I am an experienced IT Infrastructure Engineer with 15+ years of hands-on expertise in designing, deploying, and managing enterprise IT environments. My specialization includes Windows Server, Active Directory, Hybrid AD with Entra ID, Microsoft 365, Exchange Server, Azure, AWS, and Virtualization. I help businesses modernize their IT infrastructure end-to-end — from on-premises servers and virtualization platforms (VMware/Hyper-V) to hybrid cloud integrations, Azure AD/Entra ID deployments, and modern desktop architecture.
I focus on delivering secure, scalable, and resilient hybrid IT solutions that enhance productivity, security, and compliance while supporting business growth.
Technical Expertise
🗄️ Windows Server & Active Directory
✅ Install, configure, and manage Windows Server 2003–2025
✅ DFS, DNS, DHCP, RDS, IIS, RAID, NAS
✅ Group Policy Objects (GPOs), AD replication, backup & restore
✅ Active Directory migrations & consolidations (domains/forests)
✅ Identity Services: ADFS, Azure SSO, MFA, SAML, OAuth, OpenID
✅ AD Security Auditing: BloodHound/SharpHound, Kerberoasting, ZeroLogon
☁️ Microsoft 365 & Cloud Services
✅ Administration of Exchange Online, SharePoint, OneDrive, Teams
✅ Domain & DNS setup: SPF, DKIM, DMARC, MX
✅ Security & Compliance: Defender for Endpoint & O365, DLP, Conditional Access, Sensitivity Labels, Azure Security Policies
✅ Tenant-to-tenant migrations: BitTitan, CodeTwo, SkyKick
✅ Hybrid Deployments: Exchange + O365, ADFS, Azure AD/Entra ID Connect
✅ Modern Workplace Management: Intune, Autopilot, Co-management, Windows 10/11, Windows 365/Cloud PC
🏢 Virtualization & Cloud Platforms
✅ VMware: ESXi, vCenter, vMotion, DRS, HA, NSX, vSAN, vROps
✅ Hyper-V: deployment, migration, clustering, Azure Stack HCI
✅ Azure Virtual Machines | VM Scale Sets | Availability Sets & Zones | ARM Templates | NSGs | Azure Bastion | Load Balancer | Azure Monitor | Backup & Site Recovery | Automation & Auto-Scaling | Hybrid VM Integration | High Availability | Cost Optimization
✅ AWS: IAM, EC2, S3, CloudFormation, cloud migrations
🔒 Security & Vulnerability Management
✅ Penetration testing & vulnerability scanning (Nessus, Qualys, Kali Linux)
✅ Remediation of Windows & AD vulnerabilities (SMB, PrintNightmare, LDAP signing)
✅ Zero Trust Security implementation & Identity Governance
✅ Backup & disaster recovery (StorageCraft, NAS, SkyKick, Quest Recovery Manager, DRaaS)
⚡ Automation & RMM Tools
✅ PowerShell scripting & DSC automation
✅ Graph API & Microsoft 365 automation
✅ RMM tools: Intune, Datto RMM, ConnectWise, NinjaOne, ManageEngine
✅ Endpoint management, application deployment & compliance
📞 Collaboration & Messaging
✅ Teams Phone System & Direct Routing
✅ Exchange Hybrid Architecture & migrations
✅ PBX integration
🏆 Why Work With Me / Achievements / Key Results
🏅 Upwork Top-Rated Expert – recognized for delivering high-quality IT infrastructure and cloud solutions
🏅 Certified IT Infrastructure Expert – Microsoft, Azure, AWS, VMware, and Security certifications
🏅 23K+ hours worked – extensive hands-on experience with diverse enterprise projects
🏅 $400K+ earned – proven track record of client satisfaction and successful project delivery
🏅 Enterprise & Cloud Expertise – implemented hybrid AD, Azure, Microsoft 365, VMware, and AWS solutions for multiple organizations
💡 Online Consultation Available
⭐ Review your IT environment
⭐ Identify challenges & solutions
⭐ Create a custom step-by-step action plan
📅 Schedule your consultation directly on Upwork at your convenience.
