Hire the Best IT Operations Specialists in Kolkata, IN

💰💻 Cost-effective & tech-savvy ⚡📡 High-performance internet & complete equipment ⌚🔐 Time zone flexibility & data security Are you looking for a reliable professional who can manage customer operations, client onboarding, and internal coordination without sales pressure or targets? I am a Customer Operations & Client Onboarding Specialist with over 10 years of experience supporting customers, managing CRM systems, and coordinating tasks across teams. I help businesses deliver a smooth, organized, and professional customer experience from onboarding to ongoing support. My focus is process, communication, and operational efficiency — not upselling or revenue targets. I have worked with global clients, startups, SaaS companies, agencies, and service-based businesses, handling customer communication, CRM updates, documentation, and issue resolution in a structured and proactive manner. I specialize in: Client onboarding & handover processes Customer operations & support workflows CRM management and documentation SLA tracking and escalation handling Cross-team coordination and follow-ups I am comfortable working independently, following SOPs, and ensuring customers are informed, supported, and satisfied throughout their journey. 🔹 WHAT I CAN HELP YOU WITH. Here’s how I add value to your business: Client onboarding from Day 1 to Day 30 CRM setup, updates, and record management Customer support ticket handling and follow-ups SLA monitoring and escalation coordination Clear customer communication and status updates Internal coordination between teams Process documentation and SOP creation Administrative and operational support. 🔹 TOOLS & SYSTEMS Zendesk If your business needs structured onboarding, reliable customer handling, and smooth internal coordination — without sales pressure or constant follow-ups — I can help. I specialize in customer operations and client onboarding, ensuring that customers are properly onboarded, informed, supported, and retained through clear processes and communication. With 10+ years of experience, I have supported SaaS companies, agencies, startups, and service-based businesses by managing day-to-day customer operations and internal workflows so founders can focus on growth. 🔹 HOW I SUPPORT YOUR BUSINESS I help you create a professional, organized customer experience from Day 1 onward: ✔ Client onboarding (Day 1–30) ✔ CRM setup, updates & customer records ✔ Customer support tickets & follow-ups ✔ SLA monitoring & escalation coordination ✔ Clear customer communication & status updates ✔ Internal coordination across teams ✔ SOPs, documentation & process improvement ✔ Administrative & operational support My approach is process-driven, proactive, and detail-focused — not sales-oriented. 🔹 TOOLS & SYSTEMS I USE Go High Level Zendesk Zoho CRM Pipedrive Email & ticket-based support systems Google Workspace (Docs, Sheets, Drive) Excel for tracking, reporting & audits. 🔹 WHO I WORK BEST WITH ✔ SaaS companies ✔ Agencies (marketing, tech, service-based) ✔ Startups needing structured operations ✔ Founders who want reliable customer handling ✔ Teams that value process, clarity, and accountability 🔹 WHY CLIENTS WORK WITH ME Independent & self-managed Strong documentation & follow-up habits Time zone flexibility High data security & confidentiality standards Clear communication — no micromanagement needed 📩 Let’s Talk If you need a dependable professional to manage customer operations and onboarding with clarity and structure, send a message with a brief overview of your needs. 📞 Discovery calls available. Portfolio & process documentation shared on request. ⭐ If you're interested and think we're a good fit 📱 Drop a personalized message and let me know ☎️ When would be the best time for a discovery call?" Warm Regards, Shabana Khan.

