Hire the Best Microsoft Dynamics CRM Developers
in the United Kingdom

When Microsoft business systems are slowing people down instead of helping them work, I step in to fix them. I help businesses improve unreliable processes, replace spreadsheet-based work, repair failing automations and connect Dynamics 365, Power Platform and other Microsoft systems with the platforms their teams rely on. Clients usually bring me in when the requirement goes beyond a basic configuration change: users are working around the system, an integration is creating errors or duplicate records, reporting cannot be trusted, or an existing solution has become difficult to maintain and scale. I work across Dynamics 365, Dataverse, Power Apps, Power Automate, Power BI, Azure and external APIs to turn those problems into secure, reliable production solutions that work for both users and the business. **How I can help** • Improve or troubleshoot Dynamics 365 Sales and Customer Service • Build custom model-driven applications on Dataverse • Replace manual and spreadsheet-based processes with Power Apps and Power Automate • Design multi-stage approvals, notifications and operational workflows • Integrate Dynamics 365 with Business Central and external platforms • Build REST API, webhook, Microsoft Graph and custom connector integrations • Develop Azure Functions and Logic Apps for more complex processing • Create Power BI reporting using Dataverse, APIs, Power Query and DAX • Build controlled AI and document-processing workflows using Copilot Studio, AI Builder and Azure OpenAI **Dynamics 365 and Dataverse** I design and enhance Dynamics 365 environments around the way the business actually operates. This includes Dataverse architecture, tables and relationships, model-driven apps, forms, views, dashboards, security roles, business process flows, business rules, JavaScript, command bars and workflow automation. I focus on usability, data quality and maintainability. A solution should not only meet the technical requirement; it should also be straightforward for users and practical for the internal team to support. **Power Automate and business process automation** I build automation for approvals, customer submissions, document generation, notifications, scheduled processing, data synchronisation and operational workflows. My flows are designed beyond the happy path, with validation, duplicate prevention, error handling, retries, logging, permission management and clear recovery routes when something fails. **API and Azure integrations** I connect Dynamics 365 and Power Platform with external CRM, ERP, marketing, finance, telephony and contact-centre platforms. My integration experience includes REST APIs, Dataverse Web API, webhooks, custom connectors, OAuth, Microsoft Graph, Business Central APIs, Azure Functions and Logic Apps. I design integrations with controls for failed transactions, duplicate records, incomplete data and mismatched identifiers rather than assuming every request will succeed. **AI and intelligent document workflows** I use AI as part of a controlled business process rather than as a standalone demonstration. This includes document extraction, classification, summarisation, PII detection, invoice and purchase-order processing, Copilot Studio agents and multi-stage review workflows where users can validate or amend AI-generated results. **Power BI and reporting** I build Power BI solutions for sales, finance, operations and management reporting using Power Query, DAX, SQL, Dataverse, APIs and Excel. I focus on ensuring the data model, measures and business definitions reconcile so stakeholders can trust the results. **Relevant delivery experience** • Dynamics 365 solutions supporting automotive operations across multiple brands, dealerships and countries • CRM integrations with marketing, finance, telephony and contact-centre platforms • Business Central API integrations and automated data exchange • Power Automate solutions for legal, finance, training, sales and service teams • Power BI dashboards replacing complex and unreliable Excel reporting • Deal tracking, forecasting, margin and operational performance reporting • Custom Dynamics 365 interfaces that improve usability and data quality • AI-assisted invoice, purchase-order and sensitive-document processing • Multi-stage approval and document-review applications I have delivered solutions across automotive, legal, training, finance, manufacturing, sales and service-based organisations. I am also an ISO 27001 Lead Implementer and Auditor. I apply that security and governance knowledge when designing permissions, integrations, data handling, automation and AI workflows. Clients value that I can handle the full journey from an unclear operational problem through discovery, solution design, development, testing, deployment and documentation. Send me a brief description of your Microsoft systems challenge, what is currently not working and what the business needs the solution to achieve.

