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Top Rated | 100% Job Success | 11+ Years of IT Excellence Need a reliable IT partner who solves problems fast, communicates clearly, and delivers measurable results? That’s exactly what I do. I’m an experienced IT Support Specialist & System Administrator with a proven track record of helping businesses streamline operations, boost performance, and strengthen security across multi-platform environments. What I Bring to Your Team: End-to-End IT Support: Troubleshooting, helpdesk ticketing, and remote support (Windows, macOS, Linux) System Administration: Windows Server (2008–2019), Active Directory (GPO, Users & Groups), DNS/DHCP, SAN/NAS setup, backup & recovery Cloud Administration: Office 365, Google Workspace, AWS, Azure Security & Compliance: Endpoint protection, VPN configuration, SSL, firewall management Automation: PowerShell, Bash, n8n, Zapier, AI-based workflows to save time and reduce errors E-commerce & Web Platforms: Shopify user/app management, WordPress security, domain & SSL setup Documentation & SOPs: Clear, actionable process guides for internal teams HR Support: Helping HR with technical hiring for multiple positions Recent Client Wins: ✔ Migrated 200+ webmail accounts to Office 365 with zero downtime ✔ Reduced website load time from 9.2s to 2.8s, improving Google Ads ROAS from 8.4 to 16+ ✔ Achieved first-page Google SEO rankings with top keywords in single digits ✔ Set up full IT infrastructure for a multi-location business, including backups, security policies, and remote access systems I combine deep technical knowledge with clear, proactive communication to ensure you always know the project status and next steps. Let’s connect and discuss how I can make your IT systems faster, safer, and more efficient.

💰💻 Cost-effective & tech-savvy ⚡📡 High-performance internet & complete equipment ⌚🔐 Time zone flexibility & data security Are you looking for a reliable professional who can manage customer operations, client onboarding, and internal coordination without sales pressure or targets? I am a Customer Operations & Client Onboarding Specialist with over 10 years of experience supporting customers, managing CRM systems, and coordinating tasks across teams. I help businesses deliver a smooth, organized, and professional customer experience from onboarding to ongoing support. My focus is process, communication, and operational efficiency — not upselling or revenue targets. I have worked with global clients, startups, SaaS companies, agencies, and service-based businesses, handling customer communication, CRM updates, documentation, and issue resolution in a structured and proactive manner. I specialize in: Client onboarding & handover processes Customer operations & support workflows CRM management and documentation SLA tracking and escalation handling Cross-team coordination and follow-ups I am comfortable working independently, following SOPs, and ensuring customers are informed, supported, and satisfied throughout their journey. 🔹 WHAT I CAN HELP YOU WITH. Here’s how I add value to your business: Client onboarding from Day 1 to Day 30 CRM setup, updates, and record management Customer support ticket handling and follow-ups SLA monitoring and escalation coordination Clear customer communication and status updates Internal coordination between teams Process documentation and SOP creation Administrative and operational support. 🔹 TOOLS & SYSTEMS Zendesk If your business needs structured onboarding, reliable customer handling, and smooth internal coordination — without sales pressure or constant follow-ups — I can help. I specialize in customer operations and client onboarding, ensuring that customers are properly onboarded, informed, supported, and retained through clear processes and communication. With 10+ years of experience, I have supported SaaS companies, agencies, startups, and service-based businesses by managing day-to-day customer operations and internal workflows so founders can focus on growth. 🔹 HOW I SUPPORT YOUR BUSINESS I help you create a professional, organized customer experience from Day 1 onward: ✔ Client onboarding (Day 1–30) ✔ CRM setup, updates & customer records ✔ Customer support tickets & follow-ups ✔ SLA monitoring & escalation coordination ✔ Clear customer communication & status updates ✔ Internal coordination across teams ✔ SOPs, documentation & process improvement ✔ Administrative & operational support My approach is process-driven, proactive, and detail-focused — not sales-oriented. 🔹 TOOLS & SYSTEMS I USE Go High Level Zendesk Zoho CRM Pipedrive Email & ticket-based support systems Google Workspace (Docs, Sheets, Drive) Excel for tracking, reporting & audits. 🔹 WHO I WORK BEST WITH ✔ SaaS companies ✔ Agencies (marketing, tech, service-based) ✔ Startups needing structured operations ✔ Founders who want reliable customer handling ✔ Teams that value process, clarity, and accountability 🔹 WHY CLIENTS WORK WITH ME Independent & self-managed Strong documentation & follow-up habits Time zone flexibility High data security & confidentiality standards Clear communication — no micromanagement needed 📩 Let’s Talk If you need a dependable professional to manage customer operations and onboarding with clarity and structure, send a message with a brief overview of your needs. 📞 Discovery calls available. Portfolio & process documentation shared on request. ⭐ If you're interested and think we're a good fit 📱 Drop a personalized message and let me know ☎️ When would be the best time for a discovery call?" Warm Regards, Shabana Khan.

