Hire the Best InstallShield Specialists
in India

I’m an IT Support and Customer Support Specialist with experience in technical troubleshooting, end-user support, customer service, team management, and voice/phone support. I have worked with four major Managed Service Providers (MSPs), supporting enterprise clients in ITIL-based service desk environments. I have experience managing high-volume ticket queues, troubleshooting technical issues, handling escalations, and ensuring incidents and requests are resolved within SLA. I’m comfortable supporting users through phone, email, and chat while maintaining clear communication and a strong focus on customer experience. My experience also includes team coordination, workload prioritization, escalation management, coaching, and supporting team members with complex technical issues. I can quickly adapt to new tools, processes, and client environments. ### IT & Technical Support * IT Support & Technical Support * End User & Remote Support * Windows Desktop/Server Administration * Active Directory & Group Policy * Microsoft 365 & Outlook Support * SCCM / Microsoft Configuration Manager * Microsoft Intune & Endpoint Management * Application Packaging & Software Deployment * InstallShield & AdminStudio * WSUS & Patch Management * Hardware & Software Troubleshooting ### Service Management * ITIL Service Desk Operations * ServiceNow & BMC Remedy * Incident & Service Request Management * Ticket & Queue Management * SLA & Response-Time Management * Escalation Management ### Customer & Team Support * Customer & Technical Support * Voice / Phone, Email & Chat Support * Customer Issue Resolution * Team Coordination & Workload Management * Coaching & Mentoring * Performance & Quality Monitoring Available for ongoing or project-based work.

✔️ Plex, IPTV, Emby, Jellyfin, Usenet Expert ✔️ Synology, TrueNAS, UnRaid, NAS, Proxmox, Openshift, Linux, Mac ✔️ Unity with PHP Multiplayer Game Development ✔️ Apache, NGINX, Varnish, Redis, Memcached, Postfix, Exim, MySQL, Postgres, MariaDB, DynamoDB, Redshift, Prometheus, Grafana ✔️ GCP, Microsoft Azure, AWS, Digital Ocean, Hetzner, Contabo, Cloudflare ✔️ SSO Expert- Authentik, LDAP, SAML, Keycloak ✔️ Proficient in Docker, Kubernetes, Helm, Terraform, Ansible ✔️ Expertise in Private DNS servers, DNS over TLS, DNS over HTTPS, Bind, DNSMasq, Unbound, etc ✔️ All Scripts/Forum Software installation and configuration ✔️ Troubleshooting Websites/servers (Linux) ✔️ Git implementation/integration with existing software flow, including CI-CD Pipeline ✔️ Domain Configuration, Management ✔️ Proficient in JAVA, PHP, PYTHON, SWIFT, KOTLIN. ✔️ Prepare for and carry out server migration. Site migration, Geo Restriction, Advanced Security ✔️ HestiaCP, Cloudflare, Tunneling, WHM, cPanel

