Hire the Best KEMP Technologies LoadMaster Specialists

With 11+ years of experience in IT support, systems administration, virtual assistance, and customer service, I specialize in troubleshooting, client support, and optimizing IT workflows. I have worked with various SaaS platforms, ticketing systems, and cloud solutions to ensure seamless operations for businesses. ✔ Expert in IT Support & Helpdesk (Connectwise, ServiceNow, Freshdesk, Zendesk) ✔ Proficient in O365, Active Directory, Azure Administration ✔ Skilled in Cloud Computing & System Optimization ✔ Virtual Assistance: Email & Calendar Management, Data Entry, Documentation ✔ Strong Client Communication & Problem-Solving Abilities ✔ Conversational Spanish (DELE B1 Certified) I am detail-oriented, proactive, and dedicated to delivering top-notch IT and virtual assistance solutions. If you need an expert to manage IT systems, provide technical support, and handle administrative tasks efficiently, let’s connect!

I have almost four years of experience in the BPO industry, handling various accounts including technical support, sales, appointment setting, and dispatching. I consistently provide excellent customer service and I'm familiar with many cities and locations across the United States. I have strong expertise in HVAC systems, electrical systems, appliances, and internet/Wi-Fi products in the U.S. market. I was recognized as the Top 1 Seller in my previous company due to my ability to identify customer needs and provide long-term solutions. I am skilled at building strong customer relationships that lead to long-term loyalty and satisfaction. I can work both onsite and remotely, and I am open to flexible schedules.

Proven track record of being an Incident Manager for IT Managed Services, Customer Success for SaaS with previous experience as Technical Writer, IT Service Desk and Network Engineer Support. Technical Writer: my role is to create clear, concise, and accurate documentation for various technical projects. I have experience working with both hardware and software, as well as collaborating with cross-functional teams to ensure the documentation meets the needs of all stakeholders. In my previous roles, I have written user manuals, installation guides, and standard operating procedures for both internal and external use. I have a strong understanding of technical concepts and the ability to translate them into easy-to-understand language for non-technical audiences. I am dedicated to ensuring that all documentation is up-to-date and accurate and I am committed to producing high-quality documentation that meets the needs of both technical and non-technical audiences. IT Service Desk: I worked as part of an IT Service Desk team, where I was responsible for providing technical support and assistance to end-users who were experiencing issues with IT services or products. I helped troubleshoot and resolve technical issues, provided guidance and support, and tracked and reported on service requests and incidents. Incident Manager: In my role as an Incident Manager, I oversee the process of responding to IT incidents, including identifying, categorizing, prioritizing, and resolving incidents in a timely and efficient manner. I used ITIL guidelines and recommendations for managing IT services and processes, including incident management, problem management, change management, and service level management. Network Engineer Support: I worked as a Network Engineer Support personnel, where I ensured that the organization's network infrastructure was operating smoothly and efficiently. I monitored network performance, troubleshooted issues, implemented changes and upgrades, and maintained network security. Service and Project Coordinator: I am closely coordinating and managing service requests and incidents with the Service Desk personnel. I ensured that incidents were assigned to the appropriate teams and resolved in a timely manner. I also provided regular status updates to stakeholders and tracked metrics related to service delivery. As a Project Coordinator, I was responsible for planning, executing, and monitoring IT projects to achieve specific goals and objectives. I worked closely with stakeholders to define project scope, develop timelines and budgets, assign resources, and ensure that project deliverables met quality standards. My IT project management experience includes overseeing the implementation of new IT systems, software, or infrastructure. As a Customer Success professional, my primary goal is to ensure that our customers have a positive and fulfilling experience with our products or services. I take a proactive approach to understand their needs and work closely with them to achieve their desired outcomes. One of my key responsibilities is to establish strong relationships with our customers. I aim to be their trusted advisor, someone they can turn to for guidance and support. Building this rapport is crucial for long-term success because it fosters loyalty and encourages them to continue using our offerings.

