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A well experienced Microsoft Certified Professional who is a degree holder of Bachelor of Science in Information Technology. With hands on experience in O365, AWS, Gsuite, windows servers, microsoft exchange, active directory, skype for business, wordpress, LAN-WAN, SCCM, Vmware, etc. I have been working since 2012 for international companies as a technical support taking inbound and outbound calls for 3 years and almost 5 years as a system administrator.

Hello and welcome to my Upwork profile! I am a skilled Microsoft 365 Administrator with 7 years of experience in the industry. My expertise lies in managing and maintaining Microsoft 365 environments, ensuring smooth and secure operations for organizations. As a Microsoft 365 Administrator, I have a strong understanding of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Power Platform. I am skilled in configuring and managing these services to meet business requirements. My experience includes managing user accounts, groups, and permissions in Microsoft 365, ensuring security and compliance with organizational policies and regulations. I have a proven track record of managing Exchange Online mailboxes, creating and managing SharePoint sites, and configuring OneDrive for Business for seamless collaboration. In addition to my technical skills, I possess strong communication and problem-solving skills, which enable me to effectively troubleshoot and resolve issues related to Microsoft 365. I also have experience in providing end-user support and training, ensuring a smooth user experience. I am committed to delivering high-quality work and ensuring the confidentiality and security of your organization's data. If you are looking for a dedicated and skilled Microsoft 365 Administrator, please don't hesitate to contact me.

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin

Experienced System Administrator with expertise in Windows and Linux administration, Identity and Access Management (IAM), virtualization, cybersecurity, infrastructure monitoring, and cloud-native technologies including Docker and Kubernetes. Passionate about building secure, reliable, and modern IT infrastructure. Core Expertise Identity & Access Management (IAM) • User provisioning, de-provisioning, and role-based access management using Okta, Keycloak, and Microsoft Entra ID. Systems Administration • Windows Server, Linux, Active Directory, Group Policy, and Microsoft 365 administration. Cloud-Native & Automation • Docker, Kubernetes, Git, Bash scripting, and Ansible automation. Virtualization & Infrastructure • VMware, Hyper-V, Proxmox, KVM, and VirtualBox. Security & Monitoring • Security hardening, Wazuh, Grafana, Prometheus, backup, and infrastructure monitoring. Networking • Cloudflare, Nginx Proxy Manager, DNS, SSL, reverse proxy, and network troubleshooting. I can help you deploy, secure, automate, and maintain reliable IT infrastructure across Windows and Linux environments. Whether you need system administration, IAM, security, or cloud-native support, I am committed to delivering practical and dependable solutions.

9+ years of experience as Remote Desktop support for several MSP in the USA, Canada, UK and Australia that provides technical and helpdesk support for both Mac and Windows in consumer and business clients - Microsoft Certified IT Professional - Microsoft 365 Certified Fundamentals With experiences from these platforms - Operating Systems: Windows 7/8/10/11 and Mac OSx | Windows Servers - Microsoft Office 365 Administration (Exchange Online | SharePoint | DNS| PowerShell | OneDrive | Teams, Migration) - Okta administration: provisioning and de-provisioning of end-users, the assigning of apps, the resetting of passwords, and the overall end-user experience. - Microsoft Windows Server System administration skills, including knowledge in Active Directory Configuration and Management. - Troubleshooting different IT-related problems from standard and line of business applications. Devices and computers, Exchange, Virus Removal, Windows updates, Networking, Printers, Scanners, and Remote Desktop Services. - Remote Monitoring and Management: ConnectWise, Ninja RMM, Syncro,Addigy, Barracuda, LabTech, Solarwinds, Kaseya BMS, Kaseya VSA, Continuum, Autotask, and Sycnromsp - Remote support tools : GotoMeeting | ScreenConnect | LogMeIn | TeamViewer| LabVNC | Kaseya, join.me, bomgar, Splastop, Barracuda - Storage: OneDrive, Google, Box, Drobbox - Antivirus : Webroot, Sophos, Avast etc. - CRM: Salesforce, Zendesk, Freshdesk, Zoho Crm - IT Documentation: IT Glue, Confluence, DocuWiki, and Autotask - Voip: RingCentral, 3cx, Bria, Oitvoip -Other tools: Duo, Auvik, BrightGauge, Deep Instinct, Huntress Labs, Okta - Great communication skills, both verbal and written in English and French(Native)

Senior Microsoft 365 & Azure Systems Engineer | MSP Specialist | 15+ Years Experience Need an experienced IT professional who can quickly resolve Microsoft 365, Azure, server, backup, and infrastructure issues with minimal downtime and clear communication? I am a Systems Engineer with over 15 years of experience supporting small businesses, enterprise environments, and Managed Service Provider (MSP) operations. I specialize in delivering reliable IT solutions that improve system stability, strengthen security, and ensure business continuity. Throughout my career, I have supported cloud and on-premise infrastructures, performed complex migrations, managed critical incidents, and provided end-to-end technical support across Microsoft 365, Azure, and hybrid environments. Core Expertise: • Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams, OneDrive) • Microsoft Azure Administration • Entra ID (Azure AD) and Identity Management • Windows Server Administration • Active Directory and Group Policy • Hyper-V Virtualization • Microsoft 365, Exchange, and IMAP Email Migrations • DNS, Domain, and Email Security Management • Backup, Disaster Recovery & Cyber Protection (Acronis, Veeam) • Endpoint Detection & Response (EDR) and Cloud Backup Solutions (Acronis) • ConnectWise, Autotask, NinjaOne, ScreenConnect • cPanel, Plesk, WHMCS, and Web Hosting Administration • WordPress Administration • Network, VPN, and Printer Troubleshooting • Technical Support and Service Desk Operations Certifications & Tools: • Microsoft 365 Certified • Microsoft Azure Fundamentals • Acronis Certified (Tech Fundamentals, Cloud Tech Professional) Backup & Recovery Email Security Endpoint Detection & Response (EDR) Disaster Recovery (DR) Solutions What sets me apart: ✔ 15+ years of hands-on IT and MSP experience ✔ Strong background supporting multiple client environments simultaneously ✔ Proven ability to resolve complex Microsoft 365, Azure, security, and infrastructure issues ✔ Deep experience in backup, disaster recovery, and cybersecurity operations ✔ Excellent communication skills with technical and non-technical users ✔ Independent, reliable, and focused on delivering results Whether you need Microsoft 365 administration, Azure support, email migration, backup and disaster recovery, infrastructure troubleshooting, or ongoing IT support, I deliver dependable solutions that keep your systems secure and running smoothly. I look forward to supporting your next project.