Subtitle Localization
Valeria M.
Florida, Uruguay
$50/hr
5.0
27 jobs
I help growing companies remove bottlenecks, improve team accountability, and implement scalable systems that make growth sustainable. My focus is on business operations consulting, process documentation, and LMS implementation so teams can work smarter, faster, and with fewer errors.
With 10+ years of experience in operations, business intelligence, and marketing, I have worked with US-based clients across industries from Business Coaches, to Retail & eCommerce Chain owners, iGaming, Hospitality, Construction and roofing franchises.
👉 What I bring to your business:
➡️ Process Optimization: Extracting critical knowledge from people’s heads into clear, documented SOPs and workflows.
➡️ LMS Implementation: Setting up and structuring platforms like Trainual to streamline onboarding, training, and process access.
➡️ Systems Creation: Designing simple, repeatable frameworks for accountability, communication, and performance tracking.
➡️ Cross-Functional and Multi-Cultural Coordination: Experienced in aligning distributed, multicultural teams across multiple functions, ensuring processes work seamlessly across geographies, time zones, and work styles.
➡️ Data-Driven Decisions: Using well-tracked KPIs to guide operational changes and measure success.
➡️ Adaptability: Familiar with EOS methodology and skilled at tailoring best practices to fit each company’s culture.
👉 Services Offered:
📌 Operations and Process Consulting
- Process mapping and workflow design
- SOP creation (written and video)
- Accountability chart development
- Meeting rhythm design
📌 LMS Implementation and Training
- Trainual setup and content migration (other LMS platforms such as Whale, Process Street and LearnWolds supported as well)
- Learning paths and role-specific training modules
- Knowledge base creation and organization
📌 Systems and Tools Setup
- Project management tools (Trello, ClickUp, Asana, Monday.com)
- Automation recommendations and integrations
- Dashboard creation for KPIs and performance tracking
I work closely with leadership teams through discovery sessions, weekly check-ins, and clear deliverables, leaving behind systems that continue to work long after the project ends.
Business Analysis
Process Improvement
Microsoft Office
Google Slides
Canva
Spanish
English
Task Coordination
Presentation Design
Data Analysis
Google Workspace
Marketing Consulting
Marketing Plan
Process Design
Process Documentation
Pablo R.
Montevideo, Uruguay
$80/hr
5.0
181 jobs
🚀 PROVEN RESULTS
Ready to be the next success story on this list?
- Scaled an eBike brand from $60K to $200K/month with a 53% ROAS increase
- 92% revenue growth for a UK DTC supplement brand by restructuring Search
- 1,145% YoY revenue growth for a supplement brand — inventory sold out in 90 days
- 430% revenue increase for a camera retailer while maintaining their ROAS
- 10x lead generation for a national security system provider
- 140% revenue growth for a seasonal retailer with only $20k ad spend
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🎯 WHAT SETS ME APART
- Top 1% PPC expert on Upwork with Upwork Expert‑Vetted badge
- 13+ years of experience driving performance across over 30 industries
- Proven in managing $8.4M+ in media spend last 12 months—including $1.5M for a single account
- Deep expertise in retail (shoes, jewelry, recovery gear, supplements, cameras, souvenirs, eBikes)
- Proven results in SaaS, cybersecurity, money transfer, education, law, and health
- Always on the cutting edge—staying ahead of marketing trends and adopting AI-driven tools and automation to maximize performance and scale
- Google Partner; certified in Search, Display, Video, Shopping & Measurement — with access to beta products and early features
- BA in Marketing & Management, plus postgraduate studies in Big Data
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⚙️ SOLUTIONS I DELIVER
- Google Ads: Search, Shopping, Display, YouTube, PMax and DemandGen.
- Meta Ads: Facebook & Instagram (eComm + Lead Gen)
- LinkedIn Ads: for B2B and high-ticket services
- Amazon Ads: Sponsored Products, Brand & Display campaigns
- Feed Optimization: Google Merchant Center + DataFeedWatch
- Conversion Tracking & Offline Conversions: GA4, GTM, CRM integrations
- Cross-Platform Scaling: unified strategy across all platforms
- Automation & Reporting: Zapier, n8n, Looker Studio dashboards
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💬 WORDS FROM MY CLIENTS
“Pablo has been an incredible asset in helping us scale our Google Ads campaigns. Not only did he help us achieve a significantly lower CPA, but he also did so with impressive efficiency. His expertise and ability to analyze data and optimize campaigns really made a difference.”
— Matt Penman, Co-founder at Beast Bites
“Pablo is truly in the top 1% for any AdWords-related project. I’ve been working with him for years, and he consistently delivers outstanding performance.”
— Ari Friedman, CEO at RitzCamera & Skymall
“We came to Pablo with a neglected account that was losing money. He turned it around and made it profitable. He really cares about getting you results.”
— Stephen Rozo, Co-founder at Mountain Voyage
“Pablo is one of the best Google Media Buyers I’ve worked with. He handled $100k/mo accounts with ease and scaled them by 300% in 90 days. He understands strategy, structure, and how to execute without micro‑management.”
