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IT Support Specialist | Senior Technical Support Agent | IT Analyst Unoptimized IT infrastructure leads to security gaps, systemic downtime, and lost productivity. With nearly 21 years of solid, multi-faceted industry experience and over 8,700 hours of proven remote contract success on Upwork, I help businesses support, secure, and seamlessly maintain high-performing IT environments. I specialize in advancing operational efficiency for Managed Service Providers (MSPs) and scaling technical support infrastructure. Rather than simply reacting to tickets, I focus on system visibility, root-cause analysis, and preventative infrastructure administration. Core Technical Capabilities: * Systems Infrastructure: Advanced Windows Server configuration, cross-platform OS deployment, enterprise system imaging, and Virtual Machine (VM) provisioning. * Active Directory & Identity Management: Designing, scaling, and managing Active Directory environments, access controls, and user policies. * Operations & Incident Management: Setting up streamlined onboarding workflows , monitoring critical remote assets, and executing incident response. * Infrastructure & Network Administration: Local and remote network deployment , application maintenance, and hardware/software optimization. Proven Scale of Impact: * $70K+ Earned & 8,700+ Billed Hours on Upwork: A testament to long-term reliability, premium technical capability, and consistent 5-star client satisfaction. Whether you need a comprehensive IT system audit, structured workflow automation, or a dependable analyst to run your remote operations, I deliver high-tier corporate results. Let’s connect to discuss how we can stabilize and secure your infrastructure.

I approach every task with a deep sense of passion, a quality that resonates in my performance. Over the course of 8 years, I have honed my skills in customer service and technical support, both verbal and written, establishing a solid foundation in these domains. Each assignment is not merely a task but an opportunity for personal and professional growth, serving as a stepping stone towards my overarching goals while contributing to the success of those around me. My adeptness at multitasking is complemented by a profound respect for deadlines, underscoring my commitment to punctuality and efficient task completion. With a proven track record of 8 years as a help desk technician and in various customer support roles, I possess a high level of tech-savviness. My expertise spans MS Office 365, Azure, Active Directory, VMs, O365 Administration, server management (file server, SQL, backup, Remote desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, Barracuda, workstation setup, profile and account management, license administration, and more. My comprehensive understanding of computer systems, mobile devices, and various tech products empowers me to diagnose and resolve a spectrum of technical issues, from basic to complex. A customer-oriented and composed individual, I am adept at effective communication. My proficiency extends to the use of Solarwinds RMM, Bomgar, and TeamViewer. Additionally, I am well-acquainted with Datto RMM, PassPortal, and Autotask, having utilized these tools extensively in my previous role at an MSP company. I am well-prepared to assume new responsibilities promptly and am eager to discuss how I can meet your specific needs. Thank you for visiting my profile. I look forward to the opportunity to speak with you further.

Senior Microsoft 365 & Azure Systems Engineer | MSP Specialist | 15+ Years Experience Need an experienced IT professional who can quickly resolve Microsoft 365, Azure, server, backup, and infrastructure issues with minimal downtime and clear communication? I am a Systems Engineer with over 15 years of experience supporting small businesses, enterprise environments, and Managed Service Provider (MSP) operations. I specialize in delivering reliable IT solutions that improve system stability, strengthen security, and ensure business continuity. Throughout my career, I have supported cloud and on-premise infrastructures, performed complex migrations, managed critical incidents, and provided end-to-end technical support across Microsoft 365, Azure, and hybrid environments. Core Expertise: • Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams, OneDrive) • Microsoft Azure Administration • Entra ID (Azure AD) and Identity Management • Windows Server Administration • Active Directory and Group Policy • Hyper-V Virtualization • Microsoft 365, Exchange, and IMAP Email Migrations • DNS, Domain, and Email Security Management • Backup, Disaster Recovery & Cyber Protection (Acronis, Veeam) • Endpoint Detection & Response (EDR) and Cloud Backup Solutions (Acronis) • ConnectWise, Autotask, NinjaOne, ScreenConnect • cPanel, Plesk, WHMCS, and Web Hosting Administration • WordPress Administration • Network, VPN, and Printer Troubleshooting • Technical Support and Service Desk Operations Certifications & Tools: • Microsoft 365 Certified • Microsoft Azure Fundamentals • Acronis Certified (Tech Fundamentals, Cloud Tech Professional) Backup & Recovery Email Security Endpoint Detection & Response (EDR) Disaster Recovery (DR) Solutions What sets me apart: ✔ 15+ years of hands-on IT and MSP experience ✔ Strong background supporting multiple client environments simultaneously ✔ Proven ability to resolve complex Microsoft 365, Azure, security, and infrastructure issues ✔ Deep experience in backup, disaster recovery, and cybersecurity operations ✔ Excellent communication skills with technical and non-technical users ✔ Independent, reliable, and focused on delivering results Whether you need Microsoft 365 administration, Azure support, email migration, backup and disaster recovery, infrastructure troubleshooting, or ongoing IT support, I deliver dependable solutions that keep your systems secure and running smoothly. I look forward to supporting your next project.

