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💼 Functional ServiceNow Architect | 8+ Years of Experience | UI Builder, Service Portal, Custom Apps, Integrations, ITSM, CMDB With over 8 years of hands-on experience in the ServiceNow ecosystem, I specialize in designing, building, and optimizing scalable solutions that drive business value. 🔧 Core Expertise: • UI Builder & Core UI Development – Crafting modern, intuitive interfaces tailored to business needs • Custom Application Development – Building scalable, secure apps from the ground up • Service Portal – Designing user-centric, responsive portals for seamless user experience • Integrations – Connecting ServiceNow with third-party systems using REST, SOAP, and MID servers • ITSM & CMDB – Delivering robust implementations aligned with ITIL best practices I bridge the gap between business needs and technical execution. Whether you're starting a new implementation or enhancing an existing one, I ensure solutions are aligned with strategic goals and user-friendly. ✅ Clear communication ✅ On-time delivery ✅ Scalable, future-ready architecture Let’s connect and bring your ServiceNow vision to life.

With 10+ years of experience in IT Infrastructure, Microsoft 365, and Unified Communications, I specialize in designing, deploying, migrating, supporting, and optimizing enterprise collaboration and voice environments across global organizations. My expertise spans Microsoft Teams, Cisco UC technologies, cloud platforms, automation, AI solutions, endpoint management, and enterprise IT operations. I have extensive hands-on experience with Microsoft 365 technologies including Microsoft Teams, Exchange Online, SharePoint Online, Intune, Azure Active Directory (Entra ID), Power Platform, Copilot Studio, Teams Phone System, and Teams Meeting Room solutions. I have successfully delivered enterprise-level migrations from traditional PBX and IP telephony systems to Microsoft Teams and Cisco collaboration platforms. My technical expertise includes Unified Communications technologies such as Cisco CUCM, Session Border Controllers (SBC), Voice Gateways, SIP Trunking, IP Phones, Webex, AudioCodes devices, Polycom phones, Yealink phones, Avaya phones, and Teams-certified devices. I have worked on end-to-end voice infrastructure including deployment, configuration, troubleshooting, dial plans, call routing, voice migrations, PSTN integrations, and hybrid voice environments. I possess strong cloud and automation capabilities with hands-on experience in Microsoft Azure services including Azure Compute, ARM templates, Azure AI services, AI Bots, Teams Bots, Webhooks, Workflow Automation, Power Automate, and scripting using Python and PowerShell. I have also worked on integrating AI-driven business solutions using Copilot Studio and Power Platform technologies. My experience also includes: Microsoft 365 administration and support Exchange Online and mailbox migrations Google Workspace to Microsoft 365 migrations SharePoint and site migrations DNS management and domain configurations Endpoint management using Intune Windows system administration Active Directory and identity management Monitoring and analytics tools such as Nexthink and Martello Power BI reporting and dashboard development ITIL-based incident, problem, and change management Knowledge management and process documentation Technical consulting and enterprise support Customer engagement and IT solution consulting LLD (Low-Level Design) and HLD (High-Level Design) documentation Enterprise deployment planning and infrastructure architecture In addition to technical implementation, I have experience working in production support environments as an L3 Engineer and technical consultant, managing critical incidents, troubleshooting complex enterprise issues, supporting global users, and delivering scalable IT solutions for collaboration, communication, and digital transformation initiatives. Key Roles & Expertise: Microsoft 365 Engineer Unified Communications Engineer Teams Voice Engineer Cisco Collaboration Engineer Cloud Solutions Engineer IT Infrastructure Consultant Technical Support Specialist Collaboration Solutions Architect Migration Specialist Endpoint Management Engineer Automation & AI Solutions Engineer IT Operations and Service Delivery Professional Core Technologies: Microsoft Teams | Teams Phone | Exchange Online | SharePoint Online | Intune | Azure | Cisco CUCM | Webex | SBC | SIP | VoIP | Voice Gateway | IP Phones | Teams Rooms | Power Platform | Copilot Studio | Power Automate | Azure AI | Python | PowerShell | Active Directory | DNS | Power BI | Google Workspace | Nexthink | Martello | ITIL | HLD | LLD | Automation | Migration | Technical Consulting

