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Highly skilled and dedicated IT professional with a solid 9 years of experience in managing and optimizing network security, virtualization, Microsoft 365 administration and server infrastructure. Specializing in SonicWall firewall administration, VMware server virtualization, Windows server management, Microsoft 365 & Azure AD administration, Scripting and a wide array of essential tools utilized by Managed Service Providers (MSPs). Adept at ensuring the stability, security, and efficiency of IT environments, I am committed to delivering exceptional results in a dynamic and ever-evolving industry. ------------------------------------------------------------------- My Background: Throughout my career, I have honed my skills in VMware, Firewall, Veeam Backup and Storage administration. I possess a deep understanding of virtualization concepts, coupled with hands-on experience in designing, implementing, and maintaining virtual infrastructures. Skills and Abilities: ----------------------- As a Cloud Support Administrator, I bring a diverse set of skills that enable me to excel in managing complex virtual environments. Some key areas of expertise include: 1. Hypervisor Management: Proficient in deploying, configuring, and managing virtual machines, clusters, hosts, and datastores within vSphere environments. 2. Performance Optimization: Experienced in monitoring resource utilization, identifying bottlenecks, and implementing optimizations to ensure optimal performance. 3. Disaster Recovery and High Availability: Skilled in setting up and maintaining disaster recovery solutions and high-availability configurations to ensure business continuity. 4. Security and Compliance: Knowledgeable in implementing security measures and adhering to industry best practices and compliance standards. 5. Upgrades and Migrations: Well-versed in conducting seamless upgrades and migrations of VMware infrastructure, minimizing downtime and risk. 6. Troubleshooting: Adept at diagnosing and resolving complex issues related to virtualization, ensuring minimal impact on operations. 7. Automation: Familiar with scripting and automation tools, enabling the streamlining of routine tasks and increasing efficiency. 8. Veeam Expertise: With a strong focus on Veeam Backup and Replication, I possess specialized skills to optimize data protection for virtualized environments. 9. Data Security: My attention to security measures ensures that backup data remains safe and protected from potential threats. 10. PowerShell Scripting: I am highly skilled in writing PowerShell scripts from scratch to perform a wide range of tasks, including system administration, file manipulation, registry editing, and more. I can leverage PowerShell's extensive cmdlets and modules to create efficient and effective scripts. 11. Synology NAS Experience: Extensive knowledge in configuring and managing Synology NAS solutions. Proficient in setting up file services, implementing security measures, and ensuring seamless data access and storage management. 12. Exchange Online Management: Skilled in managing Exchange Online features, including mailbox creation, email routing, distribution groups, shared mailboxes, and mailbox permissions.

#AWS, #Azure, #VMware #ManagedCloudServices (#MSP) #ServerAnd Email Migration #SLA 24/7/365 #Office365 Administration, #Exchange Administration #AWSDevOps, #AzureDevOps #ServerAdmin , #BackupSolutions, , #BackupMonitoring #ServiceNow #JIRAServiceDesk #Zendesk #Freshservice #ConnectWise #SolarWinds #ManageEngine #NinjaRMM #Kaseya #Atera #Automate PROFILE I am an experienced IT professional with over 9 years of expertise in system administration, specializing in server and desktop support. My skills include working with Microsoft Servers, Azure, and Citrix cloud services. I am also an expert in managing Office 365 and utilizing remote and RMM tools to provide efficient and effective IT solutions.

