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**When Microsoft business systems are slowing people down instead of helping them work, I step in to fix them.** I’m a **Top Rated Plus Upwork freelancer** specialising in Dynamics 365, Power Platform, integrations, automation and AI. I help businesses improve unreliable systems, replace spreadsheet-heavy processes, repair failing automations, connect disconnected platforms and introduce AI where it can deliver genuine operational value. Clients typically bring me in when: • Dynamics 365 no longer fits the way the business operates • Teams are relying on spreadsheets, rekeying and manual workarounds • Power Automate flows are unreliable or difficult to maintain • CRM, ERP, finance, marketing or operational systems need integrating • Reporting cannot be trusted • An existing Power Platform solution needs redesigning or scaling • AI could remove repetitive administrative or document-processing work ### Dynamics 365 & Dataverse I design, customise and extend Dynamics 365 Sales, Customer Service and Dataverse applications, including: • Model-driven apps • Forms, views and dashboards • Business Process Flows • Security and permissions • Dataverse architecture • JavaScript and command bar customisation • Business rules and automation ### Power Platform & Automation I build Power Apps and Power Automate solutions for approvals, customer submissions, document generation, notifications, scheduled processing, data synchronisation and complex operational workflows. I design automation for **real production environments**, including validation, error handling, duplicate prevention, retries and logging rather than assuming every process will succeed. ### Integrations & Azure I connect Dynamics 365 and Business Central with external CRM, ERP, marketing, finance, telephony and contact-centre platforms using: • REST APIs • Microsoft Graph • Dataverse Web API • Webhooks • OAuth • Custom connectors • Azure Functions • Logic Apps If two systems need to exchange data reliably, I can usually design and build the integration. ### AI & Intelligent Automation I build practical AI solutions using Copilot Studio, AI Builder and Azure OpenAI for: • Document extraction and processing • Classification and routing • Summarisation • PII and sensitive-data detection • AI-assisted business processes • Human-in-the-loop review and approval The focus is not adding AI for the sake of it. It is identifying where AI can genuinely **reduce workload, improve consistency or speed up a business process**. ### Power BI & Reporting I build management, sales, finance and operational reporting using Power BI, Power Query, DAX, Dataverse, APIs, SQL and Excel. I’m particularly experienced in replacing spreadsheet-heavy reporting processes and turning fragmented business data into reporting that decision-makers can actually trust. ### Recent delivery experience • Dynamics 365 solutions supporting multi-brand and multi-location operations • Business Central and third-party API integrations • CRM integrations with marketing, finance, telephony and contact-centre platforms • Complex Power Automate workflows across legal, finance, training, sales and service teams • Power BI dashboards for sales, forecasting, margin and operational performance • AI-assisted invoice, purchase-order and sensitive-document processing • Multi-stage approval and document-review applications • Replacing manual and spreadsheet-based processes with controlled Dataverse solutions I work across the **full delivery lifecycle — discovery, architecture, development, testing, deployment and documentation**. That means you don’t need one person to understand the business requirement and another to translate it into a technical solution. Alongside my **Top Rated Plus status on Upwork**, I’m an **ISO 27001 Lead Implementer and Auditor**, bringing additional security and governance experience to permissions, integrations, data handling, automation and AI solutions. **Have a Dynamics 365, Power Platform, integration or Microsoft automation problem?** Send me a brief description of what’s happening today, what isn’t working and what you’d like the system to do instead. **I’ll tell you how I’d approach solving it.**

I am a multi-skilled consultant with a rare combination of Microsoft Power Platform expertise, AI Agent development in Copilot Studio, UX design, web development, and cross-platform automation — enabling me to deliver intuitive, visually stunning, and highly functional solutions that solve real business problems. With over 6 years of experience across web, mobile, and business application development, I create tailored digital products that improve user experiences, automate workflows, and drive measurable business growth. From designing in Figma to developing low-code Power Platform apps, integrating with SharePoint, Dataverse, and Microsoft 365, or connecting workflows across Zapier, Make (Integromat), and n8n, I bridge design and technology to deliver results. ⸻ 💡 What I Offer 1️⃣ Microsoft Power Platform & AI Solutions • Power Apps: Custom Canvas & Model-Driven Apps to streamline operations and boost productivity. • Power Automate: Automated workflows, approvals, and cross-platform integrations with external systems and APIs. • Power Pages: Secure, branded portals for customers, partners, and staff. • Power BI: Interactive dashboards for real-time data-driven decision-making. • Copilot Studio: AI-powered virtual assistants for booking, customer service, and workflow automation. • SharePoint & Dataverse: Secure, scalable data solutions integrated across Microsoft 365. 