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I've worked as a Senior Remote Desktop/Network Engineer and Service Desk Manager for several MSP companies based in the Australia and Philippines. Qualification Highlights: Sophos Certified Network Engineer and Sales Consultant StorageCraft(ArcServe) Storage Engineer ConnectWise Certified Engineer/Technician Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - ConnectWise Manage - Halo PSA - Jira RMM: - ConnectWise Automate - NinjaRMM Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - TeamViewer - ConnectWise Vue and ScreenConnect - Remote Desktop Service - Microsoft Quick Assist KB Management System: - IT Glue Phone System: - 3CX (Both on-prem and cloud solution) - Avaya - Cisco Password Manager: - Password Boss - Bitwarden - NordPass - Keeper - Bitwarden - Lastpass - 1Password MDM: - O365 Admin - Microsoft Azure AD (Hybrid or Pure Cloud) - Microsoft Entra - Microsoft Intune - Windows 365 - CIPP Email Data Backup: - SkyKick - Acronis Cyber Protect Cloud Backup - Veeam Backup for O365 Email Security Service: - Microsoft ATP - MimeCast MDR/EDR/XDR platform: - Bitdefender - Huntress - Sophos XDR - BlackPoint Cloud Controlled Networking: - Cisco Meraki - TP Link Omada - Ubiquiti Backup Solutions: - Acronis Cloud Backup - Veeam - Carbonite - Box / Dropbox - OneDrive - Shadow Protect (SPX and ImageManager) AV, Firewall, and anti-spam: - Threatlocker - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream CyberSecurity Vulnerability Management - CyberCNS Managed Router - Sophos XG and UTM - Fortigate Appliance - Mikrotik - Ubiquiti Networks - Cambium Networks - Cisco - PfSense VPN - Sophos Connect - Cisco Connect - OpenVPN Connect My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration (RDS, Print, On-Prem AD, NAS, and File Server) - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - True and Free NAS administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - L2 and L3 Services - Password Manager administration - MFA administration (Microsoft and Cisco Duo) - Mail Migration Solutions, (O365, GSuite and any IMAP related mail service)

With 40,000 Upwork hours of experience and a Top-Rated Upwork badge, I help businesses streamline IT operations, secure networks, and reduce downtime. My expertise includes: - RMM (DattoRMM, NinjaRMM, Kaseya, Continuum, Labtech, N-Able, SyncroMSP) - Ticketing systems (Connectwise, Zoho, Kaseya, AutoTask, Zendesk, Freshdesk) - Password Managers (ITGlue, LastPass, Zoho Vault, Keeper, Password Boss) - Hybrid Identity synchronization(Azure AD Connect sync, Azure AD Cloud sync, Microsoft Entra Connect Sync) - Office 365 (Microsoft Office, OneDrive, SharePoint, Exchange Online) - Windows Server / Active Directory (Setup, Configuration, and migrations) - Network troubleshooting - Configuration, maintenance, and troubleshooting (Unifi, Meraki, Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment) - Email migration (IMAP, Exchange on-premise and Office 365) - Virtualization (VMWare, Hyper-V) - End-user mobile device support (iPhone / Android / Windows) - Antivirus program deployment (Webroot, BitDefender and Sophos) - Backups (Storage Craft, Azure, Acronis, Datto, Veeam, Cloudally) Certifications: Windows 7, Configuration Windows Server 2008, Active Directory Configuration Windows Server 2008, Network Infrastructure Configuration Attended Windows Server 2003, Active Directory Implementation and Administration Training/Workshop Attended Cisco Certified Network Associate Bootcamp I’d welcome the opportunity to discuss how I can contribute to your team. Thank you for your time! Best regards, Jason Dela Cruz

