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IT Support | Intune | Jamf Pro | M365 | SCCM | macOS & Windows 🎓 MD-102 Certified | Jamf Certified Admin I help businesses keep their devices secure, compliant, and running — across Windows, macOS, iOS, and Android — with 10+ years of hands-on endpoint management experience and 5,000+ devices managed across enterprise, education, healthcare, and government environments. If you need someone who can hit the ground running, I've done it across some of the most demanding sectors — from zero-touch Autopilot rollouts in corporate environments to tightly regulated healthcare and government deployments. 🏆Highlight: Successfully led Windows Autopilot zero-touch deployment programmes, eliminating manual device setup and dramatically reducing provisioning time at scale. ───────────────────────────── 🛠 WHAT I WORK WITH ───────────────────────────── Endpoint & Device Management Microsoft Intune, Intune, SCCM, Microsoft Endpoint Configuration Manager, Windows Autopilot, Zero-Touch Provisioning, Jamf, Jamf Pro, MacOS, Mac OS X Administrator, Windows 10 Administrator, Windows 11 Administrator, Application Packaging, Software Packaging, System Configuration, Automation Cloud & Identity Microsoft Azure, Cloud Computing, Cloud Engineer, Microsoft Active Directory, Microsoft Entra ID (Azure AD), Amazon Web Service, Google Workspace Administrator Microsoft 365 & Email Office 365, Microsoft 365, Microsoft Exchange server, Exchange Online, Microsoft Outlook, Email, Email System, Email Support, Email Communication, Email Migration, Gmail Systems & Infrastructure System Engineer, System Administrator, Microsoft Windows, Microsoft Server, Microsoft Windows PowerShell, PowerShell, Computer Network, DNS, Web Hosting, SSL, Domain Migration, Website Migration, Cisco Router Support & Service Delivery Technical Support, IT Support, IT Support Technician, Tech & IT, Helpdesk, Desktop & Laptop Support, End User Technical Support, Remote Connection Support, Troubleshooting, Ticketing system, Incident Management, Administrative support ───────────────────────────── ✅ WHERE I'VE DELIVERED ───────────────────────────── • Enterprise & corporate IT environments • Education institutions (K-12 and Higher Ed) • Healthcare organisations (compliance-focused) • Government and public sector deployments ───────────────────────────── 💬 HOW I WORK ───────────────────────────── I communicate clearly, respond fast, and treat every engagement — whether it's a quick troubleshooting fix or a full-scale deployment project — with the same attention to detail. My goal is simple: minimum downtime, maximum reliability, and solutions that actually stick. Ready to get your endpoints under control? Let's talk.

🖥️ IT Support Specialist | Microsoft 365 | Outlook | Teams | Windows | Jira | Data Analysis With 15+ years of hands-on IT support and data analysis experience, I help businesses and individuals resolve technical issues quickly, professionally, and with zero jargon. Based in London, available 30+ hrs/week, and ready to start immediately. I am currently building my Upwork presence and offering highly competitive rates to establish long-term client relationships. You get senior-level expertise at a fraction of the usual cost — for a limited time. ✅ What I can help you with: • Microsoft 365 — login issues, activation, mailbox setup, licence errors • Outlook — not sending/receiving, sync problems, PST/OST migration • Microsoft Teams — camera, microphone, screen share, meeting issues • Windows 10/11 — slow systems, updates, driver conflicts, configuration • Device setup — laptops, desktops, printers, routers • Accounts & Security — MFA setup, password resets, permissions management • Jira / Service Desk — ticket management, workflow support, ITSM • Data & Excel — data cleanup, CRM reports, dashboards, spreadsheet automation • SQL & Data Analysis — business reporting, financial data, segmentation 🏆 Why clients choose me: • Fast response — I reply quickly and start work the same day • Senior experience at entry-level rates — 15+ years condensed into fast, reliable fixes • Clear communication — plain English, no jargon, no confusion • Flexible — hourly or fixed price, one-off or ongoing support • 100% commitment to your satisfaction and 5-star delivery Whether you need a quick fix or ongoing IT support, I am the reliable, experienced specialist who gets it done right, fast, and affordably. 📩 Message me now — I can usually start within the hour.