Whether you need full project delivery or expert guidance, I ensure your IT infrastructure is secure, efficient, and optimized for growth.
As a dedicated and customer‑focused IT Specialist, I deliver end‑to‑end cloud, infrastructure, and security solutions that help businesses stay productive, secure, and future‑ready. With 14+ years of hands‑on experience across Microsoft 365, Azure, Intune, Windows Server, and enterprise security, I ensure every client receives reliable, efficient, and scalable IT outcomes.
My approach is simple:
👉 Maximize uptime
👉 Strengthen security
👉 Enhance user experience
👉 Deliver consistent, proactive IT support
🔹 Core Areas of Expertise
☁️ Cloud & Modern Workplace
Microsoft 365 / Office 365 Administration
Exchange Online, Teams, SharePoint, license management, and tenant optimization.
Exchange Online Migration
Cutover, Staged, and Hybrid migrations — seamless mailbox transfers with zero downtime.
Azure Cloud Services
Virtual Machines, Web Apps, Storage, Recovery Services Vault, Service Bus, and cost optimization.
Azure Active Directory (AAD)
Secure identity management with Conditional Access, MFA, SSO, and role-based access.
Microsoft Intune / Endpoint Manager
Device compliance, security baselines, configuration profiles, app deployment, and mobile device management.
Windows Autopilot
Zero‑touch provisioning, standardized device rollout, automation, and endpoint readiness.
Email Security
Anti‑spam/anti‑phishing configuration, Defender for Office 365, DKIM, DMARC, SPF hardening, and secure mail flow.
G Suite / Google Workspace
Setup, migration, administration, and workflow improvements.
🏢 On-Premises Infrastructure
Windows Server (2003–2025) – Installation, configuration, patching & optimization
Active Directory Domain Services (ADDS) – Group Policy, DNS/DHCP, domain hardening
RDS (Remote Desktop Services) – Secure remote access setup
WDS (Windows Deployment Services) – Automated OS deployment
File, Print & Application Servers – Centralized, secure, and optimized configurations
Desktop Support (L1–L3) – Fast & proactive issue resolution for all end-user environments
🔒 Network & Security Solutions
Firewall Configuration & Management
Expertise in WatchGuard, Fortinet, security policies, VPN, traffic rules, and threat prevention.
Azure Security Center & Microsoft Defender
Threat analytics, vulnerability management, secure score improvements, and compliance enforcement.
Backup & Recovery Solutions
DPM, Symantec Backup Exec, Windows Server Backup, Datto, MSP360 — complete continuity planning.
Access Control & System Hardening
BitLocker, GPO security, RBAC, and best-practice-driven security design.
⚙️ Additional Skills
Server & Network Performance Optimization
Virtualization & Hybrid Cloud Integrations (On‑prem + Azure)
Incident, Problem & Change Management (L1/L2/L3)
Root Cause Analysis & Long-term Fix Implementation
🚀 Why Work With Me?
✔️ 12+ years of real-world IT experience
✔️ Strong Microsoft 365 & Azure technical background
✔️ Proven ability to design secure, stable & high-performing infrastructures
✔️ Excellent communication, documentation, and client service
✔️ Commitment to reliability, transparency & continuous improvement
🤝 Let’s Work Together
Whether you need Exchange Online migration, Autopilot deployment, Microsoft 365 management, Azure setup, firewall configuration, Windows Server optimization, or ongoing tech support, I can help you build a secure, efficient, and future-ready IT environment.
📩 Let’s connect and elevate your IT infrastructure to the next level.
My extensive experience includes Microsoft 365 migration, Technical Support, Infrastructure Management, Cloud Computing, and Network/System Engineering. I am proficient in a wide range of products and technologies, including
✅ Migrate Microsoft 365 workloads such as Exchange Online, SharePoint Online, Teams, and OneDrive using Bittitan MigrationWiz.