I keep freight moving and paperwork off your plate. As a truck dispatcher and logistics coordinator, I handle load booking, rate negotiation, broker communication, TMS/ELD support, and carrier lead generation for owner-operators, small fleets, and logistics teams. Whether you need a load booked today, your TMS and logs kept current, or a pipeline of new carrier and shipper leads, here's what I bring to the table: 🚛 DISPATCH & LOAD BOOKING Load boards: DAT, Truckstop, 123Loadboard, TruckerPath Equipment: Dry Van, Reefer, Flatbed, Step Deck, Power Only, Box Truck Rate negotiation and RPM optimization with factoring-approved brokers Rate confirmations, BOLs, and coordination of detention, layover, and lumper fees Factoring coordination and invoice submission follow-up 📊 TMS & FLEET SUPPORT Load entry, status updates, and dispatch reporting Working familiarity with Samsara and ELD/HOS log monitoring DVIR and maintenance-tracking support CRM and spreadsheet-based reporting (Excel / Google Sheets) 📞 LEAD GENERATION & COLD CALLING B2B outreach to carriers, brokers, and shippers Cold calling, follow-up calls, and appointment setting Prospect research and contact/email list building CRM management and pipeline organization 🔎 DOCUMENTATION & ADMIN SUPPORT Carrier onboarding paperwork FMCSA-related administrative support (permits, UCR, renewals) General trucking admin: invoicing, data entry, record-keeping I run my own small dispatch operation, Smart Load Dispatch, so I understand this business from both sides the truck and the desk. If you need someone who can wear more than one hat without dropping any of them, send me a message and let's talk about what you need covered.

I am a results-driven Cloud & Technical Support Specialist, M365 & Endpoint Admin, and WordPress Designer with extensive knowledge of creating WordPress sites. I possess hands-on experience administering Microsoft 365 tenants (providing Tier 1 and Tier 2 support for M365 services including Outlook, Teams, SharePoint, and OneDrive, resolving over 90%+ of tickets within SLA) and managing enterprise endpoint ecosystems with Microsoft Intune (configuring and maintaining policies for Windows, macOS, iOS, Linux, and Android devices, ensuring compliance across managed endpoints, Autopilot, and Group Policies). While working in WordPress, I became well-rounded with builders such as Elementor, Divi, WPBakery, and Gutenberg Blocks. I can also provide optimization and do maintenance work on existing sites as well as plugin troubleshooting. I have also managed and provided support for Azure AD (Entra ID), including user provisioning, group policies, Conditional Access rules, Azure AD Connect synchronization between on-premises Active Directory and Azure AD, etc. As a fully bilingual English-Spanish Bachelor of Science in Software Engineering, I have a high understanding of software troubleshooting techniques for PCs and laptops, networking and IT troubleshooting, and Windows system administration and configuration. I also have experience as an administrative assistant and can help you with your administrative tasks while bringing a technical mindset to them.

I approach every task with a deep sense of passion, a quality that resonates in my performance. Over the course of 8 years, I have honed my skills in customer service and technical support, both verbal and written, establishing a solid foundation in these domains. Each assignment is not merely a task but an opportunity for personal and professional growth, serving as a stepping stone towards my overarching goals while contributing to the success of those around me. My adeptness at multitasking is complemented by a profound respect for deadlines, underscoring my commitment to punctuality and efficient task completion. With a proven track record of 8 years as a help desk technician and in various customer support roles, I possess a high level of tech-savviness. My expertise spans MS Office 365, Azure, Active Directory, VMs, O365 Administration, server management (file server, SQL, backup, Remote desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, Barracuda, workstation setup, profile and account management, license administration, and more. My comprehensive understanding of computer systems, mobile devices, and various tech products empowers me to diagnose and resolve a spectrum of technical issues, from basic to complex. A customer-oriented and composed individual, I am adept at effective communication. My proficiency extends to the use of Solarwinds RMM, Bomgar, and TeamViewer. Additionally, I am well-acquainted with Datto RMM, PassPortal, and Autotask, having utilized these tools extensively in my previous role at an MSP company. I am well-prepared to assume new responsibilities promptly and am eager to discuss how I can meet your specific needs. Thank you for visiting my profile. I look forward to the opportunity to speak with you further.