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I am a certified Project Management Professional (PMP). I have vast project management and service delivery experiences in various industries such as fintech, banking, utility, automotive, and IT services. Up to this day, I have delivered 100+ software projects on the entirety of my project management career. My greatest asset is working in a team environment, helping my subordinates to add value to the projects by going the extra mile in their deliverables.

✔️ PMP® (Project Management Professional) |✔️ CAPM® (Certified Associate in Project Management) | ✔️ Certified ScrumMaster (CSM) | ✔️ Google Project Management Professional ✔️ Six Sigma Yellow Belt | ✔️6+ years of high-level execution I govern enterprise IT rollouts, rescue failing technical projects, and engineer AI automation pipelines. Definitely not a "Task Tracker" I step in when a critical initiative is at risk of derailing, or when slipping a deadline means losing potential revenue. As a top-tier operator, I integrate seamlessly with your team, align stakeholders, establish clear ownership, and collaboratively drive complex projects across the finish line. What happens when we partner together: → Project Turnarounds: As Project and Process Manager for SmartProperty, I took over a stalled two-year tracking bottleneck and had it fully deployed and solved in three weeks using Zapier and Smartsheet. → Enterprise IT: Delivered a $10M SGD banking infrastructure rollout across Singapore, Malaysia, Indonesia, and Thailand for Avaya/UOB. On time, with zero governance failures. → Delivery & Operations: Led technical operations at Halo Labs, managing a 50+ person cross-functional team that cut delivery timelines by 40%. → AI & Ops Automation: Cut manual overhead by 30% and reclaimed 15+ hours a week for teams using Make, n8n, and Stack AI. → HealthTech & ERP: Built an ISO/IEC 27001 ISMS from scratch, led a Telstra Health integration that bumped operational visibility by 65%, and managed a full ERP rollout for a 350-person organization. Over 70 clients on Upwork have already experienced this. My reviews show what happens when you finally have someone who owns the result. Tool Stack: PM & Ops: Jira · Asana · ClickUp · Monday · Notion · MS Project · Mavenlink · Productive · Smartsheet · Miro · Lucidchart Automation & AI: Zapier · Make · n8n · Stack AI · Claude · GPT-4 CRM & Analytics: Salesforce · HubSpot · GoHighLevel · Power BI · Tableau If you're scaling fast or need to rescue a project that's gone off track, send me a message. I respond within 24 hours and will tell you exactly how I’ll approach it.

I’m an experienced Jira Administrator and IT Service Management Professional with a strong background in building efficient support systems, managing teams and improving workflows in fast-paced environments. I specialize in Jira Service Management, ITSM processes and SaaS support, helping teams streamline operations, reduce ticket resolution time and create scalable systems that actually work in production. Over the years, I’ve handled end-to-end support operations including ticket triaging, SLA management, incident handling and system transitions. I’ve also led teams in hybrid environments, ensuring smooth day-to-day operations while maintaining high service quality. What I bring to the table: * Jira Service Management setup and optimization (workflows, automations, SLAs, queues) * Jira project administration (company-managed and team-managed projects) * ITSM best practices (incident, request, problem, and change management) * Process improvement and workflow design * SaaS and technical support (L1–L2) * Team leadership and escalation handling * Documentation and knowledge base creation Why clients work with me: I don’t just configure tools. I understand the operations behind them. I focus on creating systems that are practical, scalable and easy for teams to adopt. Whether you need a full helpdesk setup, workflow redesign or ongoing Jira administration, I can step in and deliver with minimal supervision.

Hi, I’m Kristelle, a Top Rated Executive Assistant helping founders and growing teams manage inbox, calendar, CRM, Xero admin, follow-ups, SOPs, and AI-assisted operations. I support busy leaders across inbox and calendar management, CRM updates, project tracking, customer follow-ups, bookkeeping admin, Xero support, documentation, SOPs, and AI-assisted admin. I am comfortable working independently, managing details, and following through so nothing falls through the cracks. Here’s how I can help: • Executive support, inbox management, calendar coordination, scheduling, meeting notes, and travel planning • CRM management, pipeline updates, lead tracking, customer records, and follow-up tasks • Xero support, receipting, payment allocation, reconciliation checks, AR/AP, and invoice follow-ups • Project tracking, task management, action item follow-ups, and weekly status updates • Customer, vendor, supplier, insurer, and stakeholder communication • SOP creation, workflow improvement, admin templates, and process documentation • AI-assisted admin using ChatGPT, Claude AI, and Heidi AI for emails, summaries, SOPs, and documentation Recent work includes: • Processing 20 to 30 receipts daily and supporting monthly reconciliation checks in Xero • Preparing 100+ customer quotations and managing 80+ customer enquiries weekly • Managing 500+ acquisition prospect records in HubSpot and Smartlead • Improving booking efficiency by 40% using scheduling tools and Excel trackers • Accelerating sales cycles by 30% through CRM tracking, follow-ups, and document coordination • Creating workflows and templates using Process Street, GoHighLevel, ChatGPT, Claude AI, and Heidi AI Tools I use include Xero, HubSpot, GoHighLevel, Genie, Process Street, Sage, Wave, Smartlead, Excel, Power BI, Outlook, Teams, SharePoint, Google Workspace, Canva, CapCut, ChatGPT, Claude AI, and Heidi AI. I’m a strong fit for founders and teams who need a proactive remote support person who can organise admin, manage systems, track follow-ups, support finance admin, communicate clearly, and improve the process behind the task.

I have 10 years of experience in project/operations management and handling different members of a team from different countries. I have successfully managed multiple projects to completion. Though I have a lot of different skills for different roles, projects and operations management is one of the skills that I am very strong at. My experience includes hiring and overseeing freelance professionals in areas like SEO, content marketing, PPC, and social media. My focus is on quality, reliability, and results.

🚀 Sales Closer | Senior SDR | Project Manager | Appointment Setter | Customer Support Pro Hi! I'm Rene, a results-driven sales, project management, and customer service professional with 8+ years of sales experience, 4 years customer service, and hands-on experience managing bathroom and kitchen renovation projects. I specialize in closing high-converting deals, coordinating projects from start to finish, setting qualified appointments, and delivering exceptional customer experiences. 🔥 What I Can Do For You: ✅ Close warm & cold leads into paying clients ✅ Set high-quality, show-up-rate-optimized appointments ✅ Manage renovation and construction projects from planning to completion ✅ Coordinate contractors, schedules, suppliers, and clients ✅ Build and maintain strong client relationships ✅ Research new opportunities & analyze market trends ✅ Deliver fast, professional customer support ✅ Streamline your inbox, schedule, and backend operations 💡 Tools & Skills: ✔ Sales Closing & Appointment Setting ✔ Project Management & Trade Coordination ✔ CRM Systems (HubSpot, Salesforce, Zoho, etc.) ✔ Email, Chat & Phone Support ✔ Lead Generation & Follow-Up Sequences ✔ Data Entry, File Management & Research ✔ Task Coordination & Calendar Management I bring reliability, organization, and a proven track record of delivering results—whether it's increasing sales, managing renovation projects, or providing outstanding customer support. I'm ready to help your business grow efficiently.