Hire the Best F5 Professionals

D2C generalist with 8+ years in remote operations. I help businesses eliminate manual work, streamline backend processes, and make faster decisions through automation, data, and research. What I Can Do For You ⚙️ Sheets & Automation -Custom Google Sheets systems, advanced formulas, and pivot tables -Dynamic dashboards and real-time tracking templates -n8n workflows and Google Apps Script to automate repetitive tasks -Save your team hundreds of hours in manual work 📊 Data & Reporting -Organize and analyze large datasets for actionable insights -Build automated performance reports and tracking systems -Create real-time dashboards in Looker Studio (GA4 + Google Search Console) 🔍 Market & Competitive Research -Competitive analysis and industry landscape mapping -Expansion opportunity research across real estate, e-commerce, and other sectors -Structured research reports tailored to your business needs 🛒 E-commerce & Supply Chain Ops -Back-end ops setup and management for Shopify -Supplier and vendor coordination, shipping, and manufacturing liaison -Dispute resolution handling for PayPal, Klarna, and Mollie 🗂️ CRM & Case Management -Email management and case resolution workflows -CRM setup and support using Freshdesk, Zendesk, Salesforce, and GoHighLevel -Process documentation and SOP creation 🎨 Creative & Content -Logo design and brand collateral creation -Social media content planning and production -Video editing for marketing and branding using DaVinci Resolve 🛠️ Tools & Platforms Google Sheets Google Apps Script Looker Studio (GA4, GSC) N8N Automation Shopify Zendesk Salesforce Freshdesk GoHighLevel PayPal Klarna Mollie Rent Manager Canva Adobe Firefly DaVinci Resolve ChatGPT Claude AI 📌 Upwork Highlights ✅ 100% Job Success Score 🏆 Top Rated Plus 🕐 8+ years remote experience

I excel in network monitoring, technical support, and customer support, with 10 years of experience identifying and resolving performance issues. As a NOC Leader, I implement robust solutions that improve network reliability and operational efficiency. My expertise includes using advanced monitoring tools to diagnose problems quickly and ensure minimal downtime for clients while providing professional support to customers and stakeholders. I thrive in fast-paced environments and work effectively both independently and as part of a team. My flexible mindset allows me to adapt to different situations and take on challenges proactively. In addition to my core networking background, I am also open to expanding into other fields and continuously learning new skills to broaden my professional capabilities. I am committed to continuous growth and eager to contribute to projects that drive success. If you are looking for a reliable, adaptable, and customer-focused professional with a strong track record in network operations and support, I would be happy to discuss how I can add value to your business.

I help U.S. businesses navigate SMS approval, deliverability, and compliance requirements - reducing the risk of carrier rejections, blocked traffic, and regulatory issues. I specialize in A2P SMS compliance and deliverability, including 10DLC registration, Toll-Free Verification (TFN), and TCPA/CTIA consent audits, as well as diagnosing carrier-level delivery problems. My work focuses on aligning SMS programs with current carrier and regulatory expectations so they can operate and scale responsibly in the U.S. market. If your messages are being rejected, filtered, or delayed - or you’re unsure whether your consent flow and use case will withstand carrier or legal review—I can help assess and correct the underlying issues. What I Do • 10DLC brand & campaign registration (new submissions, rejections, reclassifications) • Toll-Free Verification (TFN) setup and resubmissions • TCPA / CTIA compliance audits (opt-in flows, disclosures, opt-out handling) • SMS deliverability diagnostics (carrier filtering, content flags, throughput limits) • Platform-specific guidance (Infobip, Twilio, GoHighLevel, ClickSend, SimpleTexting) • Compliance-aware SMS automation (webhooks, triggers, rate-limiting, quiet hours)

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.

With 10+ years of experience at JPMorgan Chase and Wells Fargo, I bring a strong background in operations, customer service, quality assurance, compliance, and process improvement. I help businesses stay organized, improve workflows, maintain quality, and deliver excellent support. My Specializations: • Customer Service & Email Support • Quality Assurance & Risk Management • Data Management & Governance • Project Coordination & Team Leadership • Process Improvement & Training • KYC/CDD/AML Compliance Experience & Tools: • Mortgage & Wholesale Banking Operations • Document Review & Administrative Support • Inbound/Outbound Customer Service • GoHighLevel CRM & Automation • N8N Automation • Claude • eCommerce Support & Product Research • Google Workspace & Microsoft Office Key Highlights: • 10+ years of corporate experience • JPMorgan Chase and Wells Fargo background • LEAN Six Sigma Yellow & Green Belt Trained • Trained and managed QA teams • Supported 500+ operations employees • Detail-oriented, reliable, and adaptable Education: • BSBA Major in Operations Management I’m committed to providing accurate, efficient, and professional support to help businesses grow.

Ready to turn chaos into clarity and emails into efficiency? Gear up—your productivity just met its new right-hand man: ME. Let’s get to work. 💪 🧠 Why I Am Your Best ASSET 🌟 Customer Support Pro Delivering top-tier service with empathy, speed, and problem-solving precision—across email, chat, and voice support. 📊 Crypto Support Specialist Guiding users through wallet setups, transaction issues, and platform navigation with a deep understanding of blockchain basics and digital security. 🦾 Tech-Savvy Creative Combining design thinking with technical know-how to create engaging content, intuitive interfaces, and streamlined processes. 💻 SaaS & Software Support Experienced in SaaS platforms like Discord, providing user onboarding, configuration, and community management. Skilled in software troubleshooting for Norton and Bitdefender, handling installation, updates, threat resolution, and customer education. 📑 Wills & Probate Support Specialist Experienced in preparing legal documents, supporting attorneys, and ensuring clients understand estate planning, probate, and trust processes. 🩺 Medical Support Knowledge Handling sensitive patient inquiries, data entry, appointment coordination, and insurance verifications in HIPAA-compliant environments. I assisted with preparing and submitting necessary forms, tracking deadlines, organizing lab data, and communicating with accreditation bodies to ensure full compliance with COLA (Commission on Office Laboratory Accreditation) and CLIA (Clinical Laboratory Improvement Amendments) requirements. I also supported labs in maintaining performance accuracy through API proficiency testing coordination, helping streamline workflows and reduce audit risks. 🌐 Web Design Skills Designing and maintaining user-friendly, responsive websites with a focus on functionality, layout, and client branding using tools like Wix, or Shopify. 🔧 Troubleshooting Master Diagnosing hardware/software issues, resolving connectivity problems, guiding users through system errors—always with a calm, clear approach. 🧰 Tech Stack & Tools Proficiency 💬 Communication & Collaboration Slack Flock Microsoft Teams WhatsApp 🧑‍💼 HR & Workforce Management Workday Avaya 🛠️ Customer Support Platforms Intercom Zendesk Freshdesk JivoChat 📈 CRM & Sales Tools HubSpot Infinity Pipedrive 💳 Financial & Verification Tools Decision Logic Ninja Edge 🌐 Website & eCommerce Platforms Wix Shopify 📊 Productivity Tools Microsoft Excel 🖥️ Remote Access & IT Support TeamViewer AnyDesk 🧪 Clinical & Laboratory Standards CLIA (Clinical Laboratory Improvement Amendments) COLA (Commission on Office Laboratory Accreditation) API (American Proficiency Institute) 🟢 You should collaborate with me to achieve your perfect day, so 𝘾𝙇𝙄𝘾𝙆 "𝙃𝙄𝙍𝙀", send an 𝙄𝙉𝙑𝙄𝙏𝙀 or an 𝙊𝙁𝙁𝙀𝙍 on Upwork.