Need a secure, seamless Single Sign-On (SSO) solution for your business? I can help. I’m a Senior IAM Consultant with 8+ years of experience specializing in Identity and Access Management (IAM). I design and implement robust authentication systems using Okta, Microsoft Entra ID (Azure AD), Keycloak, Shibboleth, OneLogin, Auth0, OpenFGA, and custom SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) providers. I also have expertise in LDAP, WS-Fed, RADIUS, JWT, and other authentication protocols to simplify access control and safeguard critical data. My Expertise: ✅ SSO & Authentication Solutions – Implementing SAML 2.0, OAuth 2.0, JWT-based logins, API key-based security, and server-to-server authentication. ✅ IAM Integration & Setup – Configuring Okta, Microsoft Entra ID, Keycloak, ADFS, OneLogin, Auth0, Identity Server 8, and other IAM providers, Simple SAML PHP. ✅ Troubleshooting Authentication Issues – Resolving login-related issues for SAML, OAuth, and custom identity providers. ✅ Fine-Grained Authorization – Deploying reverse proxy and bridge solutions, OpenFGA, and custom authorization mechanisms. ✅ User Provisioning & Governance – Secure provisioning/de-provisioning of users, groups, and resources via SCIM, custom scripts, or scheduled sync with databases, Active Directory, or other identity sources. ✅ Multi-Factor Authentication (MFA) & Identity Governance – Enhancing security with strong IAM policies. Technical Skills: I am proficient in PHP, Java, JavaScript, Python, Golang, Shell Scripting, and various frameworks, including Spring, Spring Boot, Node.js, React, Angular, Django, WordPress, CodeIgniter, Symfony, Laravel, Gin, and more. DevOps & Cloud Security: ✅ Cloud & On-Prem Infrastructure – Hands-on experience with AWS, EKS, EC2, Kubernetes (K8s), Docker, KAAS, SAAS, and on-prem deployments. ✅ Application Deployment & Security – Securing and deploying applications in cloud and on-prem environments. 🛠️ Identity Providers I’ve Worked With (100+): ✅ Google SSO login ✅ Microsoft Entra ID (Azure AD) SSO ✅ Okta SSO Integration ✅ Keycloak SSO ✅ Oracle IAM – OCI IAM, OAM, OIM ✅ Oracle Student Financial Aid (SFA) ✅ GitHub SSO ✅ Ping Federate SSO Login ✅ Auth0 Universal Login Setup ✅ OneLogin SSO Integration ✅ Shibboleth IdP/SP ✅ JumpCloud SSO Login ✅ ForgeRock IAM ✅ IdentityServer4/8 ✅ WSO2 Identity Server ✅ SimpleSAMLphp ✅ Custom SAML SPs ✅ AWS Cognito SSO ✅ Salesforce SSO ✅ G Suite Login ✅ Apple & Facebook OAuth ✅ Slack / Zoom OAuth Integration ✅ ADFS (Active Directory Federation Services) ✅ LDAP & RADIUS Authentication ✅ CyberArk Identity ✅ Centrify (now Delinea) ✅ IBM Security Verify / Tivoli Access Manager ✅ NetIQ Access Manager / Micro Focus ✅ Bitwarden SSO / Enterprise Login ✅ Duo SSO (Cisco Secure Access) ✅ VMware Workspace ONE Access (formerly vIDM) ✅ Zoho Directory / SSO ✅ Atlassian Access (Jira, Confluence SSO) ✅ SAP IAS / IPS ✅ Azure B2C & B2B Flows ✅ Facebook Workplace SSO ✅ Moodle SSO (via SAML / OIDC plugins) ✅ Canvas LMS SSO Integration ✅ OpenAM (legacy Sun Access Manager) ✅ FreeIPA / Red Hat SSO ✅ Ory Hydra / Kratos ✅ FusionAuth ✅ Gluu Server / Janssen Project ✅ NetIQ eDirectory SSO ✅ Apache Knox (for Hadoop ecosystem) ✅ IBM ISAM / ISVA ✅ Citrix Gateway (SSO via SAML/OAuth) ✅ Palo Alto Prisma Access (SAML Integration) ✅ CrowdStrike Falcon Identity ✅ BeyondTrust Identity Security ✅ Keeper Enterprise SSO ✅ Zoho One / Zoho Directory ✅ Freshworks SSO (Freshservice, Freshdesk) ✅ ServiceNow SSO Integration If you're looking for an IAM expert who can secure your authentication workflows, integrate IAM solutions, and troubleshoot identity-related challenges, let's connect!

