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Soiled experienced in Migration of MS Exchange 2003 to 2007, 2010, 2013, Office 365 and Windows Active Directory 2003 to 2008, 2012 Server. Manage small to 50,000+ user environment with multisite Microsoft Active Directory and Exchange migration projects Design and carry out greenfield deployments, cross-forests, data center consolidations, organization consolidations Manage and migration of Office 365 environment Soiled Experienced in office 365 migration designing and implementation in various tool such as MigrationWiz ,Quest tool Experience in ADFS ,DIR Sync, MS Lync . Projects -Migration of 55,000 mailboxes from Exchange 2007 to Exchange 2010 IT Software compny. -Migration of 20,000 mailboxes from Exchange 2010 forest to Office 365 and provided L3 Support health care company -Migration of Windows 2003 Active Directory to windows 2008R2 and Windows 2012. -Design and implementation of Exchange 2010 Hybrid to office 365 inclosing ADFS and DIR Sync tool. -MSCE,MCSA,MCITP

🚀 **Top-Rated M365 & Technical Support Specialist | EBX & MDM Consultant | 10+ Years of IT Excellence** Hi there! I'm Rahul Kumar, a seasoned IT professional with over a decade of experience delivering top-tier technical support, MDM administration, and enterprise data management solutions. Whether you're a startup needing reliable M365 support or an enterprise migrating EBX platforms, I bring the skills and dedication to get the job done right. 🔧 **What I Bring to the Table:** - ✅ 98% client satisfaction as a **Microsoft M365 Consumer Support Ambassador** - ✅ Expertise in **EBX 5.9 to 6.2 migration**, API creation, and workflow optimization - ✅ Strong background in **Active Directory, ServiceNow, SCCM, and BizTalk** - ✅ Proven ability to manage **technical escalations, bug fixes, and change requests** - ✅ Hands-on experience with **Windows OS, O365, Exchange, and File Server Administration** 💡 I specialize in solving complex technical issues, streamlining operations, and ensuring seamless user experiences. My approach is proactive, collaborative, and always focused on adding value. Let’s connect if you’re looking for: - M365/Windows support with a personal touch - EBX or MDM consulting and migration - Reliable, long-term technical support for your business 📈 Let’s turn your tech challenges into success stories!

