Hire the Best IT Service Management Specialists
in India

I am Vinisha, I am a professional IT Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with many clients professionally from a variety of businesses for over 6 years. I am a dedicated, hard-working, fast learner, loyal, and a team player. I strive for a positive workplace, but I can also work under pressure. With 6 years of proven experience in roles such as Customer Service Representative, Help Desk Technician and IT Support Specialist, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Outlook, Intune, Azure, Active Directory, VMs, O365 Administration, VPN, RDP, Cisco VPN, workstation setup, profile and account management, licensing, and more. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further.

Are you looking for a reliable, efficient, and highly skilled IT professional to support your business operations? Look no further. I'm Shadab, a seasoned IT Support Specialist with over 7 years of professional experience in Managed Service Provider (MSP) environments, offering Level 1 and Level 2 remote support to a wide range of industries including healthcare, legal, construction, retail, and more. Throughout my career, I’ve helped small to medium-sized businesses across the USA resolve technical issues, manage their cloud services, and streamline operations with fast, proactive, and secure IT solutions. 🔧 What I Bring to the Table: Remote Helpdesk & Service Desk Expertise Efficiently handling L1/L2 tickets using platforms like Halo PSA, Autotask, ServiceNow, and Datto RMM. Cloud Technologies & SaaS Platforms Expert in Microsoft 365, G Suite, Azure, AWS, and third-party tools like Zscaler and Make.com for automation. User & Identity Management Skilled in Windows Active Directory, Okta, Addigy RMM, multi-factor authentication (MFA) setup, and license management. Remote Support Tools Extensive experience with ScreenConnect, TeamViewer, VPNs, RDP, and other tools to ensure efficient and secure access. Network & Security Familiar with Cisco, Ubiquiti, Fortinet, VMware, and security best practices to protect your business. Scripting & Automation Comfortable with PowerShell and Bash to automate repetitive tasks and improve system efficiency. Industry Experience I've supported businesses in: Healthcare (HIPAA-aware IT practices) Legal (confidential data handling) Construction & Engineering (CAD tool support, document collaboration) Retail & Food Services (POS and local business systems) Digital Marketing (email, automation, website tools) 💼 How I Can Help You: Troubleshooting desktop, server, and cloud issues Setting up new users, devices, and secure workflows Migrating email systems and file shares to Microsoft 365 Improving collaboration with tools like SharePoint & OneDrive Maintaining system uptime with proactive monitoring and patching Providing quick, reliable support to minimize downtime 🌟 Why Work With Me? ✔ Fast Response Times ✔ Attention to Detail ✔ Clear Communication ✔ US Time Zone Availability (I work 8:30 PM to 5:30 AM IST, perfect for US clients) ✔ Proven Track Record of Happy Clients Let’s talk about your project! Whether you're looking to stabilize your IT environment, implement a new solution, or just need reliable ongoing support — I’m here to make your tech work for you, not against you. 📩 Send me a message to get started — I’m always happy to help!