— Brendan Bannister, Director at Natura Labs
“Unlike most contractors, Pablo gets into the minutiae and keeps working to improve performance. He’s always testing, communicating, and collaborating. Truly a pleasure to work with.”
— Stuart, Founder at Invisible World
“We’ve worked with Pablo for 2.5 years. He’s knowledgeable, organized, and consistently delivers great results with Google Ads. He’s reliable, insightful, and always meets deadlines. A+++”
— Yvo, Marketing Director at Sendvalu
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⚡ READY TO SCALE?
If your business is investing $5,000/month or more in paid media and you’re looking for a strategic partner to help you scale with precision and profitability, let’s talk.
I offer flexible engagement models—hourly, retainer, or performance-based—with a strong preference for performance deals where I win when you win.
👉 Send a message or invite me to your job post. Let’s build something extraordinary—together.
YouTube Marketing
Retargeting
Search Engine Marketing
Google Ads
Campaign Reporting
Google Tag Manager
Google Shopping
PPC Campaign Setup & Management
A/B Testing
Google Analytics
Media Buying
Internet Marketing
Marketing Strategy
Digital Marketing Strategy
Microsoft adCenter
Andres C.
Montevideo, Uruguay
$60/hr
5.0
16 jobs
I help startups and SaaS companies achieve SOC 2 and HIPAA compliance efficiently, focusing on what truly matters: controls that operate, evidence that stands and audits that pass without friction.
🔐 What I Deliver:
✔ SOC 2 Type I & Type II readiness (end-to-end)
✔ HIPAA compliance alignment for SaaS environments
✔ Control design, implementation, and validation
✔ Evidence preparation aligned with auditor expectations
✔ Full audit support (requests, walkthroughs, responses)
✔ Vendor Risk Management (VSA, SOC reviews, questionnaires)
🧩 Approach (Execution-Focused & Tool-Agnostic):
I follow a proven, audit-driven methodology that ensures readiness regardless of tooling.
While I have extensive experience with Vanta, Drata, Secureframe, and Thoropass, my approach does not depend on any specific platform.
⚙️ How I Work:
My focus is simple: align controls with auditor expectations while ensuring they are practical, effective and sustainable within your operation.
✔ Audit-relevant controls only (no unnecessary overhead)
✔ Clear ownership and accountability across your team
✔ Evidence-first approach (ready at any point in time)
✔ Continuous alignment with auditor expectations
✔ Fast and structured audit support
🎯 I Can Help You If:
✔You need to get SOC 2 ready without overengineering
✔Your compliance project is stalled or unclear
✔You want to pass the audit on the first attempt
✔You need clean, auditor-ready evidence
✔You prefer a tool-agnostic approach (no forced Vanta/Drata dependency)
💬 Let’s Connect
Send me a message with your current stage (starting, in progress, or audit scheduled), and I’ll help you define the next steps
Cybersecurity Management
Cybersecurity Monitoring
ISO 27001
PCI DSS
NIST Cybersecurity Framework
NIST SP 800-53
GDPR
Compliance
Gap Analysis
Firewall
Cloud Security
SOC 2
Information Security
Alejandro I.
Canelones, Uruguay
$60/hr
5.0
7 jobs
I help prop trading firms and high-risk finance brands scale paid acquisition on Meta & Google in an industry where most advertisers struggle with policy restrictions, account instability, and aggressive competition.
I currently manage paid acquisition for multiple firms, focused on scalable creative testing, clean tracking, and funnels that convert, generating millions in tracked conversion value across multiple trading brands.
↘
Good, so you're interested in reading more... I’m Alejandro, a performance marketer specialized in high-risk acquisition: prop firms, trading/finance offers, fintech lead gen, and other restricted categories where the real challenge isn’t “making ads”… it’s running them consistently while staying inside platform rules.
Right now, I’m managing paid acquisition for multiple prop trading firms + helping fintech brands in their user acquisition efforts. I’m used to what makes this niche different: constant offer cycles, creative fatigue, aggressive competition, and messaging that needs to be policy-aware (without killing conversion).
What I do (and what clients usually hire me for):
→ Meta & Social: I run structured creative testing systems (angles, hooks, UGC/ad-style concepts, USPs, offer framing), plus scaling frameworks that don’t depend on luck. I also give clear creative direction so your design/video team isn’t guessing.
→ Google: High intent capture, query hygiene, and landing page alignment. Especially useful when you want more predictable volume and less volatility than social.
→ Funnel + CRO: Landing page + checkout + onboarding friction. In prop, small fixes here move the whole business.
↘
Most of my work ends up being long-term acquisition partnerships, which is why I’m selective about the projects I take on, usually partnering with founders and teams where I can have a real impact on acquisition and scaling.
If you're a prop firm, trading platform, or finance brand looking for someone who already understands the niche, can plug in fast, and scale while keeping performance stable - let’s talk!
Marketing Strategy
Social Media Marketing
Social Media Lead Generation
Google Ads
Web Analytics
Facebook Ads Manager
Lead Generation
Facebook Advertising
Media Buying
Facebook Ad Campaign
FinTech Consulting
Paid Media
Performance Marketing
Crypto Marketing
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