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▶️ Desktop IT Support (Windows, Mac, Linux, Chrome) ▶️ Website Design & Development (WordPress, Shopify, Wix, and other CMS platforms) ▶️ Domain & Hosting Setup (Email Delivery: DNS, SPF, DMARC) ▶️ Virtualization & Server Support (VMware, VirtualBox, Hyper-V) ▶️ Operating System Repair & Recovery (System Recovery, Boot Fix) ▶️ Boot & Startup Issues (No Boot, Bluescreen, OS Reset) ▶️ Windows Password & PIN Recovery (Unlock Access) ▶️ Wi-Fi & Network Troubleshooting (Connectivity, Optimization) ▶️ Slow PC Performance Optimization (Speed Boost, Cleanup) ▶️ CMS Support (WordPress, Weebly, Wix) ▶️ Outlook & Email Setup (IMAP/SMTP Configuration) ▶️ Printer Setup & Troubleshooting ▶️ Email Marketing & Deliverability (Spam to Inbox Optimization) ▶️ Remote IT Support (Secure Remote Assistance) ▶️ General Technical Support (Diagnostics, Troubleshooting) ▶️ MS Outlook & Email Issues (Sync Errors, Account Setup) Why Work With Me? Reliable and clear communication every step of the way. Dedicated to delivering timely, high-quality results tailored to your needs. Flexible for both short-term tasks and long-term collaborations. Passionate about solving problems and exceeding expectations. 🔹 Available for both short-term tasks and long-term support 🔹 Quick response, clear communication, and secure service guaranteed Let’s connect and make your IT and web projects a success.

With over 10 years of hands-on experience in technical support, I specialize in Microsoft technologies and IT networking, providing high-quality commercial and end-user support. My expertise spans a wide range of products, including Microsoft Windows, MS 365, SharePoint, OneDrive, and MS Teams, ensuring smooth and efficient operations for businesses and consumers alike. I have a proven track record in troubleshooting, problem resolution, and providing seamless support across various platforms. My proficiency with Rave and D365 ticketing tools further enhances my ability to manage and resolve technical issues efficiently. Whether you need assistance with system setups, troubleshooting, or ongoing support, I offer a reliable and customer-focused approach to meet your needs.

🔥 20,000+ Hours | 300+ Jobs | Tier 3 Technical Support & System Administrator Are technical bugs, software glitches, or system downtime disrupting your business operations? I am a veteran Technical Support Engineer and Desktop Administrator with over 17 years of hands-on experience diagnosing, troubleshooting, and resolving complex IT infrastructure issues. My career is anchored by delivering enterprise-grade, Tier 3 (L3) support for global technology leaders like Sony VAIO, AT&T, and McAfee. From cross-platform desktop management to enterprise cloud environments, I provide rapid, highly reliable remote helpdesk support to ensure your business-critical systems maintain maximum uptime. 🛠️ CORE TECHNICAL EXPERTISE: =========================== • Tier 1–3 Technical Support: Advanced remote troubleshooting for proprietary software, desktop applications, operating systems, and digital products. • Desktop Support & Administration: Comprehensive system configuration, optimization, performance tune-ups, and OS patch management for Windows 11, macOS, and Linux. • Remote Endpoint Management: Fast, secure remote access and incident resolution utilizing enterprise tools like ConnectWise, TeamViewer, LogMeIn, and AnyDesk. • Cloud & Workspace Administration: End-to-end management of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Google Workspace environments. • Network & Email Diagnostics: Configuring and troubleshooting secure email deliverability (DNS, MX, SPF, DKIM, DMARC) and implementing robust multi-factor authentication (MFA) via Microsoft Entra ID (Azure AD). 🔬 DEDICATED HARDWARE & TESTING LAB: ==================================== To guarantee safe, accurate troubleshooting without disrupting your live environment, I maintain a fully equipped physical and virtual testing lab to replicate your exact issues: ✔ Operating Systems: Workstations running native Windows 11, macOS, and isolated Linux Virtual Machines (VMs). ✔ Mobile Ecosystems: Physical iPhone, iPad, and Android devices for mobile application and MDM testing. 🏆 A PROVEN HISTORY OF RELIABILITY: ================================== ✔ 17+ Years of deep, real-world IT support industry experience. ✔ 20,000+ Logged hours on Upwork with a flawless long-term job success history. ✔ Enterprise Background: - 3 Years: Technical Support Engineer for McAfee Antivirus products. - 2 Years: L3 Technical Support for SONY VAIO Computers. - 2 Years: Technical Support Specialist for AT&T ConnecTech. Whether your team needs a dedicated technical expert to clear out a backlogged helpdesk ticket queue, or you need an on-call administrator to handle an urgent system outage, I deliver elite results with zero friction.