I bring 13 years of enterprise IT and systems administration to AI automation — which means the workflows I build don't just work in demos. They hold up in production. I design and implement AI-powered automation systems using n8n, Make, Claude API, OpenAI, and GoHighLevel that replace manual, repetitive processes with reliable, error-handled workflows. My background in server administration and cloud infrastructure means I think about edge cases, failure recovery, and scalability from day one — not as an afterthought. ━━━━━━━━━━ 𝗪𝗛𝗔𝗧 𝗜 𝗕𝗨𝗜𝗟𝗗 ✓ AI content & document generation pipelines (OpenAI / Claude / Airtable / n8n / Make) ✓ Lead intake, qualification + CRM automation (GoHighLevel, HubSpot) ✓ RAG-based AI agents and custom knowledge base systems ✓ Amazon SP-API automation — inventory, orders, settlements, FBA Inbound ✓ API integrations with webhooks, JSON parsing, custom JavaScript ✓ Automated communication systems (email, Slack, notifications) ✓ Operations dashboards for real-time visibility and decision-making ━━━━━━━━━━ 𝗥𝗘𝗖𝗘𝗡𝗧 𝗪𝗢𝗥𝗞 → AI Brand Book Generator (Make + Airtable + OpenAI) — structured JSON outputs with automated recovery for every failure mode (malformed output, API timeout, partial completion) → Multi-Agent IT Troubleshooting Copilot (n8n + OpenAI) — router + diagnostic + resolution agents handling complex cases that single-agent flows couldn't reach → Amazon SP-API automation layer for a US FBA reseller — 9 SP-API endpoints integrated, 1,269 SKUs in daily inventory sync, 245-day historical order backfill, 40+ n8n workflows running in production → Lead matching system with strict validation — Slack + Airtable integrated, eliminated silent drop-offs from the qualification pipeline → Multi-step CRM and sales process automations with status tracking and error notifications ━━━━━━━━━━ 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 Most automation specialists connect apps. I architect systems. The difference shows up when something breaks at 2 AM. My workflows handle it gracefully — retries, fallbacks, error notifications — instead of silently failing. When no-code hits its limits, I write custom JavaScript to close the gap. Every build comes with a Loom walkthrough + written SOP. Your team can run it without me on retainer. ━━━━━━━━━━ 𝗧𝗛𝗘 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗜𝗢𝗡 𝗔𝗨𝗗𝗜𝗧 For teams considering an n8n / Make / Claude build — but not sure where to start, or burned by a previous freelancer. $499 fixed. 5–10 business days. ✅ Audit document (8–12 pages) — current manual processes mapped, where time leaks ✅ Automation opportunity map — ranked by ROI and complexity ✅ Build priority matrix — what to automate first ✅ Loom walkthrough of how I'd architect your highest-ROI build ✅ 30-min walkthrough call If we proceed to a build, the $499 credits against the first invoice. ━━━━━━━━━━ 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣 If you need automation that actually runs in production without babysitting, let's talk. 📩 Message me with (a) what's bleeding time, (b) the tools you're on, and (c) what one hour saved per day would be worth. I'll reply within 24 hours. — Eleazar