2️⃣ Cross-Platform Automation (Zapier, Make, n8n) • Connect Microsoft apps with tools like Slack, Gmail, Notion, Trello, HubSpot, and Google Sheets. • Build multi-step workflows for lead management, document processing, reporting, and CRM sync. • Automate notifications, data transfers, and approvals across systems without manual effort. 3️⃣ Web & Mobile Solutions • Transform Figma designs into responsive websites using WordPress, Webflow, Wix, Framer, or Shopify. • Build eCommerce stores, landing pages, and dynamic sites optimised for SEO and conversions. • Add automations via Zapier or Make for order processing, CRM updates, or notifications. 4️⃣ UX Design & Strategy • User-focused interfaces and prototypes in Figma, Adobe XD, and Sketch. • Wireframing, usability testing, and interaction design for engaging digital experiences. • Seamless, responsive designs that align business goals with user needs. ⸻ ✅ Why Work With Me? • Multi-Platform Expertise: Power Platform, AI, UX, and automation with Zapier, Make, and n8n. • Process-First Approach: Solutions mapped to real business workflows and measurable outcomes. • Proven Track Record: Across healthcare, finance, real estate, and eCommerce. • End-to-End Delivery: From concept to deployment, with documentation and training. • Strong Communication: Transparent, collaborative, and results-oriented. ⸻ 📌 Recent Projects Power Platform, AI & Automation • Built a Sick Leave Management App using Power Apps, Automate, and SharePoint. • Designed an AI Agent in Copilot Studio for real estate bookings. • Automated farm reporting with Dataverse & Power BI. • Integrated Power Automate with Zapier for CRM notifications and Slack alerts. Web & eCommerce • Developed a WordPress event planning site. • Built a Shopify store with automated order confirmations via Make. • Designed a WooCommerce store integrated with n8n for product updates. 🛠 Tools & Skills Power Platform: Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio Automation: Zapier, Make (Integromat), n8n Web: WordPress, Elementor, Webflow, Wix, Framer, Shopify UX Design: Figma, Adobe XD, Sketch Microsoft 365 & Cloud: SharePoint, Dataverse, Dynamics 365 CRM, Azure Logic Apps Development: PowerFX, PowerShell, JavaScript, HTML, CSS, REST APIs Other: Responsive Design, Usability Testing, API Integration, SEO

I am a specialized software engineer and i have been working as data analyst for more than 5 years now. I have expert level knowledge of developing VBA application in Excel And Access. 1. Processing data and producing meaningful summaries. 2. Comparison tools (Exact or with in provided margin matches) 3. Presenting/ Converting Data to graphical charts tools. 4. Live excel to screen display tools. 5. Data consolidation tools. 6. Robots safe area calculations 7. Multi timer countdowns 8. Complex quotation calculators 9. Data cleaning and report generation 10. MS Access Database development and debugging 11. PowerApps development and debugging and many more. I can workout any complex tool that can connect Excel/Word or PowerPoint to other software or that can read in any text / csv or any other file and can process it to meaningful information. Thanks

Dynamics 365 Developer and Microsoft Power Platform Consultant with six years of experience designing and delivering CRM, automation, reporting, AI agent, and business application solutions built on Microsoft Dataverse. I work across Dynamics 365 Customer Engagement, Customer Service, Contact Center, Sales and Business Central, alongside Microsoft Copilot Studio, Power Apps, Power Automate, Power BI, SharePoint, Microsoft 365 and Azure. I have delivered solutions for public-sector, charity and professional-services organisations across the UK. Top Rated Plus with a 100% Job Success Score. Microsoft Certified in Power Platform Fundamentals (PL-900), with an MSc in Computing and Information Systems from the University of Greenwich. WHAT I DO MICROSOFT COPILOT AGENTS AND COPILOT STUDIO Custom Copilot Agents designed around real business processes, knowledge sources and operational requirements. I build conversational experiences using Microsoft Copilot Studio, Dataverse, Power Automate, SharePoint and external APIs, including knowledge-based agents, employee support agents, customer-service assistants, automated case handling and workflow-triggering agents. I focus on producing secure and maintainable agents that provide reliable answers, take appropriate actions and integrate properly with existing Microsoft systems. DYNAMICS 365 CRM