I help founders turn fuzzy ideas into products people actually use and businesses actually profit from. Most developers build what you ask for. I build what your business needs. There's a difference, and it usually shows up in your revenue. Who I am: I'm Barath, a product and growth specialist with 10+ years across design, digital marketing, and end-to-end software delivery. I lead product and growth at Keydraft Technologies, where I've directed teams building software across edutech, healthcare, gaming, logistics, and e-commerce from first sketch to production and beyond. I started my journey building WordPress websites and running digital marketing for startups and small businesses around the world - designing sites that convert, driving leads, and managing brands' social presence. That foundation taught me something most engineers never learn: a product only matters if it moves the business. Everything I've built since runs on that principle. What I actually do Product & Requirement Discovery - I sit with founders and turn "I have an idea" into a scoped, buildable, prioritized product plan. I ask the uncomfortable questions early so your budget doesn't answer them later. Design & User Testing - Deeply fluent in Figma. I design UX journeys, build clickable prototypes, and run real user testing - so we validate with users before we spend on developers. I've created customer buckets and user journeys for products across industries. End-to-End Delivery Leadership - At Keydraft, I've led cross-functional teams shipping full products: frontend, backend, infrastructure, and everything between. I speak both languages — I can debate architecture with your CTO and conversion funnels with your CMO in the same meeting. Growth & Digital Marketing - Design thinking plus growth marketing is my home turf. I understand how technology, branding, and user behavior intersect and how to engineer that intersection into leads, retention, and revenue. Work I'm proud of → Led delivery of software products across healthcare, edu tech, gaming, and consumer apps for clients from Singapore to Africa to India's biggest brands → Designed and validated UX for platforms now used by enterprises and thousands of end users → Helped startups go from raw concept to production-ready MVP - with architecture built to scale past launch day, not just to it → Built growth systems - lead gen, sales processes, and marketing engines - that turn products into businesses. Why clients stay Because I treat your product like it's mine. I've been on the founder's side of the table, I know what it feels like to bet real money on an idea. So I won't nod along to bad decisions, I won't disappear after handoff, and I won't build features nobody asked the users about. My mission is simple: help ambitious businesses reach heights they haven't mapped yet - with creative, forward-thinking execution that stands out in any market. If you've got an idea worth building or a product worth fixing - let's talk.

I am a ServiceNow Administrator and Developer with over 7+ years of hands-on experience in designing, implementing, customizing, and supporting ServiceNow solutions for enterprise clients. Throughout my career, I have worked across multiple ServiceNow modules, including: ✔ IT Service Management (ITSM) ✔ IT Operations Management (ITOM) ✔ Human Resources Service Delivery (HRSD) ✔ Service Catalog & Request Management ✔ Incident Management ✔ Problem Management ✔ Change Management ✔ Knowledge Management ✔ CMDB Management ✔ Discovery & Service Mapping ✔ Workflow & Flow Designer ✔ IntegrationHub Integrations ✔ Reports & Dashboards ✔ ACLs, Roles & User Administration ✔ Client Scripts, Business Rules, Script Includes & UI Policies My expertise includes ServiceNow administration, platform development, workflow automation, catalog development, integrations, CMDB maintenance, system enhancements, troubleshooting, and platform upgrades. I have successfully delivered end-to-end ServiceNow solutions while ensuring best practices, scalability, and optimal user experience. Key Skills: * ServiceNow Administration * ServiceNow Development * ITSM Implementation * ITOM & Discovery * HRSD Solutions * Flow Designer * IntegrationHub * REST/SOAP Integrations * JavaScript * CMDB Management * Service Catalog Development * Incident, Problem & Change Management I am committed to delivering high-quality solutions, meeting deadlines, and helping organizations maximize the value of their ServiceNow investment. Let’s connect and discuss how I can help with your ServiceNow requirements. Regards Manish

Greetings! I am a seasoned ITIL specialist with over 11 years of experience in IT Service Management (ITSM), incident management, change management, and process optimization. My expertise lies in designing and streamlining ITIL-based processes to ensure seamless service delivery and operational excellence. Here’s how I can help your business: ITIL Process Design & Implementation: Developing ITIL-based workflows tailored to your business needs, ensuring compliance and efficiency. Change Management: Implementing structured CAB (Change Advisory Board) processes, minimizing approval bottlenecks, and training teams on ServiceNow, Remedy, and other ITSM tools. Incident & Problem Management: Proactively identifying recurring issues, reducing resolution times, and enhancing incident management frameworks. IT Service Delivery & Optimization: Collaborating with stakeholders to align IT services with organizational objectives while maximizing ROI. Why Choose Me? ✅ Proven Track Record: Successfully managed ITSM implementations and process optimizations for global clients like Daimler, Shell, Britvic, and Bayer. ✅ Expert ITSM Tools Knowledge: Proficient in ServiceNow, Remedy, Jira, and other ITSM platforms. ✅ Client-Centric Approach: I prioritize clear communication, timely delivery, and tailored solutions to exceed client expectations. ✅ Certified Professional: Certified in ITIL, ensuring adherence to best practices and continuous improvement strategies. Let’s Work Together! Whether you’re looking to implement ITIL practices from scratch or optimize existing workflows, I’m here to help. Let’s transform your IT operations into a powerhouse of efficiency and reliability. Contact me today, and let’s discuss your project needs!

