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I'm a Microsoft 365 and Azure administrator with 5 years of IT experience managing identity, endpoint, and collaboration systems for organizations of varying sizes. What I help with: Microsoft 365 admin: Exchange Online, Teams, SharePoint setup, migrations, and troubleshooting Azure AD / Entra ID: user/group management, conditional access, hybrid identity, SSO Microsoft Intune & Windows Autopilot: device enrollment, compliance policies, app deployment, zero-touch provisioning Active Directory & Windows Server: domain management, GPOs, on-prem to cloud sync ServiceNow: ticket workflows and admin support I'm currently deepening my security specialization (working toward SC-200, SC-300, MS-102, AZ-104), so I can also help with baseline security hardening, conditional access policies, and identity protection setups. I work efficiently, document everything I do, and communicate clearly and promptly — you won't have to chase me for updates. Happy to start with a smaller task so we can build trust before a larger engagement.

🚀 **Top-Rated M365 & Technical Support Specialist | EBX & MDM Consultant | 10+ Years of IT Excellence** Hi there! I'm Rahul Kumar, a seasoned IT professional with over a decade of experience delivering top-tier technical support, MDM administration, and enterprise data management solutions. Whether you're a startup needing reliable M365 support or an enterprise migrating EBX platforms, I bring the skills and dedication to get the job done right. 🔧 **What I Bring to the Table:** - ✅ 98% client satisfaction as a **Microsoft M365 Consumer Support Ambassador** - ✅ Expertise in **EBX 5.9 to 6.2 migration**, API creation, and workflow optimization - ✅ Strong background in **Active Directory, ServiceNow, SCCM, and BizTalk** - ✅ Proven ability to manage **technical escalations, bug fixes, and change requests** - ✅ Hands-on experience with **Windows OS, O365, Exchange, and File Server Administration** 💡 I specialize in solving complex technical issues, streamlining operations, and ensuring seamless user experiences. My approach is proactive, collaborative, and always focused on adding value. Let’s connect if you’re looking for: - M365/Windows support with a personal touch - EBX or MDM consulting and migration - Reliable, long-term technical support for your business 📈 Let’s turn your tech challenges into success stories!

I am an experienced IT Infrastructure Engineer with 15+ years of hands-on expertise in designing, deploying, and managing enterprise IT environments. My specialization includes Windows Server, Active Directory, Hybrid AD with Entra ID, Microsoft 365, Exchange Server, Azure, AWS, and Virtualization. I help businesses modernize their IT infrastructure end-to-end — from on-premises servers and virtualization platforms (VMware/Hyper-V) to hybrid cloud integrations, Azure AD/Entra ID deployments, and modern desktop architecture. I focus on delivering secure, scalable, and resilient hybrid IT solutions that enhance productivity, security, and compliance while supporting business growth. Technical Expertise 🗄️ Windows Server & Active Directory ✅ Install, configure, and manage Windows Server 2003–2025 ✅ DFS, DNS, DHCP, RDS, IIS, RAID, NAS ✅ Group Policy Objects (GPOs), AD replication, backup & restore ✅ Active Directory migrations & consolidations (domains/forests) ✅ Identity Services: ADFS, Azure SSO, MFA, SAML, OAuth, OpenID ✅ AD Security Auditing: BloodHound/SharpHound, Kerberoasting, ZeroLogon ☁️ Microsoft 365 & Cloud Services ✅ Administration of Exchange Online, SharePoint, OneDrive, Teams ✅ Domain & DNS setup: SPF, DKIM, DMARC, MX ✅ Security & Compliance: Defender for Endpoint & O365, DLP, Conditional Access, Sensitivity Labels, Azure Security Policies ✅ Tenant-to-tenant migrations: BitTitan, CodeTwo, SkyKick ✅ Hybrid Deployments: Exchange + O365, ADFS, Azure AD/Entra ID Connect ✅ Modern Workplace Management: Intune, Autopilot, Co-management, Windows 10/11, Windows 365/Cloud PC 🏢 Virtualization & Cloud Platforms ✅ VMware: ESXi, vCenter, vMotion, DRS, HA, NSX, vSAN, vROps ✅ Hyper-V: deployment, migration, clustering, Azure Stack HCI ✅ Azure Virtual Machines | VM Scale Sets | Availability Sets & Zones | ARM Templates | NSGs | Azure Bastion | Load Balancer | Azure Monitor | Backup & Site Recovery | Automation & Auto-Scaling | Hybrid VM Integration | High Availability | Cost Optimization ✅ AWS: IAM, EC2, S3, CloudFormation, cloud migrations 🔒 Security & Vulnerability Management ✅ Penetration testing & vulnerability scanning (Nessus, Qualys, Kali Linux) ✅ Remediation of Windows & AD vulnerabilities (SMB, PrintNightmare, LDAP signing) ✅ Zero Trust Security implementation & Identity Governance ✅ Backup & disaster recovery (StorageCraft, NAS, SkyKick, Quest Recovery Manager, DRaaS) ⚡ Automation & RMM Tools ✅ PowerShell scripting & DSC automation ✅ Graph API & Microsoft 365 automation ✅ RMM tools: Intune, Datto RMM, ConnectWise, NinjaOne, ManageEngine ✅ Endpoint management, application deployment & compliance 📞 Collaboration & Messaging ✅ Teams Phone System & Direct Routing ✅ Exchange Hybrid Architecture & migrations ✅ PBX integration 🏆 Why Work With Me / Achievements / Key Results 🏅 Upwork Top-Rated Expert – recognized for delivering high-quality IT infrastructure and cloud solutions 🏅 Certified IT Infrastructure Expert – Microsoft, Azure, AWS, VMware, and Security certifications 🏅 23K+ hours worked – extensive hands-on experience with diverse enterprise projects 🏅 $400K+ earned – proven track record of client satisfaction and successful project delivery 🏅 Enterprise & Cloud Expertise – implemented hybrid AD, Azure, Microsoft 365, VMware, and AWS solutions for multiple organizations 💡 Online Consultation Available ⭐ Review your IT environment ⭐ Identify challenges & solutions ⭐ Create a custom step-by-step action plan 📅 Schedule your consultation directly on Upwork at your convenience. Whether you need full project delivery or expert guidance, I ensure your IT infrastructure is secure, efficient, and optimized for growth.