Dynamics 365 Developer and Microsoft Power Platform Consultant with six years of experience designing and delivering CRM, automation, reporting, AI agent, and business application solutions built on Microsoft Dataverse. I work across Dynamics 365 Customer Engagement, Customer Service, Contact Center, Sales and Business Central, alongside Microsoft Copilot Studio, Power Apps, Power Automate, Power BI, SharePoint, Microsoft 365 and Azure. I have delivered solutions for public-sector, charity and professional-services organisations across the UK. Top Rated Plus with a 100% Job Success Score. Microsoft Certified in Power Platform Fundamentals (PL-900), with an MSc in Computing and Information Systems from the University of Greenwich. WHAT I DO MICROSOFT COPILOT AGENTS AND COPILOT STUDIO Custom Copilot Agents designed around real business processes, knowledge sources and operational requirements. I build conversational experiences using Microsoft Copilot Studio, Dataverse, Power Automate, SharePoint and external APIs, including knowledge-based agents, employee support agents, customer-service assistants, automated case handling and workflow-triggering agents. I focus on producing secure and maintainable agents that provide reliable answers, take appropriate actions and integrate properly with existing Microsoft systems. DYNAMICS 365 CRM AND CUSTOMER ENGAGEMENT Configuration and customisation across Dynamics 365 Customer Service and Sales, including case management, queues, routing, SLAs, forms, views, dashboards, security roles and business process flows. My work also covers Dataverse architecture, including tables, relationships, business rules, plugins, PCF components, Model-Driven Apps, Canvas Apps and third-party API integrations. I can take a CRM project from requirements gathering and solution architecture through development, testing, user training, deployment and handover. DYNAMICS 365 CONTACT CENTER Dynamics 365 Contact Center and omnichannel customer-service solutions covering digital messaging, voice and case-management experiences. This includes agent workspaces, queues, routing rules, workstreams, unified routing, knowledge management, automation and integration with Dynamics 365 Customer Service. I help organisations design contact-centre processes that give agents the correct customer information, reduce manual work and create a more consistent experience across communication channels. DYNAMICS 365 BUSINESS CENTRAL Business Central configuration, customisation and integration with Dynamics 365, Dataverse, Power Platform and external services. I can support connected workflows, data synchronisation, reporting and process automation across CRM, finance and operational systems. POWER APPS, POWER AUTOMATE AND DATAVERSE Model-Driven and Canvas Power Apps designed around maintainable Dataverse data models and practical user journeys. Power Automate solutions include approval workflows, dependency-driven task notifications through Microsoft Teams and Outlook, escalation and reminder logic, document processes, case automation and system-to-system integrations using custom connectors, APIs and Azure Functions. POWER BI AND DATA VISUALISATION Power BI dashboards and reporting built on Dynamics 365, Dataverse, Business Central, SharePoint, Azure SQL and Excel. My experience includes star-schema data modelling, Power Query, DAX measures, row-level security, scheduled refresh and performance optimisation. I design reports around the decisions they need to support instead of simply displaying every available field. That is often the difference between a dashboard people rely on and one they stop opening. MICROSOFT 365, SHAREPOINT, AZURE AND MIGRATION SharePoint architecture and governance, Microsoft 365 migrations, Azure DevOps CI/CD pipelines and data integration using APIs, SSIS and Azure Data Factory. My migration experience includes a 698-hour Google Workspace-to-Microsoft 365 migration delivered end-to-end with a five-star Upwork rating. HOW I WORK I design the data model before building. Many CRM, automation and reporting problems that appear months later can be traced back to a schema decision made too quickly at the beginning. I favour standard Microsoft configuration over custom development