🔹 About Me I’m an eCommerce, Account and IT Operations Leader and Agile Project Manager with over 11 years of experience driving growth, digital transformation, and customer success across SaaS, retail, and marketplace ecosystems. I’ve led end-to-end eCommerce operations — from multichannel strategy to systems integration, product launches, and automation. My work blends business strategy, process improvement, and technical implementation, helping brands scale profitably while maintaining operational excellence. In previous roles, I’ve collaborated directly with CEOs, COOs, and Product Heads to streamline global operations, implement automation, improve Net Revenue Retention (NRR), and enhance customer experience across Shopify, Amazon, Walmart, and ERP systems. 🔹 What I Can Help You With ✅ eCommerce Strategy & Operations (Head of eCommerce Support) Building and managing end-to-end eCommerce operations (B2C/B2B) Channel management: Shopify, Amazon, Walmart, eBay, Faire, etc. Inventory, 3PL logistics, and order workflow automation PPC & marketing analytics to improve ROI ✅ Project Management & Agile Delivery Managing multi-platform eCommerce & SaaS projects (Scrum/Agile) Product roadmaps, sprint planning, and cross-functional team leadership Hands-on with Jira, Asana, Monday.com, Azure DevOps ✅ SaaS & System Integrations CRM, ERP, and API integrations (REST, JSON, Zapier, SFTP) Post-go-live support, documentation, and process optimization Creating scalable workflows to support growth ✅ Customer Success & Retention Enablement Enhancing post-purchase experience & NRR through process design Building knowledge bases, support SOPs, and training programs Improving customer engagement and satisfaction metrics (CSAT, NPS) 🔹 Tools & Platforms Shopify | Amazon | Walmart | Faire | Salesforce | HubSpot | Freshsales | Zendesk | Intercom | ServiceNow | Zapier | Jira | Asana | Monday.com | Azure DevOps | SQL | JSON | Slack | Google Workspace 🔹 Why Clients Hire Me Proven experience in building and scaling eCommerce operations for global startups Strong mix of strategic leadership and hands-on project delivery Deep understanding of SaaS platforms, integrations, and customer journeys Excellent communication with executives and technical teams alike Committed to results, transparency, and continuous improvement If you’re looking for a Head of eCommerce or Project Manager who can optimize your operations, lead digital projects, and deliver measurable business outcomes — let’s connect.

I provide fast, reliable remote IT Technical Support for businesses and individuals — specializing in Microsoft 365, helpdesk troubleshooting, website building, digital marketing, and accurate data entry. And with 18+ years of cross-industry experience, I help small businesses, startups, and SaaS companies solve IT problems fast, keep their systems running smoothly, and grow their online presence. Core Services: • IT Technical Support (Primary) – Remote troubleshooting, Microsoft 365 admin, Windows/Linux support, Active Directory, email configuration, helpdesk ticket resolution (Jira, Zendesk, ConnectWise). • Website Building – Modern & WordPress setup/customization, landing pages, responsive design, basic HTML/CSS/JavaScript fixes. • Digital Marketing – SEO optimization (on-page, off-page, technical), social media marketing, email automation (ClickFunnels, HubSpot, GetResponse), Google Analytics. • Data Entry & Administration – Accurate data entry, spreadsheet management, data cleaning, CRM updates, report generation (Excel, Google Sheets, SQL basics). Why Choose Me? ✔ 18+ years IT support experience (L1–L3) ✔ Microsoft 365 & SaaS platform expertise ✔ Multiple 5-star reviews and proven SLA compliance ✔ Clear communication & quick turnaround ✔ Rising Talent badge & verified profile Let’s discuss your requirements — I’m available for hourly work, fixed-price projects, or ongoing support contracts.

