Hire the Best IT Operations Specialists
in India

Greetings! I am a seasoned ITIL specialist with over 11 years of experience in IT Service Management (ITSM), incident management, change management, and process optimization. My expertise lies in designing and streamlining ITIL-based processes to ensure seamless service delivery and operational excellence. Here’s how I can help your business: ITIL Process Design & Implementation: Developing ITIL-based workflows tailored to your business needs, ensuring compliance and efficiency. Change Management: Implementing structured CAB (Change Advisory Board) processes, minimizing approval bottlenecks, and training teams on ServiceNow, Remedy, and other ITSM tools. Incident & Problem Management: Proactively identifying recurring issues, reducing resolution times, and enhancing incident management frameworks. IT Service Delivery & Optimization: Collaborating with stakeholders to align IT services with organizational objectives while maximizing ROI. Why Choose Me? ✅ Proven Track Record: Successfully managed ITSM implementations and process optimizations for global clients like Daimler, Shell, Britvic, and Bayer. ✅ Expert ITSM Tools Knowledge: Proficient in ServiceNow, Remedy, Jira, and other ITSM platforms. ✅ Client-Centric Approach: I prioritize clear communication, timely delivery, and tailored solutions to exceed client expectations. ✅ Certified Professional: Certified in ITIL, ensuring adherence to best practices and continuous improvement strategies. Let’s Work Together! Whether you’re looking to implement ITIL practices from scratch or optimize existing workflows, I’m here to help. Let’s transform your IT operations into a powerhouse of efficiency and reliability. Contact me today, and let’s discuss your project needs!

Top Rated Plus on Upwork with 100% Job Success Score, 38,000+ hours, and 84 completed projects, I help businesses improve customer experience, streamline operations, manage projects and teams, and build efficient processes—with AI integrated into the way I work. My work spans customer success, operations, and CRM management for SaaS, eCommerce, education, and service-based businesses — with a particular focus on client retention, dispute resolution, and building systems that keep teams and processes running smoothly without constant oversights. Core Expertise: Customer Success & Retention | Customer Support Operations | Client Onboarding | Community Management | Sales & Lead Management | Dispute Resolution & Retention | Operations Management | Project Management | Team Management | Client Communication | Process Improvement | SOP Development | CRM Management | Workflow Design | Business Coordination | eCommerce Operations Tools & Platforms: CRM, Sales & Customer Management: GoHighLevel, Close CRM, TimelinesAI, Salesforce Project & Team Management: Asana, ClickUp, Slack AI & Automation: Claude, ChatGPT, Zapier, Make, n8n Community & Digital Platforms: SKOOL, WHOP eCommerce: Amazon Seller Central, Keepa, Helium 10, Shopify, Thrivecart, Intercom Outreach & Email: HubSpot (campaigns), Instantly (cold email), MailerLite, Kit (ConvertKit) Office & Docs: Notion, Canva, Outlook, OneDrive, basic WordPress admin Accounting: Xero AI & Automation: I treat AI and automation as practical tools, not buzzwords — using them to improve communication, streamline repetitive tasks, and keep processes and documentation clear and current

I'm Siddhartha, a qualified ICAEW member, agency owner of Mercurius Advisory Services (MASPARTNER), and a finance professional with over two decades of experience working with industry giants like Grant Thornton, PwC, and American Express. At MAS, my team and I offer a full suite of financial services to clients across 30+ countries, including the USA, Canada, Australia, UK, Europe, Singapore, the Middle East, Africa, and India. Whether you need day-to-day bookkeeping, complex tax filings, or high-level CFO guidance, we've got it covered under one roof. What makes us different? Every engagement benefit from my CFO-level oversight, which means your numbers don't just get recorded; they get interpreted and acted upon. OUR CORE SERVICES -Bookkeeping & Accounting -Full-cycle bookkeeping and transaction recording -Accounts Payable & Receivable management -Bank and credit card reconciliation -Inventory and stock management -Financial and management reporting -CFO & Strategic Finance Services -Budgeting and financial forecasting -Financial planning and analysis (FP&A) -Analytical and strategic financial support -Controllership and oversight services White-Label Accounting & Tax Support for CPA Firms Reliable back-office support for CPA and tax firms looking to manage overflow work, seasonal deadlines, and ongoing client needs. Support includes bookkeeping, reconciliations, AR/AP, payroll, workpapers, financial statement assistance, tax preparation support, 1099/W-2 processing, and sales tax filings, all completed under your firm’s brand and systems. Tax Services -Personal and corporate tax (US, UK, UAE, Australia & Canada) -Sales tax registration and filings -Company and personal tax preparation -Payroll processing and compliance Business Formation & Compliance -Company registration (US, UK, Canada, UAE, Australia) -ITIN/EIN services in the US -Ongoing compliance management COUNTRIES SERVED USA | Canada | Australia | UK | Europe | Singapore | Middle East | Africa | India | UAE |30+ Countries Long-term relationships are something we genuinely value, and we work hard every day to deserve them through accurate, timely, and confidential service. Ping me directly to discuss how MAS can support your business!

As a highly experienced IT professional with over 12 years of expertise in Tier 2 Helpdesk Support and Tier 3 Server Administration, I am committed to delivering exceptional technical support tailored to businesses of all sizes. My services cover a wide range of tasks focused on maintaining the stability, security, and efficiency of your IT environment. You can expect reliable, responsive, and knowledgeable support across areas such as Office 365 administration, user onboarding/offboarding, email troubleshooting, server maintenance, backup management, and more. I take pride in resolving issues quickly, documenting clearly, and ensuring minimal disruption to your business operations. With a strong dedication to excellence and a deep understanding of both user-level and infrastructure-level support, I aim to be a trusted IT partner for your organization. I’m ready and willing to assist with any technical challenges you face and look forward to responding to your queries.