wherever it genuinely meets the requirement. Unnecessary customisation makes systems more expensive to maintain and more vulnerable during future Microsoft updates. I document what I build and prepare handover material on the assumption that another person may need to maintain the solution. This is particularly important for smaller organisations without an internal developer. I also explain technical decisions in plain language. Stakeholders should understand what is being delivered, why decisions have been made and how the system will support their organisation without needing to become platform specialists. RECENT WORK • Dynamics 365 and Dataverse solutions for beneficiary management

Microsoft Dynamics 365 Business Central Consultant | Microsoft Dynamics NAV | Microsoft Power BI | Power Automate | Financial Analysis | Data Analysis Experienced in Business Central Sass, Business Central on premise, NAV 2009, 2013, 2015, 2016, 2017 & 2018. As a seasoned Microsoft Dynamics Business Central and Microsoft Dynamics NAV Functional Consultant with 12 years of practical experience, I have successfully delivered standard and bespoke solutions for clients. My expertise spans the entire ERP implementation lifecycle, from project requirement analysis to design, GAP analysis, FRD writing, configuration, setup, testing, training, and go-live support. When engaging with a client for Business Central Implementation, my objective is to first understand their business processes and ask "WHY," as a successful implementation relies on the consultant's ability to comprehend the logic behind a process. My areas of expertise within Business Central include Finance & Accounting Inventory & Warehousing (Simple and advanced warehousing) Purchases & Payables Sales & Receivables Purchase & Sales Orders Processing Supply Chain Contacts & Marketing Jobs and WIP Users & Permissions. My skills include: • Business process analysis and requirements gathering • Gap Analysis • Project scoping • Functional Design & Functional Requirement documentation • Setup, Configuration & Implementation of MS Dynamics Business Central • Creating Dynamics workflows with approval cycle • User Acceptance Test & User-training • Process design • Data Migration, maintenance and up-gradation to Dynamics BC • Integration between Other System and Microsoft Dynamics Business Central • Reports development. RDLC and Word reports for Business Central • Go Live Support to MS Dynamics Customers • Data Analysis • Dashboards and reports in Microsoft Power BI • Power Automate Additionally, I excel in IT Consultancy, Management Consultancy, Financial modelling, Budgeting, Financial statements, including Cash flows in Excel, KPI and Business Intelligence Reporting, Microsoft Power BI, Data Analysis, Excel reporting, pivot tables, Power Query and complex formulas, Access, Excel, VBA, and database programming, Business process improvements, System Review and Bookkeeping. As a dedicated professional, I prioritize accuracy and timely project delivery. Eager to collaborate with you. Microsoft Dynamics 365 Business Central MS Dynamics 365 Business Central Microsoft Business Central Microsoft Dynamics Business Central MS Dynamics Business Central MS Business Central D365 (BC) Dynamics (BC) #Dynamics365Architect | #FunctionalConsultant | #IndependentConsultant | #SystemReview | #DynamicsBestPractices| #DataMigration | #PowerBIDataAnalytics | #MicrosoftDynamicsNAV | #MicrosoftDynamics365 | #MicrosoftDynamics365BusinessCentral | #MicrosoftDynamics365BusinessCentralConsultant | #MicrosoftDynamics365BusinessCentralAnalyst | #MicrosoftDynamics365BusinessCentralImplementer | #ERPConsultant | #ITConsultant | #ManagementConsultant | #MicrosoftBusinessCentral | #MicrosoftDynamicsBusinessCentral | #MicrosoftBusinessCentral | #BusinessCentral | #MicrosoftBusinessCentralExpert | #MicrosoftDynamicsBusinessCentralExpert |#MSBusinessCentral |#MSDynamics |#ERPImplementer |#Navision | #MSDynamicsCRM |#MicrosoftDynamics365 |#MicrosoftBC

