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🚀 **Top-Rated M365 & Technical Support Specialist | EBX & MDM Consultant | 10+ Years of IT Excellence** Hi there! I'm Rahul Kumar, a seasoned IT professional with over a decade of experience delivering top-tier technical support, MDM administration, and enterprise data management solutions. Whether you're a startup needing reliable M365 support or an enterprise migrating EBX platforms, I bring the skills and dedication to get the job done right. 🔧 **What I Bring to the Table:** - ✅ 98% client satisfaction as a **Microsoft M365 Consumer Support Ambassador** - ✅ Expertise in **EBX 5.9 to 6.2 migration**, API creation, and workflow optimization - ✅ Strong background in **Active Directory, ServiceNow, SCCM, and BizTalk** - ✅ Proven ability to manage **technical escalations, bug fixes, and change requests** - ✅ Hands-on experience with **Windows OS, O365, Exchange, and File Server Administration** 💡 I specialize in solving complex technical issues, streamlining operations, and ensuring seamless user experiences. My approach is proactive, collaborative, and always focused on adding value. Let’s connect if you’re looking for: - M365/Windows support with a personal touch - EBX or MDM consulting and migration - Reliable, long-term technical support for your business 📈 Let’s turn your tech challenges into success stories!

12 years in Microsoft 365. I've seen environments that are a complete mess, and I've seen ones that just needed a small push in the right direction. Either way, I know how to get things sorted. My day job is managing M365 for a global company — users, devices, security, the whole thing. But the work I'm most proud of is the stuff that used to take forever and now just... happens on its own. What I work on: M365 migrations — tenant-to-tenant, hybrid to cloud, Exchange, SharePoint, Teams, Entra ID Intune — Windows, macOS, Autopilot, MDM, MAM, app packaging, compliance policies Security & compliance — DLP, Purview, sensitivity labels, PIM, Identity Governance, eDiscovery Automation — Power Automate, PowerShell, Graph API, end-to-end workflow builds Copilot Studio — AI bots for IT self-service, internal helpdesk, process automation Identity & access — Entra ID, conditional access, Azure AD Connect, SSO, ADFS, B2B/B2C Stuff I've actually built and delivered: An AI helpdesk bot where employees reset their own passwords, create groups, and fix PC issues — no IT ticket needed. Cut helpdesk volume by 10% Onboarding and offboarding automation that went from 20 minutes of manual work to 2 minutes Migrated 2,500+ mailboxes from hybrid Exchange to the cloud — nothing lost, no complaints Full tenant-to-tenant migration across Exchange, SharePoint, Teams and Entra ID with zero downtime How I work: I'll flag it if I think there's a better approach — even if it's more work for me I document everything, so you're never dependent on me to understand your own environment I stay around after delivery to make sure things are actually working If any of this sounds like what you need, just send me a message.

Need an experienced Microsoft 365 engineer who can jump into your MSP environment, resolve tickets quickly, and communicate professionally with end users? I currently support U.S.-based businesses, handling Microsoft 365 administration, Exchange Online, Entra ID, Intune, Azure, VPN, and Windows support in an SLA-driven MSP environment. I have hands-on experience supporting Microsoft 365 environments, assisting end users, and resolving technical issues across Exchange Online, Entra ID, Intune, Azure, and Windows systems. Microsoft 365 Administration ✔ User onboarding & offboarding ✔ License assignment & management ✔ Shared mailbox management ✔ Mailbox permissions & delegate access ✔ Distribution Lists & Microsoft 365 Groups ✔ Password resets & MFA troubleshooting ✔ User provisioning & deprovisioning Exchange Online ✔ Message Trace ✔ Mail flow troubleshooting ✔ Spam & phishing investigations ✔ Quarantine management ✔ Email forwarding & mailbox configuration ✔ Outlook & Exchange troubleshooting Entra ID (Azure AD) ✔ User & Group Management ✔ MFA configuration & reset ✔ Identity troubleshooting ✔ Access management ✔ Conditional Access (basic support) Intune & Endpoint Support ✔ Device enrollment ✔ Device compliance troubleshooting ✔ Windows device management ✔ Endpoint support Azure & Infrastructure ✔ Azure VM basic administration ✔ VPN connectivity troubleshooting ✔ DNS & DHCP troubleshooting ✔ Windows administration PowerShell ✔ Microsoft 365 administrative tasks ✔ Exchange Online PowerShell ✔ User management automation MSP Helpdesk Support ✔ Remote troubleshooting for end users ✔ Ticket management & documentation ✔ SLA-focused support ✔ Escalation when required ✔ Root cause investigation ✔ Clear communication with users and clients Tools & Technologies Microsoft 365 • Exchange Online • Entra ID • Intune • Azure • PowerShell • Windows Server • VPN • NinjaOne • Microsoft Defender • Outlook • Teams • SharePoint I believe great IT support isn't just about closing tickets—it's about solving problems correctly, communicating clearly, and preventing the same issues from happening again. If you're looking for a dependable Microsoft 365 Support Engineer who can become a valuable part of your MSP or internal IT team, I'd be happy to discuss your project. Availability ✔ Comfortable working US & UK business hours ✔ Available for long-term contracts ✔ Quick response time ✔ Professional communication ✔ Ready for trial tasks or ongoing support