I aspire to contribute to an organization that recognizes my strengths, enhances my skills, and fosters professional growth in the field of networking. With around 10 years of experience in the IT industry, I bring expertise in networking, wireless technologies, security, and SD-WAN. As a versatile and adaptable professional with over a decade of experience in the private sector, I have extensive hands-on knowledge of routers, switches, firewalls, and a broad range of networking solutions. My technical proficiency covers Cisco Nexus Switches, Cisco Meraki devices, Cisco Wireless, Cisco Prime, Cisco WAAS, Aruba Wireless, Aruba ClearPass (CPPM), Aruba Central, Aruba Gateway, Palo Alto Firewalls, Panorama, Prisma SD-WAN, Fortinet products (FortiGate, FortiSwitch, FortiAP, FortiExtender, FortiManager, FortiAnalyzer, FortiCloud), F5 BIG-IP, Silver Peak SD-WAN, Ubiquiti UniFi solutions, Cradlepoint, VMware Cloud, OpsRamp, MS Visio, ServiceNow, and various network-related projects. I am a dedicated, motivated, and adaptable professional with a positive attitude, strong problem-solving skills, and a commitment to maintaining high professional standards. My ability to quickly grasp new technologies, communicate effectively, and take on challenges allows me to work independently or as part of a team. Technical Expertise Routing OSPF, EIGRP, eBGP, iBGP, VRF, Static & Dynamic Routing, Cisco Routers, Cisco Meraki Appliance, Cisco WAAS, Ubiquiti UniFi Gateway Switching VLANs, Port Security, Trunking (802.1q), EtherChannel, VTP, STP, MST, RSTP, PVST Inter-VLAN Routing, CEF, HSRP, VRRP, GLBP, PoE, SPAN, MAC Table, VSS, vPC, Flex-Link Cisco Catalyst & Nexus Switches, Cisco Meraki Switches, Ubiquiti UniFi Switches Security Policy-based & Route-based VPN, AAA, ACLs, Cisco ASA, FortiGate, Palo Alto Firewalls, Sophos Firewalls Panorama, Aruba CPPM, Aruba Gateway, Cisco Meraki Firewall (L2/L3 Security), NAT, SD-WAN IP Source Tracking, OpenVPN, pfSense Firewall, UniFi Gateway Wireless Cisco Wireless LAN Controller (WLC), Cisco Prime, Cisco DNA, Cisco Meraki, Aruba Central Aruba WLC, Aruba CPPM, WLAN, Cisco AP, Cisco Meraki AP, Aruba AP, Mist AP, UniFi AP Network Monitoring & Tools ServiceNow, OpsRamp, Remedy, JIRA, ScienceLogic, SolarWinds Certifications & Professional Qualifications Cisco Meraki Solutions Specialist (ECMS) CCIE Enterprise Infrastructure Managing Campus Networks with Aruba Central Cisco Meraki Network Associate (CMNA) Aruba Mobility Fundamentals Palo Alto Networks Certified Network Security Engineer (PCNSE) NSE 1/2/3/4 Network Security Associate Silver Peak Technical Sales Professional, Silver Peak SD-WAN Cisco Certified Network Associate (CCNA) Firewall Vendors: Cisco (Cisco ASA, Firepower, Meraki MX) Palo Alto Networks (PA-Series, Prisma Access, Panorama) Fortinet (FortiGate, FortiManager, FortiAnalyzer) Check Point (Quantum Security Gateway, Harmony) Sophos (XG Firewall, SG UTM) WatchGuard (Firebox Series) SonicWall (NSA, TZ Series) Juniper Networks (SRX Series) Barracuda (CloudGen Firewall) Zscaler (Cloud Security) Forcepoint (Next-Gen Firewall) Hillstone Networks (A-Series, X-Series) Huawei (USG Firewall) Sangfor (NGAF – Next-Gen Application Firewall) F5 Networks (BIG-IP Advanced Firewall) McAfee (Trellix) (Network Security Platform) Cyberoam (UTM Firewall) Netgate (pfSense) Ubiquiti (UniFi Security Gateway) DrayTek (Vigor Security Firewalls) Lancom (R&S Unified Firewalls) GajShield (Next-Gen Firewall) Versa Networks (SASE & SD-WAN) Cato Networks (SASE) Hillstone Networks (Next-Gen Firewall) OPNsense (Open-source Firewall) Clavister (Secure SD-WAN & Firewalls) ZYXEL (ATP, VPN, USG FLEX Firewalls) Perimeter 81 (Cloud Firewall & SASE) Networking Vendors Cisco (Catalyst, Nexus, ISR, ASR, Meraki) Aruba (HPE) (Aruba Central, ClearPass, Instant APs, Switches) Juniper Networks (EX, QFX, MX Series) Extreme Networks (Summit, VSP, Fabric) Hewlett Packard Enterprise (HPE) (FlexNetwork, Aruba Switches) Brocade (Now Broadcom) (ICX, MLX Series) Ubiquiti (UniFi Switches, Dream Machine, EdgeMax) MikroTik (RouterBOARD, Cloud Core Router, Switches) Dell EMC Networking (PowerSwitch, VxRail) TP-Link (Omada, JetStream Switches) Huawei (CloudEngine Switches, NetEngine) Netgear (ProSAFE Switches, Orbi, Insight Managed) Nokia Networks (Service Routers, AirScale) Zyxel Networks (Nebula, GS Switches) Ruckus Networks (CommScope) (ICX Switches, SmartZone) Ciena (Blue Planet, Adaptive Networks) Broadcom (StrataXGS Switches, Tomahawk) Arista Networks (CloudVision, EOS Switches) Radware (Alteon Application Switches) Cradlepoint (NetCloud SD-WAN, Wireless Routers) Silver Peak (HPE) (SD-WAN EdgeConnec Silver Peak (HPE) (SD-WAN EdgeConnect) Cato Networks (SASE & SD-WAN) Versa Networks (SD-WAN, Secure Networking) With my extensive experience and deep technical expertise, I am confident in my ability to deliver effective networking, security, and cloud solutions while continuously adapting to new technologies and industry trends.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