Microsoft 365 and Intune engineer managing 12,000 endpoints for a UK Financial Services group. Outside that role, I take on selected Microsoft 365, Autopilot, Entra ID, and Azure projects. Before this role, I spent three years inside an MSP, where a new tenant landed on my desk every few weeks. That kind of volume teaches you things a single-tenant job never will: which Intune configurations actually hold up across different industries, where Autopilot quietly breaks in the field, and how to run a tenant migration without the 2 am rollback call. I’ve delivered across the UK, Australia, USA, Canada, South Africa, and a handful of smaller markets. What I specialise in Modern Device Management: Intune (MDM/MAM), Windows Autopilot, compliance baselines, app packaging, Endpoint Privilege Management, endpoint analytics Identity & Security: Entra ID, Conditional Access, MFA rollouts, Defender for Endpoint, Zero Trust design, Intune security baselines aligned to CIS and OpenIntuneBaseline (OIB) Migrations: tenant-to-tenant, Google Workspace ↔ Microsoft 365, hybrid Exchange, SharePoint Online Automation: PowerShell, Microsoft Graph, Azure Functions, CI/CD for configuration and policy. Recent builds include a serverless patch-health dashboard across a 12k Intune estate and an automated winget-based app packager. A few results worth mentioning Deployed 3,000+ Windows endpoints via Intune and Autopilot, cutting provisioning from four hours per device to under 45 minutes Wrote a PowerShell pipeline that migrated 10,500+ contract attachments from BMC into Freshservice during a CMDB cutover. The previous round of the same work had taken two engineers six months of manual download and re-upload; the script handled it in a day Built a serverless patch-health pipeline (Azure Functions, Blob Storage) that surfaces non-compliant endpoints across a 12k Intune estate in near real time, at zero ongoing infra cost Automated winget-based app packaging, replacing the manual repackaging cycle that used to consume hours of EUC time per app refresh Delivered cutover migrations in both directions between Microsoft 365 and Google Workspace, including a 500-mailbox cutover from M365/GoDaddy with users back in their inbox the same morning Hardened Intune security baselines against CIS and OpenIntuneBaseline (OIB) controls for regulated tenants, with mappings retained for audit Clients tell me I communicate clearly, own the outcome from kickoff to handover, and don’t disappear when something unexpected comes up mid-rollout. If you’re planning a rollout, a migration, or a cleanup of a tenant that’s gotten away from you, send a brief. I’ll tell you honestly whether I’m the right fit. I’d rather turn down a job than take one that won’t go well.

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Hi, I'm Nana! I've helped businesses migrate email platforms safely, securely, and without downtime for over 20 years. During that time I've also helped them fix spam issues and set up their domain on online platforms. I hold a Microsoft MCSE email specialization and have extensive expertise with Google Workspace, Microsoft 365, and various other email systems. Having founded and managed my own company, I understand the challenges you face. Let me handle the technical side, so you can focus on your core business. My guarantees: No downtime. No emails lost. No data lost. No Junk mail. Post-project validation. Security and privacy. Satisfaction - 7 days post service support. You shouldn't worry about email setup, migration, or delivery issues. Focus on your main tasks and leave all your email worries to me. I have over 20 years of experience with every kind of email system you can imagine and I am certified. Things I can do for you: * Custom domain registration and email setup on - Google Workspace, Microsoft 365, Microsoft Outlook, Zoho Mail, iCloud Mail, cPanel webmail, Fastmail, Bluehost, Godaddy, Rackspace, Proton Mail, Yahoo Mail, Yandex Mail, Namecheap Mail, Zimbra and any other email platform. * Email migration with no downtime. Seamless migration to or from any email platform to another. You emails, your contacts and your calendar items will all be moved. * Verify your domains, setup secondary domains and aliases. * Setup email forwarding * Setup and configure shared mailboxes and shared calendars. * Setup and configure DNS records to avoid spam folder and fix delivery issues: SPF, DKIM, DMARC, TXT, MX, etc. * Configure mail clients like Outlook, Thunderbird, etc. * Configure email marketing tools and provide audits and recommendations to improve ongoing inbox placement and campaign success. I look forward to helping you. If you have any questions message me to discuss.

Most organizations already have Microsoft 365. What they often don't have is a well-structured system behind the way work actually gets done. That usually shows up as approvals running through email, processes living in spreadsheets, documents without proper version control, and teams spending time on work that should largely run itself. That's typically where I get involved. I work with organizations to design and build Microsoft 365 solutions that bring proper structure to internal operations - built on SharePoint, Power Apps, Power Automate, and Power BI. I've been doing this for over 10+ years, working with organizations across the UK and Europe - operational teams, regulated environments, enterprise business functions. The work spans SharePoint Online, SharePoint On-Premises, and the Power Platform depending on what the situation calls for. The kind of work I do most: Building Power Apps that replace spreadsheet-based processes with proper business applications. Designing approval workflows in Power Automate with clean routing logic, escalation handling, and audit trails. Setting up SharePoint environments that are structured for the long term - right permissions, right architecture, right governance from the start. Building Power BI dashboards that give operational teams actual visibility into what's happening. Delivering document management systems where documents go through proper lifecycle stages before they're published. Setting up SharePoint intranets and employee portals that connect properly with Teams and Outlook. Connecting Microsoft 365 to external systems through REST APIs and custom integrations. Building AI-powered automation using AI Builder for things like invoice processing and document data extraction. Projects I'm regularly brought in for include document control and approval systems, procurement and purchase order workflows, capital project authorization, employee onboarding and HR self-service, inspection and compliance management, resource and room booking, operational reporting, and multi-level approval systems across Finance, Operations, and Executive functions. I don't typically get involved in single-task work. Most of the time a business process has grown beyond what email and spreadsheets can handle, or an existing system wasn't built properly and needs rethinking. That's the kind of problem I work on. The way I approach it is practical and architecture-led - clean data structures, maintainable logic, clear permissions, and a solution that the business can actually manage and build on going forward. If that sounds like what you're dealing with, I'm happy to take a look at what you have and talk through what a properly built solution would look like.