I’m a former Technical Advisor for Sherweb, one of Microsoft’s leading partners based in Sherbrooke, Canada — where I built a proven track record of exceeding KPIs and earning multiple recognitions for performance, professionalism, and problem-solving. I bring extensive hands-on experience in Microsoft 365 Administration, backed by excellent communication skills, adaptability, and a strong customer-first mindset. Whether it’s managing tenant setups, resolving OneDrive and Outlook issues, configuring Teams Voice or implementing security features in Microsoft Entra and Purview — I do it with precision, care, and clarity. Microsoft 365 Skills & Experience: - Full Tenant Setup: Domain registration, DNS, license procurement, user creation - Email Migration: IMAP/POP and Google Workspace to Microsoft 365 - Desktop Setup: Outlook, OneDrive/SharePoint sync, Office activation, Teams configuration - OneDrive Support: File sync troubleshooting, storage quota adjustments, file sharing permissions - SharePoint Administration: Site collections, permission management, group creation - Microsoft Teams: Voice setup, auto attendants, app troubleshooting - Microsoft Entra (Azure AD): Conditional Access, MFA, Self-Service Password Reset - Microsoft Purview: Sensitivity Labels, Retention Policies, Data Loss Prevention Tools: NinjaRMM, Zoho CRM Why Clients Love Working with Me: Excellent communicator – I explain technical issues in plain, easy-to-understand language Flexible & adaptive – I adjust seamlessly to different client behaviors and industries Quick to learn – I can jump into any system or workflow and figure it out fast Not limited to tech roles – I’m also open to Admin, Customer Service, and General VA work I don’t just solve problems — I build trust, simplify complex issues, and help clients feel supported every step of the way. If you’re looking for someone dependable, proactive, and technically sharp — let’s connect! I’d love to help you make your workflows smoother, your users happier, and your operations more efficient.

Hello! I am Camilo O. Julaton Jr. – System Engineer/Service Desk expert for 5+ years of combined experience in MSP and IT world. I also have experience working as a Technical Services Coordinator, Escalation Specialist, and Technical Support Representative. I consider myself a highly efficient professional capable of providing exceptional assistance in the following areas: PSA/CRM: ConnectWise Manage RMM: Ninja RMM, ConnectWise Automate Operating Systems/Roles: Active Directory, Apple Mac OS, Microsoft Server 2012, 2016, 2019, Microsoft Windows 10, 11 VOIP Solutions: Free PBX Hosted Email: AppRiver, Gmail, Office 365 Backup: Acronis, Datto Firewalls/WAP/Network Switches: Ubiquiti Antivirus: Webroot Email Filtering: O365, AppRiver Authenticator: Google Authenticator, Microsoft Authenticator Password Manager: Keeper SaaS: Slack, Salesforce, Google Workspace, Adobe, Atlassian JIRA, DocuSign, Box, Monday.com Hardware and Software Troubleshooting, ITIL, ITSM, Incident Management, Problem Management, User Management, Onboarding and Offboarding, Desktop, Laptop, Printers MS365 Admin, Exchange Admin, MS Purview, MS Defender Admin, Teams Admin, MS Entra MS Office (Word, Excel, Outlook, Teams, OneDrive, SharePoint), Active Directory, , ServiceNow, Citrix, PowerShell, and many more… As mentioned earlier in the key skills, I will also ensure continuous improvement to add more value to your customers. Hungry for growth is already pushing me to be a better person. I am also flexible on hours and am happy to work with you to cover your work day. If you're looking for an IT guy who shares your vision for growing your business, let’s connect! I’m excited to help you maximize your business potential! Note: Here's the list of certifications and achievements: CERTIFICATIONS Microsoft Microsoft 365 Certified: Fundamentals (MS-900) May 2024 Microsoft Certified: Azure Fundamentals (AZ-900) May 2023 Cisco Introduction to IoT Jan 2025 Networking Basics Feb 2025 LinkedIn Windows Server 2016: Configure Hyper-V Jan 2025 Word 2016: Advanced Tips and Tricks Jun 2021 Coursera Azure: Create a Virtual Machine and Deploy a Web Server Jan 9, 2023 ACHIEVEMENTS IT by Design Rising Star – Outstanding performance during the Q4 of 2023 Shining Star – Outstanding performance during the Q1 of 2024 From client Q3 S.T.A.R. Award winner – Outstanding performance during the Q3 of 2024 Wipro Top 1 Escalation/Outbound Agent for Nov 2022 | Jan, April, May 2023 Best in CSAT for May, April 2023 Best in QA for March 2023