Hire the Best IT Service Management Specialists
in India

22,000+ Upwork hours | 375+ completed jobs | 17+ years of IT experience Need an experienced IT professional who can troubleshoot problems, manage your systems and users, and take ownership of technical issues from diagnosis to resolution? I’m an IT Support Specialist and System Administrator with 17+ years of hands-on experience supporting businesses, end users, and enterprise technology environments. With 300+ completed Upwork jobs and 20,000+ Upwork hours, I provide reliable remote IT support, system administration, Microsoft 365 and Google Workspace administration, email/DNS troubleshooting, and endpoint support. My professional background includes supporting technology products and users for McAfee, Sony VAIO, AT&T, LastPass, and Microsoft 365 environments. I’m comfortable handling everything from everyday user issues to complex technical escalations and administrator-level tasks. 🛠️ IT SUPPORT & SYSTEM ADMINISTRATION • Windows, macOS and Linux troubleshooting • Hardware, software and application support • System configuration and performance troubleshooting • Remote desktop and technical support • User onboarding and offboarding • Account, access and permissions management • Complex technical issue investigation and escalation ☁️ MICROSOFT 365 ADMINISTRATION • Microsoft 365 user and license management • Exchange Online • Outlook and email troubleshooting • Microsoft Teams • SharePoint • OneDrive • Microsoft Entra ID (Azure AD) • MFA configuration • Domain and DNS configuration • PowerShell and Microsoft Graph 🔵 GOOGLE WORKSPACE ADMINISTRATION • User and group management • Gmail administration • Google Drive and Shared Drives • Google Workspace security • Domain verification • Email configuration and troubleshooting • SPF, DKIM and DMARC • Google Workspace ↔ Microsoft 365 migrations 📧 EMAIL, DNS & DELIVERABILITY • MX records • SPF • DKIM • DMARC • DNS configuration • Email delivery troubleshooting • Microsoft 365 and Google Workspace domain setup • Autodiscover and mail-flow troubleshooting 🖥️ ENDPOINT & REMOTE SUPPORT • Windows endpoint support • macOS support • iPhone, iPad and Android testing • Remote support using AnyDesk, TeamViewer, LogMeIn and ConnectWise • Endpoint configuration and troubleshooting ⭐ WHY WORK WITH ME? • 17+ years of real-world IT experience • 20,000+ Upwork hours • 300+ completed Upwork jobs • Enterprise support experience with McAfee, Sony VAIO, AT&T and LastPass • Strong Microsoft 365 and Google Workspace experience • Comfortable with both end-user support and administrator-level work • Available for one-time troubleshooting, ongoing support, and long-term IT administration I also maintain a Windows, macOS, Linux, iPhone, iPad and Android testing environment, allowing me to test and troubleshoot issues across multiple platforms and devices. Whether you need help with IT support, Microsoft 365, Google Workspace, email/DNS, endpoint troubleshooting, user administration, or ongoing system administration, I can help. Send me a message with the issue you're facing, and let's get it resolved.

Need a reliable logistics professional who can keep your trucks moving, loads covered, drivers supported, and operations organized? I bring 10+ years of hands-on experience in US trucking and logistics, supporting carriers, drivers, brokers, and fleet operations. I specialize in truck dispatching, load booking, carrier communication, track & trace, ELD/HOS support, fleet technology, and day-to-day logistics coordination. I don’t just book loads—I take ownership of the entire process and make sure everything stays on track from pickup to delivery. 🚚 What I can handle for your operation • Truck Dispatching – Dry Van, Reefer, Flatbed & other equipment • Load Booking & Negotiation – DAT, Truckstop, 123Loadboard • Carrier & Broker Communication – Calls, emails & rate confirmations • Track & Trace – Real-time shipment monitoring, ETA updates & issue resolution • ELD/HOS Support – Installation, troubleshooting & driver assistance • Fleet Management Support – IoT trackers, temperature sensors & dash cameras • TMS Management – AscendTMS, ITS Dispatch & shipment updates • Driver Support – Daily communication, check calls & problem-solving • Compliance Support – Helping ensure drivers and carriers follow operational requirements • Customer & Operations Support – Phone, email, chat & CRM management 💻 Systems & Tools DAT • Truckstop • 123Loadboard • AscendTMS • ITS Dispatch • ELD Platforms • Fleet Management Systems • Bitrix24 • ClickUp • Trello • Drift • Google Workspace • Slack ⭐ Why clients work with me 10+ years of US logistics experience Strong understanding of trucking operations Fast and professional communication Proactive follow-up and problem-solving Comfortable working independently with minimal supervision Experienced with US business hours and remote operations Whether you need someone to dispatch trucks, book and negotiate loads, track shipments, support drivers, manage ELD issues, or keep your daily operations organized, I can step in and become an extension of your team. If you're looking for a dispatcher who understands the operation—not just the software—let's talk. Available for long-term projects and ongoing US-based operations.

I am an Atlassian Certified Administration Expert with 15+ years of experience designing, migrating, and optimizing complex Atlassian Cloud environments. 🏆 Expert-Level Certifications: 🔥 Atlassian Certified Administration Expert 🔥 Atlassian Certified Agile DevOps Specialist 🔥 Atlassian Certified ITSM Specialist 🔥 Atlassian Certified Teamwork Collection Specialist 🎖 Additional: ACP-120, ACP-300, ACP-600, ACP-620, ACP-920 What do I Do? =========================================== ✔ Jira Cloud setup & architecture ✔ Jira Service Management (ITIL-aligned implementation) ✔ Server → Cloud migrations ✔ Advanced workflows, automation & permissions ✔ Instance audit, cleanup & optimization ✔ Marketplace apps (ScriptRunner, Xray, Zephyr, Tempo) ✔ Integrations (Slack, Microsoft Teams, Azure DevOps) I’ve supported 30+ organizations in building scalable, clean, and high-performing Atlassian Cloud environments. If you need a trusted Jira Cloud & JSM expert to build, fix, migrate, or optimize your setup — I’m ready to help.

As a highly experienced IT professional with over 12 years of expertise in Tier 2 Helpdesk Support and Tier 3 Server Administration, I am committed to delivering exceptional technical support tailored to businesses of all sizes. My services cover a wide range of tasks focused on maintaining the stability, security, and efficiency of your IT environment. You can expect reliable, responsive, and knowledgeable support across areas such as Office 365 administration, user onboarding/offboarding, email troubleshooting, server maintenance, backup management, and more. I take pride in resolving issues quickly, documenting clearly, and ensuring minimal disruption to your business operations. With a strong dedication to excellence and a deep understanding of both user-level and infrastructure-level support, I aim to be a trusted IT partner for your organization. I’m ready and willing to assist with any technical challenges you face and look forward to responding to your queries.