I am an experienced IT Infrastructure Engineer with 15+ years of hands-on expertise in designing, deploying, and managing enterprise IT environments. My specialization includes Windows Server, Active Directory, Hybrid AD with Entra ID, Microsoft 365, Exchange Server, Azure, AWS, and Virtualization. I help businesses modernize their IT infrastructure end-to-end — from on-premises servers and virtualization platforms (VMware/Hyper-V) to hybrid cloud integrations, Azure AD/Entra ID deployments, and modern desktop architecture. I focus on delivering secure, scalable, and resilient hybrid IT solutions that enhance productivity, security, and compliance while supporting business growth. Technical Expertise 🗄️ Windows Server & Active Directory ✅ Install, configure, and manage Windows Server 2003–2025 ✅ DFS, DNS, DHCP, RDS, IIS, RAID, NAS ✅ Group Policy Objects (GPOs), AD replication, backup & restore ✅ Active Directory migrations & consolidations (domains/forests) ✅ Identity Services: ADFS, Azure SSO, MFA, SAML, OAuth, OpenID ✅ AD Security Auditing: BloodHound/SharpHound, Kerberoasting, ZeroLogon ☁️ Microsoft 365 & Cloud Services ✅ Administration of Exchange Online, SharePoint, OneDrive, Teams ✅ Domain & DNS setup: SPF, DKIM, DMARC, MX ✅ Security & Compliance: Defender for Endpoint & O365, DLP, Conditional Access, Sensitivity Labels, Azure Security Policies ✅ Tenant-to-tenant migrations: BitTitan, CodeTwo, SkyKick ✅ Hybrid Deployments: Exchange + O365, ADFS, Azure AD/Entra ID Connect ✅ Modern Workplace Management: Intune, Autopilot, Co-management, Windows 10/11, Windows 365/Cloud PC 🏢 Virtualization & Cloud Platforms ✅ VMware: ESXi, vCenter, vMotion, DRS, HA, NSX, vSAN, vROps ✅ Hyper-V: deployment, migration, clustering, Azure Stack HCI ✅ Azure Virtual Machines | VM Scale Sets | Availability Sets & Zones | ARM Templates | NSGs | Azure Bastion | Load Balancer | Azure Monitor | Backup & Site Recovery | Automation & Auto-Scaling | Hybrid VM Integration | High Availability | Cost Optimization ✅ AWS: IAM, EC2, S3, CloudFormation, cloud migrations 🔒 Security & Vulnerability Management ✅ Penetration testing & vulnerability scanning (Nessus, Qualys, Kali Linux) ✅ Remediation of Windows & AD vulnerabilities (SMB, PrintNightmare, LDAP signing) ✅ Zero Trust Security implementation & Identity Governance ✅ Backup & disaster recovery (StorageCraft, NAS, SkyKick, Quest Recovery Manager, DRaaS) ⚡ Automation & RMM Tools ✅ PowerShell scripting & DSC automation ✅ Graph API & Microsoft 365 automation ✅ RMM tools: Intune, Datto RMM, ConnectWise, NinjaOne, ManageEngine ✅ Endpoint management, application deployment & compliance 📞 Collaboration & Messaging ✅ Teams Phone System & Direct Routing ✅ Exchange Hybrid Architecture & migrations ✅ PBX integration 🏆 Why Work With Me / Achievements / Key Results 🏅 Upwork Top-Rated Expert – recognized for delivering high-quality IT infrastructure and cloud solutions 🏅 Certified IT Infrastructure Expert – Microsoft, Azure, AWS, VMware, and Security certifications 🏅 23K+ hours worked – extensive hands-on experience with diverse enterprise projects 🏅 $400K+ earned – proven track record of client satisfaction and successful project delivery 🏅 Enterprise & Cloud Expertise – implemented hybrid AD, Azure, Microsoft 365, VMware, and AWS solutions for multiple organizations 💡 Online Consultation Available ⭐ Review your IT environment ⭐ Identify challenges & solutions ⭐ Create a custom step-by-step action plan 📅 Schedule your consultation directly on Upwork at your convenience. Whether you need full project delivery or expert guidance, I ensure your IT infrastructure is secure, efficient, and optimized for growth.

Azure Cloud & Microsoft 365 Administrator | Intune | Azure | VMware | Windows Server | Microsoft Security Microsoft Cloud Administrator with hands-on experience designing, deploying, and managing secure Microsoft Azure and Microsoft 365 environments. I specialize in Azure infrastructure, Microsoft Intune, Entra ID, Azure Virtual Desktop (AVD), Windows Server administration, virtualization, endpoint management, and Microsoft security solutions. I have practical experience implementing enterprise IT solutions, managing hybrid cloud environments, securing endpoints, automating administrative tasks, and providing reliable infrastructure support for businesses of all sizes. My Expertise • Microsoft Azure Administration (AZ-104) • Azure Network Engineering (AZ-700) • Microsoft Intune (MD-102) • Microsoft 365 Administration • Microsoft Entra ID (Azure AD) • Azure Virtual Desktop (AVD) • Windows Server Administration (2012/2016/2019/2022) • VMware vSphere & vCenter Administration • Microsoft Defender & Endpoint Security • Microsoft Purview & Data Loss Prevention (DLP) • Microsoft Applied Skills – SC-5002 (Secure Microsoft 365 Workloads) • Azure Virtual Machines, VNets, NSGs, VPN Gateway, Load Balancer • Azure Backup & Azure Site Recovery • Veeam Backup & Replication • Group Policy (GPO) • PowerShell Automation • Exchange Online, SharePoint Online, OneDrive & Microsoft Teams • DNS, DHCP, Active Directory • Linux Administration • Azure Monitoring & Log Analytics Projects I've Worked On Designed and managed Azure infrastructure for production environments. Configured secure Azure networking using VNets, NSGs, VPN Gateways, Private Endpoints, and Load Balancers. Deployed and managed Azure Virtual Desktop (AVD) environments. Implemented Microsoft Intune policies for device compliance, BitLocker, USB restrictions, screen capture prevention, application management, and endpoint security. Configured Microsoft Purview DLP policies to protect sensitive organizational data. Managed Microsoft Defender security policies and endpoint protection. Administered VMware virtual infrastructure and Windows Server environments. Managed Azure Backup, Azure Site Recovery, and Veeam Backup & Replication for disaster recovery. Automated administrative tasks using PowerShell to improve operational efficiency. Provided L2/L3 technical support, troubleshooting, monitoring, and infrastructure optimization. I focus on delivering secure, scalable, and reliable cloud solutions while following Microsoft best practices. Whether you need Azure administration, Microsoft 365 management, Intune deployment, virtualization, security hardening, or infrastructure support, I'm committed to providing high-quality solutions with clear communication and dependable service. CLOUD CERTIFICATION AZ-104: Microsoft Certified Azure Administrator Associate MD-102: Microsoft 365 Certified: Endpoint Administrator Associate AZ-900: Microsoft Certified Azure Fundamentals MS-900: Microsoft 365 Certified Fundamentals AZ-140: Microsoft Certified: Azure Virtual Desktop Specialty (In Progress) 🚀 Why clients hire me ✔ Strong **Azure networking & security** mindset ✔ Real-world **production experience**, not just theory ✔ Clear communication and ownership of tasks ✔ Solutions designed for **performance, reliability, and scalability** If you’re looking for an Azure Cloud Specialist who understands networking, identity, and enterprise workloads, I can help you build and maintain a secure, high-performing environment. 👉 **Invite me to your job or send a message to get started.**