✅ Microsoft 365 (Office 365) Tenant-to-Tenant migration (Email, Teams, OneDrive, and SharePoint)
✅ Google Workspace to Microsoft 365 migration
✅ cPanel, Zimbra, IceWarp, Kerio, Yahoo, or other IMAP platforms to Microsoft 365 migration
✅ Microsoft Exchange Server [All Versions], Exchange SE and Exchange Online
✅ Remote Desktop Services (RDS)
✅ Microsoft Windows Active Directory [All Versions]
✅ Microsoft Windows Server [All Versions], DNS, IIS
✅ Hyper-V [All Versions]
✅ Microsoft Azure Backup Server (MABS) & Microsoft Azure Recovery Services (MARS)
If you're looking for a reliable and experienced Infrastructure and Cloud Solutions Architect who can deliver results, please don't hesitate to get in touch. I look forward to the opportunity to work with you.
Key Points
Deliver high-quality technical solutions and support with a strong focus on long-term client relationships and continuous value.
Full-time independent consultant passionate about helping businesses navigate the digital landscape. Open to short-term, long-term, and ad-hoc projects, offering tailored solutions based on individual client needs.
Jamsad P.
IT Support Expert | Microsoft 365 | Google Workspace | System Admin
22,000+ Upwork hours | 375+ completed jobs | 17+ years of IT experience
Need an experienced IT professional who can troubleshoot problems, manage your systems and users, and take ownership of technical issues from diagnosis to resolution?
I’m an IT Support Specialist and System Administrator with 17+ years of hands-on experience supporting businesses, end users, and enterprise technology environments.
With 300+ completed Upwork jobs and 20,000+ Upwork hours, I provide reliable remote IT support, system administration, Microsoft 365 and Google Workspace administration, email/DNS troubleshooting, and endpoint support.
My professional background includes supporting technology products and users for McAfee, Sony VAIO, AT&T, LastPass, and Microsoft 365 environments. I’m comfortable handling everything from everyday user issues to complex technical escalations and administrator-level tasks.
🛠️ IT SUPPORT & SYSTEM ADMINISTRATION
• Windows, macOS and Linux troubleshooting
• Hardware, software and application support
• System configuration and performance troubleshooting
• Remote desktop and technical support
• User onboarding and offboarding
• Account, access and permissions management
• Complex technical issue investigation and escalation
☁️ MICROSOFT 365 ADMINISTRATION
• Microsoft 365 user and license management
• Exchange Online
• Outlook and email troubleshooting
• Microsoft Teams
• SharePoint
• OneDrive
• Microsoft Entra ID (Azure AD)
• MFA configuration
• Domain and DNS configuration
• PowerShell and Microsoft Graph
🔵 GOOGLE WORKSPACE ADMINISTRATION
• User and group management
• Gmail administration
• Google Drive and Shared Drives
• Google Workspace security
• Domain verification
• Email configuration and troubleshooting
• SPF, DKIM and DMARC
• Google Workspace ↔ Microsoft 365 migrations
📧 EMAIL, DNS & DELIVERABILITY
• MX records
• SPF
• DKIM
• DMARC
• DNS configuration
• Email delivery troubleshooting
• Microsoft 365 and Google Workspace domain setup
• Autodiscover and mail-flow troubleshooting
🖥️ ENDPOINT & REMOTE SUPPORT
• Windows endpoint support
• macOS support
• iPhone, iPad and Android testing
• Remote support using AnyDesk, TeamViewer, LogMeIn and ConnectWise
• Endpoint configuration and troubleshooting
⭐ WHY WORK WITH ME?
• 17+ years of real-world IT experience
• 20,000+ Upwork hours
• 300+ completed Upwork jobs
• Enterprise support experience with McAfee, Sony VAIO, AT&T and LastPass
• Strong Microsoft 365 and Google Workspace experience
• Comfortable with both end-user support and administrator-level work
• Available for one-time troubleshooting, ongoing support, and long-term IT administration
I also maintain a Windows, macOS, Linux, iPhone, iPad and Android testing environment, allowing me to test and troubleshoot issues across multiple platforms and devices.
Whether you need help with IT support, Microsoft 365, Google Workspace, email/DNS, endpoint troubleshooting, user administration, or ongoing system administration, I can help.
Send me a message with the issue you're facing, and let's get it resolved.
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