I am a Microsoft 365 Engineer and Consultant with over 10 years of hands-on experience delivering end-to-end solutions for enterprise environments. I’ve worked with leading IT organizations like Wipro Technologies, Tata Consultancy services and HCL Technologies, supporting and managing complete Microsoft 365 ecosystems. My expertise covers Microsoft Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID (Azure AD), Intune, Microsoft purview Security & Compliance Center, Conditional Access, MFA, mail flow, user administration, and overall Microsoft 365 administration. I specialize in tenant configuration, migration, troubleshooting, and user adoption training. Whether you need technical support, tenant setup, hybrid configuration, or customized Microsoft 365 training for your team, I can help streamline operations and improve productivity. I hold certifications in Microsoft 365 and Security & Compliance, ensuring best practices in governance, data protection, and secure collaboration across your organization. I’m passionate about helping businesses leverage the full potential of Microsoft 365 combining technical precision with practical, user-friendly guidance.

I am Vinisha, I am a professional IT Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with many clients professionally from a variety of businesses for over 6 years. I am a dedicated, hard-working, fast learner, loyal, and a team player. I strive for a positive workplace, but I can also work under pressure. With 6 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, VPN, RDP, Cisco VPN, workstation setup, profile and account management, licensing, and more. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further.

I help businesses manage and secure Microsoft 365, Intune, Entra ID, Exchange Online, and Endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as the IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My work includes Intune device management, Conditional Access, MFA, SSO, Exchange Online administration, mail flow troubleshooting, SPF/ DKIM/ DMARC, Microsoft Defender, Windows Server support, and remote IT troubleshooting. What I can help you with: • Microsoft 365 Administration User management, licensing, Exchange Online, Teams, OneDrive, SharePoint setup and troubleshooting. • Intune & Device Management Device enrollment, compliance policies, app deployment, endpoint security configuration. • Entra ID (Azure AD) & Access Control SSO, MFA, Conditional Access, user lifecycle management, SCIM provisioning. • Email & DNS Configuration Mail flow issues, Outlook troubleshooting, SPF, DKIM, DMARC setup and fixes • Endpoint Security Microsoft Defender setup, policy configuration, alert handling, device protection • Windows Server & AD Support Active Directory, Group Policy, permissions, server troubleshooting. • Network & Firewall Support Fortigate firewall configuration, VPN setup, basic network troubleshooting • Remote IT Support Fast issue resolution via remote tools like logmein rescue and teamviewer, user support, system troubleshooting.

I support MSPs in delivering faster assistance, enhanced endpoint security, and streamlined IT operations. With over 11 years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, Autotask, Datto, ITGlue, and PowerShell automation, I independently manage tickets, optimize workflows, and drive efficient service delivery from day one. My strong communication skills enable me to manage difficult customers effectively and ensure they leave satisfied with a positive experience. Key Skills - Microsoft Azure Cloud Services - Microsoft 365 / Office 365 (Exchange, SharePoint, Teams, OneDrive) - Windows Server (2003/2008/2012/2016/2019/2021) - Exchange Server (2000–2019) - Windows OS (7, 8, 10, 11) - Exchange Migrations & Tenant Management - Azure AD, Azure Portal, Virtual Machines, Recovery Services - G Suite Administration - Mac OS Troubleshooting & Integration - IT Documentation (ITGlue, HUDU) - RMM & Ticketing Tools (ServiceNow, Jira, Autotask, Quick Assist, Datto) Server Platform Services - Enterprise server hardware & OS support - L1/L2/L3 support & problem management - User & access management - Performance & capacity management - OS installation, configuration, upgrade & migrations - Mac OS integration with Windows networks Certifications MS-101 - Plan, implement, and manage Microsoft 365 services securely and efficiently. MS-203 - Microsoft 365 messaging, including Exchange Online, hybrid configurations, security, and compliance MS-500 - Identity and access management, information protection, and Microsoft 365 compliance. MS-100 - Enterprise Administrator Expert credential. MS-533 - Manage and deploy Azure services MS-663 - Exchange on premise implementation and designing. MS-662 - Mailflow and Exchange infrastructure design MCSA - Microsoft Certified Solutions Associate MCSE - The Microsoft Certified Solutions Expert Education MBA in Information Technology