Email Deliverability Specialist | Google Workspace Certified Admin | Email Security | Email Marketing | 20+ Years IT Experience I fix email deliverability problems — permanently. Whether you're landing in spam, running cold outreach campaigns, or setting up a new email infrastructure from scratch, I build systems that reach the inbox. With 20+ years in IT and 8+ years as a Google Workspace Administrator, I specialize in email authentication, DNS configuration, domain reputation repair, and cold email infrastructure that works at scale with Gmail, Outlook, Microsoft 365, Zoho, and beyond. — Certifications — ✔ Google Workspace Certified Professional Administrator ✔ Proofpoint Certified Email Authentication Professional ✔ Certified AI Security Specialist WHAT I FIX & SET UP 📌 Email Deliverability & Spam Fix • SPF, DKIM, DMARC setup, alignment & troubleshooting • Blacklist removal & domain reputation recovery • Inbox placement improvement (documented 80%+ results) • Bounce rate diagnosis & resolution 📌 Cold Email Infrastructure • Domain warm-up strategy & sending reputation setup • Instantly, Apollo, Smartlead, Brevo, Mailchimp configuration • Multi-domain sending infrastructure • Cold outreach deliverability audits 📌 Google Workspace (G Suite) Administration • Full Workspace setup, migration & security hardening • Gmail, Google Drive, Shared Drive, Google Groups, Calendar • Security audit & compliance best practices • Google Sites → Custom Domain connection 📌 Microsoft 365 & Other Providers • Microsoft 365 / Outlook setup & troubleshooting • Zoho Mail, cPanel mail configuration • SMTP gateway & WordPress SMTP setup for Form Submission 📌 DNS & Domain Management • MX, TXT, CNAME, A record configuration • Nameserver updates & website pointing • Domain management & registrar coordination WHY CLIENTS CHOOSE ME ✔ Deep technical expertise — not just surface-level fixes ✔ Actionable audit reports with clear recommendations ✔ Fast turnaround on authentication & domain issues ✔ Clear communication throughout — no technical jargon dumps ✔ Long-term infrastructure thinking, not just one-off patches I've helped businesses, agencies, and cold-email teams across industries fix persistent deliverability failures and build sending infrastructure they can rely on. If your emails aren't reaching the inbox — let's change that. Send me a message and describe your situation. I'll tell you exactly what's broken and how I'll fix it.

🔥 20,000+ Hours | 300+ Jobs | Tier 3 Technical Support & System Administrator Are technical bugs, software glitches, or system downtime disrupting your business operations? I am a veteran Technical Support Engineer and Desktop Administrator with over 17 years of hands-on experience diagnosing, troubleshooting, and resolving complex IT infrastructure issues. My career is anchored by delivering enterprise-grade, Tier 3 (L3) support for global technology leaders like Sony VAIO, AT&T, and McAfee. From cross-platform desktop management to enterprise cloud environments, I provide rapid, highly reliable remote helpdesk support to ensure your business-critical systems maintain maximum uptime. 🛠️ CORE TECHNICAL EXPERTISE: =========================== • Tier 1–3 Technical Support: Advanced remote troubleshooting for proprietary software, desktop applications, operating systems, and digital products. • Desktop Support & Administration: Comprehensive system configuration, optimization, performance tune-ups, and OS patch management for Windows 11, macOS, and Linux. • Remote Endpoint Management: Fast, secure remote access and incident resolution utilizing enterprise tools like ConnectWise, TeamViewer, LogMeIn, and AnyDesk. • Cloud & Workspace Administration: End-to-end management of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Google Workspace environments. • Network & Email Diagnostics: Configuring and troubleshooting secure email deliverability (DNS, MX, SPF, DKIM, DMARC) and implementing robust multi-factor authentication (MFA) via Microsoft Entra ID (Azure AD). 🔬 DEDICATED HARDWARE & TESTING LAB: ==================================== To guarantee safe, accurate troubleshooting without disrupting your live environment, I maintain a fully equipped physical and virtual testing lab to replicate your exact issues: ✔ Operating Systems: Workstations running native Windows 11, macOS, and isolated Linux Virtual Machines (VMs). ✔ Mobile Ecosystems: Physical iPhone, iPad, and Android devices for mobile application and MDM testing. 🏆 A PROVEN HISTORY OF RELIABILITY: ================================== ✔ 17+ Years of deep, real-world IT support industry experience. ✔ 20,000+ Logged hours on Upwork with a flawless long-term job success history. ✔ Enterprise Background: - 3 Years: Technical Support Engineer for McAfee Antivirus products. - 2 Years: L3 Technical Support for SONY VAIO Computers. - 2 Years: Technical Support Specialist for AT&T ConnecTech. Whether your team needs a dedicated technical expert to clear out a backlogged helpdesk ticket queue, or you need an on-call administrator to handle an urgent system outage, I deliver elite results with zero friction.

