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A seasoned iOS/Android App Tester and Web Researcher and Data Entry Specialist, with expertise in Web Scraping, Microsoft Excel, Google Sheets and Photoshop. Fluent in English (Reading, Writing, Speaking). Results oriented with great attention to detail. I am an engineering graduate, good with numbers, analysis and problem solving. I worked 10 years as an Immigration Officer, five years as a web researcher and data entry specialist and with side projects doing app &web testing and audio transcription. I complete my projects on time and with great accuracy as attested by my previous clients.

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

Hello! I specialize in evaluating and improving AI systems by combining technical analysis with structured quality assurance. My experience includes testing large language models (LLMs), multimodal AI systems, computer vision applications, and generative AI workflows to ensure they are accurate, reliable, and aligned with user expectations. My work focuses on: - Large Language Model (LLM) evaluation and benchmarking - AI response quality assessment (reasoning, factuality, safety, instruction following, and naturalness) - Prompt engineering and prompt optimization - Speech-to-Speech (S2S) and conversational AI evaluation - AI annotation, data labeling, and quality review - Computer Vision and OCR quality assurance - Error analysis, bug reporting, and edge case discovery - Human preference evaluation (RLHF-style feedback) - AI workflow testing and documentation I have experience following detailed evaluation rubrics, identifying model weaknesses, documenting reproducible issues, and providing actionable feedback that helps improve AI systems. My approach emphasizes consistency, attention to detail, and clear communication, allowing engineering and research teams to make informed decisions based on high-quality evaluations. In addition to model evaluation, I have experience working with generative AI tools for image and video creation, giving me a practical understanding of multimodal AI systems and their real-world applications. If you’re building, evaluating, or deploying AI products, I can help ensure your models deliver reliable, high-quality results through thorough testing and structured evaluation.

I'm an experienced IT Support Specialist with over 3 years of providing remote technical support to users across multiple industries. I specialize in troubleshooting hardware, software, network, email, VoIP, and account-related issues while delivering excellent customer service. I have experience supporting hotel and corporate environments, handling user onboarding and offboarding, account administration, ticket management, and remote troubleshooting. I'm comfortable working independently, managing multiple priorities, and communicating technical solutions clearly to non-technical users. ➡My technical experience includes: ✅ Help Desk & Technical Support (Email, Chat, Phone) ✅ Remote Desktop Support ✅ Windows 10/11 Troubleshooting ✅ Microsoft 365 & Google Workspace ✅ Active Directory / LDAP User Management ✅ User Onboarding & Offboarding ✅ Password Resets & Access Management ✅ Ticketing Systems (HubSpot, Halo) ✅ VoIP Support (Zoiper, Bria, MicroSIP, Sangoma, ConnexOne) ✅ Gmail & Outlook Support ✅ Slack & Microsoft Teams ✅ Zabbix Monitoring ✅OVHCloud ✅ Remote Hardware & Software Troubleshooting I also have experience supporting hospitality technology platforms, including Opera PMS, Marriott GXP, Lightspeed POS, Alice App, Knowcross, Elimiwait, HMS, and Synergy. I take pride in being dependable, detail-oriented, and focused on resolving issues efficiently while ensuring a positive user experience. If you're looking for a reliable IT support professional who can quickly adapt to your systems and provide excellent remote support, I'd be happy to help.

I've been working in IT-BPO industry since 2007. I've dealt with several companies and clients all across the globe. I've been outstanding in customer service and customer satisfaction as I go above and beyond client's expectations. I've acquired wide variety of technical skills as follows: Skills: Active Directory Windows OS, Mac OS, Windows servers, iOS, Android, Virtual machine, Amazon workspace, VDI Salesforce, Sandbox, Workbench, Dataloader Adobe, MS Office, Azure, ServiceNow Cybersecurity, Firewall classes JAMF, BitLocker, Antivirus Amazon Connect, Customer service, Problem Solving MS Exchange, Outlook, Google Mail Webex, Zoom, MS teams, Google Meet, Slack ITIL, CompTIA MDM, Genesys Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Webex, etc.) Microsoft Active Directory Users and Groups Management Remote Desktop, LogMeIn, Skype, CMRC, etc. Trainings: a. Corporate Cybersecurity training b. Mac OS Technical troubleshooting training c. CompTIA A+ training d. Windows 10 training e. ITIL v4 Foundation training

# IT Support Consultant | Microsoft 365 | System Administration | Help Desk | Network Support I help businesses keep their IT systems secure, reliable, and running efficiently. With hands-on experience in IT support, Microsoft 365 administration, system troubleshooting, and technical consulting, I provide fast, dependable solutions that minimize downtime and improve productivity. I have experience supporting small and medium-sized businesses, resolving technical issues remotely, managing cloud environments, and assisting end users with a wide range of IT concerns. Whether it's troubleshooting Microsoft 365, configuring email services, managing user accounts, resolving networking issues, or supporting Windows environments, I focus on delivering practical solutions with excellent customer service. ### My expertise includes: * Microsoft 365 Administration (Exchange Online, Entra ID, SharePoint, Teams) * User and License Management * Outlook, Exchange, and Email Troubleshooting * DNS, SPF, DKIM, and DMARC Configuration * Windows Desktop and Server Support * Active Directory and Group Policy * Remote Technical Support * Network and Wi-Fi Troubleshooting * Printer, Hardware, and Peripheral Support * Microsoft Intune Device Management * Security Best Practices and Endpoint Protection * Backup and Disaster Recovery * Technical Documentation and SOP Creation * Ticketing Systems (Zendesk, Freshdesk, Jira, ServiceNow, ConnectWise, and similar platforms) ### What you can expect from me: * Clear and professional communication * Fast response times * Strong problem-solving skills * Attention to detail * Reliable remote support * A customer-first approach I understand that every minute of downtime affects your business. My goal is to resolve issues efficiently while providing a smooth support experience for your users. If you're looking for an IT professional who is dependable, proactive, and committed to delivering high-quality technical support, I'd be glad to help. Let's work together to keep your IT environment running at its best.