AND CUSTOMER ENGAGEMENT Configuration and customisation across Dynamics 365 Customer Service and Sales, including case management, queues, routing, SLAs, forms, views, dashboards, security roles and business process flows. My work also covers Dataverse architecture, including tables, relationships, business rules, plugins, PCF components, Model-Driven Apps, Canvas Apps and third-party API integrations. I can take a CRM project from requirements gathering and solution architecture through development, testing, user training, deployment and handover. DYNAMICS 365 CONTACT CENTER Dynamics 365 Contact Center and omnichannel customer-service solutions covering digital messaging, voice and case-management experiences. This includes agent workspaces, queues, routing rules, workstreams, unified routing, knowledge management, automation and integration with Dynamics 365 Customer Service. I help organisations design contact-centre processes that give agents the correct customer information, reduce manual work and create a more consistent experience across communication channels. DYNAMICS 365 BUSINESS CENTRAL Business Central configuration, customisation and integration with Dynamics 365, Dataverse, Power Platform and external services. I can support connected workflows, data synchronisation, reporting and process automation across CRM, finance and operational systems. POWER APPS, POWER AUTOMATE AND DATAVERSE Model-Driven and Canvas Power Apps designed around maintainable Dataverse data models and practical user journeys. Power Automate solutions include approval workflows, dependency-driven task notifications through Microsoft Teams and Outlook, escalation and reminder logic, document processes, case automation and system-to-system integrations using custom connectors, APIs and Azure Functions. POWER BI AND DATA VISUALISATION Power BI dashboards and reporting built on Dynamics 365, Dataverse, Business Central, SharePoint, Azure SQL and Excel. My experience includes star-schema data modelling, Power Query, DAX measures, row-level security, scheduled refresh and performance optimisation. I design reports around the decisions they need to support instead of simply displaying every available field. That is often the difference between a dashboard people rely on and one they stop opening. MICROSOFT 365, SHAREPOINT, AZURE AND MIGRATION SharePoint architecture and governance, Microsoft 365 migrations, Azure DevOps CI/CD pipelines and data integration using APIs, SSIS and Azure Data Factory. My migration experience includes a 698-hour Google Workspace-to-Microsoft 365 migration delivered end-to-end with a five-star Upwork rating. HOW I WORK I design the data model before building. Many CRM, automation and reporting problems that appear months later can be traced back to a schema decision made too quickly at the beginning. I favour standard Microsoft configuration over custom development wherever it genuinely meets the requirement. Unnecessary customisation makes systems more expensive to maintain and more vulnerable during future Microsoft updates. I document what I build and prepare handover material on the assumption that another person may need to maintain the solution. This is particularly important for smaller organisations without an internal developer. I also explain technical decisions in plain language. Stakeholders should understand what is being delivered, why decisions have been made and how the system will support their organisation without needing to become platform specialists. RECENT WORK • Dynamics 365 and Dataverse solutions for beneficiary management

🏆 Custom Supabase + React | Wordpress Custom Theme + ACF | Shopify Expertise ⭐ Top Rated Freelancer ✅ 100% Job Success Ciao! I'm Linda, a senior full stack software engineer based in London. I have strong experience with Supabase, React, Next.js, Vue, React Native, Python, Shopify and WordPress. Within Wordpress I particularly work with custom themes such as Sage/Underscores/Bones starter and ACF, or customizing Elementor pages. I'm an expert in Houzez and Homey themes, with extensive WPML multilingual experience. I'm a Booknetic expert as well, specializing in appointment booking systems for service-based businesses. I'm a Tailwind CSS enthusiast with solid experience in Anime.js, Three.js and GSAP. 𝗙𝘂𝗹𝗹 𝘀𝘁𝗮𝗰𝗸 𝗰𝘂𝘀𝘁𝗼𝗺 𝘄𝗲𝗯 𝗮𝗽𝗽 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Supabase, combined with either React or VueJS, plus TailwindCSS is my preference for fully custom apps that require a backend. This allows us to build any application can you dream up at a competitive rate. 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: - Custom themes from scratch (Sage, Underscores, _tw, and bones starter) - Elementor theme building & advanced customization - ACF Pro for flexible custom fields - WPML installation & multilingual configuration - Booknetic appointment booking systems 𝗝𝗦 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲: - React, Next.js, Vue, React Native - Shopify custom themes & migrations (WordPress → Shopify) - Premium animations with GSAP & Anime.js - Tailwind CSS 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Houzez & Homey theme installation, configuration & customization - Custom IDX integration (Showcase IDX, IDX Broker, MLS) - CRM integration (Brevo, HubSpot, luxury real estate CRMs) I’m skilled at turning designs from PSDs, Figma, or PDFs into responsive, pixel-perfect web pages. I quickly adapt to new tools and languages and am a dedicated perfectionist. 