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I’m an experienced Jira Administrator and IT Service Management Professional with a strong background in building efficient support systems, managing teams, and improving workflows in fast-paced environments. I specialize in Jira Service Management, ITSM processes, and SaaS support, helping teams streamline operations, reduce ticket resolution time, and create scalable systems that actually work in production. Over the years, I’ve handled end-to-end support operations including ticket triaging, SLA management, incident handling, and system transitions. I’ve also led teams in hybrid environments, ensuring smooth day-to-day operations while maintaining high service quality. What I bring to the table: * Jira Service Management setup and optimization (workflows, automations, SLAs, queues) * Jira project administration (company-managed and team-managed projects) * ITSM best practices (incident, request, problem, and change management) * Process improvement and workflow design * SaaS and technical support (L1–L2) * Team leadership and escalation handling * Documentation and knowledge base creation * Tools: Jira, Confluence, SCCM, HPDM, Microsoft Azure, Intune (learning and applying) Why clients work with me: I don’t just configure tools. I understand the operations behind them. I focus on creating systems that are practical, scalable, and easy for teams to adopt. Whether you need a full helpdesk setup, workflow redesign, or ongoing Jira administration, I can step in and deliver with minimal supervision.

My top credentials are as follows: * Certified Associate in Project Management - CAPM® * 10 years as a full-time Project Management professional handling various IT enterprise-level projects from Data Center startups, Software deployment, Network infrastructure, and more. * Highly proficient in Creative Writing * Software programming capability using Visual Basic and SQL

Stop chasing updates, missed deadlines, and unclear ownership. I bring direction, accountability, and project momentum. I lead when delivery stalls, priorities shift, and no one owns the outcome. Definitely not a 'Task Tracker' - I foster collaborative discussion, requirements & scope clarity, enforced accountability, and push things to completion. I've led IT infrastructure projects for Avaya Holdings and built operations from scratch for startups, mid-sized companies, and enterprise teams on Upwork. I've supported ISO 27001 certification and handled high-risk cloud projects with government stakeholders using structured PMBOK delivery approach. CLIENTS BRING ME IN WHEN • The project is 'active,' but nothing is actually getting delivered • Tasks exist, but no one is accountable • Priorities keep changing, and no one resets direction • Tools are in place, but the team isn't really using them • They've already hired a PM—and it still isn't working WHAT CHANGES WHEN I'M INVOLVED • Ownership becomes clear, no more gaps or overlaps • Work starts moving, not just being discussed • Teams follow structure without being micromanaged • Decisions are made faster, with less noise • Delivery becomes predictable TRACK RECORD • Reduced delivery timelines by 40% for an AI agency • Saved 15+ hours/week through automation • Delivered an ERP rollout for a 350-person company on time • Managed 10+ enterprise projects with zero governance issues • Fixed a failing 2-year property management system in 3 weeks • Led ISO/IEC 27001 certification and ISMS Framework and Audits • Engineered AI-driven workflows using Stack AI Agents to automate lead scraping, reducing manual overhead by 30%. TOOL & TECH STACK: Project Management - Asana, Jira, ClickUp, Monday, Notion, MS Projects, Productive, Mavenlink Web & Software Development - Shopify, WordPress, Github, Vercel, VS Code, Figma Generative AI & LLMs - GPT-4, Claude 3.5, Gemini, Perplexity, GenSpark Process Mapping - Miro, Lucidchart CRM - Salesforce, Honeybook, BitTrix, GoHighLevel Automation - Zapier, N8N Automation, Make Marketing - ActiveCampaign, HubSpot, ClickFunnels, MailChimp Customer Support - Intercomm, Zendesk If your organization needs structure, ownership, and actual progress— please reach out. I'll respond promptly.

Your search for a proactive Executive & Operations Assistant ends here! I help founders, CEOs, entrepreneurs, and real estate professionals stay organized, streamline operations, and reclaim their time by managing the details that keep a business running smoothly. With over 9 years of executive support experience and 7 years specializing in the real estate industry, including construction, property management, residential and commercial rentals, and mortgage operations, I understand what it takes to support fast-moving businesses with professionalism, accuracy, and initiative. Throughout my career, I've managed executive calendars, coordinated projects, handled client communications, maintained property listings, organized documentation, tracked project progress, processed payments, conducted research, and supported day-to-day business operations. I thrive in fast-paced environments, anticipate needs before they become problems, and take ownership of my responsibilities with minimal supervision. I also apply Dan Martell's executive assistant principles to my daily workflow, helping business owners eliminate bottlenecks, improve efficiency, and focus on high-value work rather than administrative distractions. Here's how I can support your business: • Executive & Personal Assistance • Calendar & Inbox Management • Operations Coordination • Project Management • Real Estate Operations • Property Management Support • Construction & Mortgage Administration • Customer & Client Communication • Documentation & File Management • Research & Data Analysis • Travel & Meeting Coordination • Expense Tracking & Payment Processing • SOP Creation & Process Improvement If you're looking for someone who takes ownership, communicates proactively, and genuinely helps your business run more efficiently, I'd love to discuss how I can support your team.

I have 10 years of experience in project/operations management and handling different members of a team from different countries. I have successfully managed multiple projects to completion. Though I have a lot of different skills for different roles, projects and operations management is one of the skills that I am very strong at. My experience includes hiring and overseeing freelance professionals in areas like SEO, content marketing, PPC, and social media. My focus is on quality, reliability, and results.

I am an enthusiastic, reliable, and hardworking individual with over 13 years of experience providing high-quality service to various companies and a strong background in electrical, solar, roofing, plumbing and other general construction project coordination across the United States, I am confident in my ability to contribute effectively to your team. Throughout my career, I have served as a Project Coordinator for multiple Electrical, Solar, and Roofing companies, specializing in permit management, contractor registration, project documentation, and end-to-end coordination. I am highly familiar with permitting processes in FL, CA, IL, VA, OH, and MO, and I have extensive experience handling Electrical, Plumbing, and Health permits for commercial clients, including recent work securing permits for 7-Eleven stores in VA, CA, OH, and WA. My strengths include excellent communication skills, strong attention to detail, and the ability to perform efficiently under pressure. I am experienced in coordinating with clients, contractors, inspectors, and installers to ensure projects stay on schedule and comply with jurisdictional requirements. In my current role as a Project Coordinator, my daily responsibilities include: • Managing permitting workflows, including application submission, tracking, renewals, and closeouts • Material Takeoff • Sending Bids to Sub Contractors • Creating and Managing Work Flows • Initiating Project Schedule • Maintaining organized and accurate project documentation • Managing and updating CRMs • Coordinating communication among clients, contractors, and installation teams • Preparing and sending daily and weekly progress reports • Managing installed equipment records and ensuring proper documentation My experience across multiple trades—Electrical, Solar, Roofing, Plumbing, and Mechanical—equips me with the versatility and technical understanding needed for a the role. I bring dedication, reliability, and a solutions-driven mindset to every project I handle. I set and achieve daily goals while working well under pressure.