Top Skills Office 365 Service Desk System Administration Active Directory VMWare/Citrix Workspace, Summary Summary * Detail-oriented IT professional as a software support specialist and systems/network technician. Skilled at operating in a wide range of platforms and excellent written and oral communication skills * Demonstrated ability to diagnose and fix problems of operating systems, group policy, Manage AD, back up, Exchange server. Office 365. * Track record of working with end-users and providing effective Tier 2 and Tier 3 support * Hands-on experience in responding, tracking, and following up to telephone, emails and end-user requests for support.

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

Azure Cloud & Microsoft 365 Administrator | Intune | Azure | VMware | Windows Server | Microsoft Security Microsoft Cloud Administrator with hands-on experience designing, deploying, and managing secure Microsoft Azure and Microsoft 365 environments. I specialize in Azure infrastructure, Microsoft Intune, Entra ID, Azure Virtual Desktop (AVD), Windows Server administration, virtualization, endpoint management, and Microsoft security solutions. I have practical experience implementing enterprise IT solutions, managing hybrid cloud environments, securing endpoints, automating administrative tasks, and providing reliable infrastructure support for businesses of all sizes. My Expertise • Microsoft Azure Administration (AZ-104) • Azure Network Engineering (AZ-700) • Microsoft Intune (MD-102) • Microsoft 365 Administration • Microsoft Entra ID (Azure AD) • Azure Virtual Desktop (AVD) • Windows Server Administration (2012/2016/2019/2022) • VMware vSphere & vCenter Administration • Microsoft Defender & Endpoint Security • Microsoft Purview & Data Loss Prevention (DLP) • Microsoft Applied Skills – SC-5002 (Secure Microsoft 365 Workloads) • Azure Virtual Machines, VNets, NSGs, VPN Gateway, Load Balancer • Azure Backup & Azure Site Recovery • Veeam Backup & Replication • Group Policy (GPO) • PowerShell Automation • Exchange Online, SharePoint Online, OneDrive & Microsoft Teams • DNS, DHCP, Active Directory • Linux Administration • Azure Monitoring & Log Analytics Projects I've Worked On Designed and managed Azure infrastructure for production environments. Configured secure Azure networking using VNets, NSGs, VPN Gateways, Private Endpoints, and Load Balancers. Deployed and managed Azure Virtual Desktop (AVD) environments. Implemented Microsoft Intune policies for device compliance, BitLocker, USB restrictions, screen capture prevention, application management, and endpoint security. Configured Microsoft Purview DLP policies to protect sensitive organizational data. Managed Microsoft Defender security policies and endpoint protection. Administered VMware virtual infrastructure and Windows Server environments. Managed Azure Backup, Azure Site Recovery, and Veeam Backup & Replication for disaster recovery. Automated administrative tasks using PowerShell to improve operational efficiency. Provided L2/L3 technical support, troubleshooting, monitoring, and infrastructure optimization. I focus on delivering secure, scalable, and reliable cloud solutions while following Microsoft best practices. Whether you need Azure administration, Microsoft 365 management, Intune deployment, virtualization, security hardening, or infrastructure support, I'm committed to providing high-quality solutions with clear communication and dependable service. CLOUD CERTIFICATION AZ-104: Microsoft Certified Azure Administrator Associate MD-102: Microsoft 365 Certified: Endpoint Administrator Associate AZ-900: Microsoft Certified Azure Fundamentals MS-900: Microsoft 365 Certified Fundamentals AZ-140: Microsoft Certified: Azure Virtual Desktop Specialty (In Progress) 🚀 Why clients hire me ✔ Strong **Azure networking & security** mindset ✔ Real-world **production experience**, not just theory ✔ Clear communication and ownership of tasks ✔ Solutions designed for **performance, reliability, and scalability** If you’re looking for an Azure Cloud Specialist who understands networking, identity, and enterprise workloads, I can help you build and maintain a secure, high-performing environment. 👉 **Invite me to your job or send a message to get started.**