Senior Microsoft 365 & Azure Systems Engineer | MSP Specialist | 15+ Years Experience Need an experienced IT professional who can quickly resolve Microsoft 365, Azure, server, backup, and infrastructure issues with minimal downtime and clear communication? I am a Systems Engineer with over 15 years of experience supporting small businesses, enterprise environments, and Managed Service Provider (MSP) operations. I specialize in delivering reliable IT solutions that improve system stability, strengthen security, and ensure business continuity. Throughout my career, I have supported cloud and on-premise infrastructures, performed complex migrations, managed critical incidents, and provided end-to-end technical support across Microsoft 365, Azure, and hybrid environments. Core Expertise: • Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams, OneDrive) • Microsoft Azure Administration • Entra ID (Azure AD) and Identity Management • Windows Server Administration • Active Directory and Group Policy • Hyper-V Virtualization • Microsoft 365, Exchange, and IMAP Email Migrations • DNS, Domain, and Email Security Management • Backup, Disaster Recovery & Cyber Protection (Acronis, Veeam) • Endpoint Detection & Response (EDR) and Cloud Backup Solutions (Acronis) • ConnectWise, Autotask, NinjaOne, ScreenConnect • cPanel, Plesk, WHMCS, and Web Hosting Administration • WordPress Administration • Network, VPN, and Printer Troubleshooting • Technical Support and Service Desk Operations Certifications & Tools: • Microsoft 365 Certified • Microsoft Azure Fundamentals • Acronis Certified (Tech Fundamentals, Cloud Tech Professional) Backup & Recovery Email Security Endpoint Detection & Response (EDR) Disaster Recovery (DR) Solutions What sets me apart: ✔ 15+ years of hands-on IT and MSP experience ✔ Strong background supporting multiple client environments simultaneously ✔ Proven ability to resolve complex Microsoft 365, Azure, security, and infrastructure issues ✔ Deep experience in backup, disaster recovery, and cybersecurity operations ✔ Excellent communication skills with technical and non-technical users ✔ Independent, reliable, and focused on delivering results Whether you need Microsoft 365 administration, Azure support, email migration, backup and disaster recovery, infrastructure troubleshooting, or ongoing IT support, I deliver dependable solutions that keep your systems secure and running smoothly. I look forward to supporting your next project.

Professional Experience: MSP IT Engineer • Implemented and configured Veeam Backup & Replication for efficient data protection and disaster recovery solutions, ensuring business continuity. • Set up and maintained PRTG Network Monitor for real-time monitoring and proactive management of network infrastructure, identifying and resolving issues promptly. • Demonstrated proficiency in creating PowerShell and batch scripts to automate routine tasks, deployment, gather information, and enhance system efficiency. • Managed and maintained multi-site network infrastructure, including Sonicwall Firewalls, Cisco Meraki access points, and switches from various vendors. • Implemented and administered Office 365 suite, including SharePoint for collaborative document management and OneDrive for secure file storage. • Managed VMware environment, overseeing ESXi hosts and vCenter server for virtualization needs. • Deployed and managed security solutions such as Cisco Umbrella, Sophos Central, and Datto backup solutions to safeguard network integrity and data assets. • Conducted system audits and assessments, ensuring compliance with IT security policies and industry standards. • Collaborated with cross-functional teams to design and execute IT projects, adhering to project timelines and budget constraints. • Documentation for network architecture, inventory management,IT security policies, knowledge base and other documentation to facilitate efficient troubleshooting and auditing processes. Skills: Sonicwall Firewall Cisco Meraki Cisco Umbrella Switches (HP, Aruba, Cisco and Dell) Wireless Access Device Admin Office 365 (email, office, SharePoint, OneDrive, Teams) Admin Entra Microsoft Intune Windows desktop (7,8,10, and 11) Ticketing System RDP and other remote solutions VMware Environment (ESXi and vCenter) Sophos Central Backup/Storage Solutions (Datto, iDrive, Veeam and Synology) Google Workspace Adobe Admin Portal Active Directory Management Windows Server Operating System (2019 and 2022) DHCP Passler Network Monitor AWS (Amazon Web Services) RMM (Atera and Managed Engine) Documentation Expertise: Visio Network Diagrams Inventory Management Knowledge Base O365 Hardening IT Security Policy Development IT Project Documentation MANAGEMENT SKILLS • Management in planning and organizing the assigned job and handling it. • Reliable in delivering the expected and additional responsibilities assigned • Competent interpersonal skills and able to work harmoniously with a team • Flexible and can adapt easily • Focused on client satisfaction • Manage to work under pressure • Able to handle variety of people.

"Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada, New Zealand, Carribean and Australia. Qualification Highlights: CompTIA A+ ITIL V3 Certified Microsoft Fundamentals: MS 900 Certified Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise PSA Help Desk Technician ConnectWise Manage 101 User ConnectWise Automate 101 User ConnectWise Control 101 User Acronis Advanced Backup Certified Acronis Cloud Tech Fundamentals Certified Acronis Cybersecurity Certified IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration

*Professional Summary: A freelance IT Consultant, specializing in providing outstanding customer service, with 13 years of experience in IT/Cloud/Network support, including over ten (10) industry certifications. Providing in-depth Tier 3 / Level 3 support for multiple SMBs. *Skills / Products Handled: • Networking: Cisco (Meraki, ASA, Switches, Routers), Ingenius, Ubiquity/Unifi, Juniper, Mikrotik, Sonicwall, PFSense, Linksys, DLink, Netgear, PRTG, Zabbix, OpenDNS/Cisco Umbrella, OpenVPN • Server Administration: Windows Server OS (2008 R2 and above), Linux (Alma Linux, Rocky, Ubuntu), Parallels, IPMI, IDRAC/ILO/IMM, Active Directory, Group Policies, VDI/RDS, NAS (Synology, QNAP), Powershell • Email: O365, Google Workspace, Zimbra, AppRiver, Avanan, Barracuda, Reflexion, Inky, BitTitan, DKIM/SPF/DMARC, Cloudflare, GoDaddy • VOIP: 3cx, RingCentral, Startel, GoTo, Teams, Zoom • Cloud: AWS, Azure • Virtualization: VMWare, Hyper-V, Virtual Box, Xen Orchestra • Backups: Acronis, Veeam, BackupPC, Code42, Comet, CloudAlly, DropSuite, NextCloud, Dropbox • MSP-related Tools: Remedy, Connectwise Manage/Automate, ITGlue, Hudu, Duo ScreenConnect, Tactical RMM, ManageEngine, Slack, JIRA / Confluence, PearlAdmin, Prey MSP, MSPBot, AutoElevate, Smartsheet • Security: ESET, SentinelOne, BitDefender, RocketCyber, BeachHead/SimplySecure • End User Devices: Windows, Apple Mac, Desktops, Laptops, Android/iPhones, Printers/Scanners/Faxes • Other Products/Apps handled: Quickbooks, AutoDesk, Adobe, Ingram Micro, PAX8 *Certifications: • Cisco Certified Network Associate (CCNA) - Routing and Switching (October 2018) • Cisco Certified Network Professional (CCNP R&S) - Routing and Switching (May 2019) • Amazon Web Service (AWS) Solutions Architect Associate (July 2019) • Session Initiation Protocol School Certified Associate (April 2020) • Juniper Networks Certified Associate in JunOS (JNCIA-JunOS) (May 2020) • Juniper Networks Certified Associate in Security (JNCIA-Sec) (June 2020) • CompTIA A+ (February 2023) • Parallels Remote Application Server Technical Professional (April 2023) • CompTIA Network+ (May 2023) • CompTIA Server+ (November 2023) • Engenius Certified Network Specialist (March 2024) • Engenius Certified Network Professional (April 2024) • 3cx VOIP Basic Certification (November 2024) • Barracuda Email Security Gateway Certification (November 2024) * Trainings: • Advanced Architecting on AWS (September 2020) • ESET Product and Cybersecurity Awareness Training (April 2021) • HIPAA Awareness for Business Associates (July 2021) • ISC2 Cybersecurity Training (May 2023)