Looking for a Full-Stack .NET Developer, AI Specialist, and Automation Engineer who handles everything from complex backend architecture to sleek React frontends and CAD plugins? Finding a reliable developer is hard; finding a Product Engineer who understands system design, automated workflows, and business ROI is even rarer. I bridge that gap by combining deep technical expertise with a consultative mindset. Whether you need custom AI/ML integrations, SolidWorks CAD automation, or high-throughput .NET enterprise platforms, I engineer solutions built on Clean Architecture, microservices, and Test-Driven Development (TDD) to ensure scalable, maintainable, and cost-effective code. What I Build & Automate: AI & Computer Vision Systems: Custom Machine Learning pipelines, RAG (Retrieval-Augmented Generation) applications, and real-time OpenCV image/video processing. CAD & Desktop Automation: Custom SolidWorks API plugins (C#/.NET), Office Add-ins (VSTO & Office.js for Outlook, Excel, OneNote), and WPF desktop tools. Full-Stack Web & APIs: High-performance RESTful APIs, asynchronous microservices, and modern, responsive React dashboards. Core Technical Stack & Expertise AI, Machine Learning & Data: Python, OpenCV (Computer Vision), RAG / LLM Integration, Machine Learning Models, Apache Airflow, Streamlit CAD & Extension Engineering: SolidWorks API (C#), VSTO, Office.js, Outlook & Excel Add-ins, System Automation Backend & Cloud Architecture: C#, .NET 8 / .NET Core, FastAPI, PostgreSQL, SQL Server, Microservices, RESTful APIs Frontend & Mobile: TypeScript, JavaScript, React, .NET MAUI, WPF, Modern UI/UX DevOps & Infrastructure: Microsoft Azure, Docker, Apache Kafka, CI/CD Pipelines, Git Digital Wallet Integrations: Apple Wallet Pass, Google Wallet API I pride myself on transparent Agile communication and delivering logic that is as clean as it is powerful. Let’s connect to discuss your project requirements and turn your technical vision into a production-ready reality.

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

Behind every successful business is someone like me—a dedicated Adminitrator who knows how to get things done, backed by extensive experience and credentials. I specialize as an Exchange Administrator and Azure O365 Admin, along with on-premises administration. My role involves managing cross-functional projects and ensuring that tasks are completed with maximum efficiency. My ultimate goal is to strategically elevate your business and free up your time for the things that matter most. With years of experience, I have honed a broad range of skills tailored to meet the needs of entrepreneurs and business leaders. Areas of Experience: Providing support on critical incidents for B2B customers Technical assistance for Microsoft Office 365 products via phone/email and remote access Conducting triages and coordinating between teams to escalate business-impacting issues Assisting clients with Active Directory management Managing clients' hybrid systems and syncing users from AD to the cloud using GUI or PowerShell Supporting Office 365 program services Interacting with Global/Enterprise Administrators Setting up new domains on Office 365 Exchange Online Managing mailboxes, groups, and resources Supporting migrations to Exchange Online Assisting customers with transport and inbox rule setups Configuring Exchange Online Protection (EOP) & Advanced Threat Protection (ATP) Implementing and managing Auditing, Data Loss Prevention, and Journal rules Running In-Place eDiscovery and extended message traces Proficient knowledge of Office 365 subscriptions Basic understanding of PowerShell and Azure AD Connect Familiarity with Microsoft Exchange Server 2013 & 2016 and Microsoft Windows Active Directory Managing the Exchange Admin Center, Security Admin Center, and Microsoft Purview (Compliance Admin Center) Researching client issues promptly and following up with recommendations and action plans Managing, troubleshooting, and monitoring system errors in Office 365 environments Additional Certifications: Microsoft 365 Certified: Security Administrator Associate Microsoft Azure Fundamentals Microsoft Teams Administration SC-900 Exam Prep: Microsoft Security, Compliance, and Identity Fundamentals AZ-104 Exam Preparation: Microsoft Azure Administrator M365 SharePoint Online Specialist Learning Path MS-100 Exam Preparation: Microsoft 365 Identity and Services AI-900 Exam Preparation: Microsoft Azure AI Fundamentals AZ-500 Exam Preparation: Microsoft Azure Security Technologies Microsoft Azure Administration MS-102 Exam Prep: Microsoft 365 Administrator