I’m an IT Support and Customer Support Specialist with experience in technical troubleshooting, end-user support, customer service, team management, and voice/phone support. I have worked extensively within ITIL-based environments and have full-time experience with four major Managed Service Providers (MSPs), supporting enterprise-level clients and service desk operations. I help businesses deliver reliable and efficient technical and customer support by resolving issues quickly, communicating clearly with users, and ensuring consistent service quality across chat, email, and phone channels. I am highly experienced in working within structured ITIL service management frameworks, ensuring proper incident categorization, prioritization, escalation, and resolution in line with SLA requirements. My MSP background has strengthened my ability to handle high-volume ticket environments, multi-client support, and fast-paced operational demands. I am comfortable supporting end users and customers across multiple communication channels, including voice/phone support, while also coordinating team activities, managing ticket queues, prioritizing workloads, and supporting team members in resolving complex technical issues. My approach combines strong technical expertise, ITIL process knowledge, leadership capability, and customer-focused communication. I focus on efficient issue resolution, SLA compliance, service quality, and delivering a positive support experience for both customers and internal users. Whether you need an IT Support Specialist, Customer Support Specialist, Help Desk professional, or Team Lead to manage ITIL-based service desk operations (including voice/phone support), I can provide reliable and professional support. I am available for both ongoing and project-based work and can quickly adapt to your tools, processes, and service environment. ### Customer Support & Customer Service * Customer Support & Customer Service * Customer Issue Resolution * Technical Customer Support * SaaS Customer Support * Email & Chat Support * Customer Communication * Complaint & Escalation Handling * Ticket & Case Management * SLA & Response-Time Management * Problem Solving * Customer Experience * Incident & Request Handling ### Team Management * Team Management & Team Leadership * Team Coordination * Task & Workload Allocation * Performance Monitoring * Coaching & Mentoring * Escalation Management * Knowledge Sharing * Support Process Improvement * Quality & Service Monitoring * Team Collaboration ### IT & Technical Support * IT Support * Technical Support * SaaS Support * SaaS Application Support * End User Computing (EUC) * Desktop & Remote Support * System Administration * Windows Administration * Active Directory * Group Policy * Microsoft 365 * Microsoft Exchange * Exchange Online * Outlook Support * Email Administration & Support * Email Troubleshooting * SCCM / Microsoft Configuration Manager * Microsoft Intune * SharePoint * WSUS Configuration & Administration * Patch Management * Vulnerability Assessment & Remediation * Software & Application Deployment * Endpoint Management * Endpoint Security * Windows Updates & Security Updates * Hardware & Software Troubleshooting * User Account & Access Management ### Service Management & Ticketing Tools * ServiceNow * BMC Remedy * Ticket Management * Incident Management * Problem Management * Service Desk Operations * Service Request Management

Working with MSPs over the globe and making sense of technology. Remote Management and Monitoring (RMM) | Backup & Recovery for SMBs | Exchange on-prem to Office migration | G-suit to Office 365 migration | Microsoft Office Secure Score | Sophos security | Mimecast | Mail assure | Powershell scripting | Wireshark | Hyper-V | VMware ESXi | ConnectWise | SolarWinds