I have 17+ years of IT experience in the area Application Development, Systems Integration, Production Support, Application Maintenance and QA projects. I have played the role of Project Manager, Project Lead, Business Analyst, Developer and QA. I have managed complete SDLC for medium sized development projects. I have business domain knowledge in the area of Automotive on-board telematics and IT systems, Pharma Relationship Marketing, Manufacturing Execution Systems and Work and Asset Management. I have actively implemented LEAN practices in Production support projects. My technical skills in Database consultancy/administration/development are as follows 1. Design and development of relational and NoSQL databases (Mysql, Oracle, MongoDB). Production support of Mysql and MongoDB databases. 2. Migrating existing databases to Mysql, Oracle and MongoDB. 3. Configuring monitoring and alerts for database servers. 4. Develop business layer applications in PL/SQL / Mysql procedures and UNIX. 5. Setup and support Mysql HA database cluster in single primary or multi primary mode without changes to your data or tables. 6. Setup and support Mysql master-slave replication for backups and failover. 7. Automated Point-in-time recovery of Mysql databases. 8. Performance tune databases like Mysql and Oracle. My programming language skills include 1. PHP 2. C 3. PL/SQL 4. Mysql stored procedures 5. UNIX Shell scripting My technical skills in REST API/Web Services consultancy/development are as follows 1. Creating high performance, scabale, standards compliant and secure RESTful API for backend and business logic processing as microservices or in monolithic service architecture. My technical skills in System/Devops consultancy/administration are as follows 1. Create solution architecture for Cloud and On-Premise infrastructure based on free and open source software stack. 2. Containerize Mysql and other servers using Docker and/or LXC. 3. Deploying LXC containers to create extremely lightweight and tightly packed virtualized environments to isolate, secure and streamline your IT operations. Running LXC containers have near zero performance penalty. 4. Install and configure QEMU-KVM virtual machines with full inter VM and external networking support, 3D graphics acceleration for GUI based administration. 5. Performance tune and secure your LAMP/LEMP and other application stack. 6. Deploying directory servers like OpenLDAP, designing DIT, configuring LDAP access control, indexing, replication and single sign-on. 7. Setup in-memory databases like Memcached or a persistent in-memory database Mysql Memcached plugin for caching or sessions. 8. Setup and maintain secure Email servers using Postfix, Dovecot, Courier IMAP, maildrop, Spamassasin, ClamAV, milters, DKIM, SPF, DMARC and Roundcube webmail. 9. Maintenance and administration of Linux servers like setting up firewall, webservers, mail servers, ldap servers, imap servers, automating system admin tasks using shell scripts, applying security updates, install and uninstall of software packages. 10. Setup of Jenkins for CI/CD of complex project workflows. 11. VPN setup ( IKE/IPSec and OpenVPN )

I help service-based and IT businesses manage daily operations, client communication, and internal coordination — so everything runs smoothly without constant supervision. With 7+ years of international client-handling experience, I’ve supported global clients via calls, emails, chats, and video conferences while managing bookings, workflows, and team coordination. I’m highly proficient in CRMs and project management tools including Jira, Zendesk, Zoho, Trello, and Google Sheets, and I adapt quickly to new systems and fast-paced environments. ✅ Client communication & issue resolution ✅ Operations, scheduling & booking management ✅ Team coordination & task tracking ✅ CRM, ticketing & workflow management ✅ Comfortable working in US / UK time zones If you’re looking for a reliable operations partner who can take ownership and reduce your day-to-day workload, let’s connect. ⸻ 🚀 How I Can Support Your Business 🔹 Business Development & Sales Support • Cold calling, email marketing & CRM follow-ups • B2B/B2C sales support (tech, service & retail sectors) • Experience with Zoho CRM, Intercom & Meta Business Suite 🔹 IT Recruitment & HR Operations • Full-cycle hiring: sourcing, screening, scheduling & onboarding • Keka HRMS: attendance, employee records & compliance • Remote HR support for scaling teams 🔹 Content & Client Communication • Website content structuring for US-based businesses • Email campaigns, A/B testing & visual support (Canva, ChatGPT) • Professional customer support via Zendesk & Intercom 🔹 Compliance & Audit Support • Compliance operations for regulated industries (Cannabis, Finance) • KYC/AML verification, SOP documentation & audit coordination • Experience working with US clients via RiskScout ⸻ 🧠 Why Clients Love Working With Me • Fluent in English, Hindi & Bengali • Proactive, process-driven & detail-oriented • Clear communication with fast turnaround • Strong understanding of international business standards 🛠 Tools I Use: Zoho CRM, Intercom, Keka HRMS, Canva, Slack, RiskScout, Zendesk, ChatGPT, Google Workspace, Meta Business Suite, Outlook Let’s work together to grow your business remotely — efficiently, reliably, and professionally. 📩 Send me a message, and let’s get started!