With 10+ years of experience in IT Infrastructure, Microsoft 365, and Unified Communications, I specialize in designing, deploying, migrating, supporting, and optimizing enterprise collaboration and voice environments across global organizations. My expertise spans Microsoft Teams, Cisco UC technologies, cloud platforms, automation, AI solutions, endpoint management, and enterprise IT operations. I have extensive hands-on experience with Microsoft 365 technologies including Microsoft Teams, Exchange Online, SharePoint Online, Intune, Azure Active Directory (Entra ID), Power Platform, Copilot Studio, Teams Phone System, and Teams Meeting Room solutions. I have successfully delivered enterprise-level migrations from traditional PBX and IP telephony systems to Microsoft Teams and Cisco collaboration platforms. My technical expertise includes Unified Communications technologies such as Cisco CUCM, Session Border Controllers (SBC), Voice Gateways, SIP Trunking, IP Phones, Webex, AudioCodes devices, Polycom phones, Yealink phones, Avaya phones, and Teams-certified devices. I have worked on end-to-end voice infrastructure including deployment, configuration, troubleshooting, dial plans, call routing, voice migrations, PSTN integrations, and hybrid voice environments. I possess strong cloud and automation capabilities with hands-on experience in Microsoft Azure services including Azure Compute, ARM templates, Azure AI services, AI Bots, Teams Bots, Webhooks, Workflow Automation, Power Automate, and scripting using Python and PowerShell. I have also worked on integrating AI-driven business solutions using Copilot Studio and Power Platform technologies. My experience also includes: Microsoft 365 administration and support Exchange Online and mailbox migrations Google Workspace to Microsoft 365 migrations SharePoint and site migrations DNS management and domain configurations Endpoint management using Intune Windows system administration Active Directory and identity management Monitoring and analytics tools such as Nexthink and Martello Power BI reporting and dashboard development ITIL-based incident, problem, and change management Knowledge management and process documentation Technical consulting and enterprise support Customer engagement and IT solution consulting LLD (Low-Level Design) and HLD (High-Level Design) documentation Enterprise deployment planning and infrastructure architecture In addition to technical implementation, I have experience working in production support environments as an L3 Engineer and technical consultant, managing critical incidents, troubleshooting complex enterprise issues, supporting global users, and delivering scalable IT solutions for collaboration, communication, and digital transformation initiatives. Key Roles & Expertise: Microsoft 365 Engineer Unified Communications Engineer Teams Voice Engineer Cisco Collaboration Engineer Cloud Solutions Engineer IT Infrastructure Consultant Technical Support Specialist Collaboration Solutions Architect Migration Specialist Endpoint Management Engineer Automation & AI Solutions Engineer IT Operations and Service Delivery Professional Core Technologies: Microsoft Teams | Teams Phone | Exchange Online | SharePoint Online | Intune | Azure | Cisco CUCM | Webex | SBC | SIP | VoIP | Voice Gateway | IP Phones | Teams Rooms | Power Platform | Copilot Studio | Power Automate | Azure AI | Python | PowerShell | Active Directory | DNS | Power BI | Google Workspace | Nexthink | Martello | ITIL | HLD | LLD | Automation | Migration | Technical Consulting

⭐ "Trayambak has demonstrated absolute mastery of the subject matter. Even though the automation was in Spanish software, he adapted and understood it in record time. Highly, highly recommended." — Recent Client I build intelligent Python automations, reverse-engineer complex systems, and create secure data workflows that save businesses hundreds of manual hours. As a Certified Ethical Hacker (CEH) and ML Specialist, I specialize in building scalable solutions using Python, Machine Learning, cybersecurity practices, and advanced automation technologies. My focus is on creating practical systems that improve efficiency, security, and data-driven decision making. What I can help you with: • Complex Web Automation & API Reverse Engineering • Machine Learning model development and integration • Python backend development and API creation • Data analysis, processing, and visualization • Workflow and business process automation • Cybersecurity analysis and secure system design • AI chatbot development and automation tools • Technical project management for complex software systems I focus on writing clean, scalable, and secure code while delivering reliable solutions that create real business value for clients. If you are looking for someone who can transform technical ideas into working intelligent systems, I would be happy to collaborate with you. Let's talk!