Hire the Best Virtual Case Management VCM Specialists
in the Philippines

I’m a detail-oriented Legal Virtual Assistant and Case Management Specialist with 2+ years of experience supporting personal injury and mass tort law firms. I handle client intake, records retrieval, case documentation, and scheduling with accuracy and discretion. Proficient in Salesforce, HubSpot, Zoho, and Zendesk, I ensure smooth communication and organized workflows for attorneys and clients. With a background in customer service and legal support, I’m reliable, responsive, and dedicated to delivering top-quality results.

I am a Registered Nurse in the Philippines with 9 years of experience in the US healthcare industry, specializing in insurance inquiries, administrative tasks, medication refills, claims auditing, and patient or provider scheduling. I have also worked as a virtual assistant for providers in multiple specialties including Cardiology, Orthopedics, Physical Therapy, and Mental Health. I am confident in my ability to communicate effectively with patients, providers and other healthcare professionals to ensure their needs are met professionally. - Knowledge with multiple EMR and EHR - HIPAA compliance

5 ⭐s Review 100% Job Completion Rate 5 years experience Customer Service 3 years experience Authorization (Psychiatric Rehabiliation) 2 years experience Instagram Outreach Specialist Hi, I'm Tainlen from the Philippines. I help healthcare and insurance providers stay organized, keep their customers or patients satisfied, and maintain smooth daily operations — so they can focus on growing their business instead of managing every detail. I’m especially strong in: ✅ Administrative and healthcare support (prior authorizations, insurance verification, claims-related tasks) ✅ Customer service across phone, email, and chat with a focus on resolution and satisfaction ✅ Social media support and outreach that increases visibility, leads, and conversions What I help businesses with: Administrative support Customer service (Phone, email, chat) Inbox & email management Calendar management Appointment setting Account management Insurance verification Handle patient referrals Conduct eligibility checks Manage prior authorization Provide patient portal support Medical billing support CPT/ICD coding coordination EMR/EHR data entry Claims processing Claims payment tracking Denial management Claims dispute resolution Claims adjustment and corrections Patient records verification/correction Clinical documentation & case management Invoicing and payment processing Appointment & Scheduling Support Handle patient intake and patient registration Handle patient schedule, reschedule, and confirm appointments Log all patient interactions in the EHR/PM system Maintain confidentiality according to HIPAA standards Communicate clearly and professionally with all parties Maintain accurate and timely case documentation Handle inbound/outbound patient communication Escalate clinical or sensitive issues to supervisors Gather, review, and organize required financial and personal documentation Coordinate with third parties (nursing homes, government agencies, attorneys, banks) Social media management Social media campaign execution Brand promotion & Audience targeting Influencer outreach and lead tracking Social media content scheduling Marketing campaign execution Product promotion coordination Campaign monitoring & conversion tracking Influencer relationship management Process documentation & SOP creation Tools Proficiency: Carelon, Incedo, ICANotes, EVS, One Touch EMR,Availity Essentials, Medicaid, Canva, CapCut, ZocDoc, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Teams, Zoom, Ring Central, Google Chat, Microsoft Office (Word, Excel, Outlook), OneDrive, Docusign, Clockify, Time Doctor, Protonmail and AI tools ChatGPT, Open AI, Google Gemini Let's work together this year. You will find me Reliable and organized — respects deadlines and task ownership With strong communication skills, and the ability to coordinate with multiple parties Comfortable speaking with applicants, families, and external parties Able to manage multiple cases simultaneously while meeting deadlines Experience in healthcare administration or benefits coordination Able to think critically and problem solve rather than follow scripts Fast learner — can adapt quickly to our systems and guidelines Computer proficiency (EHR, email, scheduling platforms) Available to work full-time, part-time, or 10-15 hours per week Flexible to work USA, AU/NZ, Canada, and UK time zones Insurance Verification, Prescription Refills, EMR Data Entry, Medical Referrals, Email Communication, Phone Communication, Preauthorization, Phone Support, Customer Service, English, Microsoft Word, Administrative Support, Data Entry, Medical Referrals, Scheduling, Health & Wellness,

EXPERIENCED BILINGUAL (English-German) SALES MANAGER/ ACCOUNT MANAGER; CUSTOMER AND TECH SUPPORT GURU Motivated and detail-oriented sales and customer service professional with seventeen years of sales, customer service, and supervisory experience seeking a sales or customer service position. Seeking an opportunity to apply my advanced knowledge and experience of sales and customer service.

Managing a busy law practice comes with a lot of moving parts. I help attorneys stay organized by handling the day-to-day legal and administrative work that keeps cases moving forward. I provide legal and administrative support to solo attorneys and small law firms. My experience includes Personal Injury and Bankruptcy matters, with additional experience in legal document preparation, case management, insurance claims coordination, and client communication. I work proactively, communicate clearly, and help attorneys keep their cases organized, deadlines on track, and clients informed. I can assist with: -Case Management -Legal Administrative Support -Legal Document Preparation -Client Communication -Calendar & Deadline Management -Insurance Claims Coordination -Medical Records & Billing Requests -Electronic Court Filing (CM/ECF) I'm proficient with MyCase, Clio, Best Case, NextChapter, Jubilee, PACER, CM/ECF, CasePeer, ChartSwap, MoveDocs, RingCentral, Adobe Acrobat, Foxit PDF, Microsoft Office, Google Workspace, Trello, Proof, DocuPost, and eFax. I take pride in being organized, detail-oriented, and proactive. Whether working independently or as part of your team, I communicate clearly, meet deadlines, and help ensure your cases remain organized and on track. If you're looking for a dependable Legal Assistant, Paralegal, or Case Manager who can provide professional legal support and become a reliable extension of your team, I'd be happy to discuss how I can help.

I’m a Customer Service Representative with over 8 years of experience supporting companies in the US and Australia. I handle high-volume calls and tickets, resolve customer concerns in real time, manage complaints and claims, and ensure clear, professional communication. I also provide operations support, coordinating with internal teams to keep service delivery smooth and organised. I work with Notion, Retool, Slack, Zendesk, Freshdesk, HubSpot, Zoho, RingCentral, Xero, Google Suite, and more. Feeling overwhelmed with customer inquiries or unresolved tickets? Let’s fix that! I can step in to keep your support organized, responsive, and stress-free while making sure your customers feel genuinely taken care of. Send me a message and let’s talk about how we can strengthen your customer support together!