👋 Greetings! I'm Vishaldeep Singh – Your ConnectWise Automate, Connectwise RMM, Datto RMM & Kaseya VSA Expert 🌟 Why Choose Me: With 10+ years of deep-rooted experience in the Managed Service Provider (MSP) industry, I don’t just understand MSP operations—I optimize them. Whether you're a startup MSP looking to build from the ground up or an established one aiming to refine automation and patching, I bring the expertise to transform your infrastructure. 🛠️ My Core Skill Set: 🔹 ConnectWise Automate (LabTech) Administration: From initial setup to advanced automation, I've helped over 30 MSPs design, optimize, and scale their Automate environments. 🔹 Datto RMM: I help MSPs fully leverage Datto RMM—from onboarding devices and policy setup to alert tuning and automation scripting. 🔹 Kaseya VSA: I'm experienced in deploying, configuring, and managing Kaseya VSA with advanced automation, monitoring, and patching workflows that reduce noise and boost technician efficiency. 🔹 Advanced Scripting: Skilled in PowerShell, VBScript, and native Automate/Datto/Kaseya scripting languages to create workflows, auto-remediations, and intelligent alerting. 🔹 Patching & Monitoring: 95%+ patch success rate across clients with proactive monitor sets, auto-fix scripts, and customized schedules. 🔹 Backup & Antivirus Management: Proficient with Datto, Veeam, Acronis, and Symantec backup tools. I also manage Webroot, ESET, and others with custom infection-response scripting. 🔹 Migrations & Integrations: I’ve led seamless migrations between RMM/PSA platforms and integrated tools like QuickBooks, Control, and Manage to build unified systems. 🔹 SQL & Reporting: Strong SQL knowledge for creating customized dashboards, monitors, reports, and integrations within ConnectWise Automate and Kaseya. 🔹 Windows & Virtualization: Experienced with Windows Server (2008–2019), AD, GPO, DHCP, DNS, Hyper-V, and VMware. 🔹 ConnectWise Control Expert: Branded portal setup, SSL, access configuration—everything you need for a professional remote support experience. 🕒 Always On Duty: My work doesn’t end at setup. I provide ongoing support, performance tuning, and documentation to ensure long-term value. I treat your MSP like my own. ✅ Let’s Talk Results: If you need someone who can walk in and immediately provide value—be it automation, noise reduction, patching hygiene, or RMM customization—I'm your guy. 🙏 Thank you for considering me as a trusted partner in your MSP journey. Let’s simplify, automate, and scale—together.

🔧 System Engineer for Application Packaging and SCCM/Intune 🔧 Are you in need of a seasoned System Engineer with a wealth of experience in End User Computing (EUC), Application Packaging, and Mobile Device Management (MDM)? Look no further! With over 12 years of expertise in these domains, I bring unparalleled skills to help you streamline your IT infrastructure. 👩‍💻 Here's what I bring to the table: ✅ End User Computing (EUC): With a decade of hands-on experience, I've mastered the art of delivering seamless user experiences. From Application Packaging and Virtualization to End User Computing Services, I've got you covered. ✅ Application Packaging: I'm an expert in tools like AdminStudio, InstallShield, and ORCA, ensuring your applications are packaged efficiently for deployment. ✅ Deployment Mastery: I specialize in deploying applications using SCCM and Intune, making software distribution across your organization a breeze. ✅ Application Virtualization: Whether it's App-V, MSIX, or traditional MSI/MSIX packaging, I can optimize your software delivery process. ✅ Infrastructure Automation: I believe in efficiency, and that's why I excel in automating infrastructure tasks, saving you time and resources. ✅ Tools & Technologies: I am proficient in a range of tools, platforms, scripting languages, and software, including: Flexera AdminStudio InstallShield Windows Installer (MSI, MSIX) Visual Basic Script PowerShell PowerShell App Deployment Toolkit SCCM 🚀 My mission is to simplify your IT operations, boost productivity, and reduce downtime. When you work with me, you're not just getting a freelancer – you're gaining a trusted partner in optimizing your IT ecosystem. Let's collaborate to elevate your organization's efficiency and user satisfaction. Feel free to reach out, and let's discuss how I can contribute to your success!

Linux & Windows Server Administrator with more than 14 years of Experience. - Amazon, OVH, BlueHost Digital Ocean, Godday, Hostgator, Linode, Media Temple Google Cloud, Windows Azure, Alibaba, Shared and Dedicated hosting expert - Docker, bastion host, Kubernetes, Ansible - Apache, IIS, Nginx, Tomcat, Varnish, Mod_pagespeed - Control Panel: Cpanel, WHM, Plesk, Ensim, Webmin, Virtualmin, VestaCP, Vmware, Hyper-v. - OS: CentOS, Debian, RHEL, Ubuntu, Windows Server. - Mail Server: Exim, Postfix, Sendmail, PowerMTA, InterSpire, Sendgrid - Database: Mariadb, MySQL, SQL Server, PostGreSQL - DNS: Domain management, MX, CNAME, SPF, DKIM, TXT, Cloudflare, CDN firewalls - WebSite Setup, Optimization and Migration Support for Wordpress, Joomla, Net, Magento, Xcart, Opencart based websites - Experience with Chef, Puppet, Docker or similar applications - SSL Setup, Website Security, Server Hardening, Windows Linux Maintenance Troubleshooting, and Monitoring. And More.