I help businesses operate smoothly by combining technical expertise, customer support, and sales experience — so systems work reliably, customers are handled professionally, and business growth doesn’t get stuck due to gaps between tech and people. I’m someone who understands technology, customers, and sales conversations together, not in isolation. 🔹 Microsoft 365, Modern Workplace & IT Support I have hands-on experience supporting and managing modern Microsoft environments, including users, devices, and business applications. My technical expertise includes: Microsoft 365 administration & end-user support Exchange Online & email troubleshooting Email security: SPF, DKIM, DMARC, phishing issues Microsoft Teams & Microsoft Teams Room (MTR) devices support Windows 365 (Cloud PC) support Intune / Endpoint & device management Microsoft Graph API (basic reporting & integration use cases) Microsoft Viva (Viva Engage, Viva Insights – user/admin support) Copilot readiness & Copilot extensibilities (admin & support perspective) PowerShell automation & reporting I focus on root-cause resolution, not temporary workarounds. 🔹 Certifications & Technical Training Microsoft MD-102 (Endpoint Administrator) BitTitan Migration Certifications (Mailbox & tenant migrations) Hands-on experience with Exchange, Google Workspace, and tenant-to-tenant migrations My approach is practical and field-tested, not just certification-based. 🔹 WordPress & Website Support WordPress setup, management, and troubleshooting Plugin conflicts, performance, and stability issues WooCommerce basic support Hosting, cPanel, and website maintenance Security-conscious updates and fixes Ideal for businesses that need reliable ongoing website support. 🔹 Business Software & Hardware Support I’ve supported end users and businesses with: QuickBooks (user-level & setup support) Norton 365 security products Printers & peripherals: HP and Brother printers Solar Rib / solar-related software & device troubleshooting I’m comfortable handling non-technical users patiently and professionally. 🔹 Customer Support, Tech Sales & Travel Sales I bring strong customer-facing experience where communication and trust matter. Experience includes: Customer support via email, chat, and calls Tech sales & solution selling Travel sales & package explanation Lead qualification and follow-ups Objection handling and customer retention Sales coordination between technical and business teams Sales onboarding and process improvement 🔹 Sales & Business Growth Training I have completed 5 days of Sales & Business Growth Training under Dr. Vivek Bindra (Founder & CEO – Badabusiness. com). This training strengthened my skills in: Sales psychology & communication Customer conversion strategies Business growth mindset Structured sales conversations Professional client handling This reflects directly in how I communicate with customers and stakeholders. 🔹 Soft Skills (Why Clients Like Working With Me) ✔ Clear, confident communication ✔ Strong problem-solving mindset ✔ Customer empathy & patience ✔ Professional follow-ups ✔ Ability to explain complex tech in simple language ✔ Business-first approach (not ego-driven tech talk) You won’t need to translate between tech and business — I bridge that gap. 🔹 How I Work 1️⃣ Understand your real business goal 2️⃣ Identify the actual issue (technical, process, or customer-facing) 3️⃣ Fix or improve it with minimal disruption 4️⃣ Share clear updates and next steps No ghosting. No overpromising. No unnecessary upselling. 🔹 Ideal Projects for Me Microsoft 365 / Modern Workplace support Teams, Intune, Windows 365 environments M365 migrations & email security setup WordPress website support & maintenance Customer support or tech-sales assistance Travel sales & customer handling Short-term expert help or long-term collaboration 📩 Not sure if I’m the right fit? Send me a message with your requirement — I’ll give you an honest answer before you commit.