9+ years as IT Support Specialist in MSPs, excelling in L3 troubleshooting for Windows Server, M365, IAM (Entra ID), VMware, ThreatLocker, and SentinelOne. IT Glue, ConnectWise, and Datto RMM—using STAR method for professional, clear, and rapid resolutions that build client trust and exceed SLAs. Goal-oriented pro committed to operational excellence.

Are you looking for a reliable, efficient, and highly skilled IT professional to support your business operations? Look no further. I'm Shadab, a seasoned IT Support Specialist with over 7 years of professional experience in Managed Service Provider (MSP) environments, offering Level 1 and Level 2 remote support to a wide range of industries including healthcare, legal, construction, retail, and more. Throughout my career, I’ve helped small to medium-sized businesses across the USA resolve technical issues, manage their cloud services, and streamline operations with fast, proactive, and secure IT solutions. 🔧 What I Bring to the Table: Remote Helpdesk & Service Desk Expertise Efficiently handling L1/L2 tickets using platforms like Halo PSA, Autotask, ServiceNow, and Datto RMM. Cloud Technologies & SaaS Platforms Expert in Microsoft 365, G Suite, Azure, AWS, and third-party tools like Zscaler and Make.com for automation. User & Identity Management Skilled in Windows Active Directory, Okta, Addigy RMM, multi-factor authentication (MFA) setup, and license management. Remote Support Tools Extensive experience with ScreenConnect, TeamViewer, VPNs, RDP, and other tools to ensure efficient and secure access. Network & Security Familiar with Cisco, Ubiquiti, Fortinet, VMware, and security best practices to protect your business. Scripting & Automation Comfortable with PowerShell and Bash to automate repetitive tasks and improve system efficiency. Industry Experience I've supported businesses in: Healthcare (HIPAA-aware IT practices) Legal (confidential data handling) Construction & Engineering (CAD tool support, document collaboration) Retail & Food Services (POS and local business systems) Digital Marketing (email, automation, website tools) 💼 How I Can Help You: Troubleshooting desktop, server, and cloud issues Setting up new users, devices, and secure workflows Migrating email systems and file shares to Microsoft 365 Improving collaboration with tools like SharePoint & OneDrive Maintaining system uptime with proactive monitoring and patching Providing quick, reliable support to minimize downtime 🌟 Why Work With Me? ✔ Fast Response Times ✔ Attention to Detail ✔ Clear Communication ✔ US Time Zone Availability (I work 8:30 PM to 5:30 AM IST, perfect for US clients) ✔ Proven Track Record of Happy Clients Let’s talk about your project! Whether you're looking to stabilize your IT environment, implement a new solution, or just need reliable ongoing support — I’m here to make your tech work for you, not against you. 📩 Send me a message to get started — I’m always happy to help!

Active Directory & Identity Management Specialist | 16+ Years Enterprise Experience **Enterprise Active Directory Solutions** - Designed and deployed AD infrastructures for 50+ organizations (500-50,000+ users) - Led 25+ successful forest migrations with zero downtime using Quest Migration Manager (QMM) - Automated routine AD tasks reducing administrative overhead by 60% through PowerShell scripting - Architected merger & acquisition AD integrations for Fortune 500 companies **Migration & Transformation Projects** - Executed inter/intra-forest migrations preserving user permissions and group memberships - Migrated 10,000+ user accounts, service accounts, and computer objects across complex environments - Specialized in Exchange Server migrations integrated with AD changes - Zero data loss record across all migration projects **Advanced Troubleshooting & Optimization** - Resolved critical AD replication failures affecting multi-site enterprises - Optimized Group Policy performance reducing login times by 40-70% - Implemented ADFS single sign-on solutions for cloud integration - Restored corrupted AD databases with 100% data recovery success rate. - Windows 10 | 11 | Windows Server 2003 | 2008 | 2012 | 2016 | 2019 | 2022 | 2025 Troubleshooting **Cloud Identity Integration (8+ Years)** - Microsoft Entra ID (Azure AD) hybrid implementations - Azure AD Connect troubleshooting and optimization - Identity governance and conditional access policies - Cloud-to-on-premises identity synchronization **Enterprise Tools Mastery** - Quest Active Roles for delegated administration - Quest Password Manager enterprise deployments - PowerShell automation for AD lifecycle management - Multi-domain Windows Server environments (2003-2022) **Business Value Delivered:** - Reduced security incidents by 80% through proper AD hardening - Decreased password reset tickets by 90% with self-service solutions - Improved compliance audit results for SOX, HIPAA, and PCI environments - Eliminated manual provisioning saving 40+ hours weekly per organization