I help Managed Service Providers (MSPs) reduce ticket backlog, secure Microsoft 365 environments, and handle L2/L3 support without constant supervision. With 7+ years in networking, cloud, and security environments, I understand how MSP operations work — fast response times, SLA-driven support, and clear documentation. 🔹 Microsoft 365 & Entra ID (Azure AD) Support - User provisioning / deprovisioning - MFA & Conditional Access troubleshooting - Exchange Online, Teams & SharePoint issues - Mail flow & phishing investigations - Intune device enrollment & compliance 🔹 Security & Endpoint Monitoring - Microsoft Defender for Endpoint & Cloud - Sentinel alert triage & monitoring - CrowdStrike alert investigation - Barracuda email security - Vulnerability review using Nessus / Tenable - Patch management coordination 🔹 Azure & Cloud Support - Azure VM troubleshooting - Azure Firewall & VPN configuration - Basic AWS EC2 & IAM support - Identity & access troubleshooting 🔹 Network & Remote Support - FortiGate firewall rule changes - VPN client troubleshooting - Remote desktop & connectivity issues - DNS / DHCP troubleshooting I am comfortable working in ticketing systems (ConnectWise, Autotask, Zendesk-style environments), following SLA priorities, documenting actions clearly, and escalating properly when needed. I don’t just “fix tickets” — I reduce recurring issues by identifying root causes and improving configurations. If you're an MSP looking for a reliable, security-aware helpdesk engineer who can independently manage Microsoft 365, Azure AD, Defender, and endpoint-related tickets — let’s connect. Availability: ✔ Comfortable working US / UK time zones ✔ Available for ongoing MSP contracts ✔ Open to trial tasks or short-term evaluation ✔ Quick response & clear communication

I am a Senior Systems & Network Administrator with 18+ years of experience, including 5+ years supporting U.S.-based MSP clients, delivering secure, scalable, and high-performing IT environments. I specialize in end-to-end infrastructure management across on-prem, hybrid, and cloud platforms. My expertise spans Microsoft ecosystems, enterprise networking, virtualization, backup/recovery, security, and VoIP systems. I have successfully managed environments ranging from small businesses (20 users) to enterprise setups, handling everything from daily operations to complex migrations, security hardening, and performance optimization. 🔷 Core Expertise 🖥️ System Administration Windows Server (2012–2025) Active Directory / Azure AD (Entra ID) DNS / DHCP Remote Desktop Services (RDS) Microsoft Exchange (On-Prem & Hybrid) Microsoft 365 / Office 365 Azure Administration Intune (Endpoint Management / MDM) Google Workspace Administration ☁️ Cloud Platforms Microsoft Azure AWS (EC2, VPC, IAM basics) Google Cloud Platform (GCP) DigitalOcean 📱 MDM & Identity Microsoft Intune JumpCloud Device compliance & policy enforcement Identity and access management (IAM, MFA) 🖧 Server & Virtualization Dell EMC, HPE ProLiant, Lenovo, Supermicro Hyper-V, VMware ESXi Nutanix (AHV) Proxmox Server performance tuning & troubleshooting 💾 Backup & Disaster Recovery Veeam Veritas Commvault Immutable / WORM backup strategies Disaster recovery planning & testing 🗄️ Storage (NAS/SAN) Dell, HPE, Lenovo Synology, QNAP Storage design, RAID, performance optimization 🌐 Network Administration Cisco (92xx / 95xx – Access, Distribution, Core) VLANs, routing, segmentation Firewalls: Fortigate SonicWall Sophos VPN (Site-to-Site / Remote Access) Aruba WLC & Aruba ClearPass (NAC) Network security & performance monitoring 🔐 Security Endpoint Security: Cortex XDR ESET Kaspersky Symantec Mail Security: Barracuda Proofpoint Cloudflare Microsoft Defender for Office 365 Ransomware protection & hardening Zero Trust and MFA implementation ☎️ VoIP Systems FreePBX 3CX Yeastar Avaya IP Office Grandstream SIP, IVR, call routing, troubleshooting 🔷 MSP Experience With 5+ years in U.S. MSP environments, I bring: Strong ticketing & SLA-driven support experience Remote infrastructure management across multiple clients Proactive monitoring and issue resolution Clear documentation and communication 🔷 What I Can Help You With Full IT infrastructure management Microsoft 365 / Azure / Google Workspace administration Server & virtualization deployment and migration Network design, firewall hardening & VLAN segmentation Backup, disaster recovery & ransomware protection Security implementation (endpoint + email + identity) VoIP setup and troubleshooting IT audits and performance optimization MSP-style helpdesk & long-term support 🔷 Why Choose Me 18+ years of hands-on experience Strong MSP background with U.S. clients Deep expertise across systems, network, and security Reliable, responsive, and detail-oriented Proven ability to take full ownership of IT environments 🔷 Availability Available for long-term and project-based work Comfortable working in U.S. time zones Responsive for urgent and critical issues