Microsoft Certified Professional (MCP) ★ PL-200 Microsoft Power Platform Functional Consultant ★ MB-200: Microsoft Power Platform + Dynamics 365 Core ★ MB2-716: Microsoft Dynamics 365 Customization and Configuration ★ Dynamics 365 for Sales ★ Dynamics 365 for Customer Service ★ Dynamics 365 for Field Service ★ Dynamics 365 for Project Service ★ Dynamics 365 for Marketing ★ Reporting and BI ( Power BI, SSRS, Dashboards and Charts in Dynamics ) ★ Microsoft Dynamics Portals and Custom Portals using ASP.Net MVC ★ Customization's and Configurations ★ Extending Dynamics 365 CRM Custom (Workflows, Actions, Screens and Plugins) ★ WordPress Integration with Dynamics CRM ★ I am a Certified Microsoft Dynamics CRM Technical Consultant with in-depth knowledge of the platform. I have worked with local and international clients/ organizations before becoming a freelancer and its helped me a lot to understand international clients and making me successful in freelancer world ★ I have worked with Microsoft Dynamics CRM 2013, CRM 2015, CRM 2016 and Dynamics 365 Customization's includes Plugins, Custom Workflows Custom Actions, Business Process Flows and Ribbons Customization ★ I have Experienced in Data Migrations and Reporting Tools including ( SSIS, SSRS, Scribe, Power BI) Specialties • Microsoft Dynamics CRM Implementation • Customization's • Power Apps( Canvas and Model Driven) • Add-ons Development • Data Migrations and Integrations • Power Automate

Senior Microsoft Dynamics 365 & Power Platform Developer | AZ-204 Certified I thrive on turning complex business problems into elegant, effective solutions. With 7+ years as a senior developer specializing in Microsoft Dynamics 365, the Power Platform, and Azure, I sincerely enjoy the unique challenges each client brings – and seeing their satisfaction once we've nailed it? Even better. My sweet spot is Dynamics 365 customization. Whether it's crafting new entities from scratch, fine-tuning existing forms, or writing up intricate business rules, form scripts or plugins, I'm all about making your CRM work exactly how you need it to. On the Power Platform side, I'm adept at building powerful Power Apps and automating workflows with Power Automate to boost efficiency. When we talk, I'm flexible. We can dive deep into the code and architecture but if you prefer the big picture, we'll focus on the business impact and how the solution transforms your operations. My ultimate goal is for you to feel like you can hand over a project, and not have to worry about the delivery. I'm here to ensure it's done right, on time, and without the headaches. I believe in honest assessment, clear communication, and building solutions that are both innovative and sustainable, designed to truly empower organizations – especially those in the not-for-profit sector. Let's collaborate to build solutions that not only meet your needs but exceed your expectations, without the stress.

I have 10 years+ of experience in customization, configuration, and integration with dynamic CRM and other systems. With my years of experience in the industry, I’ve worked with different clients such as universities, trusts, banks, education consultancy, etc. I also have 2 years+ of experience in developing power bi analytics reports. I have worked on a different type of analytics report like Use Adoption Report, Sales Pipeline, Sales Activities, time entry report, booking analysis report, consolidation report (balance sheet and p/l), booked order report, etc. In addition, I have connected reports with different sources like power platform (CDS), Blank Query, OData, Excel, Azure blob, etc. Skills: ✅MS Dynamics 365 ✅Power Automate ✅POWER BI ✅ASP.NET, WCF, LINQ, NHibernate, ADO.NET, Web Services, Web Forms, Win Forms, SOAP, REST, .NetFramework ✅Database: - MS SQL Server, MS Access, MySQL. ✅Development Tools: - Visual Studio, MS Office ✅Reporting Tools: - Crystal Reports, SSRS ✅Programming Languages: - C#.Net, C, C++, SQL, PL/SQL, XML ✅Web Technologies: - ASP, XML, HTML, DHTML, XHTML, XAML, CSS, XSLT, JavaScript, AJAX, JSON, Jquery. ✅Version Control Tools: - TFS, GIT, SVN Have good knowledge in: ✅ Action ✅ Workflow ✅ Business Process Flow ✅ Microsoft Flow ✅ Business Rule ✅ Custom Action ✅ XRM script ✅ Plugin Development ✅ Custom workflow ✅ Console application And I firmly believe in getting involved in very few projects at a time but paying great attention to the quality and maintainability of the code that can be easily adapted to new requirements is the way to do it.