𝗗𝗲𝘀𝗶𝗴𝗻 𝗮 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝗮𝘀 𝘄𝗲𝗹𝗹 𝗮𝘀 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁? No problem. I have a network of 3 designers specialising in different industries that I work with to help make sure the final product is both beautiful and converts better than ever. Being based in London but originating from Venice, Italy, I understand the US and UK markets as well as the EU. If you're looking for someone who delivers excellent results and isn't afraid of any design challenge and if you don't mind a strong Italian accent, then I'm your woman! Looking forward to working with you! Linda

🏆 Microsoft Certified CRM and Power Platform Developer 🏆 👋 Hello, I’m Irfan! ★ 100+ successful implementations of Dynamics 365, Power Platform, Azure ,SSIS, Expert in system integration, automation, and data visualization through Power BI and SSRS ★ 7+ years of specialized experience in Dynamics CRM for top Microsoft Partners and others. ★ Work for the industries of public and private sector industries like Manufacturing, Banking, Jewelry, Physio trainings, Health, Industrial Surveys, Welfare and many more AI: - Configure Copilot and AI Agents in Dynamic CRM which help in generating summary of records. CRM Versions: - Power Platform - Dynamics 365 for Sales - Microsoft Dynamics Field Service - Microsoft Dynamics 365 Marketing - Dynamics 365 for Customer Service - Microsoft Dynamics CRM 365 CE - Microsoft Dynamics CRM 2016 🛠️ Technical Expertise: Microsoft Power Platform: ➤ Development of Power Apps (Canvas Apps, Model Driven Apps) ➤ Power Pages (Power Apps Portals): Websites, Pixel Perfect Portals as per Figma using SASS and media quarries, Custom Integration with Stripe and Moodle. ➤ Power Automate Flows, Business Process Flows (BPF), Approval Flows, Email Flows, Automation, Child Flows. Calling power automate in power pages ➤ Customize Co-Pilot in Dynamics ➤ Microsoft SharePoint Online: Document Management ➤ Microsoft Dataverse (CDS - Common Data Service) ➤ Creation of Tables and Columns ➤ Customizing Forms and Views ➤ Data Modeling, Visualization, Reporting through SSRS and Power BI ➤ Dashboard Development OOB and through Power Bi ➤ Manage complete sales process using Power Virtual Agents ➤ Optimization / Technical Support / Trainings Azure Development: ➤ Azure Functions ➤ Storage Accounts (Queues, Tables, Containers, Azure Blobs, and Files) ➤ Azure Logic Apps ➤ Azure SQL ➤ Azure Active Directory/Microsoft Entra ID ➤ Azure Service Bus ➤ Azure Tables ➤ Azure Application Insights ➤ Azure AD B2C integrate in power apps portals/power pages, Customize/Redesign user flows, Write custom policy, Filter users while sign-up from Power Portals/Pages from Azure AD B2C using power automate by using Graph API Web Development: ➤ HTML, CSS, JavaScript/jQuery, Bootstrap, Liquid, Fluent UI, SASS, Local Storage, Pixel Perfect Design using Figma and sketch file ➤ Power Apps Component Framework (PCF) development and debugging. ➤.NET Framework Plugins/Custom Workflow ➤ RESTful API ➤ Third party Integration with Fireflies, Dow Jones, Docusign, Stripe and Moodle ➤ Visual Studio / Visual Studio Code ➤ SQL Server ➤ SharePoint Lists ➤ Integrate Power Pages with WordPress and Expose Forms/Views and enable By-sync ➤ Integrate Power Pages with stripe (Custom as per business requirement). Data Manipulation: ➤ SQL Server Integration Service (SSIS) ➤ SQL Server Reporting Services (SSRS) ➤ Power BI Data Modeling/Visualization/Reporting ➤ Power Platform environment backup and restore. ➤ Track Users interactions analytics of Power Pages website in Azure Application Insights 👨‍💼 Professional Achievements: ➤ Expertly transitioned PowerApps solutions, enhancing performance and ensuring smooth implementation. ➤ Designed intuitive interfaces and responsive PowerApps solutions to elevate user experiences. ➤ Partnered with stakeholders on Microsoft Dynamics 365 integration projects, offering technical support and resolving issues for PowerApps applications. ➤ Developed bespoke business applications, dashboards, and reports to advance business intelligence. 🏆 Certifications: ➤ Microsoft Certified: Power Platform App Maker Associate ➤ Microsoft Certified: Dynamics 365 Fundamentals (CRM) ➤ Microsoft Certified: Power Platform Fundamentals 🌟 Why Choose Me: I’m well versed with: • Project estimation • Proposal preparation • Presales and Demo • Requirements Gathering • Analysis • Solution architecture and Process Design • Development • End User Training • Writing Technical and Functional specification document • Change Management • Testing and UAT • Support Let's transform ideas into realities.